Qatar Airwaysan awful experience travelling with infant

S
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a verified customer
Verified customer
Review updated:

There are things I’d like to share concerning my last 2 trips with Qatar Airways.

1. Priority boarding when you travel with young children is ### in Doha
As written in this link: http://www.qatarairways.com/qa/en/travelling-with-children.page passengers travelling with young children or infant get the priority boarding. But what I experienced in Doha is far from that.
On June 24 (QR 670), I travelled from Doha to Jakarta with my 1, 5 old baby. I didn’t ask for a priority boarding because on 25.09.2011 (Doha-Jakarta trip, QR 81), I asked for a priority boarding since I was with my sleeping infant, but the crew looked at me as if I was an irritating client who asked for a huge favor. she then asked other passengers if they didn’t mind.

Not wanting the same thing to be happened, that time I chose to queue. The female crew which was on duty noticed my presence but didn’t do anything…She, instead gave a priority to an Arabian family (a father, a mother, and 3 kids age around 10, 6 and 3). I looked at her, puzzled. How could she only gave the priority to that family, and ignore a mother (without the husband) travelling alone, carrying a 1, 5 yr old baby and a big backpack? (My journey lasted 23 hours in total so I had lots of diapers, baby clothes, baby foods and some toys in my backpack). Is it because I’m not an Arabian? From my experience being 4 times in Doha, I noticed the Qatar ground crews were nicer and more friendly to Arabian passengers.

On August 29 (QR 81), I flew from Doha to Rome, and this time I was with my husband. When it was time for boarding, my baby was crying because he wanted to have some breast milk. My husband asked the crew if we could have the priority boarding so we could get into the plane immediately to breastfeed my baby. Guess what…he didn’t allow us to! Frankly speaking, I really wanted to punch him on the face for his refusal. I ALWAYS got the priority boarding EVERYWHERE IN THE WORLD, but in Doha! So there we were…my husband did the queue for about 30 minutes and I did my best to calm my crying baby.

2. Bassinet seat problem
On August 28, we departed from Jakarta to Rome and we had seat issue for Doha-Rome trip (QR 81). The ground crew in Jakarta told me he couldn’t give me the bassinet seat for the Doha-Rome trip using the computer system in Jakarta. But later in Doha, I could ask the ground crew to get my seat changed. Soon after we arrived in Doha, I went to the information center and they told me to get my seat changed on my gate. Since the gate was closed, we waited for about half an hour and when it opened (for another flight, not for ours) we asked them to change our seat but they said they couldn’t do that since the flight was full. However, they said we could go to the transfer desk and ask them to change the seat.
Not wanting to give up, we went to the transfer desk. It was full of people, and after 40 minutes standing in the line, we finally got our turn. The lady who was working on the extreme right desk that night (it was past midnight, and I feel so stupid for not remembering her name) told us there was nothing she could do since the flight was full. It was unbelievable… That lady was a big fat liar, I should write down our conversation to make it clear how bad the Qatar Airways ground crew in Doha.
Me: But how come you didn’t give me the bassinet seat though it was requested months before?
The big fat liar: because this flight is full, mam
Me: full with what? With adults? Or with infants?
The big fat liar: the bassinet seats are full with infants, mam (### #1)
Me: ah ok, (I felt somewhat upset)
The big fat liar: But the seat you have now is also a bassinet seat, mam (### #2)
Me: Really? But my seat is seat #43, the bassinet seats are in #10
The big fat liar: we also have bassinet seats in the back part of the plane…(### #3) and that is yours, mam
Me: (overwhelmed) thank you so much.

When we got in the plane, we found out the seat #43 is a regular seat. I asked one of the cabin crews if I could move to the bassinet seat. I also told her if the bassinet seats were all occupied with infants then it was not a problem, but if there were adults sitting there, then the seat should be mine.
To make the long story short, several cabin crews were involved, trying to convince us to stay where we were, but how could we sit in a regular seat with an infant on our lap? For a 6 hours flight??? We could barely move! And what the use of requesting bassinet seat months before?? I was so pissed off! That was the worst flying experience ever!
I got fooled by a big-fat-liar-ground-crew after doing a 40 minutes queue, then I got refused for a priority boarding so I had to queue for another 30 minutes with a crying infant, just to find out that there was nothing that the cabin crew could do to help me to get my bassinet seat. So in the end I told them to just [censored] off because I was sick of them. And suprisingly it worked! After seeing me mad, a cabin crew named Mr.Ashroush (I suppose he was the head of the cabin crew) tried to calm me down and asked the passengers who were sitting in the bassinet seats to switch place. They were unhappy, of course, but we thanked them anyway.
And surprise…surprise…..all the bassinet seats (there are 4 bassinets in total) were occupied with ADULTS! My baby was the only infant on board, yet they gave the bassinet seats to adults instead. Requesting the seat was useless, asking them to change the seat politely was useless, you have to show them your anger in order to be respected. What a shame!

