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ProFlowers review: unauthorized charges 219

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Author of the review
11:58 am EST
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I just noticed this charge from Easy Saver and called their number on my credit card statement. I complained and asked how many times did the billing appear. MAKE SURE YOU ASK THAT QUESTION before you ASK FOR A REFUND. I had no problem getting the credit back to my card. I was on the call for about 3 minutes and "WON" BACK 4 x $14.95. They said it would take one or two billing cycles for the credit to appear. WHAT BOTHERS ME is the idea that loads of people DON'T KNOW they are paying for this and unless they happen to catch it like I did on their CC bill, this company is raking in the money! What a scam. I wonder what the ratio is of people who pull the plug and those who pay under the rug?

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The complaint has been investigated and resolved to the customer’s satisfaction.

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219 comments
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Bernard
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Nov 26, 2008 9:10 pm EST

When I saw this website, I had already become a victim yesterday. I just can't believe such trap.

It really scared me and made me mad that I was only told in the email that I would be charged. I couldn't even find out in the fine print how much membership fee I will be charged.

The business without honesty can't be a good one.

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Jeannine
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Nov 24, 2008 5:49 pm EST

I had the exact same experience as everyone else. I ordered flowers from Pro Flowers for my mother in May for Mother's Day. I just now realized that I had been charged $14.95 monthly on my credit card since May. I contacted my credit card company and filed a dispute, closed the account, and will be issued a new credit card. I called Easy Saver and stated that I never signed up for this service. I was told that I had "joined" through Pro Flowers when I ordered in May. What a scam! I told the rep to cancel my "membership" and that my credit card company would be contacting them for a refund to my new credit card account.

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Ron
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Nov 21, 2008 2:01 pm EST

I experienced much the same thing. I ordered from Pro Flowers, didn't sign up for anything extra (I thought), didn't check my credit card statements closely enough, and subsequently found I'd been charged 14.95 six times and 1.95 once. The first person I spoke with when I called said she could credit my account the last two charges, but I'd need to speak to a manager about the rest. The manager agreed to remove all remaining charges. He said it might take up to two billing cycles, but all charges were removed within two weeks of my complaint.

It's absolutely a scam, otherwise I think they'd put up more of a fight when people ask to have the charges removed. My lesson learned is to check my credit card bill more closely each month.

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Autumn
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Nov 21, 2008 10:31 am EST

I just found out I was being scammed as well. I purchased flowers in September for a birthday gift and now in November I see two charges for 14.95 on my bank statement. I called and cancelled my "membership" that I never signed up for.
You see, when you make your purchase an automatically checked box appears at the bottom of the screen. This checked box is an agreement to the membership. If you click "next" then you are signed up for this membership. You need to cancel it with the email confirmation they send you. However, my email was sent to my spam folder so I did not get to cancel until now. They are refusing to refund my two payments of 14.95.
Why in the world would I pay 14.95 to save 15.00 on my next purchase!? In reality I save 5 cents!
This is one sad company who will not being receiving my business EVER AGAIN. I'm disgusted.

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Julie
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Nov 21, 2008 4:00 am EST

I had the same problem as well. It is such a pity that so many people have had this problem. Pro Flowers should be ashamed of themselves.

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Kevin Giest
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Nov 10, 2008 1:32 pm EST

I ordered flower in August 2008. The charges appeared in Sept, Oct and Nov. Each month was a 14.95 charge. I was not happy with cust service either. When I told the rep(BETH) what happened, she said she would stop the charges effective today. I said I did not want the program and did not want to buy this service for 14.95 a month. She said she would credit the Nov payment. I said is that all you can do. She said she could also credit the Oct payment. Again, I asked is that all you can do? She said yes, I can only credit the 2 most recent charges. I said can I speak to a manager. She put me on hold and when she came back she said she would also credit the Sept charge and that it would take 1 to 2 billing cycles to show.

