CB Airlines and Air Travel Qatar Airways

Qatar Airways review: OR Tambo International Airport Check-in staff at Counter number A32.

Janine N of Johannesburg, ZA

Sep 27, 2023 2:58 am EDT

Verified customer

Featured review

I am writing today to complain of the poor service I received from Qatar Airlines Check-in Service(Counter A32) at OR Tambo International Airport today at 6:30 AM SA time, 26 September 2023.

The flight details are as follows:

OSW Global Booking Reference Number: ZA11324722

Ticket Number: OSW-[protected]

Ticket booked on: 1 September 2023

Qatar Airways QR1366 - Economy

Johannesburg to Dublin

Upon my arrival at the airport I was approached by the security(Mafoko Security) at the check-in service who questioned me about my documentation, I willingly handed over the necessary documents that were required. After checking my boarding pass and passport he then continued to ask questions regarding my tickets and passports. At the check-in counter the ladies persisted to query me further and then stated that the boarding gate is closed and that the Irish immigration had denied me entry into their country.

1. I did not get a reason as to why that was the case

2. There were no supporting documents or proof that they contacted Irish immigration

3. The lady who check's the boarding pass and passport closed the boarding gate at 6:40 AM even though I had arrived at 6:30 AM and the plane was set to leave at 8:20 SA time.

4. The ladies who were working that shift stated that I should go to the Irish Embassy in Pretoria to get a letter so that I can board the flight.

5. They did not allow my family to escort me to the check in counter.

All in all, the customer service I received this morning was appalling as it was a way of stalling and then closing the gate even though I had arrived on time. I repeatedly tried to ask your representative to explain why they have said that the Irish immigration have denied me access into the country and all they had to say is "you have been flagged" with no explanation whatsoever.

The embassy stated that I had not been flagged at all.

Desired outcome: Train those ladies accordingly to provide awesome service and treat customers with respect. They should not lie unprovoked just because they woke up on the wrong side of the bed.

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Qatar Airways Tower, P.O. Box 22550, Doha, Qatar

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