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Priceline.com Complaints 1008

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N
3:06 pm EDT

Priceline.com airline tickets

Will never use this website. They are a rip off. They have airline tickets advertised on their website but charge a different price only when you click on the one you want to buy. They ask for all your info making sure you are serious about buying and then they charge a different price when you put your card info in. Called the website to talk to someone only to be transferred to a supervisor (Abigail) who was extremely rude and was told you already paid you should have paid attention to prices. If you are advertising a price on your website its only fair that customers pay that price not any price you determine they should pay. My card has been charged 3 different times as I have tried to book flights on this website. Horrible customer service and fraudulent prices

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Elizabeth cubero
US
Oct 03, 2019 8:41 pm EDT

Priceline is a fraudulent company they take your money than say it non refundable my son accidentally booked some rooms I was looking at and they will not refund me my money when it was an accident! ORBITZ does not play that games very trust worthy !

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L
3:44 pm EDT

Priceline.com don't believe their guaranteed lowest price

I booked a hotel room for 3 nights through Priceline. They offered the room for $90 a night then they tagged on taxes and fees so my total came to $319. When I checked out, the hotel gave me an itemized bill. The room was rate was $101 a night with the Sunday night stay being$49! They charged me $90. The hotel total with all their taxes and fees came to $294. I called to inquire about Priceline fees and they said they didn't have any. When I asked for a refund of the difference they wouldn't budge. Save yourself some time and just call the hotel. Bet you get way better rates. This was a waste of my time and money. At least the hotel was nice.

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3:20 am EDT

Priceline.com the worst place for booking

I booked a room in Montreal with an express option, it means you never know at what hotel you'll get, but you can choose some details like smoking/non-smoking, parking lot etc. So that's what I actually chose. They ignored the chosen details and just booked a room. I noticed it and called them, but they did nothing.
So I had to look for a different service to find a hotel. And I will never use priceline for sure.

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5:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Priceline.com bait and switch on credit card

looking for a flight to PUJ on 8/22/17.message appeared that if I apply for the rewards visa I will get $100 credit .I was approved but I couldnt finish my reservation because I didnt apply security code. WHAT SECURITY CODE?called customer service and was told I get credit after I purchase with card. I wanted to purchase with new card but was told they are aware of problems with the system and if I could use another credit card. The only reason I applied was for the enticing offer. was told it was too late to cancel request.
Lost my reservation and I am unhappy that your company scammed me. trip#[protected]

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9:07 pm EDT
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Priceline.com deceitful information

incident date 08/20/2017 my husband and I were looking for flights to add to our November trip and found one that we really like on priceline for $791. we go to book the flights and we get a message saying that the flights are now $1300 per person, we assume that the price went up as we took our time to make up our minds and book. However, go back to the homepage and create a new search, price for the same trip same flights same airlines same day is still advertised for $791. We assume it was a computer glitch and proceed to booking again. We receive the same error, that the flights have increased to ~$1300 more per person. At this point I am searching on my phone and my husband on his to see if we get the same price and/or error message and we do. We email the call the company and they are unable to help as they only assist customers that have booked flights over the phone and in order to get a response we must email. My husband goes on Facebook to message the company and they respond with the sorry excuse of this is normal in our industry as there is a lag in communications. We wouldn't be upset If they were not still advertising the deceptive price knowing that it is incorrect. The same price has been advertising since at least 2:40 pm PST to now 6:51pm pst. The company has not removed it from their site, and the same increase in price is still there when trying to book. I do not understand how the have a 3+ hour lag in their prices in this day and age and/or how they are allowed to display inaccurate deceptive information on their site. It would be one thing if they were not aware of this, but we have communicated this information to them and they know it is out there.

