I get many calls from shopnbc and they do not leave a message. Have answered the calls and it is shopnbc doing the constant HARRASSING from many many different telephone numbers. Evidently when my credit card co sent me a new card because they said it had been compromised, i got behind with my payments. Shopnbc waited two months to call me and advise me of this. After their first call upon notification, i went online and updated my account with new cc info thinking this would take care of this. They still kept calling and said they needed my cc info over the phone, that they cld not get the cc info online sice it was past due. This makes no sense to me. At that point, i went back online and removed my cc info. Shopnbc is probably the reason my cc info was compromised in the first place. After the way they harassed me, I did not want to give them another credit card number and asked that they send me a bill for what I owed and I would gladly pay it. They said they had to have a credit card number given to them over the telephone and called and called and called. Shopnbc has called using many many numbers. This company should be investigated by our atty general. I DO NOT GIVE MY CREDIT CARD INFO OVER THE PHONE!!! I HAVE HAD TO TURN OFF THE RINGERS TO ALL MY PHONES BECAUSE OF THEM. SHOPNBC use common sense and just send a bill and end this all. I only used value pay with shopnbc because it was very rare that I didnt return what I ordered and they don't credit your card back unless you call their incompetent customer service 5-10 times.
I don't know how shopnbc stays in business! Isn't this a recession? Don't businesses want to have repeat customers? Apparently ShopNBC is swimming in money and doesn't need repeat customers because the customer service people are rude and unhelpful. And if you ever have to call the billing department, keep your blood pressure pills handy. They are TERRIBLE! I had a problem with a credit card. They don't contact you first, but they start calling and starts harassing you by calling again and again. I had to wait until my husband came home with the credit card I used. When I finally asked for the head of the department and complained about the way I was being treated, he said that I owed a payment so they could treat me any way they wanted to treat me and if I wanted better treatment, make the payment. And this was all on the first day I had heard about it. Today I asked a sales person where to write the head honcho or business address for the guys at the top--the ones that make all these bad decisions and allow this to go on. She said she had no idea who to write or who ran anything.I will NEVER shop with them again! Not to mention the products are getting worse and worse and their shipping is ridiculous.
ShopNBC customer service sucks! I have shopped on this Web site in the past but it has been a couple of years ago. On 06/30/2011 I spent a couple of hours picking out certain items and putting them in the shopping cart. When I went to add the last item I could not and was directed to checkout. When I tried to check out I could not and was directed to call customer service. That was at 6:12 pm pdt. I called and the department was closed. I called on 07/01/11 at 3:35 pm pdt and was told that I would have to be directed to the "credit department" and of course they were closed. I have never had any sort of credit account with this company and have paid all purchases with either credit card or debit card. No one could give me any answers. As far as I'm concerned ShopNBC does not want my business if this is the way they treat their customers.
I placed my order online at a few minutes to 1 AM EST this morning. Tried to cancel the order online, there was NO button to cancel the order. Called at 9 AM EST and was told that my order "was already in the shipping process"! (In the middle of the night?) Did some online research this afternoon and found that consumers are legally allowed a "cooling off" period of 7 days. I emailed ShopNBC customer and demanded that they cancel my order immediately. I got their standard customer service email stating that they will respond "within 72 hours". Called again, got another customer service rep. Even though the web site states that the item has "not shipped" they still won't cancel my order! I was told that I would have to return it (at my expense!) or "refuse the order" when it arrives... but what if it DOESN"T arrive? What if it is lost in the mail? I had a VERY bad experience with them a long time ago, but thought perhaps it was just a one time problem. Now I know: This company is NOT to be trusted. DO NOT ORDER FROM THEM!!!
I was drawn to ShopNBC because of their advertised Value Pay (monthly) for a $1000 watch. Completed the transaction and a couple of hours later, received an automated email advising that their credit department denied Value Pay, but that I could pay for it all now and it would be good. Not for me; this concerned me because I have near perfect credit (hovering just below 900) and thought that someone had accessed my credit without my knowledge thus harming my credit and my name. I called SNBC and could not talk to anybody who could answer any questions other than I would receive a letter in a week or two; not sure what that letter would reveal.
