Publishers Clearing House / PCH.com’s earns a 1.9-star rating from 441 reviews, showing that the majority of sweepstakes participants are dissatisfied with their chances to win.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I keep getting a bill I have already paid on Dec 3d
I paid this bill on Dec.3 according to my Bank I am not paying it again Thank you Jeanette Young The order number is307084070805 for 18.03 I paid the whole amount at once on Dec.3d
Desired outcome: I pay my bills stop sending me bills for things I have already paid
PCH mobile app. Glitching
For the past three days, I haven’t been able to use this app - when I try, I get a “session timed out - try again in a moment” message. I tried using the menu, but am unable to do anything. I removed and reapplied the app, and even reset my iPhone without any change - what’s up? I am a VIP Elite, and am concerned with losing my state s! HELP!
The complaint has been investigated and resolved to the customer's satisfaction.
Customer treatment
My name is Barbara Scroggins 59 yes. Old. 205 Division Grand Rapids Michigan 49507. I have been an active player of PCH for over twelve years. My status is VIP ELITE so I'm told. I recieve active emails to my email address stating that I have won fifty thousand. Ten thousand, and even five thousand as well as various gifts like a smart watch for example. But I have yet to receive anything from PCH. While I'm actively on a sight like pch.com I am suddenly locked out, and this goes on every day. I receive nasty messages concerning sex as well as repeated phone calls. Check my history I am very dedicated and don't deserve this type of treatment I any case. I have responded to this problem before but never nothing to let me know that you even care.well thanks anyway [protected]
The complaint has been investigated and resolved to the customer's satisfaction.
First of all, it's little wonder you are receiving obnoxious contacts since you have naively posted your full name, AGE (why?) - and complete address here on a public forum for anyone to see!
Also, "VIP Elite" doesn't mean a single thing except that you have access to some extra online games.
I am a 68-year-old retired woman and I strongly suggest you READ MORE CAREFULLY what you are receiving, determine WHO is sending it (I bet it isn't PCH,) and stop putting your personal information out to the world. Use some discernment, read the fine print on PCH websites, and use your common sense. Good Lord.
Prize wheel landed on 5.000 dollars but said I won 250 tokens
A game on pch.com is a wheel just like wheel of fortune and I have played it alot and it lands on toxens 99.9 % of the time but 2 times it landed on money. 1 time it landed on $20.00 but said I won tokens instead and the other time it landed on $ 5,000 dollars but it said I won 250 tokens instead and when I called customer service they were rude and tryed to cover it up with excusses to not pay me. I know all of the games on there are rigged and something needs done about it. The 2 times it landed on money was the 3rd week of feb 2022 and feb 27 2022.
Desired outcome: Well it landed on the money so why am i not being paid.
The complaint has been investigated and resolved to the customer's satisfaction.
Plus they don't always add your token winnings to your total, especially when you win the same amount as the last game you have played.
Service
I have been harrased and lied to and scammed by your so-call employees. I have been to I have won and I keep getting told I need to pay this and that and it keeps going on. I had one of your so-call employee hacked into my old email account and I had to get another one. I still keep getting email and constantly hearing from them. Alsao I had to get a new phone number because I kept get text from PCH that I won anf I nned to pay this and that. I have told the Chairperson about being harrased and he just tells me to ignore and I do, but it continues on.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello. Simple fix: UNSUBSCRIBE from all PCH emails. They have numerous email addresses and you will need to unsubscribe from all of them.
If they send you something in the mail, it's so easy to handle: Toss it in the trash.
Never got the $400.00 that I was awarded.
On 1.29.2022, I received an email from PCH saying that I had won $400.00.
At first I thought that it was a scam. I contacted PCH and they said that I did win.
However it would take 3 to 5 weeks to get my check, which did not sound right to me. I looked up on the website as to how long this takes and learned that PCH sends these checks out immediately. I have sent PCH a screenshot of the entire email. WHERE IS MY MONEY? This could not have been a scam for it was like all the other emails that PCH sends out. I spoke to one customer service representative and he said he did not see where I won, but then he said yes you did but it takes 5 weeks. I really need this money badly. Will someone kindly tell me what is going on.
