Direct Vacuums
Reviews and Complaints

When it comes to purchasing home appliances, it's always good to have the assurance that your investment will not go to waste. This is why we were excited to find Direct Vacuums, a site promising a one-year guarantee on its products. However, our experience with this company was far from satisfactory.

After placing an order for a Goblin stick vacuum, we received it within just one day. Unfortunately, the device was not working as expected, leaving us frustrated and disappointed. We attempted to reach out to customer service multiple times, but all our calls were transferred to remote locations with no response.

As a result of our experience, we can't help but wonder if this is a common occurrence with Direct Vacuums. It seems as though they have a well-oiled scam going on, and unsuspecting customers are getting duped in the process. For anyone still willing to take the risk, we suggest using PayPal as a form of payment to ensure some level of protection.

Ultimately, we ended up returning the faulty vacuum to Direct Vacuums, and we hope that other customers won't have to go through the same ordeal. It's a total shame that a company claiming to offer quality products could fall so short on delivering an acceptable customer experience.

My experience with Direct Vacuums (directvacuums.co.uk) has been nothing short of a nightmare. If I had the option to give them less than one star, I would without hesitation.

Upon receiving the refurbished vacuum cleaner I had purchased, I discovered that it was broken, faulty and completely unusable. When I reached out to the company to return the item, I was met with unnecessary challenges and difficulties.

Despite the clear evidence of the product's defects, Direct Vacuums insisted on offering me an exchange three times before eventually providing a DPD 'pick-up' return label. However, the return process was far from convenient, requiring me to carry the heavy, bulky 3kg+ vacuum cleaner 0.5 miles to the nearest 'pick-up' store.

Furthermore, despite the presence of a local Royal Mail facility, Direct Vacuums refused to meet me halfway and arrange for return postage from RM. The entire experience was an exhausting and frustrating affair, wasting a significant amount of time and energy.

I strongly advise potential customers to purchase from a more trustworthy and customer-focused retailer, with stronger values and a more reliable approach to customer service.

I recently had an unfortunate experience with Direct Vacuums, an online retailer specializing in refurbished vacuum cleaners. Despite the appealing price point, my purchase left a lot to be desired. I ordered a refurbished Vax upright cleaner as a gift, but upon arrival, the product looked like it had been subjected to a high-pressure wash and not properly dried before being sent out. The musty scent of damp was overpowering.

To compound matters, the handle was from a different vacuum cleaner and a mismatched color scheme was evident. However, the most significant problem with my purchase was its functionality. The motor would only last for a maximum of 1-2 minutes before it overheated and shut down. Considering that I had opted for a refurbished appliance, one would expect it to have been appropriately assessed for any faults before being dispatched.

To address this issue, I attempted to contact customer service, but to no avail. I only received one automated style email reply after four days, with suggestions to check and clean the filters and hoses. However, I knew that this wasn't the problem, especially given the apparent mechanical issues with the vacuum.

Ultimately, I had no other option but to request a refund and purchase a new cleaner from another retailer. This unacceptable experience left me disappointed and frustrated. Regrettably, these issues do not seem to be unique to me, as my friends have also related their difficulties with this company. Based on my experience, if you are looking for a refurbished vacuum cleaner, I would recommend against using Direct Vacuums in favor of other better-reviewed and trustworthy sellers, as a £20 saving is not worth the hassle.

Unfortunately, my experience with Direct Vacuums has left much to be desired. Despite the seemingly positive reviews on other sites, I found my dealings with this company to be quite unpleasant.

As many other reviewers have pointed out, the delivery time was very slow, which was frustrating since I had hoped to get my vacuum quickly. When it did finally arrive, I was shocked to find that what I had received was far from the "new" product that I had paid for. Instead, the vacuum was absolutely filthy and badly damaged, appearing to have been heavily used for years.

Naturally, I was very disappointed with the state of the product, particularly as I had purchased it to replace a much older vacuum that was in much better condition. I reached out to Direct Vacuums to request a refund, since I felt that what I had been sent was not at all what I had purchased. Unfortunately, this turned out to be a long and frustrating process, as I had to chase them for weeks and even threaten legal action before they finally agreed to issue a refund.

Despite all the trouble that I had to go through in order to get my money back, I was relieved that at least they did eventually refund me. However, I know that there are many others who were not so fortunate and have been left out of pocket by this company. All things considered, I cannot recommend Direct Vacuums and would urge anyone considering making a purchase from this company to think twice before doing so.

I recently had the opportunity to order two vacuum cleaners from Direct Vacuums, and it's sad to say that my experience with this company was not very positive. When my vacuum cleaner arrived, I found that it was missing some parts, which was disappointing already, but what was even more concerning was the fact that the hose pipe was covered in hair and the vacuum cleaner itself was broken!

Despite the product description indicating that the item was new and just had a damaged or missing box, the actual product I received was a far cry from what was promised on the website. It was a substandard used product that was not sanitary or acceptable.

After realizing that I needed to send the product back, I felt frustrated by the lack of customer service that Direct Vacuums offered. I found it to be extremely difficult to get a refund, and even harder to communicate with the company to try and sort out the situation. There wasn't even a phone number available for customer service!

At this point, I wouldn't be able to recommend Direct Vacuums to anyone looking to purchase a vacuum cleaner. While I'm sure that their website may have some good deals, the product quality and lack of customer service make it too risky to shop with them. In the end, I ended up going to Hoover to get a new vacuum cleaner, as I couldn't trust Direct Vacuums to provide a quality product or reliable customer service.

