The complaint has been investigated and
resolved to the customer's satisfactionResolved Pueblo Bonito Sunset Beach Timeshare Sales — time share scam
resolved to the customer's satisfaction
My husband and I purchases a bi annual jr suite timeshare. We were told that we would receive 1 week every other year at Pueblo Bonito Sunset Beach, a lifetime membership to Pueblo Bonito Premier, PLUS 4 Bonus Weeks per year to stay at hundreds of affiliated hotels for these prices: $50 for a jr suite, $75 for a 1 bdrm, 100 for a 2 bdrm or $125 for a penthouse suite. We were also guaranteed to be a part of their rental program and could rent out our jr suite every other year rather than use it and we would certainly make a profit. Our salesman Mark Schaub told us we don't ever have to stay at Sunset Beach, we could use our 4 bonus weeks instead. He specifically showed me a website and said we could stay at one of their sister resorts in Dana Point San Diego for the above prices.
Now we are being told by Pueblo Bonito customer service that no such bonus weeks exist for those prices and to contact Pueblo Bonito Premier...but they also tell us that no such bonus weeks exist for those prices.
We ONLY purchased the timeshare for the promised bonus weeks and rental program. We had 4 other adults in our group that heard this same presentation. Our experience is that Mark Schaub lied and that Pueblo Bonito is aware of it and unwilling to make this right.