This is the card from ***. You can't get it canceled and they charge late fees. No way to talk to a supervisor.
This company is absolutely horrible to deal with. When you want to pay off your lease early they make it almost impossible to get out of it. None of their representatives have a clue what they are doing. Almost everything is outsourced to India. This company is a disgrace. No one can give you a straight answer. If you are late on your payment they will call you ten times per day but once you pay off the lease they make it really hard to get out. I hate this company with a passion. I have never had such a horrible experience..When you talk to their reps in India it is a complete joke. They do not understand anything you say. This company is a prime example of the downfall of corporate America-greedy companies that outsource everything and give the customer *** service and horrible support for their money just so they can pad their pockets and become wealthy. This company should be regulated and shut down.
I contemplated purchasing, ads seem too good to be true... perhaps he should focus on quality and customer service and lose the annoying skirt "cat" and I do mean annoying; she adds nothing to the commercials except blatant dumb blond "duh" stupidity, and am sure she rakes in a bundle... focus, focus on customer and quality... the commercials are totally gag city and are designed for a child mind set; kind of makes us seasoned folks feel like we are in grade school, probably because the skirt "cat" (who they really need to lose or revamp) was a former school teacher... glad I read these reviews.
Wells Fargo representative arrogantly insisted there was no problem when the bank's automated phone number repeatedly sent me to the wrong information. It was a strange situation that was made worse by Brian's tone of voice that there was no problem. I finally decided to get help at another time. It would be great if Wells Fargo would listen to complaints and then investigate to determine if there IS a bad employee on their phones. Especially in this economic climate, it could cost them a lot if they don't. Oh well, not my problem.
Advanta lied to get my business, then charged bogus charges and posted payments late to be able to revoke the 0% introductory rate. Their customer service is unbelievably rude and they have now posted the fraudulent information to experian on my credit report. I am an accountant that works for the county, own a golf course and have written and managed credit & collection processes. I am more than capable and have always paid my bills.
They repeatedly call me at the golf course, work and now on my cell phone. They lack morals and integrity. The bullies have no conscience!
Someone help all of us... option one now American home mortgage are taking our homes deliberately. They must be stopped... America has gone to *** in a hand basket with the overseas reps controlling us when they cant even communicate with us... their way or no way OK.
This company will cause the housing market to get worse no matter what plan is set forth. We need help and if anyone reading this that knows what to do please help us as many of us at at a loss. Maybe we should get a letter to the president i am starting with our governor.
I ordered furniture that was too large for the space intended. I called back immediately to return furniture, rooms to go said no. Mind you I had already paid 100 dollar delivery fee. The manager David Dunn said to me and I quote "It's not our problem that you ordered the wrong furniture... you signed for it so it's yours... I'll cut you a deal you pay half ($50) for the new delivery and the store will pay the other half. I agreed. The new purchase was delivered apprx. 1 week later. I signed for the new purchase and an invoice for the furniture being taken away. I get a letter from them charging me an additional 111.00 for a piece of furniture that was supposedly not returned. I called David Dunn and his interpersonal skills were absolutely horrid. He literally called me a thief and promised that this matter would be sent to collections. Never could an underpaid overworked delivery person actually steal something without thinking of the consequences. Not in America God forbid! I will not pay for something I do not posses nor will I ever consider shopping @ RTG again!
Two years ago I purchased a fridge with extended warranty from Home Depot. Sixteen days ago my fridge stopped working. It took a full 12 days for them to get the right info in their computer system, then they sent a GE repairman instead of Maytag, which is the brand I have. I'm insisting that I need my fridge fixed or replaced, while they insist that it's not their fault. They apparently have no intention whatsoever to rectify the situation. How much longer do I have to wait? I will NEVER purchase ANYTHING from them again! Looks like I spent $1500 on a paperweight!
I called to file a complaint. There response "you do not have an account we will not help". I own this house they destroyed it by drilling every were and to top it off they cut the existing cables for the house. Who is going to pay for damages? When asking Direct TV customer service "Who do I send the bill to they said I do not know" Who is the CEO or Board of supervisors? No one knows. I need help. We need to put a stop to these companies.
