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Pueblo Bonito Golf & Spa Resorts

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Pueblo Bonito Golf & Spa Resorts reviews first appeared on Complaints Board on Jul 15, 2009. The latest review Pueblo bonito sunset timeshare scam was posted on Oct 18, 2021. The latest complaint We Were Scammed was resolved on Jan 31, 2014. Pueblo Bonito Golf & Spa Resorts has an average consumer rating of 2 stars from 31 reviews. Pueblo Bonito Golf & Spa Resorts has resolved 7 complaints.

Pueblo Bonito Golf & Spa Resorts Customer Service Contacts

1800 990 8250 (Room Only)
1800 219 2727 (Hotel + Air)
+52 624 142 9696 (Pacifica Golf & Spa Resort)
+52 624 142 9999 (Montecristo Estates Luxury Villas)
+52 624 142 9898 (Rose Resort & Spa)
+52 624 142 9797 (Los Cabos Beach Resort)
+52 669 989 0525 (Emerald Bay Resort & Spa)
+52 669 989 8900 (Mazatlan Beach Resort)
+52 669 989 0532 (Emerald Estates Luxury Villas)
Predio Paraíso Escondido, Baja California Sur 23450
Cabo San Lucas
Mexico
Hotels
Pacifica Golf & Spa Resort and Sunset Beach Golf & Spa Resort
Predio Paraíso Escondido, Cabo San Lucas, BCS 23450, México

Rose Resort & Spa
Playa El Médano, Cabo San Lucas BCS 23410, México
 
Los Cabos Beach Resort
Playa el Médano S/N, Cabo San Lucas, BCS 23410, México
 
Montecristo Estates Luxury Villas
Predio Paraíso Escondido 1, Cabo San Lucas, BCS 23450, México
 
Emerald Bay Resort & Spa
201 Av. Ernesto Coppel Campaña, Mazatlán, Sinaloa 82110, México
 
Mazatlan Beach Resort
Camarón Sábalo 2121, Fracc. Sábalo Country, Mazatlán, Sinaloa 82100, México
 
Emerald Estates Luxury Villas
Av. Ernesto Coppel Campaña S/N, 82110 Sinaloa, México

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Pueblo Bonito Golf & Spa Resorts Complaints & Reviews, Page 2

Pueblo BonitoTimes shares are a poor value

Pueblo Bonito made several false representations and or lies:
- They will buy back a timeshare if you can't use it. They won't even pay 20% on the dollar (an acquaintance of mine has a $25000 master for sale for . They say offering to buyback units is a violation of law. They claim to never have made such statements.
- Maintenance Fees are low. The taxes were not disclosed to me till after I had signed. Their maintenance fees are higher than comparable properties in the us. The cost to maintain Pueblo Bonito RCI points is more than for many other resorts.
- Their Properties are better. Trading power for Pueblo Bonito and other Mexican resorts are 10 - 20% lower than comparable resorts in the US. They claimed that a studio (31K RCI points) was more valuable than the 1 BR Jockey Club, Las Vegas Unit I already owned (45K RCI points).
- They say their "Pueblo Bonito Premier" vacation service is superior to RCI's. RCI has more resorts to trade into than "Premier by far.
- Elite Corporation charges a 5% fee to resale a timeshare. In fact it is 5% plus a 199$ up front fee.
Pueblo Bonito salesmen are liars.

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    1 Response
    • Sh
      Sheree Lally Aug 12, 2013
      This comment was posted by
      a verified customer
      Verified customer

      We own 4 timeshares at Pueblo Bonito. No lies were ever told to us -- not even a little one. These people have been so straightforward and truthful that sometimes it is shocking as they speak plainer without restraint (not "politically correct") and what they say you can take to the bank. We had a wonderful salesman, Ashley, who explained everything to us and has been helpful through the years as well. When we once thought that we were given conflicting information, we came to realize that it was just our own misunderstanding of what was presented. The only disappointment has been when we have traded weeks for other resorts. Nothing compares to Pueblo Bonito and weeks in Las Vegas, Florida, Morocco, and Peru paled in comparison to what we gave up at PB for those weeks. We've found that it's better to just rent out our weeks and use the money to find something else when we travel if we're not going to use them. Pueblo Bonito has been a great investment for us and for our family. We've created memories with our children and grandchildren that wouldn't have been possible had we not bought there. When we're not there, we all say that we're "Cabo Dreaming".

      0 Votes

    Pueblo Bonito Sunset Beach — Scam

    "Pressured" into buying a Timeshare at Pueblo Bonito Sunset Beach Resort. We were on vacation in Cabo San...

    Pueblo BonitoTheir charges are outrageous

    BBG recently became the internet provider at Pueblo Bonito resorts in Cabo San Lucas, Mexico. The charges are OUTRAGEOUS! We signed up for 24-hour usage – $16.95 – and, after they took our credit card info (and have since charged our account), they could not provide service because it was “down”. The service rep said they would refund our $16.95, but of course this was nothing but a lie. Will NEVER use internet when it involves BBG. Sad that BBG Communications takes advantage of customers like they do. I hope there are enough complaints at the Pueblo Bonito resorts to ensure that PB will do something about this rip-off company.

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      2 Responses
      • Ma
        MazatlanMark Feb 13, 2012
        This comment was posted by
        a verified customer
        Verified customer

        They claim to be a fine resort. But details like overcharging for poor internet service and selling lousy tequila (51%) drinks show their true colors. At he internet cafe, I was able to send and read a few emails for free on my own lap top.

        0 Votes
      • Ma
        Mazatlan Vacation Rentals Sep 30, 2011

        Looking for a great deal in Mazatlan?

        this is your opportunity, visit our website and discover that there is no need to own a timeshare to enjoy your holiday. Instead of paying a high maintenance fee every year, we invite you to see there are great places to stay at for an affordable price.

