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Pure Gold Jewellers review: Exorbitant price charged on gold

Talapati of Wheaton, US

Mar 22, 2025 9:09 pm EDT

Verified customer

Replied

Featured review

On 8th April 2024, while transiting through Abu Dhabi airport we purchased some gold ornaments. During billing we were charged an exorbitant price by salesman 2161 which was not what was quoted to us. We were quoted AED 275.97 for 24 Carat gold and AED 252.97 for 22 Carat gold per gram. Trusting that we would have been charged correctly and also believing that dealings in Abu Dhabi would be honest I paid the full amount as billed by the sales man 2161. Moreover its around 3am in the morning and being tired from travel I could not double check the price billed

Recently I came across reviews on Pure Gold in Google where several customers have complained about overcharging and scamming customers (passengers) and I checked my invoice and was surprised that the below following prices were charged for the gold I purchased.

21 Carat gold - AED 439.94 to 449.32 per gram
24 Carat gold - AED 599.22

Even with making charges included the price I was billed is ridiculous and a rip off and a scam.

Contacted Pure Gold at [protected]@pugold.com but as expected there is no reply.

I am not sure whether the top management is aware of the happenings.

I am posting this on this board with the hope that they would notice this scam and do justice

Claimed loss: AED 10782( with out making charges). Adding AED 2000 the loss isAED 8782

Desired outcome: Refund of the excess charged

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

Pure Gold Jewellers - Exorbitant price charged on gold - Photo 1

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Pure Gold Jewellers response

Apr 04, 2025 3:01 am EDT

Pure Gold Jewellers customer support contacts

Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review

View all Pure Gold Jewellers contacts

Thank you for reaching out to us.

We sincerely apologize for any inconvenience caused. After thoroughly checking our records, we were unable to find any previous correspondence or emails regarding your refund request. However, we understand how important this matter is to you.

Please rest assured that we will now prioritize your case and reach out to you directly at the email address you have provided. Our team will review the details and assist you promptly to ensure a swift resolution.

Thank you for your patience and understanding.

Big thanks for responding to my concern. An email was sent to customercare@pugold.com on 17 March 2025 raising the price scam before it was posted on this forum.

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Pure Gold Jewellers Contacts

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More phone numbers

Pure Gold Jewellers emails

customercare@pugold.com

88%
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support

pugold@pugold.com

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Pure Gold Jewellers address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates

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