Pueblo Bonito Golf & Spa Resorts
Reviews and Complaints

Hi Sindo,
Really sorry to hear about your experience. We went through the same presentation and ended up signing the contract. We have sent them a cancellation request within 5 business days and waiting to hear back from them. I just wanted to check if you were able to get you money back and the process you followed.
Thanks,
S

Hello, I was scammed by Pueblo Bonito too last year, i lost a bunch of money with those cloaks, if you want to know more about how those people operate, you could check this

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/4-pueblo-bonito-timeshare-complaints/

Seems like a scam. When we tried to deposit weeks, we got no phone call Back from reservations. And Expedia seemed to have better offers. Not even sure this works.

DO NOT SIGN UP FOR A TIME-SHARE. THIS PLACE IS A RIP-OFF. They are not up front with the contract.
We purchased and paid off our time-share seven (7) years ago. Over the last dozen years, we have found that we were not using either the time-share and that we could never "trade" it for places we wanted to go. At the time we made our last member services payment, we tried to cancel the membership. We were told that we would have to pay $1000 to cancel, even after 12 years. This is a rip off. The contract you sign does not state the amount of the cancellation fee; they can make it whatever they want at their discretion. This is not legal in most US States, so they threaten to damage your credit if you do not pay it.

The last time we were here, it had really gone down hill. There are many other better places to visit.

Just now in the 5 day period to cancel. I think i was given the wrong email address after franscisco said i could cancel. Now to send letters and block charges

This timeshare company is a scam as is their Preferred Passport program! I have been trying to sign up but get placed on hold and no one ever comes back on the line. We realize now that the complete deal is a SCAM!

If you are thinking of buying bc they offer you the $49a week deal... DONT! They have deal for $49 but they are few and far between. I've had 2 vacation deal that ive actually usex year and half. One vacation was very nice, the other was a scam at the all inclusive resort Dreams.

Don't do it unless you want to throw your money away

We purchased one in october were told we coould use the free points half for the resort the other half towards all inclusive fees, , then we did some investigating and found out it was not true! among other things we were told everything was false ... we went back the next day and cancelled it DAVE LARSON said he would cancel it and said he would honour our cancellation we got back home and found out it still has not been cancelled. In a fight now with cc company over charges. They are liars and have no quirks about doing so to your face. Soo sad that a fellow canadian could rip off another canadian or anyone else for that matter where are your scruples ?

Were you able to refund or other options? I'm in the same boat and wondering what can be done. Thanks! I'm thinking if I can go through MESCAM

At the moment of the timeshare presentation, the timeshare salespeople will tell you anything you need to hear to make you sign the timeshare agreement. This is the case of Pueblo Bonito timeshare, one of the most fraudulent resorts in the timeshare industry.

I just wanted to provide an update - what's a story without an ending?
I never heard back from PB in writing. I did get a response on Twitter, where I was assured someone would reply to me ASAP. Of course, no one did. And when I wrote them again on Twitter, nothin. Now they were ignoring me there too.

But the GOOD NEWS is that I have received my money back, thanks to Visa. Two days ago, a full refund was credited back to my card after I sent them documents showing my emails, and scans of all the documents I received in person at the resort.
I never thought I'd be so happy with a credit card company. :P

Pueblo Bonito Universal Points are ultimately redeemable for resort nights (time) and therefore constitutes a Timeshare.

The 'deposit' or 'earnest money' or 'down payment' or by any other phrase or name is a portion of the Purchase Price and can not be excluded from the 5 day, Article 56 revoke protection.

I am also in the process of trying to get my money back from Pueblo Bonito.
My story:
We’re in Mexico and are returning to the Pueblo Bonito Sunset Beach resort, where the day before I had been talked into signing up for a time share.
Oh, I’m sorry – they call it something different – they call it a “membership”.
I ask Eddy, the manager at the sales centre at Sunset Beach, if I can please get my money back: it has been less than 24 hours, the charge won’t have even been posted yet. Eddy says no.