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2:12 pm EDT

Priceline.com hotel stay

Hello,
I've booked a trip for my wife's birthday to South Beach, Miami via Priceline. I use Priceline often to book trips and hotel stays. I am completely disappointed with the misrepresentation of the room I booked here at the Crest hotel. When I made the reservation, Priceline advertised the room with a full kitchen, living room with a pull out bed, separate bedroom and bathroom. The room that I am staying in is about 1/3 of the size, no kitchen or microwave, just a small room with a bed and bathroom. I've tried to upgrade to the suite but there is no availability. This is very embarrassing for me and a disappointing way to start my wife's birthday trip. I demand some type of compensation for the VERY inconvenient mix up on your end or I will never use Priceline again and will pass the word along the word to fellow Priceliners. My trip number is [protected].

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1:53 am EDT

Priceline.com priceline ticket purchase/customer service.

You are the most horrible agency I ever worked with you took my money you didn't give me a ticket. I am so angry. I was trying to bring my son from Houston to Chicago because my mom is very ill and I want to get home and that didn't happen thank you very much . On August 16 I purchased a ticket through Priceline from Houston to Chicago. It was United Airline 5:15 AM flight and never happened the money was deducted from my account but I was never given a ticket. I am extremely disappointed sadly disappointed actually. I urge others To be very careful when you're using the site. I was left on hold for over two hours and when somebody finally came on the phone they were no help at all. I was then transferred over to a supervisor and left on hold for another hour and still no answers.

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11:01 am EDT

Priceline.com the hotel was not what it said and the front desk was rude.

My name is Nicole Dragges and I am staying at an extended stay americas in van Nuys California. On the priceline website it's says this hotel has breakfast. They do not. They have one mini muffin and coffee with no lids. I would not have booked here if I would have know this. I brought my daughter here for a vacation and now I have to drive further and still feed her breakfast. This is really unacceptable if it says breakfast there should at least be juice and yogurt. Maybe some fruit to even make it a continental breakfast. Also when we came to check in we waited 10 minutes for the front desk to even be there. And the hallway smells like urine. I was unable to go to the regular app to complain so I am filing it here. I've used priceline several times in the past and never have these types of problems. I don't feel I was given what I was purchasing. I'm very disappointed and would have to think twice before booking on priceline again. Fyi I have stayed at other extended stay americas in the past and the breakfast included yogurt cereal toast/pastries and fruit plus juice and milk. The front desk person was very unfriendly as well.

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K
8:24 am EDT

Priceline.com cancelled hotel reservation

I am writing to let you know that I am very dissatisfied with Priceline due to my recent experience. On August 8th, I have booked a hotel room at Fraser Residence Budapest through Priceline.com which was confirmed by an email with a confirmation # [protected].
I have arrived at the hotel the next day, August 9th at 0800am, with my two kids in order to spend a day in Budapest before flying back to USA. After providing my photo ID and credit card, the hotel receptionist said that our room was not cleaned yet, but the room will be ready at noon. The hotel receptionist allowed us to leave our luggage there and said the luggage will be delivered to our room once the room is cleaned.
After exploring the city, my kids and I returned back to the hotel at aproximately 5:30pm. The receptioninst told us that our reservation has been cancelled by Agoda due to fraudulent booking. The receptionist couldn't explain who Agoda and why (I had not clue who Agoda was) and stated that per his manager, we would have to pay $109 Euros in cash to get a room which was significantly higher than the $76 Euros total booking price. Having two small kids with me and a discharged phone, I have unhappily paid the requested price in cash. We have left the hotel for the airport the next day at 5:30am.
I have used Priceline to book hotels in the past. Priceline will not be my first choice any more. I am very dissappointed with the experience. When the hotel receptionist stated that they have received cancellation notice from Agoda, I had no clue who Adoga was. I suggest that in the booking confirmations, it should be clearly stated that Priceline.com is affiliated with other companies because my booking had no mention of "Adoda" anywhere. After reviewing my junk email folder, I have found emails from Agoda requesting additional documents from me. But unfortunately, because I was travelling, I did not see these emails until after we left Budapest. The emails from Agoda did not mention anything about being affiliated with Priceline. I had to do my own research to learn that Adoda was affiliated with Priceline. I don't provide personal information to companies I don't recognize. Besides, we have arrived at the hotel at 0800am. If Priceline/Agoda had an issue with verification of my identity, they should have informed the hotel. I have provided the hotel receptionist with my government ID and credit card.

