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NBCNews.com Complaints & Reviews

ShopNBC / Harrassing telephone calls

Di

I get many calls from shopnbc and they do not leave a message.  Have answered the calls and it is shopnbc doing the constant HARRASSING from many many different telephone numbers. Evidently when  my credit card co sent me a new card because they said it had been compromised, i...

ShopNBC / terrible customer service

Do

I don't know how shopnbc stays in business! Isn't this a recession? Don't businesses want to have repeat customers? Apparently ShopNBC is swimming in money and doesn't need repeat customers because the customer service people are rude and unhelpful. And if you ever have...

ShopNBC / Customer Service

St

ShopNBC customer service sucks! I have shopped on this Web site in the past but it has been a couple of years ago. On 06/30/2011 I spent a couple of hours picking out certain items and putting them in the shopping cart. When I went to add the last item I could not and was directed to...

ShopNBC / Refused to cancel my order

Dm

I placed my order online at a few minutes to 1 AM EST this morning. Tried to cancel the order online, there was NO button to cancel the order. Called at 9 AM EST and was told that my order "was already in the shipping process"! (In the middle of the night?) Did some online research thi...

ShopNBC / Denied Purchase

El

I was drawn to ShopNBC because of their advertised Value Pay (monthly) for a $1000 watch. Completed the transaction and a couple of hours later, received an automated email advising that their credit department denied Value Pay, but that I could pay for it all now and it would be good. Not...

ShopNBC / Extortion

Ad

About a month ago, I made my first purchase at ShopNBC. It was an Ipad gizmo and a cable. When it arrived, I determined it wasn't what I thought it was and began the faulty ShopNBC return process. First, I tried to locate on the customer page some way to contact electronically the...

ShopNBC / Too risky

Cr

I ordered a necklace from SHOP NBC...When my delivery came I opened the box only to find it empty. I immediately call the customer service department and was told within two days someone would call me and another neckalce would probably be here by then...Well five days later I called the...

ShopNBC / Fraud and cheating

Ni

Please for all of you smart people that search the web to find out about ripoffs and scams before doing business with any web company I will give you one to look out for beware of SHOP NBC. I gotta be honest, before purchasing something from them I came here and found a lot of stuff but I...

ShopNBC / Nasty Customer Treatment

Te

Purchased items from ShopNBC on a 5 payment plan. I entered a credit card, which I did not realize would expire mid-way through making the 5 payments. Yes, I got a new expiration date later, but there was nothing to remind me to go back to ShopNBC and update the new expiration date...

ShopNBC / My horror story

Part 1: They said they would delivery to my door...but the driver from Yellow Freight hired by ShopNBC in his 18 wheeler said I had to take it off the truck myself (I won’t even talk about this 2 day wait in my house for delivery), I could barely see up into the truck and I am a 50yr...

ShopNBC / Worse, then terrible customer service!

Ka

I had the singularly worst customer service I've ever had with Shop NBC. I purchased a piece of jewelry with Value Pay. My credit card expired and I was called by a recording to give my personal credit card and number on the back of the card via recording. I refused to so so. I...

ShopNBC / Watch Quality

He

I found the scam on how ShopNBC can sell $700 watches for $99. I was flipping channels in early December and stopped on ShopNBC. They were talking about a $300 watch they were selling for $99 and said they guaranteed not to run out during the show (which was almost over). I flip back a a...

ShopNBC / Returning nonworking television

Wi

Purchased this tv featured on ShopNBC of last year. Two-three days after receiving item picture went and then the sound. Called company and they insist that I pay to ship tv back. Sent me part that they think is problem and told me to call a tech in my area to fix it. I don't want to...

ShopNBC / Sold defective jewelry, refused to accept a return!

De

I bought two rings for Christmas gifts and immediately the stones fell out. Being this happened just after the 30 day return guarantee ran out ShopNBC refused to accept a return, even in the face that they sold defective merchandise. After much arguing they agreed to an exchange and then...

ShopNBC / Their customer service has a lot to be desired!

Although ShopNBC may tout themselves as being such an "upscale" tv shopping service, their customer service has a lot to be desired. I have sat on hold for a total of over 6 hours to speak to a customer service rep - to o avail!!! When I called their sales line, they basically told me that...