Everyone complain to the NFL Commissioner since they support Direct TV.
We have sent a notorized cease and decist letter to the company to stop calls to work, relatives, neighbors and friends. The calls still keep coming, what is left to do. We are tired of the harassing and horrible way they talk to an 83 year old person. I am tired of calls at work, I will soon lose my job. My friends and neighbors are tired of the way they are being talked to, nonbusiness people.
Don't these people have a conscience or are they trained to harass. There is one person that is really bad and horrible to talk to.
They approached my on the premise that they could lower my credit card transaction fees. I gave them copies of my previous statements and a week later offered a slightly lower rate. I accepted. A week later they showed up with the machine, already programed with my company's info, we installed it, and she handed me a lease to sign. I signed.
On my next month's bank statement, there was a charge for $167 as "lease payment" for the new machine. The previous machine's lease was less than $25 per month. I thought the new amount was for several months, but a telephone call to MBF revealed that this was going to be the monthly amount over the 4 year lease time.
I got a credit card authorization system based on my PC/internet connection and returned their machine. Now they're calling with threats to sue me and/or ruin my credit report. They want $5000 for a piece of equipment that cost $250 after already having paid more that $1000 already!
Up until my recent move, I have had directv for 7 years. I had two cable boxes in my home, one that I got originally when I signed up for Directv and another one I purchased several years later (Tivo Box). My original box was faulty and last year I called to ask for a replacement box and I asked if I could replace it with a Tivo box. They said no problem and I received it several weeks later and someone came and installed it. Many months later due to unforeseen circumstances, I had to move and since Comcast's bundle deal was a better deal, I switched. A few weeks after I canceled my services I was charged over 200$ which without my permission was taken out of my bank account, which consequently made me bounce a few checks. I called directv in outrage and their response was that I had signed an agreement when I received my new box for another two years of service and that they were allowed to take out that money out of my account. For the whole 7 years that I have had Directv no one ever mentioned that what I was signing was a contract and since when can companies take money out of your account without your permission. They are thieves and I will never again recommend them to anyone!
I read the complaint about the person that tried ACAi Berry free Trail for $3.99. I did the same thing, but I also read their terms. I called after 7 days, (you should have 10 days to cancel this membership). Finally after 37 minutes of music, a customer service rep answered, when I told him that I wanted to cancel further shipments and billings, he was extremely rude and started to argue that this product was already ready for shipments. He finally told me, "Okay I canceled your membership" and hung up. So I called again the next day and gave up after being on hold for 39 minutes. The next day I gave up after being on hold for 34 minutes. Finally, I stayed on the phone until I finally got someone. This person did not see my cancellation and again started to argue with me. Finally, he agreed to cancel my membership. Sever days later, I learned that only the shipment was canceled and my credit card was charged $89.31. Now I have to deal with this charge. But since they do not answer their phones, my credit card people are handling this. So I believe they do not answer their phones promptly so that people can not cancel their orders. What a rip off!
I purchased a dining room set in Aug.08. The china cabinet has been delivered damaged 3 times. The delivery men scratched my wood floors, knocked into walls and other furniture in my home. The last delivery was so bad and the men were so rude that I had to ask them to leave my home. I was then called by Customer service and told that I had to store the damaged furniture in my home until they could replace it. My next delivery is this week, I am not very optimistic.
I will not shop at Rooms 2 Go again.
We bought a Intel-Celeron laptop from ShopNBC in Oct 2017 to use when on vacation and after maybe 30 hours of use it died. We took it to a repairman and learned that the computer have insufficient cooling and it burned out the processor. ShopNBC of course feels they should not be held responsible and they informed us they don't even use that manufacturer anymore and are aware that there were problems. Also there was absolutely no customer support from the manufacturer you couldn't ever reach anyone. We are out $1200 and I used to recommend ShopNBC to friends but never will again... I might as well have just mailed them a $1200 check for no reason... Shame on you SHopNBC for taking selling junk and somehow I believe you probably knew it was junk. Beware if you purchase anything from ShopNBC once they have your money they could care less... They have lost a long time customer in me and I will be sure to warn others about the below garbage merchandise they peddle on their TV and online sells program.