Mary H. Davis complaint ID [protected]
Desired outcome: I would like to have my 400.00 but do not want to be penalized from further sweepstakes winnings.
The complaint has been investigated and resolved to the customer's satisfaction.
I have won money several times. In my experience, a $5 or $10 check arrives about a week after I won. The $100 that I won took about 6 weeks to receive. As I understand it, if you win $1,000 or more, you will need to sign affidavits and things before you are cleared to receive the money.
That's just the way it is, and I'm sure that's the way it needs to be for PCH, legally. I'm not going to kvetch and moan about getting free money when all I did for it was play some games.
2 cooking pots
I ordered 2 pots because I thought the hole on top of lids seem pretty cool. The actual pots have rusted on me and I cannot contact anyone to return. The pots are not even (6) six months old.
Desired outcome: refund or replaced
pch games comes up with a blank white screen
When I try to start one of the pch games I get a blank white screen. This also happens when I try to play a set of 5 scratchoff cards.
Games lotto, instant win, scratch off, vip games, pch search, pch frontpage!
I was blocked from responding to PCH Search websites and From PCH Frontpage, websites, even though their Departments sent these different amounts of prizes to search! I called the PCH office and ask the person that answer the phone why were these website blocked? I was told there weren't any reason for me to be blocked because I am not on any restrictions! As of this day I am still being blocked for no apparent reason! The last 4 days I am Blocked from playing games, Instant Win, Scratch Off, Vip games! Also Vips get 100, 000 tokens for being A Vip! I have not received these tokens many times, same thing with surveys I have taken surveys but did not receive the tokens promised! I am tied of this bad behavior and treatment! I HAVE BEEN A Customer of PCH FROM May 2002 20 years, but I WILL Not deal with this ugly, childish, unprofessional behavior another week! I have spent thousands of dollars in 20 years and never won a thing! I will not continue to spend money with a company that allows this behavior toward their customers! These games are suppose to be fun but you get stressed out from just trying to play them! I DO NOT ACCEPT THIS Bad Behavior! IT needs to be stopped! immediately! J. Richards
The complaint has been investigated and resolved to the customer's satisfaction.
Flip 'n Win - ANOTHER SCAM!
Surveys
Enticed to answer PCH surveys by promises of 100, 000 - 150, 000 tokens, it is clear that it's a scam. What I once thought was a rechnical glitch has become far too frequent. After spending 20-40 minutes answering hundreds of questions, surveys (once 85-97% completed) suddenly close. On at least two occasions surveys were 90%÷ completed before being closed because I didn't qualy!?! On three other occasion, surveys mysteriously closed once 85, 93, 97 percent of answers were provided. WHY DO THESE "Glitches" NOT HAPPEN WHEN SURVEYS ARE 10 OR 20% COMPLETED? They only seem to happen when the companies have received the info they wanted and then deny you the promised compensation )
Adding insult to injury, you can't really complain to PCH. If you attempt to notify PCH you are directed to link which requires you to enter a Customer ID BEFORE you can file your claim / complaint. Here's the catch: YOU MUST PURCHASE SOMETHING FROM PCH TO HAVE CUSTOMER ID. If you don't pay PCH you no right to complain.
Desired outcome: Credit 500,000 PCH tokens
Those surveys are from other companies, ("Samplicious," etc.) I've done some, but they are annoying. I have received the 50,000 tokens or whatever they promised after completing the survey - but to me the boredom and annoyance aren't worth it. I'd rather win my tokens playing games.
It's a choice. No one is forcing me to choose to do the surveys. :-)
A Truck Dolly I purchased for a Christmas Gift
I ordered Dolly for my brother for Christmas we barely got it in time, but Post Office wouldn't not deliver it, said they could not. So I had to go pick it up, when I got there the package was very badly damaged. But I brought it home hoping it was okay only the package that was damaged. I had by brother-in-law to look at it, it was broken. So I had to run to town to get something else for my brothers gift. I can't even send it back the package is greatly damaged. So what do I do, got bill for something that is broke.
Contact PCH customer service. They will respond and help you.
Also, there is no requirement whatsoever to buy things from PCH in order to play the games or win a prize. I would never buy anything from PCH except doodads. I've bought wind chimes, little LED battery-operated lanterns, etc. and I've been very pleased with those items.