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R
6:48 am EDT

Priceline.com double booking

Itinerary number [protected]

Hi, While teaching my girlfriend how to use your website, she mistakenly booked a room while I did the same. As soon as I realized that (i received an email) I proceded to contact your customer service people but to no avail. I explained to them in detail that 2 rooms were booked for the same day but they seem not interested.

I use Priceline at least 4 times a month. If this issue is not resolved to my satisfaction, I have no choice but to jump on hotwire.com bandwagen. Please refund my money for this itinerary.

Name on res: Marrisa Leisack
email: [protected]@gmail.com (mine)
method of payment: Paypal, [protected]@gmail.com

I thank you in advance for your efforts and consideration

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2:49 pm EDT

Priceline.com scandic hotel copenhagen - bester sogade

My wife and I recently booked the above hotel through Priceline and would like to relate the poor service and amenities of this hotel.

The room we had had the poorest cushions and mattress that I have ever experienced in all my travels both business and vacation.

At night there were hundreds of spiders that came down outside our window - 18 floors up.

The inside of the room had holes and poor maintained marks all over the place.

Our check out time was 12h00 - we asked if it was possible to check out at 13h00 - and were related that it would be a Kr 150-00 charge - for 1 x hour.

On arrival 14h00 we had no "bell boy" to assist us or trolleys and had to lug our cases to our room on our own.

The restaurant where we had dinner got both my wife and my meal wrong.

I ordered a simple burger with no lettuce, which arrived with lettuce - my wife ordered a pasta with shrimp and it arrived with no shrimp.

A poor experience - 1 out of 10.

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Dubuque 41
US
Aug 07, 2017 10:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Priceline rates a terrible hotel property 3 1/2 star, and when I made contact via the "Chat" customer service portal, I was told there are no refunds, no credit, not cancellations, and that the rating system cannot be guaranteed. So, why have a rating system> Why book believing you are going to get what you pay for, when in truth it could be a dump. In the past I booked nothing less than 3 1/2 star. This experience taught me a lesson. The hotel was no more than a 2 star, and that is generous.

Priceline customer service is a lesson in frustration. There is no service. No admission of their error.

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K
5:35 pm EDT

Priceline.com dollar/hertz car rental agency in darmstadt, germany

Date of incident: June 19, 2017
Location: Dollar/Hertz Car Rental Agency
Pallaswiesenstr. 122
Darmstadt, DE 64293
Priceline Trip Number: [protected]
Rental Agreement Number: [protected]

I made a reservation through Priceline for an economy class car at the agency listed above for three weeks from May 29 to June 19, 2017. Priceline gave me an estimate for EUR 386.98 ($420.57). When I arrived at the agency to pick up the car, the agent informed me that the car I had reserved was not available, and in fact there was no other car available except for a higher class Ford Mondeo station wagon. The agent could not tell me when any other car would be available that day. I told the agent that I did not want to have to pay for an upgrade, but the agent assured me that there would be no extra charge for an upgrade because there was no other car available, which wasn't my fault. I accepted to rent that car for the Priceline price, and the rental agreement also listed the total price as EUR 386.98. I returned the car on 6/19 by the stipulated time, I had filled the gas tank, and there were no problems with the car. When I returned the car, there was a different agent in the office who had no time for me because he was busy with another customer, so I was asked to simply drop the car off and take care of the bill later. When I returned home in California, I looked at my VISA statement and saw that I had been charged a total of $592.71, or a difference of $172.14, evidently for the upgrade. I contacted the Hertz complaint desk at their main office in Germany and explained my situation. They took the information and replied by email, telling me in effect that I had benefited from the upgrade and had no cause for complaint. I am unhappy about this situation because $172 is a lot of money for me and I would like to be reimbursed for that amount of the difference between the price I was quoted and what I was charged. I don't think it was the intention of the agency to cheat me, but in effect that's what they did. I accepted the offer because I had been assured I would not have to pay for the upgrade. If I had been told otherwise, I could have waited around for a more economical car to show up or gone to a different agency, but I was anxious to start my trip, so I accepted the agency's offer because I had their word. I am simply asking to be reimbursed for the cost of the upgrade that I didn't request, which is $172.

