Popeyes
reviews and complaints

On my bank account statement there was a charge of 39.98$ in Monmouth N.J. that I didn’t make. As my family and I frequent your establishment I don’t in New Jersey. I live in Feasterville Pa. and frequently use your local establishment in Bensalem Pa you can see my concern. I would like this refund sent to me and this investigation on my behalf looked into. Thank you for your help.

On December 31st, purchased 10 pcs. chicken (spicy). I was told that it would be ready in about 12 minutes. I agreed to wait. My order was cashed at 5:05 PM. I waited for close to 20 minutes. Left the store at about 5:25 Drove home about 12 minutes away. Packed out my groceries and readied the oven to warm up the chicken. The chicken was all dark (refried). I broke a pc. from the leg, the bone was black (stale).

I took the chicken back to the store(6:10PM) to see if I could get an exchange for freshly cooked chicken. When I got to the store, I saw the manager and beckoned for him to come to talk with me, as my goal was to do an exchange quietly. Johny(Manager) as he claimed his name was looked directly at me and then averted his eyes. I spoke to the same young lady that had taken my order earlier (Lindsay) and explained the issue. She graciously agreed to exchange but advised that it would be 10 minutes and that she personally would go to the back to do the exchange.

I advised that I still wanted to speak with the Manager. Johny reluctantly came out, so I asked him to look at the chicken as it was not fresh. He asked for my receipt and promptly told me that I left the store 1 hour ago and as such he could not exchange as it was more than 3 minutes. He insisted that I left the store at 5:00 PM. I asked him how could my receipt be timed at 5:05, I waited for 20 minutes. How could I have left the store an hour ago?

Johny refused to do an exchange and advised me I had to elsewhere and insisted on a refund, I advised him I did not want a refund I wanted to chicken as that was what I had planned for my family's dinner. He said he could not replace the chicken. A refund had to be done.

I was in disbelief as in the store there is a sign displayed that "Popeye's employees had heart, and that they would not have any excuses, but would fix the problem". Clearly "Johny" missed that class and did not read that sign.

I got my refund, left the store that I won't ever return to, and I will ensure that my friends and family members go elsewhere as "Johny" advised.

Maybe if I had gotten loud and cussed, I would have gotten the service. However, I had no plans to cause a show. But Popeyes store #4736 needs new management. Johny needs to go as he is clueless about customer service. Lindsay on the other hand needs to take a bow.

Johny - your management skills suck, you need to be in the back washing the oil from the grill and sweeping the floors maybe that will make you humble.

On Dec 22, 2022, I went to a newly open Popeyes Fried Chicken restaurant on Al Sheikh Jaber Al Ahmad Al Sabah Road near my home in Rimal. I placed my order at the drive through and was told to pull over and wait. We waited for about a half hour for the order to be prepared. All the time we thought it was taking so long because fresh chicken was being prepared. When we got home and opened the box, we found stale chicken. I will never visit Popeyes again in Saudi Arabia.

Last night on 12/30/2022 around 8:20 I placed my order online through the Popeyes mobile app. I went to the Popeyes and 1601 S US Highway1, Fort Pierce Florida 34950 to pick up my order. When I pulled up to the drive through speaker as I always do, I gave me order number and name Saline Hill the person I was talking to told me to pull forward because I had a mobile order. When I approached the window the two young men could not find my order and I repeatedly gave them my name and order number which was 82. Because they still couldn’t find my order, I told them what I had ordered and then I was told to pull forward and wait for my order. I then proceeded to wait 30 plus minutes for my order of two pieces of white meat spicy chicken, two mashed potatoes, and a biscuit. I watched as three other cars when moved to the waiting spots also. And as several other cars got their food and moved on. One of them was my brother-in-law who informed me he had mild chicken and he received his order. Then I saw an employee come out with three bags of food and went to the three cars that was sent to wait after I was already parked and waiting for my food. I then asked the young male employee what happened to my food, and he didn’t acknowledge that I was waiting even though he was the cashier that told me to pull forward. When I continued, he proceeded to speak to me with a condescending tone. Not once did he offer a reason to why I was overlooked. I then proceeded to leave and told him I was going to file a formal complaint with the corporate office. I decided to turn around and speak to the manager because I come to this store often and most time my problems get handled. However, when I was talking to the women in charge one of the told me my spicey chicken had just come up and the three cars had mild chicken. I asked her why the cashier didn’t explain that to me when I asked him about my order. Probably because it was a lie because remember the three cars were parked before my brother-in-law came through and he had mild chicken. The lady that I was speaking to didn’t know I had spoken to someone that came through the line. Yes, I was yelling because I was clearly being lied to and the young man was still being disrespectful towards me. I told the manager she needs to train her cashier on how to talk to customers. He proceeded to tell me he would get his mom to fight me he said this in front of the two managers that were on duty. This store is near my house but now with the cashier threatening me with bodily harm I don’t feel safe going back there. I called my brother-in-law to tell him what happened, and he told me that the same young man gave him a condescending attitude when he placed his order. My family was on facetime with me and witness my conversation with the managers and the cashier and now they don’t want me to go back to that store. I was taken back that this cashier was very comfortable with threatening a customer in front of both managers. I hope this problem is not swept under the rug you can disagree with what I was saying but to threaten to bring your mom to the store to fight a customer is disturbing.

