rca.com / Technicolor
United States - 60598-0860
Along with the rest of you I am just as disappointed. Hearing that HD was coming I was proactive and over...
The power supply card in the Television is faulty which means there is no picture or sound. (this is according to the repair shop)
The TV is under warranty, but is an exchange only repair.
I called RCA, set up a file and waited and waited. Their answer is to put a charge for $686.40 on my credit card plus $160.00 for shipping.
Only at that time will they send out a new TV. When I return the broken television they will credit my account for the $686.40.
I fail to put any credence in that statement. I had to pay the repair shop $75.00 just to diagnose the problem. I might just as well buy a new television, definitely not an RCA and just forget the whole warranty. Warranties from the producer of the products are just not a viable option.
the picture keeps going in and out, and when the picture goes out the light on the power button flashes
Bought an RCA 42' HDTV (model L42WD22) from Wal-Mart for $998 on March 15, 2008. Has a one-year warranty. It was used lightly, typically less than one hour/day. Screen started going dark in October. Electronics started to burn/smell in early November. Called RCA. They recommended a local (RCA certified) shop. TV could not be repaired - needed new display and electronics. RCA Thomson said they would replace.
RCA sent a refurbished unit in January 2009. Refurbished unit (installed by their certified shop) would not work. Local shop technicians could not repair the refurbished unit even with two weeks of RCA Thomson technical support. (Imagine a quality control process so flawed that they don't even turn the refurbished unit on before sending it out to the consumer!)
After many (ten or more phone calls to RCA with a promise from them each time to call me back in 3-5 days but which they never did). Now RCA wants to send a 2nd refurbished unit. They will not send a new unit and will not refund my money. The 2nd refurbished unit will be warrantied for 90 days - even though I have been without their TV now for over two months. Asked to speak to some level of management. They refused. Said I could write corporate at P.O. Box 671988m Marietta, GA.
This RCA Model apparently has either a serious design or manufacturing flaw. Fully expect 2nd refurbished unit to either not work or to fail quickly. But RCA Thomson simply wants to get past March 15 2009 when original warranty expires. Appears to be no reasonable/fair solution for the consumer for a flawed/faulty product with a $1000 price tag!
03/01/08 I purchased an RCA DVD recorder at Walmart#0861 + a 2 year service plan.
St# 0861 OP# [protected] TE# 94 TR# 02393
Model DRC8335 S/N:PA091H265A0121
10/5/08 it failed, I call PCP (Product Care Plans) they said their coverage began after RCA's warranty expired. On 10/5 Barbara (with RCA [protected] ) talked me through some reboot steps and determined the unit was defective and told me to take it to Eatrada Service to be repaired. I took it to Estrada on 10/6 and they only service TVs. I called RCA back, they said they would mail a return request for it in 1 to 2 weeks. I said that was not acceptable, they emailed one by 7:35 pm that day. I shipped the unit USPS on 10/7/08, RCA received the unit 1:12pm on 10/09/08. 10/10/08 RCA(Judy) could not provide the status of my unit. Judy's supervisor said I would receive my unit or a replacement in 14 to 21 days after they received my unit on 10/09/08. 21 days later I called and ask for my unit and supervisor Joe said although RCA received the unit on 10/09/08 they did not acknowledge the unit until 10/16/08. 22 days from 10/16/08; the 7th of Nov. I called for the status again. Joe once again made poor excuses about RCA's incompetence and said it would be another week. I called back one week later 11/14/08 and Joe said RCA was unable to fulfill any of the promises they made about replacing my unit and was passing the buck to RCA's Consumer Relations (CR) dept. (who only does business 8 to 5 Mon-Fri) to provide a refund check. I called RCA's CR dept. and even though RCA has had my unit for over a month they would refund nothing until they acknowledged receipt of my proof of purchase. On 11/20/08 they acknowledged receipt of my proof of purchase and promised a refund check in six to eight weeks. 1/27 more than nine weeks later, Joey with RCA said their incompetency continues, that they have been experiencing excessive returns on this DVD recorder and not to expect anything until Feb. 27th, another month. It has been 110 days since RCA received my unit. They know NOTHING about customer service. I want a full refund of my purchase plus shipping($193.07) and reimbursement for all of my time that they have wasted.