I can cancel my contract, sure! But get my deposit back? No.

I purchased 200 “points” from them the previous day, the details of which are all very confusing. The required deposit was over $5000.

So I asked if there was some sort of grace period, but he insists that there is not. And this is where I have a real problem because he was either wrong or lying. Because there absolutely is an unwaivable law for exactly this situation that I feel quite sure that he’s fully aware of.

But I didn't know that at the time, all I know is that I can’t afford to lose $5000. So I ask if I can buy fewer points instead: can I buy 100 instead of 200 and get a portion of my deposit back and have a much smaller balance to pay. He says yes and goes to process the paperwork. When he comes back to the table, though, I find that he still won’t give me any of my deposit back even though the required deposit for 100 points is just over $3000.
I walk out of the resort, a bit stunned, with new paperwork, $5000 short and a “membership” that I have since read is notoriously sketchy in terms of giving you the “bonuses” they give you to sign up.
And my biggest problem is that a man sat across the table from me, while I was crying on my holiday, and not only refused to refund my money less than 24 hours after giving him my credit card information but lying to me about the legality of the situation. Because here is the real deal:
As per IAW Article 56 OF LEY Federal de Protección al Consumidor, which states: “The contract will be perfected within five working days from the delivery of, or the signature of the contract, which ever occurs the latest. During this period, the consumer will have the right to revoke his consent without any responsibility. The revocation will have to be by means of warning or delivery of notice, in person, by registered mail, or another method of average reliability. The revocation according to this article, will terminate the contract. In this case, the costs of shipping and insurance will be the responsibility of the consumer. If the contract is for services, this article will not be applicable if the date of receipt of the service is less than ten working days from the date of the order of purchase.”)
And the law? Not waivable by the consumer. So even if the contract says, “I waive all my rights under Law suchandsuch or whateverandever” and you sign it, STILL NOT VALID!

When I learned this information, I sent an email to the company with all that information, asking for my money back. Five days later, I sent a second email. Four days after that, another one to a new email address I found.

Then I got a phone call. Barbara from Pueblo Bonito member services called me to tell me that the law I’m quoting isn’t valid. Why? Because they aren’t a time share, doncha know? They’re a “membership” somethingerother. She said the only way to cancel the contract AND get my deposit back would be if they violated the terms of the contract as it’s written. But don’t worry guys, she did offer me the opportunity to cancel WITHOUT getting my money back.

I have never received any written response from PB. I emailed once again on June 10th and still nothing.
In the meantime, PROFECO has confirmed that I am entitled to a refund and have suggested I file a formal complaint with them, which I will do. I have also been in touch with Visa, who have also confirmed that I can file a dispute to get my money back through them.
I will update if anything happens from PB's side or if I get anywhere with Visa.

We own 4 timeshares at Pueblo Bonito. No lies were ever told to us -- not even a little one. These people have been so straightforward and truthful that sometimes it is shocking as they speak plainer without restraint (not "politically correct") and what they say you can take to the bank. We had a wonderful salesman, Ashley, who explained everything to us and has been helpful through the years as well. When we once thought that we were given conflicting information, we came to realize that it was just our own misunderstanding of what was presented. The only disappointment has been when we have traded weeks for other resorts. Nothing compares to Pueblo Bonito and weeks in Las Vegas, Florida, Morocco, and Peru paled in comparison to what we gave up at PB for those weeks. We've found that it's better to just rent out our weeks and use the money to find something else when we travel if we're not going to use them. Pueblo Bonito has been a great investment for us and for our family. We've created memories with our children and grandchildren that wouldn't have been possible had we not bought there. When we're not there, we all say that we're "Cabo Dreaming".

I have the sales person recorded in stating the lies... or he really didn't know. Its past the 5 days though and am interested in if I'll get my deposit back. Saga just beginning.

