Popeyes review: Both the food and the extremely rude manager lady working on 8/25/2019 at 3:22 pm

We went into the drive thru. My husband ordered for $20.99, an 8 piece spicy order and told them to replace the thighs and backs with wings (we would have paid if there was a charge, that was not a problem). We came home and had wings and 3 large very greasy backs. The backs had been placed into the box without even being drained of grease. Grease was dripping all over the box.
We tried to call. The number does not work. Why don't you try it?
(817) 337-7823. My husband went back, driving all the way back since they don't answer their phone.
He went inside and the manager, a very rude short lady with dark hair, argued with him about his order, she stated the food was spicy when it was most definitely not, then she refused to replace it or even give a refund, telling him that he said he didn't care what she gave to him which was a blatant lie because all we eat are wings, breasts, and occasionally legs.
Finally she agreed to replace only 3 pieces with 2 breasts and 1 drumstick. The restaurant was packed and she was rude and nasty. To make matters worse, my husband was so upset over driving all the way back there and being treated so rudely, that he forgot our other chicken on the counter.
I guess the rude woman didn't bother to let him know. So guess what popeye's I get to go hungry and I am at home and sick which is why we were picking up fast food.
This is appalling customer service for any restaurant. The phone is disconnected or doesn't even work and then she is rude upon our return.

I believe I should receive some form of refund for this appalling extreme inconvenience and your rude manager what she put us through. Do they intentionally leave the phone off the hook or unplugged?

Then I tried to complain online at the website and it would not work. I tried to call a main customer service number and hung up after waiting 10 minutes cause like I said, I am at home sick.

I am originally from new orleans and remember al copeland and the beginning of popeye's restaurant chain.
This is a sad and sorry way to run a business. I hope I hear back from you and get this and I hope you reprimand your extremely rude and inconsiderate manager lady who should not be working in the restaurant business.
It is popeye's #10634 order #52 receipt picture is attached

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