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Pueblo Bonito Golf & Spa Resorts

27 Complaints
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Pueblo Bonito Golf & Spa Resorts reviews first appeared on Complaints Board on Jul 15, 2009. The latest review Membership / timeshare scam artist was posted on Jul 1, 2020. The latest complaint We Were Scammed was resolved on Jan 31, 2014. Pueblo Bonito Golf & Spa Resorts has an average consumer rating of 2 stars from 27 reviews. Pueblo Bonito Golf & Spa Resorts has resolved 7 complaints.

Pueblo Bonito Golf & Spa Resorts Customer Service Contacts

1800 990 8250 (Room Only)
1800 219 2727 (Hotel + Air)
+52 624 142 9696 (Pacifica Golf & Spa Resort)
+52 624 142 9999 (Montecristo Estates Luxury Villas)
+52 624 142 9898 (Rose Resort & Spa)
+52 624 142 9797 (Los Cabos Beach Resort)
+52 669 989 0525 (Emerald Bay Resort & Spa)
+52 669 989 8900 (Mazatlan Beach Resort)
+52 669 989 0532 (Emerald Estates Luxury Villas)
Predio Paraíso Escondido, Baja California Sur 23450
Cabo San Lucas
Mexico
Hotels
Pacifica Golf & Spa Resort and Sunset Beach Golf & Spa Resort
Predio Paraíso Escondido, Cabo San Lucas, BCS 23450, México

Rose Resort & Spa
Playa El Médano, Cabo San Lucas BCS 23410, México
 
Los Cabos Beach Resort
Playa el Médano S/N, Cabo San Lucas, BCS 23410, México
 
Montecristo Estates Luxury Villas
Predio Paraíso Escondido 1, Cabo San Lucas, BCS 23450, México
 
Emerald Bay Resort & Spa
201 Av. Ernesto Coppel Campaña, Mazatlán, Sinaloa 82110, México
 
Mazatlan Beach Resort
Camarón Sábalo 2121, Fracc. Sábalo Country, Mazatlán, Sinaloa 82100, México
 
Emerald Estates Luxury Villas
Av. Ernesto Coppel Campaña S/N, 82110 Sinaloa, México
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Pueblo Bonito Golf & Spa Resorts Complaints & Reviews

Pueblo Bonito Golf & Spa Resorts — Membership / timeshare scam artist

I and my husband would not recommend this vacation membership to anyone who:
1) Wants to deal with honest and ethical staff.
-This company lied to us and said that if we upgraded we would never have to pay a maintenance fee again. This was untrue.
2) Expects good customer service and if you have a problem they will fix it.
-This company will behave as if your experience was a misunderstanding and their only concern was what was on the contract and Not what you were verbally told. They will offer nothing to remedy the solution either.
3) Wants transparency.
-This company did not warn us how high the fees could go. To the tune of a $4392 refurbishing fee, who can come up with that? On top of maintenance fees and your mortgage.
4) Wants to vacation in peace.
-This company will constantly push for upgrades at every opportunity.

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    Jul 28, 2019

    Pueblo Bonito Golf & Spa Resorts — timeshare

    Just like many of these stories and complaints, I signed up with this Pueblo Bonito Sunset Beach Golf and Spa...

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    Pueblo Bonito Golf & Spa Resorts — timeshare scam

    We purchased our "timeshare" in August 2016. The first time we tried to use one of our "weeks" we were...

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    Pueblo Bonito Golf & Spa Resorts — cancellation policy

    Per Mexico law you have 5 business days to rescind on timeshare contract but these people refuse to honor...

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    Pueblo Bonito Golf & Spa Resorts — timeshares

    This hotel and their promotions department are undeserving a 1 star, I wish their was an option for zero...

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    Mazatlan

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    Pueblo Bonito Golf & Spa Resorts — really bad place

    Pueblo bonito as Lugar Que no sirve tela pinta bonito pero no asi te dicen Que bas tener todo pero es una...

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    Pueblo Bonito Golf & Spa Resorts — timeshare

    My husband and I were visiting los cabos last week and we were lured into accepting an invitation for 90...

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    Pueblo Bonito Sunset Beach — timeshare fraud and breach of contract

    On March 4, 2018 my husband and I purchased a timeshare at the Pueblo Bonito Sunset Beach. The very next day...

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    Cabo San Lucas

    Pueblo Bonito — testimonial pueblo bonito tiempo compartido

    Yo como muchas otras personas tuve una muy mal experiencia con Pueblo bonito. Todo comenzó con una invitación...

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    Pueblo Bonito, — unethical behavior, stay away!!

    Don´t buy a timeshare at PB. They lie in order to sale and then they make their clients believe that will...

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    Pueblo Bonito — Pueblo bonito timeshare - bad experience

    We went to a timeshare presentation at Pueblo bonito. Upon my return home I was reviewing documents and...