Unordered merchandise
I received an email this morning from PCH with an invoice for items I did not order.
My customer ID is [protected] and the PCH order Number is [protected].
I will not pay this invoice and will not pay to return it if it arrives.
There have been many complaints of this nature and the overall reputation of PCH is quite low. Their merchandise is overpriced and of low quality.
Desired outcome: Cancel order
PCH survey
Took PCH Survey, answerd questions, completed survey only to find out at end survey said I am enelgible m burnt for tokens i didn't get. Survey wasn't dependent upon whether I answered their questions but rather I had partaken in completeing their survey. I am more than sure of many people who have visted Publishers Clearing House and clicked on the survey button feel cheated as well. Perhaps it not all the surveyors who do bussiness with PCH but a few and this needs to be looked into and corected immediately, I presume PCH is getting a monetary percentage from such who do business with them and need to take action against those who lie pretending to give the players tokens and than don't deliver.
Desired outcome: surveyors need to pay up on the promise of tokens for having parcipiated
Will see how seriously PCH takes up the matter to resolve it.
Advertisements
I've never seen this amount of online advertising ever. I've worked in advertising for decades. This is so annoying and persistent and now it is political! This is severely affecting my psychological condition. Your plan of giving people hope of winning some money is a sick joke. You should be ashamed.
Changing people's lives? Right, drawing people into your web of lies just to pommel them with numerous political ads and no hope of EVER winning even $10!
Desired outcome: No repeating adsorption!
So...Stay off the PCH site. Problem solved. Your chances of winning BIG money are much better if you buy lottery tickets, honestly. (PCH clearly posts info on the odds of winning.)
I have won $130 from PCH over the years, playing their online games. Yes, the ads are annoying, but if they were worsening a psychological condition for me, I'd certainly just stay away from the site.
People here act as if they're FORCED to go to the site, FORCED to play the games, FORCED to buy the merchandise. Not true! And if you get mailings from them and don't want them, here's an idea: throw them out! If you think PCH is preying on peoples' weaknesses, then...just gather the strength to walk away and find something else to do with life. Personally, I'm retired and I enjoy playing the games.
did not order
I got a product in the mail today that I didnot order. I do not want to pay postage to return it. cna tyou sent me a return postage label?
Prouct #541TD1 Ocer the door organizer.
Price 15.99
I have no use for this idem and there for know that I did not order it. I do not want to pay postage to return it.
Please sent label to 1670 Dixie Highway, Hamilton, Ohio 45011
rude and unethical behavior, customer service personel
I received an offer for a thirty dollar gift because I was a loyal for years. I ordered solar pathway lights and a id roller stamp. there value was app thirty dollars. when I received my products I was billed 43.07 I was told the free gift was two cheap writing pens they sent. when I called they said I was to pay the money for the products. I could get the pens att the dollar tree for 1.00. this is a scam and the products are not worth one half of what you are charging. I was treated badly by a customer agent named Snyder. this man should be fired
Desired outcome: want the 43.07 bill removed from my account# [protected]
Well I've never ordered anything from PCH and only play the games to keep me occupied during the Covid mess. I do find them a good mental challenge with the quizzes, word finder and timed mahjongg games. I also find it challenging to see how many tokens I can get and how fast I can get to the next diamond level. The ads are annoying and some seem tabloid or pornographicly misleading but that's how PCH makes the bulk of their money. I did get a $10 check from them, why I don't know. Big whoop! I know the score and token stats below a game are fake. On some games, a person would need to be playing for 24 hours and probably have a computer program for speed play to come up with some of the totals they show. Would I like to win, of course, but I look at it as a way to pass the time, and good brain exercise. Besides, unlike megamillions, powerball and any other lottery, it doesn't cost anything to play.
1.08 one dollar and eight cents
I got a check for 1.08 says it's a refund, I ordered the remote-control stick-up lights they were sure more than 1.08 now am I getting this order, or not is this one dollar and eight cents check real, I am checking to see if it is.