This is sad. If the rep had appoligized and removed all the charges, I would have been happier than just trying to do as little as possible to get me off the phone. I was happy with ProFlowers service and quality of flowers before this. I was always told by the recipient that they were nice flowers. But, I won't buy from someone I don't trust anymore.

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KatieAZ
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Nov 07, 2008 6:33 pm EST

I just noticed this $14.95 charge on my Amex bill. My husband pays our AMEX bill and he never questioned the charge as he thought it was some promotion I had authorized. We've been paying this for over a year! I immediatly called "Easy Saver" and they offered to cancel and refund the last two months. After I got off of the phone I did a search and found this site. Thanks for sharing your experience. It gave me the courage to call back and insist on a full refund. They transferred me to a specialist who agreed to refund the full 13 months I've been charged for this. I have NO recollection of agreeing to this programs. It is a total scam and I will NEVER order flowers from proflowers again. Thanks everyone! :)

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Frank
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Nov 03, 2008 9:11 pm EST

This Easy Saver appears to be quite a scam. Contact us if you have been damaged and have not received your refund. contactus@johnsonbottini.com

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Tiffany
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Nov 02, 2008 10:32 am EST

I wish I would have found this a long time ago. I am a person who just looks over my bank statement and doesnt really look into it. I ordered flowers for my mom like 4 months ago and I guess I have been getting this charge ever since. It is Sunday now and I am going to call them first thing tomorrow. I had trouble with Pro Flowers but they were really good with helping me and finding a way to work everything out, but because of this I will not use Pro Flowers again and I will tell everyone I know not to use it. I hope I get my money back.

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Ashlyn
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Oct 31, 2008 4:19 pm EDT

Why isn't something done to stop this fraud from continuing. Proflowers is getting people to sign up for this scam by making it appear that you are going to get a discount from their company. It's nothing but a rip off which charges your account without your approval. I will never order from them again. They thrown off the internet

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MCA sr
Stantonsburg, North Carolina, US
Oct 16, 2008 5:55 pm EDT

Funny how this worked out for me. My daughter had borrowed money from me and had called to see if her check had come through yet to pay me back. Yes, I'm truly blessed to have a child that actually pays loans back! haha If she had not asked me to check, who knows how long this would have gone on! I checked through months of back e-statements to see how far back this went. It started in June with $1.95 and $14.95 each month after for a total of $61.75.

I rarely see my account, that's why I have an accountant. My accountant thought I knew about the withdrawals and what it was about, so she never mentioned it to me. So I did a Google search on the 800 number and low and behold, here everyone is with the exact same complaint that I have. Only I will be doing business with Proflowers again. Allow me to explain. First let me say I am a semi retired permanently disabled person who has NO affiliation with any of these companies. I've done business with Proflowers.com for many years and have always been satisfied with their service and customer service if they were necessary. Proflowers has always gone above and beyond in my opinion and that's exactly why I keep going back to them.

I called the 800 number and the person I spoke with stated I signed up for an easy saver program. I replied No, I didn't because I don't use easy saver programs, EVER! She said I had received some email confirming the order, which I did receive an email for the flowers I sent. I looked at the total and where it was going, since it was correct, I ignored the rest of the email because I knew I had ordered the flowers. Supposedly, somewhere along the way of ordering the flowers I clicked on something to sign up, which I know I did not unless it was worded in a way that made me think I was ordering my flowers. She tried to make me sound like it was my own fault, which upset me a bit more. I tried to remain calm because I figured it wasn't her fault for what happened. Next she offered me the last two charges as my total refund and she would transfer me to some customer relations department to complete the cancellation. I told her 2 charges being refunded was not enough. She started to say something, I don't remember what at this point because now I was angry not only that someone was stealing from me, but that this woman was going to tell me it was my fault and I wasn't getting back more than 2 charges. I snapped back that it will be all charges or I guarantee you I will take this up as far as I have to to get every dime back! She put me on hold.