They claim to be a fine resort. But details like overcharging for poor internet service and selling lousy tequila (51%) drinks show their true colors. At he internet cafe, I was able to send and read a few emails for free on my own lap top.

Looking for a great deal in Mazatlan?

this is your opportunity, visit our website and discover that there is no need to own a timeshare to enjoy your holiday. Instead of paying a high maintenance fee every year, we invite you to see there are great places to stay at for an affordable price.

Check it out at:
http://www.greatdeals2mazatlan.com
**For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.

Sincerely, Mazatlan Vacation Rentals.
"Renting with the locals, vacationing as one".

Whatever you do, don't sign up with Black Diamond. I've been struggling with them for 10 years now and every year dread the process of making a deposit of my maintenance fee to them for cash to my account. There is no clear-cut process in which to do this. Every year is different. Here's how this year went - and it's still not over after two months trying to make my deposit. March 11 I paid my maintenance fee, reserved my timeshare week then called Black Diamond to give them this week in exchange for cash to my account. After many calls, being disconnected, transferred, etc. I finally got hold of Alfredo who nicely completed the form needed and said cash would be to my account in 10 days. In 10 days, no cash! I called them back and, of course got the same runaround until somebody informed me my confirmation number was wrong for my deposited week. They connected me to a man who said he "fixed it" so now I should apply again. Instead of calling, I found the form on their website to complete myself and fax to them. The form says I will get a confirmation email within 10 days. After 10 days, no email. I called again. The lady told my it takes 30 days for cash to be deposited. 30 days later, no cash. I called again. bottom line, they never got my fax (i have a confirmation it went through) and I was told they really don't do it that way, I should enter information on the phone with an agent. I asked to speak with supervisor. The agent said he sent an email to management and I would hear from them in 24 hours. 24 hours later, no call. I called back. Happened to get the same man who sent the note to management. He read to me their response which was that management doesn't talk to the clients. Also that the agent should take my information and make application for the cash himself. So, we did it again - the agent took all my info. and submitted it saying there might be one problem: The dates of the week I deposited are supposed to be 6 months out when making the application! I told him that they were 6 months out when I first tried to make the deposit. I insisted he call me today to let me know if the dates were accepted. Any bets on this? If not, I'll need to call Pueblo bonito and try to get them to change the resort week dates to further out, get a new confirmation number and hope to god I have the patience to go through this all again. Can you believe it?

Been a member for over 5 years, Just booked a Cruise with Black Diamond, what a surprise. To use my Vacation Cash, there are a lot of BS to go thru. The agent was trying to tell me how nice it was for Black Diamond to give me Vacation Cash. 1. Vacation Cash can not be use for Deposit, More BS. 2. Had to pay brochure price to use my Vacation Cash, More BS. 3. Other Cruise company's where giving free drinks, on board cash, of which Black Diamond HAD none. IN closing I will say, you may not want to deposit your weeks if you plan on using Black Diamond to book a Cruise.
Also have you every tried to get to management at Black Diamond, there are no contact information any where. NOT A HAPPY CUSTOMER. 5/26/16

They take your credit info, stall until your 30 days is up, then make it hard to cancel.
I have not seen any savings you could not get with Hotwire, etc

I am currently in the process of trying to cancel and I get the run around. If you have had success in Black Diamond refunding your money, can you please help me by telling me the steps taken. Who did you call? What did you say? Did you write to request the cancellation and if so what information did you include? Was it sent through verified mail? Faxed? Or was an e-mail sufficient? Thank you in advance for taking the time to answer my questions.

I heard the entire spill today. It is NOT a good deal. It would be nice not to HAVE to use RCI and pay the fees, BUT the solution is not paying Black Diamond thousands to get your maintenance fees back in travel. I'm not a fan of timeshares at all after trying them twice. If I live long enough, I will never buy another.

Wow - I don't know where to even start. This is a High Pressured Sales Job, only offered over the phone. The Sales agents, Telemarketers - let you provide them with all the information about your travel and what you like about Pueblo Bonito and how much you dont' go. Then they SLAM you and try to High Pressure you into a Membership. Then if you do buy you only have 10 days to cancel and get back your deposit or all $1999-$2499 that you paid.