In Dania b each heavy black men with plants on head thank he is a manger cuss me out really really bad also ones me wearing glass put my money in pocket I came sereval times only a few was nice one girl I think kind off boy looking was sitting at table maybe on break every very polite and a red ypong kid at window am taken this to corporate you people u have bad people there cusssing

I visited your store at 6502 Lemmon Ave Dallas TX, 75209 on Christmas Day 2022 because I had noticed this was one of the few places to eat that were open. I pulled to the drive thru and was told they did not have chicken sandwiches. They did not have chicken tenders. They ONLY had chicken and that could only be ordered thru the App. Really? Why were signs put on the windows indicating your "Special Holiday Hours" if you were not going to serve the full menu? Why did you even bother to open this store? How Special! Doubt I'll go back to this store. THAT Special!

Today, Dec. 20, 2022, I ordered four meals online, paid for them, and was told I could pick up the food at 12:35. I arrived at that time and there was nothing ready. The man at the window acted as if we were bothering him. He never said hello, didn't answer questions, and never thanked us when we finally got out food twenty-five minutes later. The most he did was shrug as if it wasn't his problem.

Then we found that two items we had bought and paid for were missing, one of which had apparently been substituted for without our knowledge or consent. That was the last time we will do business with Popeye's. Good chicken isn't worth bad service.

hello my name is Patricia Diaz im the parent Katrina Clardy and she currently works at your popeyes in westfield valley mall in san jose ca 2855 stevens crek blvd westfield santa clara ca 95051. my daughter has worked for you guys for more than 5 months and she has been sexually harrassed by employees there at popeyes. she states to me every time she comes home from work crying in the car stating that an employee in the back is always sexually harrassing her. when she complains to the managers they dont do nothing about it because there all mexican and only speak spanish. When my daughter hurt her finger at work she told the manager she needed to go home and the manager text her back stating "ok dork". When i went to her mall on 12-17-22 the manager juan stated i could not have cooperates number because i could only call there. My daughter katrina said juan and his wife michelle are managers there and she is the one that called my daughter a dork. my daugher is so stressed out with all this sexual harrassment at work and she cries to me everytime i pick her up. no child should have to go through this kind of work place. all the employees there only speak spanish. My daughter is the only mixed person at popeyes working and she states every time a customer comes in to purchase food that the other employees and managers will say to customers after a purchase "ok [censored]". and my daughter tells them that is not a nice work. she will state to me "mom they dont like black people working there". Her being black and sexually harassed is enough. she wants to quit because she feels if she complains she is going to get fired. I really need someone to call me on my cell [protected] my email is [protected]@yahoo.com thank you again

Sunday 11th not sure about time,early night.