When she came back on the phone, she said she had spoken to some supervisor or customer relations person and received authorization to refund all 5 charges and apologized for any misunderstanding. She explained that it would take 1 to 2 billing cycles for me to see that and that no further charges would be charged against me. I thanked her and she asked if she could do anything else for me, so I asked her for an email as proof of this call. She said she will and we ended the call. I have it marked in my calendar to make sure I verify that no other charges were taken and that the charge back to my card does actually take place.

Now my next question was to Proflowers, are you one in the same company, some subsidiary or just a company they worked out a deal with each other? They have been a true pleasure to do business with up until now, have they changed? Was this a slip up that was unintentional? Did they try something new that someone suggested only to have it backfire and slam them? Or did they do this intentionally hoping to scam people our of $14.95 a month for as long as they could before people noticed?

The gentleman I spoke with was careful in choosing his words. I don't blame him a bit! The gentleman at ProFlowers said they are a separate company that worked out advertising and a shipping deal. I suggested they not do business with them considering what had taken place and the number of complaints that can be found on many web sites. He assured me they were indeed a separate company that they had done business with in the past. With all the good years of business I've had with Proflowers, I'm going to give them the benefit of the doubt and believe they were taken just as much as we were. I will do business with them again because they have been so good to me for so many years. A company as conscientious as they are doesn't strike me as one to have perpetrated this sham, but rather became a part of it just as much as we did. So ProFlowers, you get another chance to prove you're still the best online source for flowers without putting me on the defensive and having to worry what the fine print I never saw is going to charge me for again. DUMP EASY SAVER! They are costing you customers!

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chris
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Oct 15, 2008 3:18 pm EDT

Ok, so these charges are kinda a froud. Proflowers is safe but the thing is when you get an email or at the end of your order, they say you have qualified for a coupon code or something like that dont apply for it! this is wehre you Sign up for Easy Saver BS!

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tony
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Oct 12, 2008 9:13 pm EDT

Same thing. My wife was just going over the last credit card statement and there was a $1.95 charge and then three weeks later (probably because we didn't call to complain) a charge for $14.95. This is one flower order that will leave a lasting impression on me. Thanks to everybody who posted how to get our money back!

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Jennifer
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Oct 08, 2008 2:37 pm EDT

I just discovered a $14.95 unknown charge on my account, so I called the 800 number to inquire. It turns out, I too was signed up for the easy saver because I had ordered from Pro Flowers. This is a really bad practice because they have lost me as a customer, as well as everyone that I am going to tell about this scam!

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Randy LaBreche
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Oct 06, 2008 7:54 pm EDT

I too have been getting these charges since I sent something through "Cherry Moon Farms" and then used pro flowers. It seems they are all linked. I called the 800 number and they said they would cancel today. What a scam, They've lost my business and with most of my family out of state that could have been a lot of business.

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Anonymous
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Sep 28, 2008 11:13 am EDT

I had this happen as well, but since it is the weekend I cannot get ahold of anyone at the stupid easy saver place. But I will call back on Monday and complain until they give me my money back.

DO NOT USE PROFLOWERS. They are theives! I filed a complaint with the BBB and I suggest that you all do it too.

What freaking BS that a company steals from you when you are sending flowers to a FUNERAL!

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Angry With Pro Flowers
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Sep 26, 2008 12:39 pm EDT

My dumb butt didn't notice these charges and supposedly they have gone all the way back a year and some change. After many calls they are supposedly refunding me but will wait and see if that happens. This ticks me off because my bank will only credit back 2 months and that's probably all I will get back.

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Yang
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Sep 22, 2008 12:01 am EDT

I had exactly same experience, will call them tomorrow! I'll never use proflowers again!

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Allison
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Sep 16, 2008 6:34 pm EDT

I had the same charges on my visa bill. I call the 800 number and they said they will take the charges off my credit card bill. I will never ever used pro flowers again. They are a bunch of thieves and cons. If I do not get the said credit I will contact the Attorney General.

