Portfolio Recovery Associates Logo

Portfolio Recovery Associates

Having problems with Portfolio Recovery Associates?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

1800 772 1413 (Customer Service)
120 Corporate Blvd., Ste. 1
Norfolk, Virginia
United States - 23502
Mon8:00 AM - 11:00 PM
Tue8:00 AM - 11:00 PM
Wed8:00 AM - 11:00 PM
Thu8:00 AM - 11:00 PM
Fri8:00 AM - 11:00 PM
Sat8:00 AM - 8:00 PM
Sun11:00 AM - 10:00 PM

Complaints & Reviews

Calling wrong person!

I just moved and have a new number. Apparently Portfolio Recovery (collections agency) is looking for someone with the same first initial and last name. Every night about the same time, after I have retired, they call. It is an automated message and says if I'm not "Chad" to disregard. It wakes me up and I get up for work at 2:00 A.M. so I go to bed very early. I have not been able to find the right person to make this stop. It is even on the weekends! Apparently some brilliant person thinks there is only one C. Wilson in Scottsdale, Arizona and it MUST be Chad. I cannot disconnect my phone as I have elderly parents that may call. My number is also unlisted. As with most collection agencies, it doesn't matter if it is a mistake, they will drive you absolutely NUTS! What do I have to do, pay off Chad's debts to be free of them? Move? Change my name?

Sleepless in Scottsdale.

  • Jo
    Joseph A Mullaney III Dec 04, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Hello, my name is Attorney Joseph A. Mullaney, III. I represent Pennsylvania and New Jersey consumers against companies that mis-program their computers to call the "wrong person." I have found that the only way these companies change their policies is to be hit in the pocketbook. If you have a residential (non-business) telephone number receiving unlawful consumer debt collection telephone calls, you may have a cause of action. Did you know that you may be entitled up to $1000.00 under the Fair Debt Collection Practices Act, 15 U.S.C. 1692, et seq. and another $1500.00 for each automated (prerecorded or artificial) telephone call under the Telephone Consumer Protection Act, 47 U.S.C. 227, et seq.?

    If you wish to speak about your matter, please email me. If we agree that professional representation is warranted, I represent consumers without any upfront costs or attorneys fees. Instead, they will be deducted from your recovery and/or awarded by the court against the defendants. Other terms and conditions apply. I hope to hear from you soon because there are important statute of limitations governing your possible action.

    Nothing herein is intended nor may it be construed as legal advice. For legal advice, consult an attorney.

    Very truly yours,
    Joseph A. Mullaney, III, Esquire
    Law Office of Dimitrios Kolovos, LLC
    701 White Horse Road, Suite 3
    Voorhees, NJ 08043
    Tel 856-784-0101
    Fax 856-784-5558

    0 Votes
  • Ow
    owen hinkle Dec 25, 2019
    This comment was posted by
    a verified customer
    Verified customer

    they threatened with being arrested and being thrown in Jail if I didn't pay this. In an Email I have a copy of the Email

    0 Votes

In The News

Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints
If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
One of the largest consumer sites online. Posting here your concerns means good exposure for your issues
A consumer site aimed at exposing unethical companies and business practices
ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people
You'll definitely get some directions on how customer service can best solve your problem