I recently purchased a hoover evo pet hoover with pet attachments and extended tubing from Direct Vacuums. Unfortunately, when my order arrived, it wasn't what I had requested. Instead, I received a Vax hoover with no pet attachment. Needless to say, I was extremely disappointed with this purchase. The fault lies with the product on the order sheet not being the same as what I received. I am left questioning how the warranty will be affected if the wrong product was sent out.

I have to express how angry and frustrated I am with this situation. Not only did the wrong product arrive, but it was a completely different brand, which was not easy for me to use. The Vax brand had previously been unsatisfactory for me due to my mobility issues. On top of everything, the pet attachment that I needed was also missing. This oversight is unacceptable, and I feel that the company should be more diligent in fulfilling their customer's orders.

When I opened the package and saw that I had received the wrong item, I immediately refused to fully take it out and tried to get my son to contact the courier. Unfortunately, the courier had already left when my son got outside. I have posted a photo of the product I received versus the one that I had ordered. It's a shame that I have been left with a hoover that I did not order and am not able to use as I had intended.

In conclusion, I think that Direct Vacuums needs to be more careful when fulfilling orders, especially with such important details as pet attachments and extended tubing. It's unfair and frustrating for customers like me to receive something different from what they ordered. I hope that this review serves as a warning to others who may be considering purchasing from them.

I recently had an incredibly frustrating experience with Direct Vacuums (directvacuums.co.uk). I had ordered a new carpet washer, but instead, I received a used one that still had dirty water in it, all the labels were worn, and it had scratches all over it. Understandably, I was disappointed and rang to complain, and I was promised a new one would be sent out to me. However, six weeks have passed, and I am yet to receive it. The communication from Direct Vacuums is incredibly slow, taking days for them to reply to my emails. They continued to apologize and assure me that my new item was being dispatched. However, just today, I was told that it had yet to be sent out despite being informed otherwise. With their advertised offer of next day delivery, it's disappointing that even after six weeks, they still can't seem to get it right.

This isn't the first issue I've had with Direct Vacuums either. A few years ago, I purchased a vacuum cleaner, which turned out to be faulty. I returned it to the company to be fixed, only to wait for weeks and eventually be informed that they had received the item but had somehow misplaced it.

Overall, I am incredibly dissatisfied with the experience I have had with Direct Vacuums and will not be using their services again.

I had a really frustrating experience recently with Direct Vacuums (directvacuums.co.uk) and I wanted to share my story. I had purchased a small electric oven from them, specifically the "De Longhi" model, for £44.99. Unfortunately, when it arrived, the item was faulty and damaged on top. Naturally, I was disappointed with the state of the product and reached out to customer service for a refund.

This is where things started to go wrong. Despite my attempts to calm the situation and make things as easy as possible, the customer service representatives simply made things more complicated than they needed to be. They kept playing "ping pong" with my case, passing me from one person to another without resolving my issue. To make matters worse, they even went so far as to refuse to provide me with an RMA (return material authorization) number for the item.

Determined to get a resolution, I took matters into my own hands and went to the post office to return the oven myself. I paid £16.62 to return the item and made it clear to Direct Vacuums that I was willing to accept this cost just to get my original purchase price back. Unfortunately, even with the item returned and the delivery tracked using Parcels Force, I still didn't receive a single penny back.

It's frustrating when a company acts unscrupulously, and that's how I feel about Direct Vacuums. I truly believe that they're just trying to make money off innocent, trusting customers like me by offering faulty products and then refusing to reimburse them. If you're thinking about shopping with this company, I would strongly recommend thinking twice before doing so. My experience left a sour taste in my mouth, and I don't want anyone else to have to go through the same thing.

I recently had a very disappointing experience with Direct Vacuums while trying to purchase an air purifier. Initially, I was excited to make my purchase and eagerly paid all the necessary charges on July 2nd. I was then told that my item would be shipped out on July 4th and would arrive by July 6th. However, when the expected arrival date arrived, I spent the entire day working from home, waiting for the delivery. Despite this, no one ever rang my doorbell.

Upon contacting their courier, Yodel, I was informed that my package had been delivered to my neighbor. However, after checking with my neighbor, I discovered that they had not received any package from Direct Vacuums. When I reached out to the company to request a refund, I was met with resistance and refusal on the grounds that the package had already been delivered.

It quickly became clear that Direct Vacuums had no intention of investigating the matter or following up with their courier. I was extremely disappointed with this lack of customer service and after-sales support. In fact, the entire communication process with Direct Vacuums was appalling. I would strongly advise against using them and would rather spend a bit more money buying from a reputable company like Amazon.

Overall, my experience with Direct Vacuums was a total mess. Their lack of helpfulness, slow response, and terrible communication mean that I cannot recommend them to anyone.

I recently had a disappointing experience when purchasing a vacuum cleaner from Direct Vacuums (directvacuums.co.uk). The website clearly advertised the product as 'brand new,' but when I received my order, it was far from what I expected. To my surprise, the vacuum cleaner was delivered without any packaging or instruction booklets. Additionally, almost all of the tool attachments were missing, and there was physical damage to the cleaner - extensive scrapes and gouges around the brush head housing.

I was even more disappointed to discover that the item didn't work at all. It wouldn't even switch on! I tried calling Direct Vacuums to resolve this issue, but they didn't answer their phone. So, I decided to reach out via email requesting a full refund within seven days.

It took them a frustratingly long time to get back to me - five days, to be exact. And when they did finally respond, they only offered me a partial refund or an exchange. But that wasn't what I wanted; I requested a full refund. A further five days have gone by, and I'm still awaiting their response.

The entire experience has been incredibly disappointing. Their customer service is appalling, and I had to rely on PayPal to attempt to get a resolution. I'm going to contact their local Trading Standards Office to lodge a complaint as well. All in all, it was a frustrating and regretful experience, and I wouldn't recommend this website to anyone.