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D Folk
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Sep 09, 2008 6:04 pm EDT

I have had two unauthorized charges on my bill two months after placing an order with ProFlowers. I was told that I agreed to this charge when I accepted an offer for email specials with ProFlowers. The CSR told me I would be getting a refund for the two charges...that remains to be seen. I will keep checking my bill for other charges by company and I have told anyone who will listen NOT to order ANYTHING with this company. To place an order in good faith and have my credit card charged is criminal...I will be contacting the online BBB!

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Jackie
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Sep 02, 2008 5:58 pm EDT

It happened to me, too.
Thanks to this site, otherwise I would not have noticed the charges from 3 months ago, a total of $60 + !
Is there anything can be done to punish these shameful behavior of Easy Saver and Pro Flowers?

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HUEY
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Sep 01, 2008 5:40 pm EDT

SaME SCAM -- !

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Daniel Holder
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Aug 25, 2008 6:38 am EDT

It seems in poor taste to have an ad for ProFlowers at the top of this page!

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Jeff Mabey
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Aug 20, 2008 9:27 pm EDT

Same thing happened to me. It's unbelieveable. I work in customer service and deal with people calling in to cancel things, but it's because they signed up on it and were fully aware. I'm highly disappointed in Proflowers for allowing this. I will be calling tomorrow to get rid of those charges and have it refunded. Why can't we all just be honest? Thanks for all your help on this.

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Steve
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Aug 19, 2008 11:52 pm EDT

I found the charges on my Ccard after ordering from ProFlowers

I have email this webpage as a warning to all in my contact list. and I have written a complaint letter to my local radio station.

This is what I found on EasySaver's website

http://www.easysaverrewards.com

---------------------------------------------------------------------------
Contact Us

Just give us a call toll-free at [protected] Monday-Friday, 9:00 a.m. - 9:00 p.m. ET. or, You may contact us by writing to:

Customer Service
EasySaver Rewards
4501 Forbes Blvd
Lanham, MD 20706
Please include your full contact information (full name, address and phone number) so that
we may assist you.

Or, e-mail us with your full contact information at CustomerService@encoremarketing.com

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Britnee and Adaylia
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Aug 10, 2008 9:59 pm EDT

My fiance' Adaylia ordered some what seemed like cheap but beautiful flowers to send to her recently decesed mother. She is buried in NY and so we don't get to go see the grave site very often. It was the two month ann. of her death so we wanted to send some flowers. We came upon ProFlowers. Sent them up there to family and never heard ne thing else. Well, today this morning, we where looking at our account and noticed a bill for 14.95 and I decided to investigate a little. I came upon this site and new exactly what had happend. I tried calling the easy saver and of course they are not their. so much for pretty flowers...I will never order from ProFlowers again!

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dan
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Aug 08, 2008 11:56 am EDT

just noticed this on my cc. They would only drop 2 months worht, i threatend them with small claims courtn and the cancelled all but $17.90 worth. which were from 2007.

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JoAnna
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Aug 03, 2008 11:50 am EDT

I've had great service from Proflowers but I am dealing with at least 7 months of charges from Easy Saver. I do recall clicking on the discount offer but canceled the membership once I realized there were charges involved with the discount. I've been frantically searching for the email I sent asking them to cancel the service without luck.

Does anyone have an email address from "Easy Saver"? If I can find the email I sent, I intend to ask for a full refund for all of the charges so I'd appreciate any assistance from the victims of this scam.

This scam is fairly clever, the company really has all of the angles, e.g. the tempting click to receive a discount; the non-descript company name used to bill your credit card; I thought it was for Equifax's credit watch service! The company message does not identify the company by name when you call, it just says the "Membership service department is closed..."

Thanks for your help,
JoAnna

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Pissed
West Springfield, US
Aug 02, 2008 6:54 pm EDT

They're charging me too! After I cancelled within a month like I was SO careful to do like I was suppose to! How can they get away with this?! UNBELIEVABLE!

