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CB Travel and Vacations Priceline.com
Priceline.com

Priceline.com review: Website Changed Dates

C
Author of the review
2:44 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

While traveling through Virginia on 1/9/26 I attempted to make a reservation at Tru by Hilton for that same night. I found the room on Priceline's site, filled in the date of 1/9/26 (that night), entered payment information and clicked Book Room. The site changed my booking to MARCH 1, 2026! No warning, just changed the date! I tried to get customer service but it's only a Chat Bot and that Bot said it changed the date to the next available date FOR THAT PRICE! I wasn't booking a price, I was booking for that specific night! Worst booking practices ever and ZERO customer service.

Claimed loss: $91.53Trip #: [protected]

Desired outcome: Refund and actually stop changing reservation dates!

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