CB Furniture Stores Pottery Barn Complaints #2-21

Pottery Barn review: PB comfort square arm upholstered grand sofa

Regina Reynolds of Concord, US

Aug 14, 2023 9:17 am UTC

Verified customer

They delivered the wrong sofa to me in Jan I am requesting to get a refund on this sofa that I did not order. I know that you won't take the sofa back I feel no Memory Foam in the cushions the color of the soda is not Oatmeal which the color that I ordered I paid 3,299.00 for this sofa. This to me is fraud, Iam going to get reaching out until I get this resolved. I put the order in at the Pottery Barn at the South Park Mall at 4400 Sharon Road Charlotte, NC 28211, the desigh specialist they helped was Desi Andrus.

Desired outcome: I am requesting a refund of some of the money for the wrong sofa with the Memory Foam. At least 2,000

This sofa is not comfortable it has no Memory Foam Cushions the color is bad Please don't buy this sofa.

Keywords:

color cushions fraud memory foam oatmeal order refund sofa south park mall

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