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Quest Diagnostics
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Quest Diagnostics
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398 complaints
34 resolved 364 unresolved
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I
3:48 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On monday november 11 2019 i took my son into the quest diagnostics in fort pierce for blood work my son has autisom he got angry. Because i called him sweety and one of the nurses told him that i could call him that because im his mom and he responded by saying no in angry manner to wich the nurse responded by saying he wouldnt last 5min in my house after...

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I
2:42 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Quest Diagnostics - vein stick for blood withdrawal

In at least 4 visits the person doing the draw caused very much pain. My questioning at large in the medical community has it, these people should be considered experts due to high volume in their daily employment and do more of them than anyone else . Why then should such an experienced lab tech have such a difficult time finding a vein or cause so much pain in the process? Sort of like learning to box, stick n move, stick n move, stick n move blah blah, you know the rest.
I believe this was done intentionally when someone had a beef by what
another told them as gossip. My upcoming visit to a quest lab will be telling by what transpires then . I am an average man but with bulging veins for anyone to see. Will I need to complain afterwards? It remains to be seen. Some of the lab techs are
arrogant or snied when talking to me during the procedure. I obviously
do not care what their opinion is of me, only that things are done correctly.

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A
1:25 pm EST

Quest Diagnostics - billing for blood work

I'm a fairly young (early 20s) college student and they screwed up my credit by billing me for things months later that were supposed to be covered by my insurance.
I had tests done at Quest at the end of the prior year and had switched insurance by the beginning of the following year, so this may have been the reason for the error.

Regardless, I received the bills several months after my test were done, when they could have easily sent it to my previous insurance which covered this. Instead they waited to charge me until my old insurance no longer had me on file, ruining my credit.

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2 comments
M
Jan 02, 2020 3:16 pm EST

I know exactly how frustrated your are with them because I also experienced distress from many of their billing errors.
If Medicare denies claims for expiring deadlines for date of services, you shouldn't be obligated to pay them. It is providers fault for not billing to Medicare in timely manner. I am also confuse about their confusion about billing codes? You can contact Medicare and verify whether your provider able billed Medicare. All you need to verified your insurance coverage for your DOS and your invoice with that dos to fight with collection agency or resolve issue with doctor's office directly. If you have EOB from your doctors visit on same month, you can also show it as evidence that you have the coverage.
Good luck,

N
Jan 01, 2020 7:51 pm EST

I was sent to the Quest lab in Haverhill, MA by my doctor for allergy blood work. The lab technician said she didn't have the right medicare code so I went back to my doctor's office where the nurse called the lab with the code. When I went back to the lab I was once again told it was the wrong code. I went back and forth with the doctor's office and the lab for almost two weeks and once again the nurse gave me a new slip ordering the blood test with the medicare code on it. When I went to the lab I was finally told it was the correct code and they can draw my blood. I said as long as it is covered by medicare go ahead and do the test. They said OK and drew my blood for the test. I did a follow up with my allergist and went over the test results.
Several days later I was deployed to Nebraska for the flooding and I was gone for five months.
When I returned home I find a letter from a collection agency for non payment of $195.72 for the lab test. When I contacted my doctor's office I was told I shouldn't have been charged for the test because they gave the lab the medicare code for the test. That was in August 2018 and I still can't get in touch with Quest billing department. I now have a collection agency chasing me even though I explained to them that I was not supposed to be billed for the lab test. If anything goes on my EXCELLENT credit report because of this BS from Quest I would love to find an attorney to sue their butts off and maybe even get a class action suit filed against them.
The technician in the lab told me they had the proper medicare code and the lab work would be covered. Now they want me to pay them $195.72. NO WAY I will fight this for as long as it takes.
I'm going to contact my state's AG and the insurance commissioner's office.

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R
9:15 pm EST
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Quest Diagnostics - billing

Never, ever, ever use Quest Diagnostics Labs. The company sent a statement including all blood work and tests made to my partners employer causing huge embarrassment. After reaching out by phone, email and letter I've never received any explanation, apology, or statement of how they will not repeat this treatment to others. I was told by a Quest Rep on the phone the company had violated HIPAA privacy laws, but they don't care. After sending letters all I get is a reply stating the balance I owe with the last sentence, "We hope to serve you again soon."

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P
11:26 pm EDT

Quest Diagnostics - reckless driving

I was in the number 1 lane, your driver left the number 1 lane to move into the left hand turning lane. When the light turned green, your driver lurched out...on a red turn light, to zoom back into the number 1 lane ahead of the flow of going home traffic. Is this normal for your drivers? Is this who you hire to drive for you? Clearly your company only values cutting corners where it meets your desired outcome.

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J
3:54 pm EDT
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I got here at 11:30 am they said to register at 11:50 so they can start taking urin tests at 12:00 There is only one person taking these tests she did not get here until 12:10 it is now 12:46 pm and the screen has been saying I'll be taking my drug test in 5 minutes for fourtie minutes now and I still have not been called this place is very dis organized to...