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Sakiuzo
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Aug 02, 2008 4:04 pm EDT

Just found these charges on my card too! Pro Flowers was recommended by my local radio station, so I ordered flowers for my wife from them and have been getting charged 14.95 every month since! What a rip off! I contacted my credit card company and disputed the charges. Next I am contacting Pro Flowers and the radio statio who is recommending these scam artists! I will NEVER use Pro Flowers again and will make sure everyone I come in contact with knows how dishonest they are.

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Daniel Holder
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Jul 20, 2008 8:17 pm EDT

What a mess! It is a terrible shame that there are such insidious companies out there mascuerading as genuine services. My wife and I bought flowers from ProFlowers in April and were enrolled in the Easy Saver scam, it would seem, at that time.

ProFlowers itself seems to be poorly organized and in my opinion offers terrible customer service. In our experience, they managed to send flowers that we had ordered to England twice and charged us for the privilege, even though the order was placed once only. Upon discussing this with their customer service operator, we were informed that there was nothing that could be done as both sets of flowers had been sent by that point. My mother certainly enjoyed receiving flowers for no apparent reason, but as I was charged for the mixup I felt unable to share her sentiments!

With respect to the service that we have received from this company and the ensuing debacle of the Easy Savers nonsense, it seems fairly obvious that we will no longer be continuing our business relationship with ProFlowers.

Tomorrow I will begin the, undoubtedly, long and tedious process of contacting Easy Savers and requesting a refund for the charges. I will also be drafting a letter to ProFlowers expressing my displeasure at the situation and their service. And then, I will be contacting the advertising teams at the local radio stations on which I have heard ProFlowers commercials. After this, I will then contact the BBB (Better Business Bureau), and the FTC (Federal Trade Commission) in order to complain about ProFlowers' business practices.

Please make sure that you add to this page if you have experienced similar dissatisfaction as the weight of replies will be further evidence that this practice is being carried out in an underhand way.

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shell
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Jul 07, 2008 11:15 pm EDT

I will be calling that number tomorrow. Pro Flowers is the worst service I've ever had. Not have they only charged my card without authorizaton but their flowers suck and all the people that work there are useless. I ordered my mother flowers from there for Mother's Day, and what they sent her was garbage. It looked like a 1st grader had put it together. I had spent over $75 on the order and they sent her CARNATIONS. The ugliest and cheapest flower that there possibly is. I had also ordered balloons to go with it and they never came. So I called ProFlowers and they refunded me for the flowers and said that they would send out the flowers again and they would look just like the picture. Well guess what?... The flowers NEVER came. So I called again and told them and they promised that it would come. Well it's been a couple weeks and still no flowers. So they've charged my card now numerous times and repeatedly lied to me. Thanks ProFlowers for the ### service ever.

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angel ramos
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Jul 07, 2008 6:02 pm EDT

i agree with all of you i just got mine deducted on my debit..i called them and told them that i need that taken out now!so she probably knows that many had complain already so she didnt hesitate and told me she'll refund it back since its only been 3 days..dang i'm so pissed because this is the second time that businessess have taken advantage of me..we should all be aware not only them but also from other businesses out there many people are very good at talking and fine prints so we should all be carefull

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Katie
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Jun 19, 2008 8:50 am EDT

I just received this e-mail from ProFlowers:

Dear Katie,

Thank you for contacting us. We really appreciate your feedback in the EasySaver Rewards program and I am so sorry for your poor experience. Rest assured, we take your comments seriously, and we are on your side. Let me take a moment to just summarize the program enrollment.

After you make a purchase on our site, we offer a $15 coupon. If you click on that coupon you will land on a registration page to join our EasySaver program. In order to enroll and receive the coupon, you must enter your email address and zip code which is the acceptance of the terms and conditions of the program. Within the terms stated to the left of the "accept" button, is the enrollment process and states the charge of the program. Our goal is not to have you in the program if you did not wish to enroll and we apologize if this was confusing. If you have not already done so and would like to cancel this membership, feel free to call EasySaver Rewards directly at [protected] and simple instructions will be provided to you to cancel.

