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I was flying back to Mumbai from San Francisco on 12th September with my wife _ AGE 61 (Jyoti Shah), son (Ankit Shah), daughter in law (Manali Desai Shah) and nine months baby (Mishti Shah). The flight no was QR738.
The experience was not good. I would like to mention the problems faced by us.
When we reached to the counter, we were informed that only one cebine bag or one carry bag is allowed that too weight not exceeding 7 kg. This kind of restriction we did not face when we travelled from Mumbai to SF on 9th May, 2023 vide Flight No - QR4773 and QR 737. So we were shocked to hear this.
1. Anyway we accepted your terms but requested to carry extra dipper bag for the baby which they did not allow despite our repeated request. The staff at the counter was very adamant and was arguing non sense saying that is the bay going to carry the diaper bag!
2. We requested for the wheel chair till the seat for my wife as she undergone a major hip surgery in USA just before 21 days. It was confirmed on the phone and when we asked for the confirmation it was not given and told us that the we have to check at the counter. To our surprise even wheel chair was not available. By chance we got one wheel chair but as mentioned it was till gate and not till the seat. We had explained categorically that she can not walk due to injury on the hip and right hand but no support from your staff. She had to walk without walker (as walker was also not allowed inside the air craft) the total economy section with sever pain in hip.
3. we kept one our air pillow below the leg of my wife just give her comfort as the duration of the flight was quite long (almost 15 hours) and to make sure that she did not get swelling. But here also cebine crew did not allow despite our repeated request and explaining the situation.
It was really a very bad experience which we have never imagined with your company.
There was no courtesy, Sympathy and any helping tone for the injured senior citizen and for the baby.
Deepak Shah