In any event, I had to acquire the three major credit reporting documents and found that my credit was not compromised, so what gives with SNBC? Another phone call or two would advance this no further; several emails returned with the boilerplate apologetic responses but NOT ONE PERSON WAS ABLE TO ANSWER MY QUESTION OR ENLIGHTEN ME WHY THIS OCCURRED. I even asked to speak to a supervisor and was told the supervisor would tell me the same thing.
Guess SNBC is a big operation and doesn't need their cut of the $1000 purchase I was trying to make. But there is something good here, I went to Amazon and gladly paid the full amount on my credit card and received it next day. I don't mind doing that, but when SNBC touts their Value Pay, then summarily rejects me, I take issue with that.
Goodbye SNBC, hello Amazon.
About a month ago, I made my first purchase at ShopNBC. It was an Ipad gizmo and a cable. When it arrived, I determined it wasn't what I thought it was and began the faulty ShopNBC return process. First, I tried to locate on the customer page some way to contact electronically the vendor to let them know I was initiating a return. This site functionality didn't exist. Next I called the customer service line and was provided return instructions. I asked for an ROA, I was told none was necessary. I just needed to ship my items back using FedX. The instructions called for removing the bottom half of the ORIGINAL invoice...not a copy. However, once you cut off the bottom, no information remains regarding what was purchased. So, on 02/04/2011 I cut off the bottoms of the two invoices, re-used the original box, and shipped them both together. ShopNBC does not refund initial shipping nor reimburse for return shipping so I put two items in a single box with both invoice bottoms.
About a week ago, I received an email with the header RETURN PROCESSED. Yesterday, I received a nasty phone call from the ShopNBC collection department. They were having trouble with charging my card. I needed to call immediately to avoid being sent to collections. So I called. The woman was so rude. This was my first purchase with ShopNBC. I asked to speak with her supervisor. She said she was gone for the day. I asked to speak with any supervisor. She said she didn't have a supervisor. I tried to explaine I had a confirmation email stating the return had been accepted LONG before this nasty call originated. She kept saying it didn't matter what I had in my inbox, "the system" didn't register my return. Therefore if I didn't provide her with a new credit card number immediately, I was going to collections.
Stunned and obviously irritated, I responded to the email ShopNBC had sent me conveying my conversation. To my surprise, customer service told me the only item I returned was the cable. Again I protested that ShopNBC was trying to collect on a non-debt as I had confirmation they had the cable...therefore if they had the cable, they had the tablet too. But NOOOOOOOOOOOOOO I was, according to ShopNBC attempting to engage in fraud but claiming to have returned the tablet when in fact I had not. "The System" only registered the cable. Therefore I was a liar and a theif. Pretty serious allegations in my opinion. Even after pointing out that my package weighed 4 lbs according to FedX and most tablet cables weigh only ounces, they are still threatening to damage my credit if I don't provide a new credit card number immediately.
Isn't this extortion? According to the Bing dictionary: criminal law obtaining something by illegal threats: the crime of obtaining something such as money or information from somebody by using force, threats, or other unacceptable methods
2. charging of unfairly high prices: the charging of an excessive amount of money for something ( informal )
3. getting something by force: the acquisition of something through the use of force or threats
ShopNBC has met all three definitions as listed above. I followed a return policy riddled with holes big enough to drive a truck through. Which begs the question, is that an intentional business strategy? Should it be next to impossible to return an item successfully when no matter what goes wrong in the process a third-party (consumer or shipper) is hunted down and threatened with bad credit if they don't pay up for an item that's been returned to its original owner? ShopNBC doesn't seem want to address the fact that the shipper says a 4 lb package arrived the ShopNBC return center that only contained merchandise weighing a few ounces without . "the system" says I only returned the cable. "The System" says I am a liar.