        Check it out at:
        http://www.greatdeals2mazatlan.com
        **For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.

        Sincerely, Mazatlan Vacation Rentals.
        "Renting with the locals, vacationing as one".

        0 Votes

      Pueblo Bonito Black Diamond — really read the fine print

      we booked membership with black diamond pueblo bonito which is in no way related to pueblo bonito resort...

      Gibsons

      Pueblo BonitoRip off

      BBG recently became the internet provider at Pueblo Bonito resorts in Cabo San Lucas, Mexico. The charges are OUTRAGEOUS! We signed up for 24-hour usage - $16.95 - and, after they took our credit card info (and have since charged our account), they could not provide service because it was "down". The service rep said they would refund our $16.95, but of course this was nothing but a lie. Will NEVER use internet when it involves BBG. Sad that BBG Communications takes advantage of customers like they do. I hope there are enough complaints at the Pueblo Bonito resorts to ensure that PB will do something about this rip-off company.

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        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Pueblo Bonito — Bait and Switch Scam

        Our family has been going to Peublo Bonito for the last few years on vacation and decided to buy a time share...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Pueblo Bonito Sunset Beach Los CabosMisrepresentation

        In July of 2010 we stayed at the Pueblo Bonito Sunset Beach resort in Los Cabos. My Wife and I attended the timeshare presentation. We were already owners w/ Pueblo Bonito Mazatlan Emerald Bay. Mr. Alberto Carraso (the salesman) told us if we bought with Sunset and let our other timeshare go, which we had partially paid, we coul;d make up the loss by renting our Sunset timeshare out. He advised us we could make 2, 100.00 dollars for the weeks rental. He also sold us a membership to the Black Diamond program. He advised us we could book week stays at resort and only pay 299.00 for a studio, 399.00 for a 1 bedroom and 499.00 for a 2 bedroom. Needless to say we have now found out that he lied to us. Turns out we can rent our timeshare but we will only get our maintance fee paid for and the prices quoted for the Black Diamond program do not exist. Dealing with a company in Mexico we feel there is very little that we can do. Please let me know if there is any course of action we can take.

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          4 Responses
          • Sa
            saxj Feb 09, 2012

            It is not worth it

            0 Votes
          • Ma
            Mazatlan Vacation Rentals Sep 30, 2011

            Looking for a great deal in Mazatlan?

            this is your opportunity, visit our website and discover that there is no need to own a timeshare to enjoy your holiday. Instead of paying a high maintenance fee every year, we invite you to see there are great places to stay at for an affordable price.

            Check it out at:
            http://www.greatdeals2mazatlan.com
            **For the moment our website is under maintenance but within the next weeks places would be ready to be shown to people interested in local rentals.

            Sincerely, Mazatlan Vacation Rentals.
            "Renting with the locals, vacationing as one".

            0 Votes
          • Mo
            motheroftwoz Jan 09, 2011

            Yesterday I spoke with a rep from Pueblo Bonito Premier Plus, he said that Black Diamond is Premier Plus, they changed the name from Black Diamond and that Pueblo Bonito Premier is no longer. It's all just Premier Plus, similiar to RCI but run by Pueblo Bonito with added benefits since they were getting many complaints about RCI. I'm currently evaluating purchasing, looking for reviews online. He did give me a temp login for a few days and I'm able to see it all. Not sure the resorts offered are any different that what RCI has available but it does eliminate some fees. But is it worth the buy in... not sure. Depends on how much you would use it I guess. Anyone else out there with info?

            0 Votes
          • Pe
            Penny Wyse Jan 05, 2011

            We were also called in November to purchase a Black Diamond package, so that we will no longer have to deal with RCI, I am trying to get my money back. I can not log onto the website, and feel as though this is a scam. They sent me vouchers to ICE, for a cruise, and one weeks resort stay, and promised airline tickets too. Have not seen them. They were going to send information in 20 days, nothing has come and it is now January. Also, we could use our fees towards other properties. What properties, if you can't get on the website. When asking around noone had heard of Black Diamond.

            0 Votes

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          pueblo bonito oceanfront resorts and spasA devalued investment

          I am trying to help as many as possible, I know that attending a timeshare presentation would be a deception for all of you. It's why I am bringing an informative web site that I created to prevent, warn, let aware of the unethical and deceptive sales tactics that some promoters are using to increase Pueblo Bonito sales. If you want an advise, I would recommend you to see the information I gathered, this information may help you to avoid a mistake by investing your money with Pueblo Bonito.

          Follow it http://www.pueblobonitosunsetbeach.tk

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            1 Response
            • Am
              AmberDo Mar 19, 2012
              This comment was posted by
              a verified customer
              Verified customer

              Yes!! we need to let people know what kind of business this people are running! we need to stop the scam, fraud and lies!!
              we cannot let them continue getting their way like this, business like this needs to be more honest, more professionals with full honesty!

              here is another blacklist for Pueblo Bonito, be inform!! do not make a decision without doing the proper research
              http://www.timesharescam.com/timeshare-scam-mexico/pueblo-bonito-timeshare-9

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Pueblo Bonito Sunset Beach, Cabo San Lucas — Illegal Waiver Signed & Premier Timehare Rental Mispresentation

            Carey Lowe misrepresented to us in Oct. 2009 that we could rent out discounted Premier Pueblo Bonito...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Pueblo Bonito Sunset Beach Timeshare Sales — time share scam

            My husband and I purchases a bi annual jr suite timeshare. We were told that we would receive 1 week every...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Pueblo Bonito Sunset Beach — High Pressure Presentation

            "Pressured" into buying a Timeshare at Pueblo Bonito Sunset Beach Resort and Spa. My husband and I were on...

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