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Update by Kim Frasse
Aug 04, 2017 5:37 pm EDT

Updated 8/4/2017

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3:41 am EDT

Priceline.com flights booked to close together and impossible to make connections

Flew out of Thunder Bay to Winnipeg on west Jet. No boarding pass for connecting flight. Had to go into main terminal to get boarding pass. Was less then one hour before flight. Was unable to get pass or make flight. Stuck in Winnipeg for the night.

Was also told by West Jet that my bag was going straight through to CT. When I checked in for my flight in the morning they told me my bag was in Winnipeg but was going to be on flight with me. Bag never made it to final destination. Still waiting for it to be delivered.

Only good thing that happened was that because of your foul up in booking flights to close together, West Jet straightened it out and put me up in a hotel free of charge for the night.

I will never use Priceline for traveling again. I didn't book the flights. Project Healing Waters did and I will let them know today how messed up the whole thing was.

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2:07 pm EDT

Priceline.com enterprise car rental

I booked an Enterprise car rental through your company. Upon checking in at SEATAC airport I was informed by the Enterprise agent that the rental had been booked at a Seattle downtown location rather that at the airport. The agent told us this happened because the car we booked was not available at the airport location. We did not have time to go downtown as we had commitments that did not allow it. Nor did we want to deal with the hassle of both the pick up and drop off. While the confirmation did have an address we had no way of knowing this was not the car rental facility at SEATAC. I feel this transaction was very misleading and unprofessional. Not only did the rental cost us more than we had agreed to, but it also left us in an undersized car that we ended up only driving to and from the airport to our friends house as it was too small and under-powered to meet our needs. We only put a few miles on the car and it sat at our friends house for ten days undriven. The Enterprise rental agreement # is [protected] and the Priceline confirmation # is [protected] if you would like to check the mileage in and out. My hope is that I can get some type of allowance for the issue. I would also hope that in the future Priceline would be more up front about the details of the transaction. I can be reached at [protected]@aol.com or 949/292-6666. Thank you

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10:15 pm EDT

Priceline.com hotel amenities offered

When I purchased my express deal of a 3 star hotel I read that free parking and bed choice was offered. When I checked into the hotel that was chosen for me (Holiday Inn) I couldn't get my bed choice (2 beds) and was told there was a $13 charge for parking. When I brought it up all I got was a no ma'am. If I had known this was the case I would have chosen a different booking outlet. I have always been pleased with the service of priceline in the past. Now I am disappointed.

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10:10 pm EDT

Priceline.com will not refund tickets back for their issue

7/28/17
I was scheduled to fly to Brussels today at 6:15PM today. The check-in counter would not let me board due to my passport not meeting the needs to be valid 3 months before expiration. I never heard of this before but they refused. I called Priceline at the airport around 4:15pm or 4:30pm and spoke to their customer service rep and she stated she would cancel the flight and have the tickets placed on hold for a year. I called again at 10:30PM the same day to reschedule, and another customer service rep told me that I was a "no show" on the flight and the rep never cancelled the flight. This is how they keep your money. They stated I could not get the ticket refunded back because the flight already took off. The first rep told me she took care of it. It's uncalled for. A company should not be keeping hardworking consumer money for lies that other representative told or "transcript lost". That's insane.

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5:26 pm EDT

Priceline.com unauthorized charges/unethical behavior!!!!

