reckless driving
I was in the number 1 lane, your driver left the number 1 lane to move into the left hand turning lane. When the light turned green, your driver lurched out...on a red turn light, to zoom back into the number 1 lane ahead of the flow of going home traffic. Is this normal for your drivers? Is this who you hire to drive for you? Clearly your company only values cutting corners where it meets your desired outcome.
pre employment drug screening
I got here at 11:30 am they said to register at 11:50 so they can start taking urin tests at 12:00 There is only one person taking these tests she did not get here until 12:10 it is now 12:46 pm and the screen has been saying I'll be taking my drug test in 5 minutes for fourtie minutes now and I still have not been called this place is very dis organized to...
Read full complaintcustomer service
Michigan Mobile Phlebotomy is contracted through Quest. The African-American lady was very rude and unprofessional. She repeatedly laughed at my son's disability. This staff needs to be retrained or terminated. She then called me repeatedly when I asked for a supervisor after she hung up on me. She called me to the point of harassment. This type of unprofessionalism should not be tolerated.
technician
In September 27 2019 I presented myself at the appointed time to this quest location. I waited until a female came out and waived me to follow her. I entered the room and she asked that I sit down. We went over the billing process and I paid the charge. She then proceeded to prepare for the procedure. As she was doing so she kept going back to her mobile...
Read full complaintcompany vehicle speeding
On September 28, 2019 at 4:22 PM, I spotted a vehicle speeding up behind me on Space Center Blvd, Houston, Texas 77598. I had switched lanes to allow the vehicle to pass me. As the said vehicle was passing, I looked over and noticed that on the side of the vehicle, it had Quest Diagnostics on the side of it. I then noticed that on the back hatch there was a little sticker stating that the vehicles speed was monitored and not allowed to go above the posted speed limit, so I took down the vehicle Unit Number (34803), because there wasn't a license plate on the vehicle. I would greatly appreciate it if you could look into this A.S.A.P.
Thank you kindly.
staff behaviour, unethical, cleanliness of entire facility, language being used by the staff
Today I was appalled on my visit to Quest when i noticed the entire front staff cursing, speaking rudely to elderly clients, violating HIPPA by mocking patient's illnesses. I witnessed the front desk staff scream at an elderly woman because she couldn't understand the automated check in process. The employees were acting like high school kids in a full...
Read full complaintappointment
Came in a few minutes before my 1015 apointmet and signed in. Said wait time was 35 minhtes. Since waiting area was full went outside. Came back in around 10 minutes later did not see my nam on. Board asked at counter and was told my name was ready cled and that i would have to sign. Back in again as walk in. Had to wait another. Hour for a sime standing appointment. Very disappointed in your system and staff
customer service
Went to have blood drawn. My drivers license and order have Debra which is legal name. My insurance card says Debbie which is name I go by. Same last name on both. Has been this way for years with no problem. Girl this morning refused to draw blood without a revised order from doctor changing order to Debbie to match insurance card even though my license...
Read full complaintdriver and car 33523 tag 4394 9
I was traveling on Dalton bypass coming up to intersection at airport road, driver comes flying up behind me and almost rear ends me. I have a semi to the right of meand can't move over only speed up as he's right on my bumper if I had to hit my brakes he would definitely hit me from behind. His car says his speed is tracked i don't believe this as we were in a 55 mph zone and i had to go 60 or a little above to be able to get him off me. Finally he moves over and speeds off I proceed to take pictures of his vehicle at the intersection of dalton bypass and Riverbend Road, he then decides to slow down. It was horrible and scary as the had mowers on the right hand shoulder making traffic slow down and hes right on my bumper. PLEASE LOOK INTO THIS AND ID LIKE A RESPONSE BACK AS TO WHAT WILL BE DONE. THIS IS UNACCEPTABLE BEHAVIOR IM ALSO A DELIVERY DRIVER AND WOULD NEVER DRIVE LIKE THAT AND PUT ANYONE NOR MYSELF IN DANGER OR CLOSE.
drivers behavior
On friday aprox 21:30 on Hawthorne blvd going on to 405 South freeway bound in Torrance California, White Chevrolet Trax #50389. This driver trash out from the window while this person is driving front of my Car. Trash seems like big white To-Go container, some paper napkins and some more stuff. This driver should not be operating a vehicle for Quest Diagnostics because it makes the company look bad. Have a Common Sense please.
carmen jones
This employee does drugs. She should not be allowed to work in this type of environment dealing with patients. I thought this company did drug test I'm very upset that these are the kind of people you have working for you. She is rude to the patients. The way in which she carries herself as employee on drugs is just terrible. If you hire drug addicts I may...
Read full complaintblood draw
I have been using my local Quest lab inside Tom Thumb in Addison. I went today, Saturday August 17th at 7:30 am. The child you have working for you is totally incompetent. She stuck me twice twisting the needle in the most painful way possible. She could not draw my blood. Then she had the gall to tell me to go to your GARLAND location. She is so stupid she...