Retractable umbrella - the second one
Yesterday, 11/12/2021, I received a package at my office (the primary mailing address for PCH promoted products). It contained a reverse retractable umbrella that I'm not sure I ordered since I received one a few months earlier that I know I ordered. Anyway, the date on the invoice was 9/30/2021 with a request to pay and mail by 10/18/2021. I cannot determine if PCH mailed this product & invoice after the return deadline. However, it's not the first time this has happened, or if the USPS is so slow under Post Master Louis DeJoy that delivery was delayed for 6 weeks or more. In the past, I've also received "free mystery gifts" for which I was charged a shipping fee. There's nothing free about them and the merchandise appears to be surplus products that other customers didn't want. I've also received some merchandise that I'm quite sure I did not order. Because I haven't taken photos of my order forms, I am not 100% sure that I didn't order some of the items, but many aren't something I would typically be interested in. Be advised that I will be filing a complaint with the Federal Consumer Financial Protection Bureau (CFPB) asking them to look into what I believe are border-line fraudulent business practices by PCH, especially the unsolicited "free mystery gifts" for which shipping is charged. For this most recent delivery, I have taken photos of the package and label in which the umbrella was shipped as well as the envelope in which I mailed payment today.
Desired outcome: Cancel any unfilled orders you are holding from me, remove my name and mailing addresses (there are two) from your lists and, henceforth, leave me alone.
Contests
I have be playing pch contests as far back as 8 track tapes. And thus far I have spent a lot of money on products but have only won $40 total over all these years. I pretty much play every day and YES, it is a total waste of time and stamps and internet mega bites. Oh yes I have lots of tokens but they don't win either when I redeem them. I wonder how much money the so called pch team make.
Desired outcome: Win some big money
Today is Saturday, November 13, 2021. Yesterday, I received a package with the invoice dated September 30, 2021 with a return deadline of October 18, 2021. This is not the first instance in which I've received merchandise with the invoice return date being expired. I can only assume that PCH is delinquent in sending out packages or that the USPS under Postmaster General Louis DeJoy's efforts to slow down the mail and do away with more than 200 years of postal service is working. I'll file a complaint with PCH, but I'll also file a complaint with the Consumer Financial Protection Bureau (CFPB) that was neutered under the Trump Administration and now is "back in business" under the Biden Administration.
Over the last 6 months, I've ordered a lot of merchandise through PCH. Most has been satisfactory although somewhat or a lot overpriced. What I do object to is them sending me free "mystery" gifts and a few products that I didn't order none of which I wanted and for which they charge $6.00+ in shipping.
who can we believe??
i did not order anything so do not charge me! [protected]@hotmail.com I looked at different items but i did not order anything at all. do not charge me as I will cancel any payments you try to get~~
Desired outcome: do not charge me for anything as i did not order anything!!!
Publishers Clearing House / PCH.com Reviews 0
If you represent Publishers Clearing House / PCH.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Publishers Clearing House / PCH.com
Here is a guide on how to file a complaint against Publishers Clearing House / PCH.com on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the website.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Publishers Clearing House / PCH.com in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with the company.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue.
- Describe steps taken to resolve the issue and the company's response.
- Share the personal impact of the issue.
5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps to effectively file a complaint against Publishers Clearing House / PCH.com on ComplaintsBoard.com.
Overview of Publishers Clearing House / PCH.com complaint handling
-
Publishers Clearing House / PCH.com Contacts
-
Publishers Clearing House / PCH.com phone numbers+1 (800) 459-4724+1 (800) 459-4724Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 459-4724 phone numberGeneral Questions+1 (800) 392-4190+1 (800) 392-4190Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 392-4190 phone numberSweepstakes Scams+1 (800) 476-4724+1 (800) 476-4724Click up if you have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have successfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number Click down if you have unsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone number 0 0 users reported that they have UNsuccessfully reached Publishers Clearing House / PCH.com by calling +1 (800) 476-4724 phone numberWebsite/Tech Issues
-
Publishers Clearing House / PCH.com emailscirving@pch.com100%Confidence score: 100%Supportabuse@pch.com100%Confidence score: 100%Support
-
Publishers Clearing House / PCH.com address101 Winners Circle, Port Washington, New York, 11050, United States
-
Publishers Clearing House / PCH.com social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
Most discussed Publishers Clearing House / PCH.com complaints
received a package I never ordered!Recent comments about Publishers Clearing House / PCH.com company
Cashier's checkOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.