The complaint has been investigated and
resolved to the customer's satisfaction
Pueblo BonitoBait and Switch Scam

Our family has been going to Peublo Bonito for the last few years on vacation and decided to buy a time share during our last vacation there in December 2010. We were told we were purchasing a "premier" package, which included a 2 bedroom unit 2 weeks per year, every year, with 5 bonus weeks for signing on.We were even shown a representative two bedroom unit, and were told this is representative of the units we would be able to stay in.
Upon returning home we looked foward to booking our first trip at Pueblo Bonito in our new time share. Upon booking however, we were told that "premier" packages did NOT include two bedroom suites, and were are only able to use the package every other year. Essentially everything we were told by the sales rep at Pueblo Bonito was a lie. RCI rep was not sympathetic and did not offer any way out of this scam. We quickly contacted out credit card company to inform them of the fraud, and they are currently investigating out complaints. Hopefully our credit card company will be able to stop payment on this transaction.
There seem to be many other similar complaints on the web regarding Pueblo Bonito's unscrupulous sales tactics. I am not sure how this will ultimately play out, but would be interested in entertaining a class action suit againts Pueblo Bonito and RCI. Please feel free to contact me via email if anyone shares my feelings or has fallen prey to this bait and switch scam.
If you are considering staying at Pueblo Bonito, or God forbid purchasing a time share there, please, DO NOT!


  • Lh
    lherrera May 12, 2014

    I think that this company is pretty much a scam, my suspicious are supported by the fact that they do not reply my emails.
    I think they don´t because two options

    1) They have no answers to my questions
    2) Their service is terribly bad.

    What is your opinion?

    1 Votes
  • No
    notimeshare Feb 14, 2014

    the EXACT SAME THING WAS TOLD TO ME sounds exactly the same!!! Now im on the website of pueblo bonito premier, which they promised i would get a few cruises as bonus as well, all lies!! like i said im now on the website and its redirecting me to RCI and another cruise site that was never EVER mentioned to me called first cruisimg. I AM HIGHLY DISAPOINTED, i called the [protected] and thee number is out of order. these sales people tal about their families and get you feeling all warm with empty promises. no way do these prices make my vacations cheaper..and now i cant reach nor call anyone..i would also like to be part of your class action suit as well. pleasekeep me posted

    0 Votes
  • Ch
    cherylt Mar 02, 2011

    I purchased the PB Premier Plus (formerly Black Diamond) as a result of trying to deal with the lies that I was told when I bought a timeshare at PB Sunset Beach in November 2010. I work with Mary Beth-who is a godsend! She call PB directly with me on the line (3-way call, so I don't haveto pay the $3.oo per minute phone charge) and works through any of the issues that I have. For instance, I was told by my sales rep that I should put my week into Suite Getaways because I had access to all of these other cheap weeks (which was a total lie). Anyway, with no phone number or email address for Suite Getaways available to me, I was stuck...until Mary Beth called PB, and then Suite Getaways (she has their secret phone number) to get on their butts to take my week out of the rental list. I am happy to report that it has been done. She has also helped with other things-but to me, the most important point is that I never have to deal with PB again! I call her and she calls them-and things get done. If you think it would help you, give her a call at [protected] x4157. Best of luck to you!

    0 Votes
  • Mo
    motheroftwoz Jan 09, 2011

    I'm curious if you are speaking of the bonus weeks. Does it not state on the coupon that it is for a studio/junior room? We did purchase a timeshare in Dec 2009 at Emerald Bay and received bonus weeks as well. Our regular unit is a one bedroom and we just used it again in Dec. 2010, all went as expected. Last Aug. we used one bonus week and received a studio/junior suite as expected. We also provided a trip for our son for their honeymoon in Oct. to Puerto Vallarta, again all went smoothly and they had a wonderful 1 bdrm suite after we traded in our then jr suite. We upgraded in Aug from a jr to a one bdrm and actually ended up with an extra week in the deal. I'm now evaluating PB Premier Plus vs. RCI... is it worth the buy in or not. Would love to hear from others.
    We love Emerald Bay!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.