The way I see it, ShopNBC owes me money for the initial down payment. However, they claim I owe money for merchandise they themselves admit to receiving. DANGER awaits anyone foolish enough to do business with these crooks!
I ordered a necklace from SHOP NBC...When my delivery came I opened the box only to find it empty. I immediately call the customer service department and was told within two days someone would call me and another neckalce would probably be here by then...Well five days later I called the customer service department and was told it was more like ten days and after the searched the warehouse I would be contacted by the fraud department and they would have me submit answers to some questions...I asked then am I quilty til proven innocent...there was no quality control sticker on my receipt and I will gladly return the brand new empty box and receipt for inspection, but could they put a hold on my bill from Shop NBC credit card...I was told no hold I was responsible til proven innocent. I now contacted the company by e-mail and was told they were removing the charge from my bill...I still cannot sent my receipt showing no quality sticker...never to purchase from them again...too risky.
Please for all of you smart people that search the web to find out about ripoffs and scams before doing business with any web company I will give you one to look out for beware of SHOP NBC.
I gotta be honest, before purchasing something from them I came here and found a lot of stuff but I went for it. Yes, the deal was attractive a Technomarine Watch with 3 extra bracelets for just $450, a bargain! Well bargain indeed, these were all the wrong things with this deal:
1) The watch box was not complete.
2) The screwdriver for changing bands was not in the box where it's supposed to be with every new technomarine watch.
3) The warranty did not come with the watch. What watch retailer would not send a warranty with a new watch? One that is an unauthorized retailer who refurbishes and sells defective product.
4) More importantly, the watch did not work!!! Which proves my previous point.
Of course I am returning the product and NEVER buying anything from these guys again. I decided to write the [redacted] just to keep anyone else for going with these deals. I recommend the following: everytime you find a hot deal for a Branded product simply check with the parent company (owner of the Brand) whether ShopNBC is an authorized dealer. That is what I did, I went with technomarine.com and ask them about shopNBC and they told me NOT to purchase any technomarine watches from them, they are unauthorized and will sell you defective and refurbished product not guaranteed by Technomarine. I bet you they are unauthorized dealer of everything they sell!
Purchased items from ShopNBC on a 5 payment plan. I entered a credit card, which I did not realize would expire mid-way through making the 5 payments. Yes, I got a new expiration date later, but there was nothing to remind me to go back to ShopNBC and update the new expiration date. ShopNBC began calling my home every hour on the hour all day long for a $17 payment. I was at work and never heard these calls. My husband happened to be home one day and answered the call and the person from ShopNBC proceeded to tell him all the details of my account, including my balance and that they were going to turn me into a Collection Agency. This is a direct violation of the Fair Debt Collections Privacy Act where creditors are strictly prohibited from giving out account information to 3rd parties without the consumers approval. My husband is not on the credit card account and is not a party to my debt with ShopNBC. My husband told them that I received an invoice and mailed in the payment in full. The person from ShopNBC lied to him and said they don't send invoices and they don't accept checks and attempted to get him to give his credit card number for my debt!! I called ShopNBC today and told them that I had mailed in the payment and to stop harassing us. The person named Laurie on their collection staff proceeded to scream at me that I am irresponsible and that I didn't care that I had given ShopNBC a credit card that would expire and that ShopNBC is not responsible for mail delays and a tirade of other insults and rude comments.
I then asked to speak to her supervisor, who of course was unavailable, and left that person a long voicemail stating that I had paid the bill and that I was very upset about how Laurie had spoken to me and to my husband.
1 hour later, I get a call from yet another collector of ShopNBC trying to collect my debt!! I told him that I had just spoken to Laurie and gave her all the information that I had paid the debt and asked him why he was calling. He stated that there was NO NOTATION on my account that I had spoken to Laurie 1 hour earlier!!