Here's the basic deal - give the $2499 - and they credit your mainteance fee each year, catch its for Vacation Cash ONLY! money you must spend with their travel agency, you can't spend it online, its like pulling teeth to get them to price match ANYTHING, so their BEST PRICE GUARANTEE is worthlist. and you only get a MAX $1000 and if you don't give your unit by June of each year, or like April for Sunset Beach, you must pay the resort $100 to rollover your week to the following year, it then blocks your deposit for the following year week.

There is a bunch of rules to the program THEY DON'T TELL YOU during the sales pitch - and then you must deal with for the next 10years, 20 years, or 35 years, yeah LIFETIME MEMBERSHIP is just 35 years - and if you sell you Timeshare you lose the membership. ALL the RULES to the program BENEFIT BLACK DIAMOND AND THE COMPANY International Cruise & Excursion Gallery

Make sure you read this before you sign up...
http://www.pueblobonitob…

You also get travel discounts and cheaper rooms and things with the program they say, well most likely you already have that for FREE or already PAID for the PUEBLO BONITO PREMIER PROGRAM when you brought your TIMESHARE. IF you brought a timeshare in the last 10 years from Pueblo Bonito, or at Sunset Beach, Emerald Bay, your travel membership was included for the 1st year or you paid $299 for LIFETIME travel benefits. DONT PAY $2500 just to get your mainteance fee back... save your money - sell your week yourself on http://www.REDWEEK.com or another timeshare users group - or even list on Craiglist or Ebay. '

I lost alot of money to this company already- thankfully AMERICAN EXPRESS - got most of it back for me ...

Save yourself the hassle don't sign up and if you do READ READ READ UP UP UP - there price will be the same next week, or at the end of the money they give the best incentives - ITS SALES

Call Chris Ramirez at Pueblo Bonito Black Diamond ex2461 he is the supervisor of the program, Cancel if your reading this ... [protected]

This Black Diamond is a lie and a con. I was told after the fact that I could only bank my time for one year. The people lied and then kept passing me off to another person who then hung up on me. This company has the same address as in Arizona as Pueblo Bonito. I will get my money back for the join fee by not tipping when I use my time share. I finally got my money back for the year deposit after ### and cursing and screaming for a while. I will definitly bad mouth this company to every time share owner I meet in Cabo. Especially at the meeting of owners at the beginning of the week.

I am not sure what BC Gibons wanted to convey. Up front, you deposit your timeshare week, (maintenance fee is rounded up), look for what, when, where, then call your resident agent with BD and it's a no-brainer. I have used them for a lot of different places. They will even work on travel items, air, car etc. All of this was explained before you signed up. If you don't like them...cancel... just like any other business.

and that Lesly Radke is a ### she stole from me and my family

I think that this company is pretty much a scam, my suspicious are supported by the fact that they do not reply my emails.
I think they don´t because two options

1) They have no answers to my questions
2) Their service is terribly bad.

What is your opinion?

the EXACT SAME THING WAS TOLD TO ME sounds exactly the same! Now im on the website of pueblo bonito premier, which they promised i would get a few cruises as bonus as well, all lies! like i said im now on the website and its redirecting me to RCI and another cruise site that was never EVER mentioned to me called first cruisimg. I AM HIGHLY DISAPOINTED, i called the [protected] and thee number is out of order. these sales people tal about their families and get you feeling all warm with empty promises. no way do these prices make my vacations cheaper..and now i cant reach nor call anyone..i would also like to be part of your class action suit as well. pleasekeep me posted

