Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Jewelry and Watches Pure Gold Jewellers Exorbitant price charged on gold
Pure Gold Jewellers

Pure Gold Jewellers review: Exorbitant price charged on gold

T
Author of the review
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8th April 2024, while transiting through Abu Dhabi airport we purchased some gold ornaments. During billing we were charged an exorbitant price by salesman 2161 which was not what was quoted to us. We were quoted AED 275.97 for 24 Carat gold and AED 252.97 for 22 Carat gold per gram. Trusting that we would have been charged correctly and also believing that dealings in Abu Dhabi would be honest I paid the full amount as billed by the sales man 2161. Moreover its around 3am in the morning and being tired from travel I could not double check the price billed

Recently I came across reviews on Pure Gold in Google where several customers have complained about overcharging and scamming customers (passengers) and I checked my invoice and was surprised that the below following prices were charged for the gold I purchased.

21 Carat gold - AED 439.94 to 449.32 per gram
24 Carat gold - AED 599.22

Even with making charges included the price I was billed is ridiculous and a rip off and a scam.

Contacted Pure Gold at [protected]@pugold.com but as expected there is no reply.

I am not sure whether the top management is aware of the happenings.

I am posting this on this board with the hope that they would notice this scam and do justice

Claimed loss: AED 10782( with out making charges). Adding AED 2000 the loss isAED 8782

Desired outcome: Refund of the excess charged

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

Pure Gold Jewellers - Exorbitant price charged on gold - Photo 1
Pure Gold Jewellers - Exorbitant price charged on gold - Photo 2
Pure Gold Jewellers - Exorbitant price charged on gold - Photo 3
Pure Gold Jewellers - Exorbitant price charged on gold - Photo 4
Pure Gold Jewellers - Exorbitant price charged on gold - Photo 5
View 0 more photos
Pure Gold Jewellers response
Apr 04, 2025 3:01 am EDT
Pure Gold Jewellers customer support contacts
Phone numbers

+971 527 956 414

+971 527 952 730

Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review
View all Pure Gold Jewellers contacts
Thank you for reaching out to us.

We sincerely apologize for any inconvenience caused. After thoroughly checking our records, we were unable to find any previous correspondence or emails regarding your refund request. However, we understand how important this matter is to you.

Please rest assured that we will now prioritize your case and reach out to you directly at the email address you have provided. Our team will review the details and assist you promptly to ensure a swift resolution.

Thank you for your patience and understanding.
Update by Talapati
Apr 06, 2025 9:43 am EDT

Big thanks for responding to my concern. An email was sent to customercare@pugold.com on 17 March 2025 raising the price scam before it was posted on this forum.

More
Send message
Copy link
Report
0 comments
Add a comment

More Pure Gold Jewellers reviews & complaints

Pure Gold Jewellers - Charged incorrectly for a product 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pure Gold Jewellers - diamond bracelet
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - for diamond and gold products
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - false advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - service and behavior of the sales person in dubai mall branch
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - a gold chain
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Double for gold in PureGold at Abu Dhabi Airport terminal A 1
Pure Gold Jewellers - Overcharged for gold in PureGold at Abu Dhabi Airport 1
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Fraudulent sale of gold/jewellery 1
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Incorrect item - purchased lab grown diamond pendant instead of natural diamond. 1
View all Pure Gold Jewellers reviews and complaints

