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Public Storage Customer Care Service

Public Storage

701 Western Avenue
P.O. Box 25050

United States - 91201

Customer Support Phone Numbers

Work days:
Mon5:00 AM - 9:00 PM
Tue5:00 AM - 9:00 PM
Wed5:00 AM - 9:00 PM
Thu5:00 AM - 9:00 PM
Fri5:00 AM - 9:00 PM

Public Storage Complaints & Reviews

Public, Storage inc / storage locker

Rocky on Dec 27, 2016
Public storage pirates, lies, broken promises, locks your unit, confiscates your material! Headquarters glendale, az, u. S. A. Public storage promises $1 for the first month's rent. My first month's "rent" totaled 57.25!! They never did a one dollar rent for me. Public storage ha...

Public Storage / hot unit and late fee

Sixcia Devine on Dec 11, 2016
From: Sixcia Devine #25439 In October I was set up for automatic withdrawal payments but when my card needed to be updated the withdrawal service was not updated. I am currently being charged $47.00 for a late fee. I am asking that this fee be waived. I have never been late and always pay...

Public Storage / no notice of auction

Nicole Hampton on Nov 14, 2016
I wasn't told until last Friday that my unit is going to auction tomorrow. When I spoke with property manager 2 weeks ago she never mentioned it! I'm in recovery from alcohol and I'm currently volunteering as an Addiction Recovery Coach in Bridgeport, CT. I moved my stuff into a unit at...

Public Storage / liars

Mike on Nov 1, 2016
Do not use Public Storage, these people are real thieves and liars! First of all they lied to me about the size of the unit, it was way smaller than it was described. So I ended up renting another unit and paying extra! Then they increased the bill without any warning. I went to their...

Public Storage / storage unit

Weaver Ron on Sep 15, 2016
I was told they no longer would be able to let me have access to 24 hr to store my trailer, the manager told me I needed to find a different place and told me she didn't know how long I had to get out by and wanted to let me know because the cops may come when I came to get my trailer I...

Public Storage / bait and switch pricing

BrianCarll on Sep 14, 2016
We were baited and switched. We signed up online for $158 / month. I asked at the store in person if this was an introductory rate and we were told that sometimes the rates might go up "like after a year or something, but usually only by like $5 dollars." Obviously I wasn't comfortable...

Public Storage / public storage

Lance Norf on Sep 6, 2016
On July 31st 2016, $684 dollars taken out of Wells Fargo bank account. Payment submitted was for $176 dollars. I have contacted public storage over 10 times. Not once has anyone contacted me. In will be contacting better business bureau immediately. Lien and extra fees and b no communication whatsoever. Unprofessional business fraud practices.

Public Storage / public storage rent increase vs. new rental offerings

StorageRipOff on Aug 6, 2016
I moved to Johns Creek, GA in February, 2015 and had to downsize from 5-bedroom home to 2-bedroom apartment. Rented a 10x30 Storage Unit for $244. After only 4-months later the rent was increased to $286 (17% increase). 2nd Lease Renewal increase rent to $335 (another 17%). Property Manager...

Public Storage / unfair business practices, theft of services, and bad customer service

Ms Hurt on Jul 17, 2016
Public Storage ruined me and my kids life. I went thru a verybad domestic situation and was forced to put allmy belongings in storage in 7/15 and go into a safe haven with and my children. In 4/2016 I moved into a house and had planned on retrieving our things from storage. Two days after...

Public Storage / illegal fees and "auction" practices

Ash Pezzola on Jun 1, 2016
"This company preys on it's consumers. Their rates jump after the 2nd month, which shuts out most renters and it is when their items go for "auction". There is no real auction. Even when you win, they give it to their "auctioneers". The manager's behavior was so abusive, it resulted in a...

Public Storage / unauthorized ach withdrawal from a non-client

AngryGrrl on May 26, 2016
First I want to explain that I do not rent from Public Storage, I have never rented from Public Storage, and I do not have any rental agreement with Public Storage. I AM NOT THEIR CUSTOMER! Somehow Public Storage made an unauthorized ACH withdrawal for $216 from my checking account in May...

Public Storage / stealing

Meto45 on May 6, 2016
This is in refrence to on whats going on at the Pasadena Public Storage . Yesterday it was a guy in a AT&T truck with uniform saying he's from Corp. in Glendale . I think not . He had bolt cutters, and hanging with manager cutting peoples locks off and taking peoples things from there units . And...

Public Storage / payment due changed after notice to vacate given

Dave Reiman on Mar 7, 2016
Chronology of issue: 1. On or around Feb 24th, 4pm…I went to the Public Storage office 15510 NE 90th St Redmond, and advised the young man behind the counter that I intended to move out on March 3rd. I asked what the procedure is and how the rent for March would be calculated or pro-rated. He...

Public Storage / employee

EvelynQ on Jan 15, 2016
My husband and I are old customers of Public Storage, I had a unit for almost 7 years, 3 years ago, with no problems. I needed to rent out again another storage space, unfortunately my landlord sold the home we were living in and left us in a bad situation, so we are going to put the same...

Public Storage / bill increase

Jazzy27 on Dec 12, 2015
On my December statement I got an $30 dollars increase add it to my bill without any knowledge. When I called the Pubic storage customer support I was told that as a company they have the right to increase the bill as often as they would like. I was also told to be prepare for another...

Public Storage / racial profile

Reviewer40198 on Dec 2, 2015
In the Pasadena, Ca. area the Manager name is Tony, he goes into people units without asking and barking out threats . The staff at that location is very rude, that is the East Colorado blvd ., Pasadena, Ca. 91107 . By Tony have a anti-American attitude . He talking, his country this, hi...

Public Storage / infestation of mice/rat/damaged items

Reviewer85017 on Nov 12, 2015
Arranged to remove my items the first wk of Nov, 2015. Received a bill for $155.00 my contract amount was $130. I sent an email to try to find out about any increase and that its the law to give a 30 day notice. No reply. Up until I arrived at the gate to get my things and pay any amount...

Public Storage / rent for unit constantly being raised over 1.5 years

Laraine Doyle on Nov 9, 2015
I've rented from Public Storage for approximately 8 years. I transferred my unit to a smaller space, different location and less cost in 2014. I now rent at 7909 Sudley Road Manassas, VA. I called my location on 11/09/15 and complained about the escalting rent. The staff referred me to...

Public Storage / file complaints on this company with your state's ag and the us attorney's office in your state

Reviewer32294 on Oct 29, 2015
They have been committing fraudulent and unsavory business practices for years. I have just discovered that the alleged "certified mail tracking numbers" they say that are issued with the auction notices they allegedly mail are BOGUS. I recently wrote to the USPS to confirm a couple of...

Public Storage / untrue representations

Reviewer28503 on Sep 9, 2015
Act 20490985 1) 3 months ago I changed my credit card at PS. Received a collection call from Ben at Property 08409. I knew that it was impossible. Traveled a long distance to Ben- again presented my (new) credit card to be used. I was assured that the problem was solved. Early this month...

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