Popeyes Chicken — rude and possibly doing something criminal
A few months ago I went through the Popeye's drive thru in Loves Park, IL on N. 2nd. It was storming outside and I got home to find that she shorted me on what I ordered. I called the store and explained the situation. She was rude to me and acted as if I was bothering her. I could he ar her laughing on the phone. She wanted me to drive back to Loves Park (I am in Rockford) to bring back to chicken and I refused. She was not trying to rectify the situation and I didnt get so much as a sorry. I was furious and hung up. Tonight on 3/17 around 4:55 I went through the Popeye's drive thru and there she was. I ordered a family meal with a 1/2 gallon of sweet tea. I handed her my card, she walked away from the register with it out of my view and was gone for over a minute. Then she returns with the receipt. I received my order and left. I realize that the tea pouch spilled all over the inside of my car and it looked as if someone tampered with the top because the safety tab was still on but the top was half way off. I believe she tampered with the tea and I will be following up with the police if I find that she wrote down my debit card information. I will NOT be going back to this Popeye's. I have two receipts (1) from the register with the time 16:55 and a second receipt showing she ran my debit card with the time o 16:56:49.
Name on receipt : Ervin
I would like you to take additional safety measures so that workers are not committing fraud and leaving our view with our credit/debit cards.
I would like them to respond appropriately and professionally when handling customer complaints. I don't want to hear excuses.