  1. Pure Gold Jewellers Contacts

  2. Pure Gold Jewellers phone numbers
    +971 527 956 414
    +971 527 956 414
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number 15 15 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number 10 10 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 414 phone number
    20%
    Confidence score
    Abu Dhabi Mall
    +971 527 952 730
    +971 527 952 730
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 952 730 phone number
    50%
    Confidence score
    Gold Centre 'A', Dubai
    +971 527 954 131
    +971 527 954 131
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number 6 6 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number 2 2 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 131 phone number
    50%
    Confidence score
    New Gold Souk, Dubai
    +971 527 954 622
    +971 527 954 622
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 622 phone number
    100%
    Confidence score
    Deira City Centre - A, Dubai
    +971 527 954 093
    +971 527 954 093
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 093 phone number
    100%
    Confidence score
    Meena Bazaar, Dubai
    +971 527 952 904
    +971 527 952 904
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 952 904 phone number
    100%
    Confidence score
    Souk Madinat Jum, Dubai
    +971 527 953 782
    +971 527 953 782
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 782 phone number
    100%
    Confidence score
    Mercato, Dubai
    +971 527 954 069
    +971 527 954 069
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 069 phone number
    100%
    Confidence score
    Mall Of Emirates (D), Dubai
    +971 527 953 961
    +971 527 953 961
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 961 phone number
    100%
    Confidence score
    Mall Of Emirates (G), Dubai
    +971 527 954 703
    +971 527 954 703
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 703 phone number
    100%
    Confidence score
    Dubai Festival City, Dubai
    +971 527 954 372
    +971 527 954 372
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 372 phone number
    100%
    Confidence score
    Dubai Mall, Dubai
    +971 527 954 678
    +971 527 954 678
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 678 phone number
    100%
    Confidence score
    Mirdiff City Center, Dubai
    +971 527 954 480
    +971 527 954 480
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 954 480 phone number
    100%
    Confidence score
    Karama Centre, Dubai
    +971 527 953 728
    +971 527 953 728
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 953 728 phone number
    100%
    Confidence score
    City Center Shindagha, Dubai
    +971 527 957 128
    +971 527 957 128
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 128 phone number
    100%
    Confidence score
    Sahara Centre, Sharjah
    +971 527 956 718
    +971 527 956 718
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 718 phone number
    100%
    Confidence score
    Sahara Centre Kiosk, Sharjah
    +971 527 957 146
    +971 527 957 146
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 146 phone number
    100%
    Confidence score
    Mega Mall, Sharjah
    +971 527 957 163
    +971 527 957 163
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 163 phone number
    Sharjah City Centre, Sharjah
    +971 527 956 046
    +971 527 956 046
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 046 phone number
    100%
    Confidence score
    Abu Dhabi Mall Kiosk, Abu Dhabi
    +971 527 955 482
    +971 527 955 482
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 955 482 phone number
    100%
    Confidence score
    Marina Mall, Abu Dhabi
    +971 527 955 401
    +971 527 955 401
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 955 401 phone number
    33%
    Confidence score
    Al Wadha Mall, Al Wadha
    +971 527 956 387
    +971 527 956 387
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 387 phone number
    100%
    Confidence score
    Deerfields Townsquare, Abu Dhabi
    +971 527 956 634
    +971 527 956 634
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 956 634 phone number
    100%
    Confidence score
    Hamdan A, Abu Dhabi
    +971 24 456 448
    +971 24 456 448
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 24 456 448 phone number
    100%
    Confidence score
    Hamdan Street B, Abu Dhabi
    +971 25 581 828
    +971 25 581 828
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 25 581 828 phone number
    100%
    Confidence score
    Shangri- La (Qab), Abu Dhabi
    +971 26 670 533
    +971 26 670 533
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 26 670 533 phone number
    100%
    Confidence score
    Khalidiya Mall, Khalidiya
    +971 25 832 154
    +971 25 832 154
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 25 832 154 phone number
    100%
    Confidence score
    Bawabat Al Sharq Mall, Abu Dhabi
    +971 26 674 178
    +971 26 674 178
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 26 674 178 phone number
    100%
    Confidence score
    Dalma Mall, Abu Dhabi
    +971 72 434 383
    +971 72 434 383
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 72 434 383 phone number
    100%
    Confidence score
    Al Hamra Mall, Rak
    +971 92 236 500
    +971 92 236 500
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 92 236 500 phone number
    100%
    Confidence score
    Fujairah City Centre, Fujairah
    +971 42 387 508
    +971 42 387 508
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 42 387 508 phone number
    100%
    Confidence score
    Al Qusais, Dubai
    +971 42 826 388
    +971 42 826 388
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number 1 1 users reported that they have successfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 42 826 388 phone number
    100%
    Confidence score
    Burjuman Mall, Dubai
    +971 527 957 320
    +971 527 957 320
    Click up if you have successfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number 3 3 users reported that they have successfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number 0 0 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +971 527 957 320 phone number
    100%
    Confidence score
    Deira City Centre - B, Dubai
    +973 17 276 406
    +973 17 276 406
    Click up if you have successfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number 2 2 users reported that they have successfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number Click down if you have unsuccessfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number 1 1 users reported that they have UNsuccessfully reached Pure Gold Jewellers by calling +973 17 276 406 phone number
    33%
    Confidence score
    Bahrain City Centre, Bahrain
    More phone numbers
  3. Pure Gold Jewellers emails
  4. Pure Gold Jewellers address
    39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, United Arab Emirates
  5. Pure Gold Jewellers social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 12, 2025
  7. View all Pure Gold Jewellers contacts
Pure Gold Jewellers Category
Pure Gold Jewellers is ranked 141 among 296 companies in the Jewelry and Watches category
#139 International Diamond Jewelers International Diamond Jewelers #140 James Allen James Allen #141 Pure Gold Jewellers Pure Gold Jewellers #142 Nikola Valenti Nikola Valenti #143 Cash4Gold Holdings Cash4Gold Holdings

Most discussed complaints

Gold jewellery price
4
(opinions to this review)
 Exorbitant price charged on gold
2
(opinions to this review)
 Charged double the price
2
(opinions to this review)
 Bracelet
2
(opinions to this review)
 Incorrect item - purchased lab grown diamond pendant instead of natural diamond.
1
(opinions to this review)
Pure Gold Jewellers Alternatives
Holsted Jewelers 80 reviews OMNI Jewelcrafters 6 reviews MarkRockOn Lapidary Supplies & Jurassic Family Fun Centre 16 reviews Qalo 3 reviews Getnamenecklace 10 reviews