My best friend, her 17 year old daughter, her 15 year old son, and I were headed home from a restaurant down the road. The daughter asked if I would stop by Popeyes because her 19 year old boyfriend, an employee there, called to tell her to stop by and get her."vape." Her Mom said it was OK. Well when we get there the female he had been cheating on her with was there...So they came outside. Her Mom and me were standing outside the car worried about what was going on. I went to my trunk to get my medication bag because I take my meds after dinner. I was talking to my friend and said "it's not worth it" referring to her putting up with cheating at 17. Well he heard that and became an animal. His sister was out there, also an employee, as well as his mother, also an employee, I think a manager which I didn't think was allowed because she'd be over her children. I don't think there were any other people working inside.But the boy started cussing me and threatening me and my friend's little daughter was telling him, I'm guessing, to chill out and that's when he hit her. I immediately called the police. All this time his sister is cussing my friend saying it's all her fault yet the boy called her to stop by there pretty much to rub the other girl in my friend's daughter's face. I'm telling them all to get in the car worried Mt friend's daughter is hurt and to prevent further violence. We slowly leave right as the police are coming. We pull across the street to be out of danger. This behavior was done in front of customers! This family was only worried about themselves. What if he had seriously hurt her?! These are not the kind of people that you want representing your restaurant. And I have seen multiple complaints about their attitude towards customers and quality of the food they serve out. And currently they are telling people I pulled a gun, cocked it, and aimed it at the boy! I have mental health problems and I am legally not able to own a gun. I now run the risk of being pulled over and put on the ground thinking I have gun! Plus you do not threaten a person who has mental problems. I am going to press charges Monday. I'm waiting on the police to get all the evidence: reports, camera footage, statements. I very much appreciate your time and attention to this incident. I just really want this boy to be punished for what he did. I am a victim of domestic violence and this hit me very hard emotionally... Thank you so much!

Today I went to a drive through at 1264 Farmington Avenue, Bristol, CT. When I went to the drive through, I first waited 5 + mins and still no one responded for drive through. I said “hello anybody there”. Then a lady told me to wait. After that there’s radio silence for about 15 mins and then again I said, “are you there”. Then the lady asked me to place my order without even apologizing that she kept me waiting for now 20+ mins just to place the order. After I placed the order and then the lady said I need to park my car and wait. Although it was just a pop corn shrimp and a chicken sandwich, I parked my car and then waited. I placed my order at 6:46 pm after waiting for 20 + mins. Now I don’t see anyone coming to hand over ny order, and I checked my watch and it’s 7:15. So already 20+17+15 = 52 mins. I decided to walk down to the store and then I see that the doors are closed with a hand written note saying “Due to technical problem the doors are closed and only drive through is allowed”, so I wasn’t able to go and grab my order myself. I then called up the phone number and then a lady on the phone picked up the call and then a lady finally walked upto my car with my order. I am very surprised with the poor customer service and also NO ONE was apologetic and I spent 1 freaking hour to just get my damn small order.

I am very very astonished. I have also experienced similar issues at this center before so I need someone to look at this matter because otherwise people will walk away from being a customer and you go bankrupt.

I usually go to the Gladstone store and spend 60 on a family meal went to the zona location and spent 95 and only got 10 extra pieces cause they didn't have the 30 piece button supposedly then I was shorted biscuits I will never go to this store again. I even called and verified at the other store. They even said the 30 piece 6 sides and biscuits were 54.99 plus tax but Zona cost me 95 for 40 pieces of chicken. I was told Popeyes has different meals at different stores but they have the same managers I need someone to contact me from corporate I wish I would have read the reviews I would have never went here.

Location #2962 location 2980 pat booker rd. Universal City, Texas.

I placed an online order and 30 mins later I went to pick it up. The order wasn't done. I showed the screens hot of the order but they refused to look at. They just want the name on the order. I gave my name but they didn't find it. I gave my wife's name which the order was under but they yelled at me for the first wrong name. I said I showed you the order on my phone that you refused to look at. They told me and my son not to come back and challenged me to contact the corporate office. This was my last time going there. Worst customer service experience of my life.

I spent a while waiting at the mic to order then when I began to order I kept getting cut off with my total but I wasn’t done ordering. I sat at the window and listened to the crew talk about baby mama drama not shut up or acknowledged at the window with any sort of hospitality. She was busy talking about random crap it was ghetto as hell

Also they didnt give my pregnant wife her god damn mashed potatos and I couldnt go back because I got to far.

Seriously this is place is legendary for screwing up orders