Menu
Write a review
File a complaint
CB Jewelry and Watches Pure Gold Jewellers Exorbitant price charged on gold
Pure Gold Jewellers

Pure Gold Jewellers review: Exorbitant price charged on gold

T
Author of the review
9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 8th April 2024, while transiting through Abu Dhabi airport we purchased some gold ornaments. During billing we were charged an exorbitant price by salesman 2161 which was not what was quoted to us. We were quoted AED 275.97 for 24 Carat gold and AED 252.97 for 22 Carat gold per gram. Trusting that we would have been charged correctly and also believing that dealings in Abu Dhabi would be honest I paid the full amount as billed by the sales man 2161. Moreover its around 3am in the morning and being tired from travel I could not double check the price billed

Recently I came across reviews on Pure Gold in Google where several customers have complained about overcharging and scamming customers (passengers) and I checked my invoice and was surprised that the below following prices were charged for the gold I purchased.

21 Carat gold - AED 439.94 to 449.32 per gram
24 Carat gold - AED 599.22

Even with making charges included the price I was billed is ridiculous and a rip off and a scam.

Contacted Pure Gold at [protected]@pugold.com but as expected there is no reply.

I am not sure whether the top management is aware of the happenings.

I am posting this on this board with the hope that they would notice this scam and do justice

Claimed loss: AED 10782( with out making charges). Adding AED 2000 the loss isAED 8782

Desired outcome: Refund of the excess charged

Confidential Information Hidden: This section contains confidential information visible to verified Pure Gold Jewellers representatives only. If you are affiliated with Pure Gold Jewellers, please claim your business to access these details.

View 0 more photos
Pure Gold Jewellers response
Apr 04, 2025 3:01 am EDT
Pure Gold Jewellers customer support contacts
Address

39th Floor, HDS Business Centre, Cluster M, Jumeirah Lake Towers, Dubai, AE

Website

pugold.com

File a complaint Write a review
View all Pure Gold Jewellers contacts
Thank you for reaching out to us.

We sincerely apologize for any inconvenience caused. After thoroughly checking our records, we were unable to find any previous correspondence or emails regarding your refund request. However, we understand how important this matter is to you.

Please rest assured that we will now prioritize your case and reach out to you directly at the email address you have provided. Our team will review the details and assist you promptly to ensure a swift resolution.

Thank you for your patience and understanding.
Update by Talapati
Apr 06, 2025 9:43 am EDT

Big thanks for responding to my concern. An email was sent to customercare@pugold.com on 17 March 2025 raising the price scam before it was posted on this forum.

0 comments
Add a comment

More Pure Gold Jewellers reviews & complaints

Pure Gold Jewellers - Charged incorrectly for a product 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pure Gold Jewellers - diamond bracelet
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - for diamond and gold products
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - false advertising
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - service and behavior of the sales person in dubai mall branch
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - a gold chain
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Overcharged for gold in PureGold at Abu Dhabi Airport 1
Replied
The company left an official comment to this complaint.
Pure Gold Jewellers - Fraudulent sale of gold/jewellery 1
Replied
The company left an official comment to this complaint.
View all Pure Gold Jewellers reviews and complaints