PSI Services review: customer service of test administrator

Latoya was extremely disrespectful to test takers and staff
She was talking loud throughout the entire exam to the point where she could be heard talking to other staff through a closed door and with the ear plugs in my ears
She told me I had to return my cell phone to my car when the instructions on the list clearly say I may place it in the locker bag
She berated me for throwing my ear plugs away in the trash can to the left of the door instead of the right
I would NEVER use this facility again and have already told coworkers to not use this facility just because of Latoya