We totally understand your frustration and will attempt to clarify the enrollment process for future customers. To follow up, I am going to forward your valuable comments to our partner group that oversees the program. Our customer experience is of the utmost importance and we will do anything to improve your future shopping experiences.

Once again, we apologize for your poor experience and we are here to help in any other way necessary. If you have any questions or concerns, please do not hesitate to contact us. We are available for you 24 hours a day, 7 days a week.

Best Regards,

Mr. Kit Medina
Customer Care

Does anyone remember doing this? I honestly can't remember signing up for this.

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Katie
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Jun 19, 2008 6:32 am EDT

After reviewing my bank statement, I noticed 4 unauthorized charges from an "Easy Saver." After searching the web, I surmised that this was a scam involving a purchase I made from Proflowers.com. I found ENDLESS comments/blogs of consumers this same thing happened to. I am very careful in dealing with any sort of subscriptions, and I believe this subscription was completely unauthorized.
I had three charges of $14.95 on 4/21/08, 5/19/08, and 6/16/08 and one of $1.95 on 3/24/08.
I called Easy Saver [protected]) yesterday and they promised a refund, yet to be shown on my bank statement as of this morning.

I just e-mailed proflowers.com, The FTC, The Better Business Bureau, and the National Consumers League and I suggest you all do the same! This must stop!

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Robert Harris
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Jun 18, 2008 11:58 am EDT

Same story here. I purchased flowers in April and clicked on an offer for $15 off a future offer. If there were charges indicated, I didn't see them and I am usually pretty careful. I have a copy of the EasySaver email with the coupon and there is definitely no mention of charges there. I caught to 14.95 fees on my last credit card statement and one for 1.95 on a previous one. I disputed these charges, then called EasySaver and had them agree to a refund. There were no arguments there, but I suspect they think it is easier to refund money to those of us who complain and just hang on to all the cash they can. I sent ProFlowers an angry email, but I doubt there will be a response. I did feel there flowers were very food quality, but I will never use them again.

I have also heard this service advertised on several radio shows, usually with some discount available for mentioning the show when ordering. I can't recall which shows, but I would be in favor of contacting them and complaining about these practices from one of their advertisers.

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Keshiab
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Jun 17, 2008 11:30 pm EDT

Just got the same charges, I can't all now cause it says they're closed. Hopefully I'll get a credit back. All I wanted to do was by my mum some flowers, I didn't sign up for any sort or reoccurring payment. This makes me very disappointed especially since I've considered using them more often. Thank god for this site though, all I had to do was google the 800 number that showed up on my debit transaction instead of calling the bank. Thank you to everyone that spreads awareness about these sorts of scams.

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RevengeServedCold
no hollywood, US
Jun 17, 2008 10:11 am EDT

I had the same issue. they charged me 14.95

Take a look:

Transaction Date:
06/11/2008
Transaction Description:
ENCORE MKTG [protected] MD
EASY SAVER REWARDS
Charge:
$14.95
Merchant Address:
ENCORE MARKETING INTL
4501 FORBES BLVD

LANHAM MD [protected]
USA
Merchant Type:
CATALOG MERCHANDISE
Doing Business As:
EMI

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Karl Miner
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Jun 10, 2008 10:49 am EDT

I too saw the erroneous charge of $14.95 on my account and my bank advised me to call the 1-800 number before filing a formal dispute. After calling the 1-800 number and informing them of what the bank told advised me to do, they were very cordial and accomodating and promptly processed a creit to my card. After I asked them, they said that this transaction originated through ProFlowers.com after I accepted a future purchase discount offer from ProFlowers; I am not a big fan of this practice and do not plan on doing business with ProFlowers.com in the near future unless they change their ways. KAM

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Drawde5
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Jun 10, 2008 6:28 am EDT

I also was charged for nearly a year because I thought it was a legitimate charge, something other than what it was. I feel scammed, called and requested that it not only stop, but that I get a full refund. The cs rep's supervisor agreed, though I didn't personally speak with that person.

If this is not refunded, I feel strongly that I'll have to do something more to be satisfied.

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