On the morning of July 25, 2017 I got on line at priceline.co (who I have used before numerous times...meaning I felt like a good customer) I made a hotel reservation for 8/10/2017 for 4 rooms. 30 minutes or so later I went back on to my confirmation page to add a day. So 8/10 and 8/11. On the way to the lake with my youngest daughter I stopped to get her a smoothie and my card was denied, I pulled over and looked on my bank app to see that there was $.99 left. While my daughter played at the lake I started calling to find out what the heck happened. I had the confirmation email that said "no deposit would be charged" and "pay when you stay". After being on hold for 23e minutes I got Hannah on the phone who said it looked like I was charged twice, and she didnt know why but I shouldnt have been charged so she will fix it and call me back. Of course NO CALL, so I thought maybe the money will back in my account in the morning. NOPE, no money so I call again. I asked for a supervisor... they dont allow that so again I started with my story and series of questions to an Australian man who said " he was going to call the hotel and asked me to hold. He came back on and said "the manager at the hotel Tammy would be in at ! pm, he would call her then and then call me back" NOPE! No call back, maybe the money will be in my account the following morning. NOPE! So I call again. " I talk to Lashawnda "where I tell the story all again, she asks for me to forward her my bank statement and so I did showing that Priceline took out money for all four rooms for 4 nights. I forgot to mention that after talking to the Australian fellow I got on line and cancelled everything...I have the email stating that everything is cancelled. But... I am a mom of five...I was going to Utah to see my oldest kids for four days. I have a son and daughter in law close to me (about 6 hours away) that are having a baby this weekend. The money taken from my account was to get and stay by them when baby comes...so I am desperate because all my money is gone. I am so confused about all the different excuses I have heard...sorry maam, we contract out work with Booking.com, you ll need to talk to them. This never should have happened, i ll fix it and call you back. I am sorry Maam, it looks like you made two reservations, 1 wasnt refundable and we already paid the hotel. It was Priceline NO it was Booking No its the Hotel! After my fourth phone call to check on what I thought was going to be my refund, of course I ask for a supervisor...NOPE that doesnt happen so I tell my story from the beginning, he has a whole new set of excuses that make no sense especially since I have all the email proof, o I demand a supervisor...Yea here comes Mario with his own set of excuses and apologies. so I start the story again, he apologizes and says there was a clause somewhere that I missed that stated no refund. I asked to talk to his boss and he put me on hold, and after 20 minutes I was so mad I just had to hang up and cry! I do not know how I could have been charged for reservations that state there is no charge! I do not know how priceline can have a set of reservations but booking does to when I was on priceline.com only. I was scammed? I am not great on the computer, I am a social worker so I am ok on it, but I would think that priceline would be smart enough and ethical enough to see that a person cannot make two reservations at the same time at the same hotel. I have emails to prove what I say, I know that each customer service rep told me a mistake had been made and they would fix it, and that in the end my last $452 was taken. You scammed me, shame on you!

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4:55 am EDT
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Priceline.com car rental

Paid for a car rental through Priceline for $142. Then later found a lower price for $107 through the same website. They refused to pricematch because THEY couldn't find the lower price and told me I already had the lower price. I offered to send the link and told me they needed to find it in real time. Real time meaning hike I'm on the phone THEY put the search in and find the same exact price THEMSELVES. I asked if I further complete the reservation with the lower price will I receive the difference. They said " I advise you not to do that because you will have two reservations to pay for then. " They still needed to do the search themselves and refused pictures, links and a confirmation if I completed the reservation with full payment from their own Priceline website.

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3:53 pm EDT
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Priceline.com car rental

I booked two car rentals through Priceline in April 2017.
I paid in advance for the car. When we got to Dublin we went to Budget and were never credited the amount I had already paid. They told us they would upgrade for free and we were charged 60 extra a day. They told us there was a deposit on our account of $500 we were never credited back. We couldn't use our credit card in Ireland because the car rental had used up all our credit. I have tried twice to fix this since I have been home and nothing has happened. please help fix this I was planning a $70 car rental it turned into over a thousand dollars.

