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Popeyes Complaints Page 17 of 67
Not a Complaint, but a great suggestion for another Popeyes location in PA
Please I am writing to suggest a great location for another Popeyes location in Pennsylvania in Morgantown, Pennsylvania. There are not any good places to get good fried chicken here.
There are two buildings vacant that would be so successful, I know!
In Morgantown, Pennsylvania.
There is a burger king location that went out of business and also an old Pizza Hut that Boston Market tried to be successful, but of course, they closed and their food is terrible.
My husband and I are from Virginia and always went to Popeyes to get chicken so we really miss it up here in the North.
Please check it out. I know you would be very successful in this area. Both of those locations are on the main Street, Route 23 West, that runs thru Morgantown, PA, as you get near the amish area.
Please it would be a top money maker I know!
service, cleanliness
Popeyes in Sault Ste Marie Canada, the restaurant is very! dirty. Smells like they wiped the tables with dirty floor water. Tables werent cleared and garbage was on the floor. We waited 40 minutes for our order! Uber and Skip The Dishes seemed to take priority. The staff was quite rude when we complained. I asked for my money back, but was refused! Ill never eat at this establishment again, or order take out. this happened 2023/02/21
Desired outcome: Staff needs better training on how to treat customers, as well as proper english! Ordering was hard due to language barrier
Complaint about w2s
I Jacob Campo need my w2s sent to my address from Popeyes at Elmsford NY ask for them when I called was told I don't have time and ill tell her and I give them to Yonkers to be mailed stalling being rude lying and like not wanting me to do my taxes to get paid my complaint is on Popeyes management for their immaturity disrespect and taking a long time to get work done I will never work for these people they should be fired and shut down put out of business or taking over by better managers and employees
Desired outcome: w2s be sent to my address I didn't change my address for 2022 taxes and Elmsford Popeyes to be investigated workers could be on drugs they should give drug tests for all employees
Popcorn shrimp and service
Tonight we came to the Popeyes on Campbell in Tucson, az. People were angry and leaving. The manager was yelling at the staff. The new girl was left by herself and could not figure out the register. After 20 min wait for our food, it was cold and the spicy chicken, was barely flavored. After eating half my shrimp, I came across a shrimp that had not been deveined. How many, might I have eaten? I don't know what has happened to this restaurant, but my family and I will not be returning.
Desired outcome: Refunded money and training for the entire staff.
Gift cards
My daughter sent me a $25 Popeye’s gift card for my birthday. Store #13582, Phone [protected], in Williston, Florida 32696, first said they do not accept Popeye’s gift cards. I asked to speak to the manager and was told that there is a problem with their card reader (or POS) and that it will not process Gift Cards, and that “the technician” has been out to...
Read full complaintCustomer service
I am so sick and damn tired of these lazy workers who wanna give everyone that’s orders a attitude. This establishment literally will hire a roach off the street. These workers are lazy, rude and arrogant. They never have what I would like to order and that would be okay if they didn’t make you wait a damn hour to order. I’m done with Popeyes for good...
Read full complaintService at the Popeyes on Highway 43, Saraland AL
On 2-9-2023 at approximately 4:15 p.m., I went into the Popeyes on Highway 43 in Saarland, Alabama to order chicken. There were two other customers before me who had already ordered, and another customer waiting at the counter to place his order. There was a girl working the drive through and doubling as counter clerk. A manager filling orders and two young...
Read full complaintRestaurant employees and service
2-9-23 4:00 pm. went to the Popeyes at 43392 U.s. Hwy 27, Davenport, FL 33837 The dining room was not busy when we arrived, and an older pair of ladies ahead of us. Looked like a shift change because there was a lot of traffic in and out of the kitchen and keys being tossed across the counter by the manger in the grey shirt. And workers kidding around...
Read full complaintWrong order.
I am reaching out to file a complaint on Popeyes Dublin Ga. location. I placed an order this evening through the drive thru window 2-9-2023 @ 5:59pm. I attempted to order a 12-piece tender only, which this location never has available. The employee confirmed with the cook the quantity of tenders available and placed the order. Not to mention, there was also 25-minute wait in the drive through... finally an employee brought our order out to the car. After making it home, 30 minutes away, we realize they only gave us a 6-piece tenders. I called the store and spoke with the shift manager - She stated there was no record of the order placed and to come back to pick up the additional 6-pieces. This is an absolute inconvenience as I live 30 minutes away and requested a refund. Then, after providing all of the information on the receipt. She states she could not find the receipt in their system. This location needs to be audited as the service is unacceptable.
Please refund my order. I have attached a picture and the receipts given.
Desired outcome: Please refund my order, many thanks!
Today, 2/10/2023 at 1:55pm I presented to Popeyes in Dublin Ga. to follow up on the wrong order complaint from 2/9/2023 after being informed by shift manager 2/9/2023 that the store manager, Cassandra Washinton, would give me a call to discuss my wrong order issue for 6-tenders being given when I paid for a 12-piece tender. (Technically paid $20.51 for 6-tenders).