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    Pueblo Bonito — Pueblo bonito timeshare scam

    We have been a victim of scam at Pueblo Bonito Resort & Spa.. in April 15, 2016.. we attended to cancel the contest the next day and we were told that there was not grace period to cancel. The salesman by name Omar Alvarez promised and ensured us that he will sale our existent timeshare.. A Big lie.. we put down couple of thousands. But we had no results. Each time I had to pay my credit card bill for Pueblo Bonito it reminded me of the fraud they had committed against me and I knew I had to do something about it and I did, I hired a company named Mexican timeshare Solutions. The fact that MTS did not take any money up front was reassuring for me. Thanks to them we were released of our membership completely. The reason of my post it´s to warn you and to avoid you to fall into their lies like me.

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      Pueblo Bonito Sunset Beach — Known mistake they won't correct

      We have owned at Sunset Beach/MonteCristo since 2007 & have dealt with the same sales guy Mark Biddle. In...

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      Cabo San Lucas

      Pueblo Bonito Sunset Beach Golf " Spa Resort — Lies and rudeness

      My wife and I were snagged at the airport for one of their presentations and got into a nightmare without...

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      Pueblo bonito preferred — Timeshare scam

      My husband and I purchased a time share with Pueblo Bonito Preferred in December 2014 and got scammed. We...

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      Cabo San Lucas

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved       Pueblo Bonito Golf & Spa Resorts — We Were Scammed

      This is a warning to all potential owners considering buying a timeshare, partial ownership house, or other...

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      Pueblo Bonito — Times shares are a poor value

      Pueblo Bonito made several false representations and or lies:
      - They will buy back a timeshare if you can't use it. They won't even pay 20% on the dollar (an acquaintance of mine has a $25000 master for sale for . They say offering to buyback units is a violation of law. They claim to never have made such statements.
      - Maintenance Fees are low. The taxes were not disclosed to me till after I had signed. Their maintenance fees are higher than comparable properties in the us. The cost to maintain Pueblo Bonito RCI points is more than for many other resorts.
      - Their Properties are better. Trading power for Pueblo Bonito and other Mexican resorts are 10 - 20% lower than comparable resorts in the US. They claimed that a studio (31K RCI points) was more valuable than the 1 BR Jockey Club, Las Vegas Unit I already owned (45K RCI points).
      - They say their "Pueblo Bonito Premier" vacation service is superior to RCI's. RCI has more resorts to trade into than "Premier by far.
      - Elite Corporation charges a 5% fee to resale a timeshare. In fact it is 5% plus a 199$ up front fee.
      Pueblo Bonito salesmen are liars.

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        • Sh
          Sheree Lally Aug 12, 2013
          This comment was posted by
          a verified customer
          Verified customer

          We own 4 timeshares at Pueblo Bonito. No lies were ever told to us -- not even a little one. These people have been so straightforward and truthful that sometimes it is shocking as they speak plainer without restraint (not "politically correct") and what they say you can take to the bank. We had a wonderful salesman, Ashley, who explained everything to us and has been helpful through the years as well. When we once thought that we were given conflicting information, we came to realize that it was just our own misunderstanding of what was presented. The only disappointment has been when we have traded weeks for other resorts. Nothing compares to Pueblo Bonito and weeks in Las Vegas, Florida, Morocco, and Peru paled in comparison to what we gave up at PB for those weeks. We've found that it's better to just rent out our weeks and use the money to find something else when we travel if we're not going to use them. Pueblo Bonito has been a great investment for us and for our family. We've created memories with our children and grandchildren that wouldn't have been possible had we not bought there. When we're not there, we all say that we're "Cabo Dreaming".

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        Pueblo Bonito Sunset Beach — Scam

        "Pressured" into buying a Timeshare at Pueblo Bonito Sunset Beach Resort. We were on vacation in Cabo San...

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        Pueblo Bonito — Their charges are outrageous

        BBG recently became the internet provider at Pueblo Bonito resorts in Cabo San Lucas, Mexico. The charges are OUTRAGEOUS! We signed up for 24-hour usage – $16.95 – and, after they took our credit card info (and have since charged our account), they could not provide service because it was “down”. The service rep said they would refund our $16.95, but of course this was nothing but a lie. Will NEVER use internet when it involves BBG. Sad that BBG Communications takes advantage of customers like they do. I hope there are enough complaints at the Pueblo Bonito resorts to ensure that PB will do something about this rip-off company.

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          • Ma
            MazatlanMark Feb 13, 2012
            This comment was posted by
            a verified customer
            Verified customer

            They claim to be a fine resort. But details like overcharging for poor internet service and selling lousy tequila (51%) drinks show their true colors. At he internet cafe, I was able to send and read a few emails for free on my own lap top.

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          • Ma
            Mazatlan Vacation Rentals Sep 30, 2011

            Looking for a great deal in Mazatlan?

            this is your opportunity, visit our website and discover that there is no need to own a timeshare to enjoy your holiday. Instead of paying a high maintenance fee every year, we invite you to see there are great places to stay at for an affordable price.

            Check it out at:
            http://www.greatdeals2mazatlan.com
            **For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.

            Sincerely, Mazatlan Vacation Rentals.
            "Renting with the locals, vacationing as one".

            Reply
            0 Votes

          Pueblo Bonito Black Diamond — really read the fine print

          we booked membership with black diamond pueblo bonito which is in no way related to pueblo bonito resort...

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          Gibsons

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