Read full complaintcustomer service
I went to drop off a test sample at quest Diagnostics at floral park. A lady named took me in. She was with a very bad attitude. She asked me to place the sample somewhere, but I couldn't hear it properly and ask please say it again. She was irritated and gave me a bad look and kept quiet. Then she asked me for my credit card information. I said I have never had to pay anything to the lab before why credit card. Then she said I don't know I said once the charge is $89. I said I need to contact the doctor because may be another lab covers it. Then again she gave me that look got my signature to a paper while being on the phone. Didn't even explain what I'm signing for. Completely ignored me. I asked who is your supervisor. Kept quiet. I went to another person and got the information on who to complain. She mentioned that this "priya" is the site lead. When she was entering information, another person walked in. She with a rude voice said go sit. I clearly saw how she made a irritated bad face after he left ! Please take some action towards her attitude towards the patients who are coming for help. In my mind a site lead should be an example for every other worker. She was clearly bossing her patients.
draw blood
They started in my right arm and there was severe tissue scarring with the needle so they didn't get enough blood this is the second time that this particular person has done this to me at the same location they needed more blood so they sent a different Tech in to pull blood from my left arm he did the same thing I could not raise either one of my arms they both had temporary paralysis extreme hematomas
Read full complaintphone call
I called quest for my elderly friend to see if her script was sent so she could get her urinalysis test and the lady who answered would not answer my question I said can you just look in the computer and after back and forth she put me on hold and did not come back so I hung up and called back five times and she did not answer. I was not asking for anything difficult and I had all the information she needed I felt like she didn't want to do her job and if that's the case give the job to someone who will help the customers. I called on Friday the 2nd of August at 11am. If you have recordings of this. Thank you
lab results
TWICE I have gone to get bloodwork done with orders from my doctor that ask for the results STAT. TWICE I have received a call from my doctor stating that they never received the results and when they called to request them they were told they had no record of me ever being there...when I called I was told that my doctor was lying and no one ever called them. WORST LABORATORY EVER!
wrong blood test, bad service
On June 5 I went to this location to do the blood test which my Gastroenterology doctor required. But the staff did the wrong test which was my obgyn ordered on April 2nd. I didn't find out until three weeks later. So I called quest, most of the representatives hang of my phone after hearing my situation. I called again today, they said that I signed on...
Read full complaintdriver robert in vero beach florida
Your driver Robert in Vero Beach Florida instantly had road rage and was yelling at me. He should drive and stay safe. not yelling at citizens. Can you please inform him to do his job and not start altercations with other drivers.
Road rage, on the other hand, is a criminal offense. You can go to jail for it. It is when a person commits an act of violence against another road user. ... A stressed person may begin driving aggressively but escalate to road rage when triggered by the actions of another driver.
the office itself
This office has no one at reception ever. They have only the computer screens to sign in. This would be fine if they didn't have a ring in system that requires that someone answer the phone to open the door downstairs. The best part is that the phone is apparently not working so they simply don't/obviously don't care if there are people waiting downstair...
Read full complaintlab. results availability/
Quest Diagnostics advertises a service whereby one's lab. results are accessed via internet.
It doesn't work!
Multiple attempts to sign up have proved fruitless.
This amounts to false advertising by Quest. It further causes much personal distress and concern of the "what are they not telling me?" type. It also raises doubts as to whether the lab.results are being relayed to the ordering physician and as to how reliable those results may be,
About Quest Diagnostics
Yes, Quest Diagnostics is a legitimate and widely recognized provider of clinical laboratory services in the United States.
Quest Diagnostics follows industry-standard practices for data privacy and security in healthcare, including compliance with HIPAA regulations.
Quest Diagnostics is known for providing accurate and reliable test results. However, no test is 100% accurate all the time, and results should always be discussed with a healthcare provider.
The Quest Diagnostics patient portal, MyQuest, uses secure technology to protect patient data. However, users should also take care to protect their login information.
Quest Diagnostics offers customer service, but experiences can vary. Check online reviews for a clearer picture of customer satisfaction.
Quest Diagnostics accepts many national insurance plans, but coverage can vary. It's always a good idea to check with both Quest and your insurance provider ahead of time.
Quest Diagnostics employs trained healthcare professionals to collect samples and conduct tests.
Quest Diagnostics has been in operation since 1967.
Consider multiple reviews from different sources to get a well-rounded understanding of the company. Keep in mind that experiences can vary greatly in healthcare.
Quest Diagnostics complies with HIPAA and other privacy regulations to secure patient data. Specific measures include encryption, secure data storage, and limited data access.
Quest Diagnostics provides information about costs, but specific charges can depend on factors like the tests ordered, your insurance coverage, and your location.
The timing for test results can vary depending on the specific test. Most results are available in the MyQuest patient portal within a week, but some tests may take longer.
Some states allow consumers to order certain lab tests without a doctor's order through Quest Diagnostics' QuestDirect service.
As to our knowledge, Quest Diagnostics offers COVID-19 testing. Check their website for the most current information.
Appointments with Quest Diagnostics can be scheduled online via their website, through the MyQuest patient portal, or by phone.
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