I purchased the PB Premier Plus (formerly Black Diamond) as a result of trying to deal with the lies that I was told when I bought a timeshare at PB Sunset Beach in November 2010. I work with Mary Beth-who is a godsend! She call PB directly with me on the line (3-way call, so I don't haveto pay the $3.oo per minute phone charge) and works through any of the issues that I have. For instance, I was told by my sales rep that I should put my week into Suite Getaways because I had access to all of these other cheap weeks (which was a total lie). Anyway, with no phone number or email address for Suite Getaways available to me, I was stuck...until Mary Beth called PB, and then Suite Getaways (she has their secret phone number) to get on their butts to take my week out of the rental list. I am happy to report that it has been done. She has also helped with other things-but to me, the most important point is that I never have to deal with PB again! I call her and she calls them-and things get done. If you think it would help you, give her a call at [protected] x4157. Best of luck to you!

I'm curious if you are speaking of the bonus weeks. Does it not state on the coupon that it is for a studio/junior room? We did purchase a timeshare in Dec 2009 at Emerald Bay and received bonus weeks as well. Our regular unit is a one bedroom and we just used it again in Dec. 2010, all went as expected. Last Aug. we used one bonus week and received a studio/junior suite as expected. We also provided a trip for our son for their honeymoon in Oct. to Puerto Vallarta, again all went smoothly and they had a wonderful 1 bdrm suite after we traded in our then jr suite. We upgraded in Aug from a jr to a one bdrm and actually ended up with an extra week in the deal. I'm now evaluating PB Premier Plus vs. RCI... is it worth the buy in or not. Would love to hear from others.
We love Emerald Bay!

It is not worth it

Looking for a great deal in Mazatlan?

this is your opportunity, visit our website and discover that there is no need to own a timeshare to enjoy your holiday. Instead of paying a high maintenance fee every year, we invite you to see there are great places to stay at for an affordable price.

Check it out at:
http://www.greatdeals2mazatlan.com
**For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.

Sincerely, Mazatlan Vacation Rentals.
"Renting with the locals, vacationing as one".

Yesterday I spoke with a rep from Pueblo Bonito Premier Plus, he said that Black Diamond is Premier Plus, they changed the name from Black Diamond and that Pueblo Bonito Premier is no longer. It's all just Premier Plus, similiar to RCI but run by Pueblo Bonito with added benefits since they were getting many complaints about RCI. I'm currently evaluating purchasing, looking for reviews online. He did give me a temp login for a few days and I'm able to see it all. Not sure the resorts offered are any different that what RCI has available but it does eliminate some fees. But is it worth the buy in... not sure. Depends on how much you would use it I guess. Anyone else out there with info?

We were also called in November to purchase a Black Diamond package, so that we will no longer have to deal with RCI, I am trying to get my money back. I can not log onto the website, and feel as though this is a scam. They sent me vouchers to ICE, for a cruise, and one weeks resort stay, and promised airline tickets too. Have not seen them. They were going to send information in 20 days, nothing has come and it is now January. Also, we could use our fees towards other properties. What properties, if you can't get on the website. When asking around noone had heard of Black Diamond.

Yes! we need to let people know what kind of business this people are running! we need to stop the scam, fraud and lies!
we cannot let them continue getting their way like this, business like this needs to be more honest, more professionals with full honesty!

here is another blacklist for Pueblo Bonito, be inform! do not make a decision without doing the proper research
http://www.timesharescam.com/timeshare-scam-mexico/pueblo-bonito-timeshare-9

Me and my husband been scam as well we vistited on 10/30/2022 have submitted emails certified letters and everything and no one has responded we was scammed out of 2922 for deposit can someone please help