ShiopNBC has violated the Fair Debt Collections Privacy Act so many times on my account, that I am now searching the internet looking for a class action suit that I can join into. They cannot be allowed to treat consumers this way.
Part 1: They said they would delivery to my door...but the driver from Yellow Freight hired by ShopNBC in his 18 wheeler said I had to take it off the truck myself (I won’t even talk about this 2 day wait in my house for delivery), I could barely see up into the truck and I am a 50yr old female. Not in good enough shape to take a 65" TV off the truck. Lucky for me my wonderful neighbours stepped in and took it off the truck and pushed it into my garage… (FYI: I did send an email complaining, NO REPLY)…I thought okay my husband and son can carry it into the house after work. End of this problem.
New problem-GETS WORSE!
Part 2: I was told when I placed the order by the REP “I was approved for the ShopNBC charge card and to call when my charge card comes in the mail and they will open the account and then place me on a 18 months same as cash”. Hmmm okay easy enough…NOT!
Well mid-June I got a charge card statement dated 6/10/08 > before my new charge card even came so I was never able to call like I was told when I originally placed this order and as directed tell them to make it 18/m same as cash. To make it worse they made it into FLEX payments instead...When I called I got my first not so nice rep Yvonne when after much insistence on my part she said she would contact the other department to see if this can be changed to 18/m SAC and corrected...one week later she calls me and said I was denied 18 months same as cash option-she said she “cannot tell me why but I need to call GE charge card division” I spoke with Shawn and gave her ALL my personal information including my SS#, mother maiden name etc (which OMG makes me very uncomfortable but I wanted things FIXED) after all that info she said she could not do anything about correcting this problem I asked for her suprv: Sharon (very nice) and she said I had to call SNBC credit dept she said “she only puts the billing the way they send it to her”. So I do as advised and spk with Brody and he said “Mrs. A, I really think I can handle this, could you please give me 24 hours” ??? Against my better judgment I said okay and went out of town until today.
Today July 3, 2008, I start getting calls from the pre-auth (collections) department Lori, Tina, Supervisors: Elizabeth and Jolene and later in the day by others who refused to give me there names. It seems they are contracted with SNBC their company name is “National Enterprise Sys”.---THEY HARRASSED ME BEYOND WHAT WORDS COULD SAY!!! And all customer service could say was “they will call for 24 more hours--until midnight when their error is corrected and their adjustment shows on there ShopNBC computer”. And I was told because they (the pre-auth collection dept) are working off of auto calling they cannot stop the calls. The customer service people said “ignore the calls”. (Note these calls are marked “UNKNOWN CALLER” ON CALLER ID) I also asked them if they could do a 3 way call with me online to inform the pre-auth collection department of the error that THEY made to call off the mean calls--Customer said they could NOT…Even with all the stress of talking with MANY people and departments I persevered I want the problem resolved TODAY! So between collection calls I received I spoke with customer service rep Craig who could not help (but was nice) I spk with his supervisor Kersh (nice) but said I had to call the GE dept I spk with a rep Maria I asked to talk with Sharon (I had already talked with her) she said she could not give her to me but the next supervisor AVAN (nice) who was a supervisor he was the original person to figure out what the problem was but could only tell me to “call them back and tell them cancel the previous order from the temporary card and re-enter as whole amount to the permanent card”. FINALLY! Only problem I had to call customer service back (No 3 way) So I now am speaking with Sheri (nicest rep to date) who reviewed this with her supervisor Chris (she gave me his name) and called the other dept and spoke with their supervisor AVA (she gave me her name). Sheri said we are sooo sorry they applied my TV onto my temporary card which was only authorized up to $2, 100.00 and the TV was over by apx $169.63 (shoot I should NOT have bought the extended warranty) but the permanent card was auth for $5, 500 so she did a "mis-applied credit" and said NO finance charge or any other charges will show and it will be 18 months same as cash. And called ahead to the other department to finalize the correction and talked with Pat (Ava is his supervisor) explained for me so when I got on with him I gave him the information he needed to finalize the correction. He said it will take apx 3-5 days for everything to complete. I did tell him and other reps today that I do not have much faith in ShopNBC because of all the problems I have gone through to date and will never purchase again because I could not handle going through this again. He told me an email was sent to the pre-auth collection department and they should stop calling you.