The RCA TV they quit carring after putting them on sale hd52 inch TV the problem is with all these TV's is the convergence is going out then the set will come and then turn off. The cost to fix them is half what they cost these TV's should have been recalled also it's funny the warranty is out when this happens even if you buy the extended warranty something should be done with Walmart and RCA as it looks as though they lowered the price to get rid of them tell me of any other 52 inch tv for less than $1000. 00 this confirms that it sounds to be to good it really is!!!
I purchased a VCR/DVD (mdel DRC8355) combo less than a year ago and I have returned the model 3 times due to...
I purchased a RCA 32" Flat Panel TV from walmart on May 24, 2008. On Nov 8, 2008 I was watching the telvision...
I bought a RCA TV for my mother who is 86 and needed a replacement set since her old one past one. After...
Bought RCA DTV converter in May, from wal-mart. two weeks age the off-on button of tv and volume stopped working, 2 days later the whole unit drop dead.
because it passed 90 days, wal-mart refuse make exchange, so I contact RCA, ewo weeks passed I did not get answer. Soooo, I went back to RCA went through the same procedure, few minutes ago, guess what, it flashed " error", after I click submitt. I submitt three times and did not go through.
the tv I am still watching for past 21 yrs. even though the converter only cost me $10.00, I expect it works as long as my tv works.
anyone out there do your home work and take my experience into consideration.
I purchased a television model # 20F524T, in April 2008. In August 2008 the television began turn on and off, all on its own, every 9 seconds. I emailed the company, who told me to call the customer service line and provided the number for me. I called.
I found their phone menu options to be quite confusing. I picked the option for repairs and troubleshooting. This is the wrong choice. All I heard was a recorded message telling me how to find a copy of the manual on the internet and then it disconnected me. I sent the company another email and I was told, once again, to call the 800 number but to be very careful about the selection I made. I tried again and I, for obvious reasons, did not choose the troubleshooting and repair, this time I picked the "questions about" option and got a live person. They told me nothing could be done about my complaint until I faxed in my bill of sale. Once I faxed that in I would have to wait three days for a resolution specialist to call me. I faxed it in and four days later I got a phone call from their resolution specialist. I was told that my warrenty had expired, it's only good for 90 days, and that I would have to pay them $79 plus tax and they would send out a replacement tv. Are they kidding me! I have only had this tv for four months and they want me to spend more money on another one of their products. I asked this "specialist" to speak with her manager about this fee, since I don't think they should be asking consumers who've had one of their products for four months to spend more money. She told me it didn't matter who she or I spoke with, the company adhere's to their warranty only. If I want this tv replaced it will have to send it to them, pay them another $80 plus dollars. I'm not spending any more money on a company who stands behind their products for 90 days only, who expect comsumers to spend more money on their product and who obviously have no concern for customers.
January 14, 2008 I purchased a rca drc279 from walmart in lawrenceville, ga. to protect the walmart...
I purchased the RCA DVD recorder and VHS combo from Walmart in Fort Wright, Kentucky as a family gift in December of 2006. We didn't use it much because it was hard to configure correctly and get it to perform the function you wanted. Once my son started using the dvd recorder function, it only worked about a month.
The RCA brand used to stand for quality, but this device has many complaints on the Internet. The warranty is up and I didn't save the receipt or the box since we had it over a year. However, I can't throw it away without letting someone know how disappointing it is to purchase something like that and feel like you're just putting more trash in a landfill. I think much less of Walmart as a company and will, of course, never purchase anything with the RCA name again. A brand that my family was satisfied with as a child, my children will think of as junk. While the Toshiba, Hitachi and Sony products will be the ones they trust.