Thank you for creating this post! My husband fell victim to the lies and deceit at Pueblo Bonito Sunset and purchased a Timeshare in Dec. 2016 when we were there for what should have been a nice break for our family. The sales person literally kept my husband all day. Our young son and I became worried, but finally he returned in the early evening thinking he purchased something of worth to use as a vacation rental, and to pass down to our son, since the sales people told him he would be able to do all of those things as well as enjoy visits and bonus points. My husband was sold a pack of lies. We have never been able to get the dates we call for, and we are always told call back in a few months, maybe something will open. Now, in 2021 they say they are only operating at 50% occupancy so it is even harder to book. This was supposed to be a vacation rental for us, as well as a place we could come to at the end of the year from time to time. Pueblo Bonito Sunset in Cabo San Lucas is a complete scam! A complete lie! Clearly, no lie is too great in an effort to make a sale at the expense of their unsuspecting victims. I am on a mission to learn how to get out from underneath this ball and chain and inform everyone I can about the scam they are running. They currently made 30K from our family, and when I reached out to a place that buys and sells Timeshares I was told we could make about 1, 500-2, 000, and that we would never be able to get back the 30K my husband spend. Not kidding! I also called Pueblo Bonito Sunset to find out how to sell the Timeshare and they say they don't do that. I searched for hours today to see if anyone wants to do a class action lawsuit against the thievery happening to unsuspecting vacationers. Please let me know if there is already a class action lawsuit I can join, or if anyone wants to pursue starting one. I can't stand this unlawful company. I can't take one more of their lies. They basically lied about everything and stole our money without regard.

OH dear! I just run into this forum, I SOOOO invite you to read this article,

http://www.timesharescam.com/blog/107-timeshare-cancel-professionals/

I think It will pretty much say everything that needs to be say.
I went through a horrible experience with this resort, and I'm out of three thousand dollars right now BUT I'm in a process to cancel my timeshare.

How can a Mexican business report to US credit bureaus? Has anyone questioned this?

Hello I thought I would share this information I found. I suggest those who are effected by PBSB timeshare send your concerns to these departments.
Mexico’s Consumer Protection Agency (PROFECO) along with the Mexican Resort Development Association (AMDETUR),

Thousands of International travelers, particularly from the US and Canada, have fallen victims of timeshare fraud while vacationing. Resort developers hire skilled salesmen to represent their timeshares as many different attractive packages, such as financial investments, deeded properties, or vacation clubs, just to increase their sales.

I theink we need to file a class action law-suit against Concord Servicing and Pueblo Bonito. They have been in business togetheer for over a decade scamming Americans. Once Concord Servicing Group popped up on my credit report, theey tried to use anotheer collection agency to collect, however, I wrote theem and theey have not pursued thee collection as I have provided all thee details, cancellation information, etc. My deposit WAS refunded via my credit card company, however, my credit is still affected. Pueblo Bonito tried to manipulate me as well stating thee deposit was not refundable and thee waiver theey produced IS illegal and does violate Mexican law. CONCORD SERVICING GROUP and PUBELO BONITO have been working togetheer for years scamming Americans. Since Concord is a 3rd party loan service AND collection agency theey can really mess up your credit. I filed a despite withe thee credit bureau and Concord did not respond. The credit bureau removed thee info from my credit from my credit report but Concord later reported me AGAIN. I had to file a 2nd dispute. The credit bureau stated theey do not have to respond which means thee details will get removed... BUT theey can report me again if theey want. Makes NO sense! Is theere an attorney out theere willing to assist in a CLASS ACTION lawsuit? Laws have CLEARLY been broken and I have a response from Pueblo Bonito in which theey admit to violating Mexican law, thee law in which thee contract is governed, as well as proof I canceled withein thee 5 day rescind period. I also filed a dispute withe my credit card company thee 4the day after I purchased thee timeshare since Pueblo Bonito was not responding to thee cancellation. LYING SCAMMERS!

Everyone said they been scam. Have anyone send email to Mr. coppel yet? ecoppel@pueblobonito.com.mx

They should acknowledge that they didn't provide you with the enough information at the moment of purchase, such as telling you that ALL timeshare contract purchase in Mexico, you are entitle to 5 days after the purchase to cancel your timeshare contract with a TOTAL refund of your monies, no questions ask.

here is a article with more information regarding cancellation of your timeshare within the 5 days of recession that the Mexican law provides you.
http://www.timesharescam.com/timeshare-cancel/do-you-always-have-5-days-to-can-10

Looking for a great deal in Mazatlan?

this is your opportunity, visit our website and discover that there is no need to own a timeshare to enjoy your holiday. Instead of paying a high maintenance fee every year, we invite you to see there are great places to stay at for an affordable price.