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A
1:55 pm EDT
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Michigan Mobile Phlebotomy is contracted through Quest. The African-American lady was very rude and unprofessional. She repeatedly laughed at my son's disability. This staff needs to be retrained or terminated. She then called me repeatedly when I asked for a supervisor after she hung up on me. She called me to the point of harassment. This type of unprofessionalism should not be tolerated.

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L
8:10 am EDT
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In September 27 2019 I presented myself at the appointed time to this quest location. I waited until a female came out and waived me to follow her. I entered the room and she asked that I sit down. We went over the billing process and I paid the charge. She then proceeded to prepare for the procedure. As she was doing so she kept going back to her mobile...

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P
5:56 pm EDT

Quest Diagnostics - company vehicle speeding

On September 28, 2019 at 4:22 PM, I spotted a vehicle speeding up behind me on Space Center Blvd, Houston, Texas 77598. I had switched lanes to allow the vehicle to pass me. As the said vehicle was passing, I looked over and noticed that on the side of the vehicle, it had Quest Diagnostics on the side of it. I then noticed that on the back hatch there was a little sticker stating that the vehicles speed was monitored and not allowed to go above the posted speed limit, so I took down the vehicle Unit Number (34803), because there wasn't a license plate on the vehicle. I would greatly appreciate it if you could look into this A.S.A.P.

Thank you kindly.

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1:59 pm EDT
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Today I was appalled on my visit to Quest when i noticed the entire front staff cursing, speaking rudely to elderly clients, violating HIPPA by mocking patient's illnesses. I witnessed the front desk staff scream at an elderly woman because she couldn't understand the automated check in process. The employees were acting like high school kids in a full...

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A
2:11 pm EDT
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Came in a few minutes before my 1015 apointmet and signed in. Said wait time was 35 minhtes. Since waiting area was full went outside. Came back in around 10 minutes later did not see my nam on. Board asked at counter and was told my name was ready cled and that i would have to sign. Back in again as walk in. Had to wait another. Hour for a sime standing appointment. Very disappointed in your system and staff

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D
8:52 am EDT
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Went to have blood drawn. My drivers license and order have Debra which is legal name. My insurance card says Debbie which is name I go by. Same last name on both. Has been this way for years with no problem. Girl this morning refused to draw blood without a revised order from doctor changing order to Debbie to match insurance card even though my license...

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D
6:40 pm EDT
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I was traveling on Dalton bypass coming up to intersection at airport road, driver comes flying up behind me and almost rear ends me. I have a semi to the right of meand can't move over only speed up as he's right on my bumper if I had to hit my brakes he would definitely hit me from behind. His car says his speed is tracked i don't believe this as we were...

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M
2:14 am EDT

Quest Diagnostics - drivers behavior

On friday aprox 21:30 on Hawthorne blvd going on to 405 South freeway bound in Torrance California, White Chevrolet Trax #50389. This driver trash out from the window while this person is driving front of my Car. Trash seems like big white To-Go container, some paper napkins and some more stuff. This driver should not be operating a vehicle for Quest Diagnostics because it makes the company look bad. Have a Common Sense please.

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K
8:37 am EDT
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This employee does drugs. She should not be allowed to work in this type of environment dealing with patients. I thought this company did drug test I'm very upset that these are the kind of people you have working for you. She is rude to the patients. The way in which she carries herself as employee on drugs is just terrible. If you hire drug addicts I may...

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A
10:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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I have been using my local Quest lab inside Tom Thumb in Addison. I went today, Saturday August 17th at 7:30 am. The child you have working for you is totally incompetent. She stuck me twice twisting the needle in the most painful way possible. She could not draw my blood. Then she had the gall to tell me to go to your GARLAND location. She is so stupid she...

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O
11:22 am EDT
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I went to drop off a test sample at quest Diagnostics at floral park. A lady named took me in. She was with a very bad attitude. She asked me to place the sample somewhere, but I couldn't hear it properly and ask please say it again. She was irritated and gave me a bad look and kept quiet. Then she asked me for my credit card information. I said I have...

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J
10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

They started in my right arm and there was severe tissue scarring with the needle so they didn't get enough blood this is the second time that this particular person has done this to me at the same location they needed more blood so they sent a different Tech in to pull blood from my left arm he did the same thing I could not raise either one of my arms they both had temporary paralysis extreme hematomas

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S
11:13 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called quest for my elderly friend to see if her script was sent so she could get her urinalysis test and the lady who answered would not answer my question I said can you just look in the computer and after back and forth she put me on hold and did not come back so I hung up and called back five times and she did not answer. I was not asking for anything...

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R
4:52 pm EDT

Quest Diagnostics - lab results

TWICE I have gone to get bloodwork done with orders from my doctor that ask for the results STAT. TWICE I have received a call from my doctor stating that they never received the results and when they called to request them they were told they had no record of me ever being there...when I called I was told that my doctor was lying and no one ever called them. WORST LABORATORY EVER!

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1866 930 3718 +1 973 520 2700 More phone numbers
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