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PurePlay reviews first appeared on Complaints Board on Oct 27, 2008. The latest review payment not received was posted on Jun 12, 2019. The latest complaint deceptive online practice was resolved on Aug 18, 2014. PurePlay has an average consumer rating of 1 stars from 38 reviews. PurePlay has resolved 4 complaints.

PurePlay Customer Service Contacts

#293, 660 4th Street
San Francisco, California
United States - 94107

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PurePlay Complaints & Reviews

PurePlay.compayment not received

I have been trying to get paid my winnings now since 10/28/2018. I have sent you all the proper paper work, even sent the paper work my certified mail with return receipt, which has your signature on it showing that you have received it. You owe me $10 from 1 tourney and $100 for finishing 2nd in the $500 weekly tourney. My attorney also sent you 2 different letters requesting my payment. Please pay me

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    PurePlaypure play poker

    I have not been able to log onto Pureplay since they did maintanence a few months ago. I have been corresponding with Pure Play Customer Service evey week since. Customer Service is useless, I keep getting the same return message asking me if the issue was resolved. I keep telling them the issue can not be resolved without their help. I ask customer service to email me or call me and get no response except yhe same response asking me if the issue has been resolved. And before the maintenance they owe me over $ 100.00. Very frustrating not getting any customer support to fix the problem.

    John T Halligan

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      PurePlay.compureplay poker

      I paid over $200 for a years membershp that should have lasted through October. I played poker on the site for several years and played several months after paying this years membership. The site was updated about 3 months ago and I am unable to login since it wasupdated. I've sent many complaints to their support system. I usually get back an email stating they hope I have resolved the problem but no help as to how to resolve the problem. Is the site still in existance?
      My email is [protected]@msn.com
      Margaret Rogers

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        Mar 11, 2019

        PurePlay — online poker

        Had been playing on this site for about 15 years I beleive. Site goes down for so called routine maintenance...

        PurePlayprize winnings

        I won 1st place in the 1000 cash game in November which is 300 dollars, still haven't received anything and the site is not available anymore. what can you do to rectify the situation. I have played on this site for years, and this has never happened before, someone needs to be held accountable for paying the prize winners of this site. its not right and its not fair for them to take our money monthly, and not pay us what we won.

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          I've played on pureplay for around 3 to 4 yrs. In 2018 I desided to quit playing on the site for awhile due to the fact that Ohio has casinos for me to play in. Recently like 2 days ago I desided to go back and play just to keep up on my game in between live tourneys. So I put my credit card info in and it said welcome back and I was charged but all it does when I try to get connected is just try to connect but won't or cant. When i search for the site it says site cant be reached. Now I am reading all sorts of things such as they went bankrupt or the FBI stepped in and pulled the plug. Whatever the case may be, they shouldn't still be charging people.

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            • Updated by BULLSHARK1881 · Feb 26, 2019

              Everyone, pureplay also tried to charge my card even though the site is locked down. So listen, all you do is call your card company and tell them the details of what's happening with [censored] pureplay and they block the charge. My card company told me that they will do their best to get in touch with pureplay and let them know that they have 30 days to dispute my dispute I filed with my card company. If they do not respond, I was told that the charge would be credited back to my account. I made sure that I told my card company that they would not be able to get a hold of pureplay because they listed an adult sex line as their contact #. DIRTY BASTARS. This would only apply to players who used credit cards of coarse. Bullshark1881 was my screen name on their retarded site. No pun towards the mentally challenged.


            About 2 months ago i got a message saying the site was down and try again later. Then i got a message that the site couldn't be reached because the site had been reset.
            They keep charging my debit card 24.99 a month for it.
            Been about 3 months since i last played.
            I can't get on line to the site.
            Please, let me know what's wrong with the site.
            Please stop charging my debit card if you can't fix it,
            my name is thebestgramp
            phone # [protected]
            alan taylor
            thank you.

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              • Re
                renato cortes Feb 20, 2019
                This comment was posted by
                a verified customer
                Verified customer

                pp file for chapter7/bankcrupcy on 2/13/19, hearing will be on 3/20/19. There goes the $900 pp owe me

                0 Votes
              Feb 18, 2019

              PurePlay — payment not received and there still charging my credit card even after I had the old one cancelled!

              I have been a paying member for a few years off an on and just recently pureplay.com has decided to steal and...

              Feb 17, 2019

              Pureplay Poker Site. — they shut down the site and are still charging my debit card

              I"ve been playing pure play poker for years. all of a sudden they shut down the site without warning and they...

              Feb 14, 2019

              PurePlay — the site has shut down without warning.

              I played on pureplay for years and had won a lifetime membership and then in suddenly closed down without...

              Feb 10, 2019

              Pureplay Poker — site closure and no payments received

              I am owed over 2000 U.S.Dollars and non response nor can I access site hope site is up soon again and...

              Feb 06, 2019

              PurePlay — poker club

              I have played at pure play since the sirlte was called betzip and was a free site. 2 weeks ago when I tried...

              Feb 04, 2019

              PurePlay — Payment for claimed prizes unable to get in website

              I have requested a payment for my winning of $475 and just get stalled. I paid the monthly fee required. I...

              Jan 29, 2019

              PurePlay — payouts

              they scam everyone for several months, lying to us say ing the checks where in the mail, they owe me 900...

              Jan 27, 2019

              PurePlay — site is down without warning

              I, and a fellow player, are unable to log into the PurePlay site. It's just down & doesn't load. We both have...

              Jan 26, 2019

              PurePlay — delayed payment

              Since 11/04/18 until 12/6 i won a total of $600. On 12/21/18 I e mail and was told it was approved on...

              Jan 25, 2019

              PurePlay — been playing over 10 years on pureplay

              I used to win Over $ 500 every year...but not in the last 5-6 years I have seen a lot of hands.playing over...

              Jan 25, 2019

              Pureplay Poker — payment and site function

              Hi I have been a pureplay member for about 15 years. They have always been fairly prompt for payments in the...

              Jan 22, 2019

              PurePlay — false advertising / deceptive business practices / outrageous conduct / fraud, conspiracy to commit fraud / theft

              I, ve bee playing purelie, s for 10 years, 3 years ago, winnings started to be held from, lawful. Rightful...

              Jan 13, 2019

              PurePlay — Password to login tournaments doesn't work

              The login password for the tournaments doesn't work. I haven't been able to play. I became a member I think...

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