Today, Cassandra happened to be working, so I informed her of the issue and showed her the picture of the receipt that I uploaded in my previous complaint. I also explained to her I called and that the shift manager was unable to retrieve my order in their system. And, that I had already filed a complaint online about this. Cassandra response "if you already filed a complaint, why are you here asking for a refund, without you giving me the opportunity to fix it." I responded that the complaint was filed as I was told the manager would call me 2/9/2023, and I never received a call from anyone. (Now it's 2/10/23 @ 1:55pm, still no call). Cassandra explained that there was nothing she could do as once the register is shut down, there is no way to pull the transactions from the previous day. She stated the shift manager doesn't know how to refund transactions anyway. And when she did make it to store, the register was already pulled... and she was at home sick last night. A very unnecessary and unprofessional discussion that does not address the issue. I asked her for the District Manager's information to assist with this. She would not provide her name, but Cassandra called the DM and seems per the discussion, the District Manager solution was to give the additional 6-tenders. Which is no longer needed, I ordered and needed 12-tenders the night before. I requested a refund as I no longer needed 6-tenders to be replaced. So, I just left as an unsatisfied customer. The service here is absolutely awful - They are basically stealing my money from customers.
Customer service
On 2/8/2023 approximately around 3pm me and a coworker walked in to grab some late lunch as we are both nurses, door was opened and we walked in to order, 3 young ladies at the Wadesboro NC location Anson County told us that they are only doing drive thru orders no walk ins, on this day we were out of office with one patient on an appointment and we were...
Read full complaint3 whole wings
I went to Popeyes #[protected] Jensen Dr Houston, Tx 77093 on February 9, 2023 at 10:28am. I ordered 3 whole wings. I was told the cost was $8.41. I told the employee that I didn't want the 3 biscuits that appeared on the screen. She said the cost is still $8.41 without the biscuits. So, I said give me the biscuits too if the cost will not change. My receipt...
Read full complaintFood
This is the 3rd time I have went to the Popeyes in Spring Tx and they have yet again not given me the correct order. It’s cold and raining here in Spring Tx and I get home to discover that they did not give me the correct order. I’m convinced this location should just stop asking customers what they want and just giving them what they want customers to have...
Read full complaintComplaint about w2s at popeyes
Was told by employers and managers I can not receive popeyes w2s in the mail that I will have to pick up at popeyes so if I not pick up I don't get and that's illegal will need w2s mailed to my address i'm jacob campo very frustrating my complaint is sure and i'm not lieing. Its not my fault so please submit this ticket at these popeyes w2s at both popeyes
Desired outcome: w2s sent to my address or thrrw email
Awful tasting chicken
Jan 31, 2023, 03:51 pm I was passing thru Shorter, AL and as always when leaving the casino, I stopped at Popeyes. Immediately, I noticed that there were four employees outside in a huddle. When I was at the drive thru, no one came to the speaker but there was one lady struggle alone at the drive thru window, so we went inside and placed our order to go...
Read full complaint12 piece family meal
First of all, I love Popeye's. Unfortunately, the last few times I have visited my Popeye's it has been disappointing. We ordered a 12 piece family meal with 2 large sides, and six biscuits. It cost $42.00. I don't mind paying for a good meal, but the meal we got last night was terrible. The chicken legs were so small that there was hardly any meat on them...
Read full complaint10 piece spicy chicken meal purchase Laveen AZ $33.00
I went through the Drive Through at the Popeye's at 35th Avenue and Baseline Road in Laveen Arizona on February 6th at approximately 1:15PM. I order the 10-piece family meal for $28 dollars and change. My total was close to $32. I declined a receipt. My credit card was under John H Knight. I drove two miles home. Issues: 1. I ordered the chicken spicy. It...
Read full complaintTo be made whole fact is the Kingston location is a fraction of what popeyes should be
1. 1 out 2 soda machines are not working 2. No Coke or Orange soda, and the coca cola vender was across the street Friday. and earlier today at burger King 3. I tried to use my 25 dollar gift car like I tried in the end of October, end of december, for some reason Your pin pad does not work with gift card, but you have my credit card number which I wa...
Read full complaintRude employee
Sunday, February 5th around 3pm at your 11611 location in Houston. Your drive thru order employee needs extensive training. The young man was very rude while taking my order. And when I asked for the manager he said he was the manager! Hopefully that was a lie. The main purpose of this complaint is to make sure young employees get the proper training! My last visit to Popeyes chicken.
Desired outcome: Proper training of young people and an apology would be nice!
Putting up fake phone numbers for stores
They just opened up a Bushnell Florida store and added a FAKE phone number to the location. They don't do online ordering so I assume they don't honor deals from Popeyes. Would've nice to have a working phone number for an actual supposedly opened business. I drive 15 to 20 minutes to go to the Wildwood location at least they have a phone tho they take up to an hour to pickup a pre-ordered paid for order.
Desired outcome: Working phone number,online ordering and to except Popeyes deals.
Seems their phone was off the hook and they except deals so disregard my complaint.
This section is worthless.
Order #651 Date 2/3/2023 Time Approx 1400 Ordered 3pc tenders (entrée only) Unsweetened tea (med) 1st issue: Total came to just under $10.00. Seemed like over-charging but the girl checked and that's what it is. At those prices, I won't be returning. 2nd issue: After discussing the cost of the meal, I handed her a twenty dollar bill. She gave me change...
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