Check it out at:
http://www.greatdeals2mazatlan.com
**For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.

Sincerely, Mazatlan Vacation Rentals.
"Renting with the locals, vacationing as one".

Most likely you will book your week well in advance and find that upon your arrival they will tell you "there is no vacancies left and they will send you to their older resort next door" where the food will give you the runs.

Do not purchase a timeshare from these people. They will type in a fake address on your contract so that you cannot send a timeshare cancellation letter let alone own a timeshare at a fake address. They will also discuss your finances with third parties. Be prepared to get weird phone calls from Mexicans claiming to be attorneys working for the Mexican Government that are investigating them that want all your personal information. Do not! They are criminals working for these people. They pass around your personal information like diarrhea of the mouth.

Ben there ! You should check this article in relation about, MTS where the only people that really helped me after many tries ..good luck

http://www.timesharescam.com/blog/121-how-to-get-rid-of-a-timeshare/

I think I just made a huge mistake yesterday by purchasing the studio timeshare...
I've been looking for information online but can't find anything recent (all dated stories from 2010 or 2011 or further back)

If anyone has anything recent or can acknowledge that all the above is true please please please let me know

Our experience is exactly the same as the first comment on this page. We have been trying to get out of our signed contract but they have the upper hand. It is a total scam when the sales people tell you something different that what the small print states. Does anyone know of another recourse since Pueblo Bonito won't budge and the credit card company will not continue the dispute?

Thats weird that yours hasn't been working well because mine has.. I have 2 bonus weeks each year and I use the preferred website to book them because I was also given some sort of credit each year to book vacations and my weeks end up being like $250 total, granted some bigger rooms are a bit more but still $250 for a week? That's pretty cool, I would talk to your sales rep so have him help you because mine did.

Common Complaints:

Salesperson has client sign a waiver giving up their 5 day right to cancel as it is a special one-day only offer. This is illegal in Mexico.
Salesperson promises to sell their old timeshare to offset the cost of the new timeshare. In the end the client is referred to a resale company that does not sell the old timeshare and the client is stuck with two timeshares and the maintenance fees for both properties. http://www.timesharescam.com/

Salesperson has client sign a waiver giving up their 5 day right to cancel as it is a special one-day only offer. This is illegal in Mexico. http://www.timesharescam.com/

This sounds like a variation on our experience with Pueblo Bonito. The property at Sunset Beach is great. We had a great week there. However, the timeshare folks lie through their teeth. If anyone has a valid e-mail address for Eddie (Eddy?) Childers I would love to have it. I've tried the one I was given on the phone today and that doesn't work. I've tried a few others and they've bounced, too. On the phone the lady I spoke with insisted it was "Eddie". No joy. I've tried "Eddy", as in eddychilders1@gemail.com and that hasn't been returned as bad. So we'll see.

BTW, the rental options were a selling point in 2006. That hasn't worked yet and all attempts at communications have been ignored. This time the claim was that they would take a membership in a different timeshare as payment. That hasn't happened, they won't answer e-mails and I now have the payment book in hand. If it weren't for the good experiences we've had staying in Mazatlan and Cabo San Lucas I'd blast the whole operation. But, the timeshare people make used car salesmen look like paragons of virtue. Buyer beware.

We were lied to when we bought a time share from pueblo bonito sunset beach save your money.