3. Burgundy membership inconsistent policy
My husband and I have privilege card and last year we collected 80 Qpoints (on September). I know that you have to collect at least 50 Qpoints to be in the Burgundy level, but we forgot to ask for it, and on January 2012, our Qpoints was 0 again. This year (on august) we also collected 80 Qpoints and yesterday (Sept, 26) my husband’s burgundy card arrived at home. I tweeted Qatar Airways, asking why we didn’t get burgundy membership last year, despite the 80 Qpoint that we collected, but they were useless, they just told me it was automatic and I should send email to Qatar. If they had given us the burgundy membership last year, we could have obtained the burgundy facilities on our previous trips this year.

Responses

  • Mp
    M.P.ARUN KUMAR Jun 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Respected Sir,

    I here by want to confirm, that i have received Appointment letter from the below mentioned organization, so kindly let me know weather it is right . So, please reply me ASAP for further procedure.

    thanks
    regards

    M.P.Arun kumar

    0 Votes
  • Mp
    M.P.ARUN KUMAR Jun 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I want to konw this offer correct or fake.

    0 Votes
  • Mp
    M.P.ARUN KUMAR Jun 18, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I want to know this offer correct or fak

    0 Votes
  • Ma
    mac4ru Sep 23, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hi, i have travelled on qatar airways from paris to chennai on 23-09-2010.They have openend my luggage and stolen my dress and whey powder which i bought it from there.I do know why these people stoling others things.if you want earn and buy it for yourself dont steal it from others.

    0 Votes
  • Ne
    new yokk doha Feb 10, 2011

    hallo i loste 2 i pad and garmen nivigatour from my lageg in 5 feb flight no:qr04 from new york to doha and told the super visor on duty about that MS ulla venida
    and she toke my fon no to contact my but i dont recive any call antel now
    fahad alqubaisi tel : [protected]

    1 Votes
  • Bl
    BlowMeHard Jul 13, 2011

    Your a [censored]. You should have been watching your stuff.

    0 Votes
  • Ia
    Ian Harford Sep 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    My complaint is my flight delay from Manila to Doha and Doha to London because the flight changed you changed my tickets completely and can you confirm why the flight was changed and delayed for my insurance because they need proof of when it was delayed. can you send us a letter as soon as possible . Thank you.

    0 Votes
  • Op
    Openmind689 Apr 15, 2018

    @Ian Harford Hi I read your post on face book and totally believe what you have experienced .. They fob you off like a Dog..
    please sign this petition... that has just started against the treatment of customers
    https://www.thepetitionsite.com/en-gb/takeaction/392/092/961/

    0 Votes
  • Is
    ISMAIL SALIM AL-ABRI Oct 04, 2011

    (THE FLIT WAS DELAY FROM WASHINTON TO NEW OLASINA)
    ON 01-10-11 WE ARE POCKED FROM OMAN INTERNATIONAL AIRPORT TO USA NEW OLSINA DURING FLYT THE PLAN WAS DELAY IN QATER INTERNATIONAL AIRPORT SO THAT CAS AS TO DELAY FLIT IN WASHONTON AIRPOR ARRIVED SO WE MISS THE NEXT FLYET.
    WE MISSED OUR MEETING IN THE NEXT DAY SO THAT CAS AS TO LOSSE MANY THING AND MANY CONTRACT.
    WE ARE GOING TO COMPLAN ABUT YOUR COMPANY IN THE CORT OF USA IF YOU NOT DO ANYTHINGS ABOUT US.
    MY TICKT NUMBER IS [protected]
    AND MY CONTACT ADDRESS
    [protected]@hotmail.com
    MY MOBILE NUMBER +[protected]
    ISMAIL SALIM AL-ABRI

    0 Votes
  • Ba
    Baby xiang Jul 21, 2014

    Thank you for your post, i feel so sorry for your experience!
    I am gonna to book a flight to China and considering about Qatar because their bassinet have a bigger weight allowance ;(

    0 Votes
  • Ku
    kunal karan Apr 13, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I am unable to find my baggage.I lodged complaint at new delhi airport as well as Barakhamba road, new delhi. My complaint not yet resolved.Please help.Details are:
    Flight number: QR 734 & QR 564
    Date: 10 April 2015
    Missing baggage number: QR 577652
    Name: Kunal Karan

    0 Votes
  • Je
    jeena1 Apr 15, 2015

    we had had the same experience with Qatar airways, really pathetic

    0 Votes

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