I have on numerous occasions requested to not be contacted via: mail, phone, e-mail, or in anyway what so ever. Today I recieved a calendar that I now must take to the post office and waste my time, fuel ($4.06/gal), and energy. I am going to send this thing back with yet another nasty letter!
In July I ordered this laptop. Shipping on it was delayed numeorus times by Dell. After it arrived and I set it up was initialy happy, but last week it crashed 3 times. I called Dell to request a return and was told I was 1 day beyond the 21-day return period. I asked to speak with a manager and was put on hold for over one hour. I decided to hang up and call again, but when I called back I found the call center closed.
I then sent an email to custoemr srvice, but still have not heard from them.
After that I checked the DHL tracking information and found that it actually shipped from DHL 2 days after Dell delivered it to DHL. Thus, rather than 22 days from the shiiping date, it was actually 20 days -- inside Dell's 21-day return period.
Today I called and asked again to speak w/ a manager. I was put on hold for over 45 minutes when the system disconnected me. I then called back and when they told me a manager was not available I refused to get off the phone until they put a manager on, so they finally relented. About 3 minutes into the conversation with the manager the system disconnected me.
I believe ASURION Insurance Company and Verizon Wireless are intentionally miss leading its customers. Today I had my phone (Motorola Q) examined by a Verizon Wireless technician. I was informed by the tech that the phone is malfunctioning beyond repair however I was insured through ASURION for phone malfunctions. He handed me an Asurion pamphlet for subscribers of Verizon Wireless phones with 'Terms and Conditions'. On the front of the pamphlet it clearly states "Asurion Wireless Phone Protection" LOSS, THEFT, DAMAGE, MALFUNCTION. My claim was denied because my phone is malfunctioning. It doesn't make sense. Ive paid $5 every month for insurance for four years (Thats $240) for nothing. Im sure Im not the only customer that has been taken advantage of, please speak up so we can stop this from happening again.
I ordered SuddenLink internet and phone service and made it VERY clear that I was about to have a baby and that whatever the service date was going to be, it needed to be reliable so it didn't leave me without a phone when I needed it most. I was ASSURED several times that the internet and phone would be installed on the same day. The installer arrived and made it perfectly clear it had little idea what he was doing being on the job for four days. He knew I expected phone service installed that day by the conversations we had as he installed the cable and decided NOT to tell me until he asked me to sign verifying installation that the phone would be ten days later. I called customer service and explained the situation and they let me know it's a problem they're having with their agents making promises, especially ones dealing with phone service, that can not possibly be completed. I was told I would receive a phone call and a rush on phone service due to my medical situation. Of course only one phone call came from a Jason, telling me that he didn't have any answers but he was SURE someone would call me back and fix the situation. No one called for days and the former cell plan I had expired leaving me with NO phone at all while waiting for SuddenLink. I still have no answers, no phone, but do have a newborn baby in a house with no access to 911. I would NEVER ever recommend. I will be getting phone service via another provider. Funny how that promise to refund my money if not completely satisfied was forgotten too. I am out the installation money, the first month of internet and phone. Someone made their commission and that's all SuddenLink seemed to care about.