Well would you believe it, within 2 hours I got another nasty call from pre-auth and I called Pat who was gone and per Ryanne Ava would not take my call…I was told again I had to ignore the calls for 24 hours…So is it resolved I am still hoping and praying !!!???????
I have no faith in ShopNBC and have a very sick feeling in my stomach thinking what if this TV breaks even though I purchased the extended warranty. God give me strength OR deliver ShopNBC from there nasty ways!!
I had the singularly worst customer service I've ever had with Shop NBC. I purchased a piece of jewelry with Value Pay. My credit card expired and I was called by a recording to give my personal credit card and number on the back of the card via recording. I refused to so so. I contacted Shop NBC customer service on a dozen occasions after that who said I owed no money and they did not know why I would be called. I continued to receive calls and finally discovered the Value Pay snafu. The company representing Shop NBC, CPC, or some such fly-by-night organization would never give any information or even identify themselves! It was a shady and scary experience. Believing I was the victim of a credit card scam operation, or identity theft, I closed my account and contacted local authorities... that's how HORRIBLE my experience was with these people. They called at all hours of the day and night, time-after-time in a row, and then would not admit that they had done so. I called dozens of times got routed through to India, to Pakistan, and several other places where the call services centers are located. Everyone seemed to use the name "Alice, " no matter how many times I called or who I spoke to. I was asked for my social security number, not just the last 4 digits, but my full social security number. I refused to provide it, believing that this was a scam of some type. On that occasion in that same phone call, "Alice" said they never take the full social security number of their customers... I told her she had asked for it not 15 minutes prior! Of course I was then disconnected. I closed my account with them and will never do business with them again. I think the CPC agency that represents Shop NBC is WORSE THAN HORRIBLE.
I'm still awaiting a credit from three months ago, as when all of this happened I had just made several purchases from them NOT ON VALUE PAY but immediately returned everything I had just bought from them. Although I had all my proper documentation and delivery confirmation that they received it my products back, I still did not and have not gotten the credit I am due. And that's just their "regular" customer service, without their HORRIBLE CPC people! The products were received within 7 days and signed for at their warehouse. I was promised a refund in the standard 30 days, then when that didn't happen, I was promised three days, when that didn't happen, I was told to wait 5 to 7 days more... to date, 90 days later, I've now contacted my credit card company and contested the charge, again, with all proper documentation.
Apparently, this IS the best they can do, as sorry as that is.
I found the scam on how ShopNBC can sell $700 watches for $99. I was flipping channels in early December and...
Purchased this tv featured on ShopNBC of last year. Two-three days after receiving item picture went and then the sound. Called company and they insist that I pay to ship tv back. Sent me part that they think is problem and told me to call a tech in my area to fix it. I don't want to do that. I want another tv or my $1,499.88+149.99 Protection+89.99 ship&handling. They said they'll send me a refurbished tv after I provide my credit card # again to recharge a tv to send me and will restore credit upon receipt of broken tv. It is obvious that the tv I got is refurbished and I don't know what to do. Shame on such a reputable company for pushing used electronics.
I bought two rings for Christmas gifts and immediately the stones fell out. Being this happened just after the 30 day return guarantee ran out ShopNBC refused to accept a return, even in the face that they sold defective merchandise.
After much arguing they agreed to an exchange and then when I wrote for a return shipping label they informed me that they would NOT accept a return.
Think about buying from ShaftNBC? Don't!
Although ShopNBC may tout themselves as being such an "upscale" tv shopping service, their customer service...