Menu
ADVERTISIMENT
Home Online Shopping QVC customer service/account management

QVC review: customer service/account management

P
Author of the complaint
6:28 pm EDT
Review updated:
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order on the 11th, rec'd a confirmation on the 12th, on the 13th I logged on to see if it had shipped and the order wasn't there and then I got kicked off the site. I thought they were having issues with their website so I called and was told that my account had been suspended due to past due easy pays. I had no idea what they were talking about but finally they mentioned the date and I realized they were talking about 2 purchases I had made when my bank had a security breach and we had to change debit cards - I called QVC at that time and thought it was taken care of on the new debit card but they say no. I am waiting for information where I can check this out. In the mean time they have charged me the first easy pay on this order they are refusing to send. They were extremely rude and I was just trying to get all this cleared up. If I owe them that money I will pay it --- after I am sure that I do owe it --- I would like to receive what I ordered but if not they need to refund the $50 they have already charged me with for that order they are refusing to send. They were astoundingly rude -- No matter how good the products may be or the ease of paying using the no-interest easy pays I will not purchase products from a company that is this abusive to me. They charged my card two days AFTER they told me they weren't sending the product - sounds dishonest to me. Don't order from them - other places have the same products - just turn the channel.

ADVERTISIMENT
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More QVC complaints & reviews

QVC - customer service and service not what it used to be
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QVC - misleading/dlatantly false shipping estimates
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QVC - screwed me twice
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QVC - hold on bank acct
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
QVC - scam
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
1 comments
Add a comment
L
Jan 30, 2021 1:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

uanble to speak with someone other that rep or supervisor. The will not give out anyone 's phone number or email address to explain what the problem is. All the email address online for QVC do not work. (all must be false) They are telling me I am delinquent on easy pay, called my bank, there is not a problem with my card. My bank told me the problem is with QVC. Used a second card, it was denied by QVC, that was also a good card. Apparently their system needs updated, the people there really do not know what they are doing. I have never had any credits problems in my life. HSN is connected to QVC and I have no problems buying from them. I AM DONE WITH QVC

ADVERTISIMENT

Learn how the rating is calculated

121 complaints
21 resolved 100 unresolved

QVC contacts

(added by reviewer)
Phone number
Address
1365 Enterprise Drive Mail Code 330, Pennsylvania United States
Website
Category
ADVERTISIMENT