The complaint begins in 2003. As a service member deploying to Iraq, I cancelled my cell phone service. A trusted friend was watching my bills while I wa gone, and reported paying the final statement. I heard nothing further until a phone call in 2006 from a collection company that would not explain where the bill cam from, but would settle at 60% of the original fee if I just gave them a credit card number (scam?). I asked for the bill to be sent via mail. The cllector stated I had an unpaid bill with SPRINT from 2004! I called Sprint, who assured me this was false, since they had no record of the bill or account. 16 months later me credit score dips due to this collection company posting the "debt" with all three credit agencies. I become furious and spek with legal assistance in the Army. They ask me to get a statement from Sprint showing I have a zero balance before we can proceed. After calling Spring the second time (October 2007), I speak with a different employee who tells me that I had a debt, but tha it was a substatially lower amount, and that it hasn't been farmed out to collection company. She tells me I can settle it today. In deisbelief that this happened to begin with, I pay on an account that I closed in 2003. I am assured the invoice will arrive in 10 days, and then I can get the collection company off my back. The statement never arrives. I call Sprint back, they tell me it was sent to the wron address by mistake, and they will fix it. Another month goes by, I repeat the same process. A month later, I call back, only to be told that they have no record of that transaction. I tell the customer service representative that I am not getting off the phone until they fax me a receipt or statement from the payment I made nearly three months prior. The lady told me they don't have a fax machine... Then she said she wasn;t authorized to use it... When I asked to talk to someone who could use it, I was hung up on. Now it's Sep 2008, and despite at least a dozen other attempts, Sprint has not refunded my $300, nor provided a receipt, nor a statement, which makes the debt collectors claim sound awfully legitamite, which means it is still on my credt report.
Sprint has the worst customer service of any company I have ever heard of, and I tell everyone I meet this story to stop them from working with this company.
Don't do business with these guys. I have been waiting 15 weeks to get my furniture. They DO NOT answer their phones; they DO NOT return calls. The Better Business Bureau listed them as an F. I only wish I had checked first.
I followed an online link for a "free credit report" on 9/6/08. I was advised that a credit card number was required, but would not be charged. Apparently deep in the verbiage, I was joining a service and would be charged a 14.95 fee every 30 days. I do not feel the website made an effort to make this fee known to the consumer seeking the advertized "Free Credit Report".
I originally made a deposit for a purchase of over $8, 700 worth of beds, dressers, and a flat screen televison from RC Willey, and was told by the salesman to come into the store 4 - 5 days before I wanted delivery to pay the balance. I came in 7 days prior to the time I needed delivery of the beds and television and was then told that it would not be able to be delivered until two weeks after my requested delivery date because it was being delivered to Lake Tahoe, which my salesman knew at the time of the purchase. The day before the scheduled delivery I called the delivery number to verify the delivery. They had the beds scheduled, but the television was scheduled to be delivered to the wrong address! After speaking with several people they assurred me the delivery was corrected and that I would receive the beds and the television the following day. The next day the beds arrived, but there was no television. The man delivering the beds called the store and they in turn called me to say that the televison would be delivered the following week, and asked if I would now also like the dressers I had on hold be delivered at that same time with the television. I confirmed that I would like everything delivered on that date. Tonight I called to confirm that the dressers and television were being delivered tomorrow and was told that the dressers were never scheduled for delivery and that in fact I would not be able to receive them for another 10 days! This delivery service has been outrageous, with no one accepting any responsiblility for the three delivery errors. I WILL NEVER SHOP AGAIN AT RC WILLEY!
I am at fault for going with Sallie Mae and getting stuck with the exhorbitant high interest rate, I admit it. I heard a common name and thought it must be trustworthy, I couldn't have been more wrong. When I signed up for the automatic debit of my monthly payment it was taken out twice, then it was taken out a month before it was supposed to be, every month it was another issue. I tried to have this resolved over the telephone; however I was only able to speak to individuals in India who were not able to understand me nor was I able to understand them. I can't change my payment options and try to get more paid off because again, I only get the people in India who just tell me they can't help me and that I am wrong when I am staring at the written documentation showing their mistakes (which they are also able to see on the computer system). I've heard they are no longer providing loans or consolidations, I hope it stays that way so no one else can go through what I have gone through (and will be going through for the next 24 years $127, 000 + a million in interest haha).
eBay restricted my account. I did everything they wanted to get it back. It is still restricted.
It's been more than a week since I tried to contact a eBay's employe. They keep their contact information (phone number, fax number, etc.) secret. There is no way a single customer like me can get help from them. Even when I write them an eMail, they reply back with a pre-writed auto-response message. What can we do?