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12:04 am EDT

Priceline.com unethical behaviour

Hotel Confirmation Number: Room 1: 80559EC042270

Room 2: 80559EC042269. I requested free wifi, free parking, free complimentary breakfast. I got the two rooms, and as I was looking at the hotel and its reviews, I read that they did not have free breakfast or complimentary breakfast. I called the Priceline number and the young man switched me to a different person name Kensy. When I retold my story, about the company made a mistake and I just wanted to get a refund so I may choose another hotel with Priceline, she said she could not do anything. I asked to talk to her supervisor, she said that she was it, and there was no one else. I insisted and she put me to another person named Kelly, employee number 5260217 and she said she was Kensy's supervisor, and she said the same thing. I complained that this sounded like a bate and switch and that I definitely chose these three options, she said no. I reminded her that Kensy mislead me to believe that there was no other supervisor and after I insisted, all of sudden there is a Kelly, so how can I believe and trust Priceline. Did not get anywhere. All I want is a refund so I can make another choice within Priceline and get what I requested. This has been the worse experience, and I hope this can get settled in a civil manner.

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About Priceline.com

Screenshot Priceline.com
Priceline.com is an online travel agency offering a range of travel-related services. Customers can search for and book flights, hotels, car rentals, cruises, and vacation packages. The platform features a 'Name Your Own Price' tool and express deals for savings on bookings. Priceline also provides travel insurance and 24/7 customer support.
How to file a complaint about Priceline.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Priceline.com. Make it specific and clear, such as "Incorrect Billing on Hotel Booking" or "Unresponsive Customer Service at Priceline.com".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Priceline.com. Include key areas such as booking problems, customer service interactions, billing discrepancies, or issues with refunds or cancellations. Mention any relevant transaction information, such as booking numbers or dates. Clearly describe the nature of the issue, including what you expected versus what actually occurred. If you attempted to resolve the issue, detail the steps you took and the responses received from Priceline.com. Explain how this issue has personally affected you, whether it be through financial loss, inconvenience, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, confirmation emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Priceline.com. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct and relevant to your issue with Priceline.com.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Priceline.com or other users to further address your complaint.

Overview of Priceline.com complaint handling

Priceline.com reviews first appeared on Complaints Board on Aug 15, 2006. The latest review Overcharged/no refund/no customer service was posted on Aug 16, 2024. The latest complaint Cancellation of flight February 24 - 25. Call started at 11 pm. it's 3:25 a.m. now. was resolved on Feb 25, 2022. Priceline.com has an average consumer rating of 1 stars from 1013 reviews. Priceline.com has resolved 87 complaints.
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  1. Priceline.com Contacts

  2. Priceline.com phone numbers
    800 7742 3546
    800 7742 3546
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    7%
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    International
    +1 (800) 123-3316
    +1 (800) 123-3316
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    Mexico
    +1 (877) 477-5807
    +1 (877) 477-5807
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    USA & Canada
    +44 207 136 8462
    +44 207 136 8462
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    United Kingdom
    +61 282 239 711
    +61 282 239 711
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    20%
    Confidence score
    Australia
    +64 99 200 062
    +64 99 200 062
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    New Zealand
    +33 157 323 025
    +33 157 323 025
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    France
    +49 695 170 9665
    +49 695 170 9665
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    Germany
    +30 800 4414 6960
    +30 800 4414 6960
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    Greece
    +39 291 483 354
    +39 291 483 354
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    Italy
    +31 202 008 497
    +31 202 008 497
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    Netherlands
    +34 912 754 770
    +34 912 754 770
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    Spain
    +81 357 674 586
    +81 357 674 586
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    Japan
    +82 234 837 211
    +82 234 837 211
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    South Korea
    +1 (800) 774-2354
    +1 (800) 774-2354
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    Caribbean
    +1 (888) 751-9159
    +1 (888) 751-9159
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    Dominican Republic
    More phone numbers
  3. Priceline.com emails
  4. Priceline.com address
    800 Connecticut Ave., Norwalk, Connecticut, 06854, United States
  5. Priceline.com social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 03, 2024
Priceline.com Category
Priceline.com is ranked 13 among 518 companies in the Travel and Vacations category

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