I had the exact same experience! Carey is a liar! I'm embarrassed and appalled that I got scammed!

any sale associate that is willing to sell you a membership with the purpose to renting it out is because its running out of excuses to sell you the membership, if the sale associate will allow you to read the contract before signing it, there is a clause stating that if you are doing the purchase of the membership for the solid purpose of invest to get money out of it, that you should reconsider the purchase at all.

here is an article talking about the lies and the real facts about the rental business of the timeshare
http://www.timesharescam.com/timeshare-cancel/timeshare-rentals-timeshare-frau-7

Mr. Lowe,
If you have worked for this company for 11 years, maybe you can help me resolve my situation with Pueblo Bonito Sunset Beach. My husband and I also purchased a timeshare. We did not feel overly pressured, but we were promised things that we now find out are not true. I hate to have sales people slandered for no reason, so maybe you can enlighten us.

Mark Schaub was our salesman, he sold us a bi annual jr suite, plus 4 bonus weeks per year allowing us to rent
at these prices: jr suite $50 per night, 1 bedroom $75 per night, 2 bedroom $100 per night and penthouse suite $125 per night at any affiliated location. We specifically looked in the San Diego area and assured me that a Dana Point was included in the 4 bonus weeks. He told us we could also stay our 4 bonus weeks at the Sunset Beach, Blanco or Rose for these prices or hundreds of other locations in the book he provided us.

We are now being told that they cannot give these prices at all. We do not have 4 bonus weeks, all we can do is sign onto the Premier website and see what we can find. I even have an email from Mark Schuab stating specifically that we have 4 BONUS WEEKS.

Pueblo Bonito should not allow their sales people to flat out lie to sell a timeshare. We only purchased the time share to rent out in the rental program (supposedly guaranteed) and to use our 4 bonus weeks. Now we have a jr suite at a resort that we really did not want to stay at and NO bonus weeks, which was our reason for purchasing.

Mark Schaub does not work for Pueblo Bonito any longer and so will not help us resolve this. The front desk just keeps telling us to call Premier, who does not recognize any such thing as 4 bonus weeks.

Can you offer us some professional guidance in order to maintain your positive reputations as Pueblo Bonito sales reps?

thank you EV USA, You are absolutely right. If people only bought things they NEEDED, the world would be a pretty boring place. The fact that there are timeshares that you can rent means someone like like me sold them one. The reality is that 99% of my owners are happy, and return to Cabo every year for vacation
Carey Lowe, Cabo San Lucas

I just wanted to say that we own 1 week at Pueblo Bonito Sunset Beach and we absolutely love it. We will be returning for our 2nd time as owners and 3rd time in Cabo. Outside of the noisy transports that run up and down from building to building and the high prices for food you can't beat Publo bonito Sunset Beach. As far as Corey and the rest of the sales sharks they are making a living trying to sell you something that you don't need; every place in Mexico that we have stayed uses the same high pressure sales people and tactics to sell their product. They lie and and then try to demean you into buying, some people fall for it and others walk away with or without the free stuff and a $14000 to $240000 timeshare that they will use or won't. My advice to anyone traveling to Mexico, keep your wit about you and walk away if you begin to feel the pressure. Enjoy the free meal and if you are really interested in vacationing in Mexico look at alll the timeshares and condos for rent or for sale for a fraction of the asking price. You bought it, enjoy it. The reality is that Carey Lowe and the other Carey Lowes get this complaint constantly but he has a job because he got you to buy that extra thing that you don't really need or want and chances are that this isn't the first time you have purchased something you don't really need or want.

EV USA

No, Ms Garry, this salesman is protecting himself from your slanderous statements regarding his character. I have worked for this company for 11 years and this is the first time I have had to do so.

I find it a bit strange that you have taken a full 3 years to decide to slander your salesperson (with whom you have never tried to contact and discuss your dissatisfaction) who prides himself on selling a first-class product such as Pueblo Bonito at Sunset Beach. The resort has and continues to rate as one of the top resorts in the world by both RCI and Conde' Nast traveler as well as top ratings on Trip advisor. Many of our owners have had great success renting their weeks on such websites as VacationRentalsByOwner or RedWeek.com. And there are numerous timeshare resale companies out there and I'm sure they don't appreciate being slandered either.