My RCA Pearl 1GB MP3 Player with FM Radio is acting up i just bought it 2 months ago.When iturn it on all it says on the screen is "PEARL" and it stays stuck that way . i tryed changing battiers and that does'nt work. Im puzzled. Help. thank you
I purchased an RCA model DRC8335 VCR/DVD unit at Wal-Mart on 12/21/2007 as a gift. It quit working in June of 2008 with both a cassette and a DVD stuck inside. We attempted the troubleshooting steps outlined in the user manual with no luck. This unit has a one year warranty, so the next step was to call the RCA/Thomson customer care number on 6/19/2008. I’m not sure what country I was talking to, but communication was a struggle. Everything needed to be repeated a number of times and often spelled-out before it was understood. After being put on hold several times, and overcoming the communication gap, I was given a service request number and instructed to mail the unit to El Paso Texas. A replacement unit would be shipped back within 7-10 days I was told. We shipped the unit out on 6/23/2008 and tracking confirmed arrival on 6/272008. Over three weeks later we still hadn’t seen or heard anything regarding our replacement, so I called RCA/Thomson customer care again. Of course we went through all of the communication and please-hold issues again, only this time I was told our case had been made inactive. No reason was known or given for this, they simply opened another case number and I was told a replacement unit would be shipped back within 7-10 days. Over two weeks later we still hadn’t seen or heard anything regarding our replacement, so I called RCA/Thomson customer care again on 8/7/2008. This time I was told they didn’t have any units in stock to ship and furthermore they had no idea when they would have a unit to ship. The customer care person told me to call back again in 10 days, maybe they would know something then. Incredible!
I have very little hope of ever seeing this unit again, and frankly, that would be just fine with me. I will never have another RCA/Thomson product in my home as long as I live. After this, that brand name just makes me cringe.
On the bright side, I have enjoyed many hours of re-telling the story of the rotten customer care provided by RCA/Thomson to friends and acquaintances. Priceless!
I purchased a RCA TV, Model 20F424T, on Feb, 2008 by July 2008 it just stopped working, the power won't come on. I called the toll free number @ RCA; I was told that they would replace the unit for an exchange fee of $74.00. This is half of the original purchase price of $149.96 plus tax. I did not get resolution via RCA/Thomson Inc. customer service center or email. They were of no help. I strongly advice everyone - don't ever, ever buy an RCA product. RCA is Terrible! They need to recall this product.
Rca/Thompson is ripping people off that bought the Model #DRC8335. We bought it and it didn't work and they sent another one (Which we paid shipping for) and it didn't work. Now they say their system is down and they can't send another one for a while. They can't even say when they will send one. And my warranty will go out soon. We are out the money because they won't give us our money back. I will not buy another thing from RCA or Thompson. Their customer service is terrible. The man I talked to was trying to find something I did wrong. Trying to put me on the defensive. I didn't go for that. I hope they were taping him.
I had purchased a LCD HDTV..after 4 or 5 months, it would no longer complete the channel search. First e-mail..no response. 2nd...said call customer service. Eventually get tv to someone to fix it. They requested rca contact them. When I told rca this, they asked for the phone # (which they had previously given me)...so at this point they might have called... I didn't have it available...then they then said that they could not call out...only accept calls...if that was true...whay ask for phone #??? Now I have to get the business repiring the tv to call them. I will Never purchase anything RCA again...and also will not purchase anything from a businnes that owns rca, or is owend by them. They have no conecept of the word SERVICE. THey should learn an important peice of info...a disatisfied custmer tells 10 times as many people of the experience than a satisified customer.
I purchased the RCA Audio System RS2058 from newegg.com on 6/24/007, It arrived July 1, 2007. The unit would only play a few seconds of a cd before it jumped to then next cd. In single play mode, it would only play a few seconds before ending. In "random" mode it would play on a few seconds before jumping to another track. I emailed RCA support about its mal-functioning on 7/5/2007. RCA returned the email and had me call an 800 number and also per page 29 of the manual explaining the warranty, I took it to a authorized repair center in Houston, TX, where it sat till Jan 2, 2008 unrepaired. RCA changed the warranty after the fact to mail in repairs only, so I paid to mail it to Venture Electronics, their case #US002404w. In February 2008 they sent me a single cd player as a replacement (value $60) for my 5 cd changer (value $178). This was unacceptable and on Feb 29, they sent me a UPS label to return the single player unit(1ZR188379072309533). Venturer called March 30 and asked me to call them. I returned their phone on March 31 and was sent to voice mail. I called twice weekly till April 3 when I attempted to contact AudioVox (who has taken over RCA/Thomson Electronics), and they referred me back to Venturer Electronics. I have been promised multiple times my unit will "ship the next Friday" but so far it has not.
I literally had this unit for 1 week and have now spent more than one year trying to get it repaired.
The new RCA Opal model 4204 friggin sucks! Where do I start? First, let's talk about the FM radio. On...