The complaint has been investigated and
resolved to the customer's satisfaction
PSEGrude unethical customer service

They shutoff power in below freezing temperature (due to some confusion in the online payment) - a payment of $500 was made (even though the due was just little over $300. A higher amount was paid because of the emergency situation as the only way to make a payment (quickly) was through "automated" phone service - that is so idiotic that it can pullup your account information and "take" your money but cannot tell you "how much" you need to pay (amount due). So therefore we just paid $500 to make sure the pseg is paid. We made several phone calls. They did not care that there was a bedridden women and an infant in the house. We asked for manager but the rep literally told us that: "I will not get you to the manager and you will have to deal with me". We called again and begged but the response was similar. We left the house in the evening to find some warm shelter and food. When we got back around 9pm still no power. We called again and they told us that someone came to turn on the power (at 8:44pm) but no one was home. We were even more frustrated by that because they never told us that someone will be coming over and we need to be in the house. When we argued they said that "you should have asked that question". I mean how in the world would we just assume to ask that? They did not require us to be home when they shut off the power, they just did it. So we assumed that thats how it'll be turned on. They should have told us that. The customer service was extremely rude each time and they told us that we cannot give you a time, they can come anytime between 8am and 5pm. So we are still freezing, even after paying over $500 (dont forget the convenience fee for paying on ph) and we cant even sleep because if they come (ring a bell which wont work) we want to make sure to catch em. This is simply a horrible experience with a horrible company and a horrible service.

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