The complaint has been investigated and
resolved to the customer's satisfaction
PLDTno internet / no dial tone

K Review updated:

No internet since July 12th - July 15th. No dial tone at home and called pldt hotline for 5 times and no action. Personally asked for help from their local office here so they called my landline number to verify and someone answered it. Someone I dont know and he mentioned his address is 851 while our house number is 842. On July 14th, some technician reported that they already visited the area. I dont know how they can keep up with their poor service.


  • Er
    Erck May 14, 2019
    This comment was posted by
    a verified customer
    Verified customer

    Our issue has been escalated several times. One of the supervisors assured that there is someone (technician) will fix the issue and no one came. I called customer service several times and they always hanged up on me everytime I ask for a supervisor and place me on hold for more than 1 hour. Even the supervisors are rude and releasing the call as well.


    0 Votes
  • Cr
    Cruise Lim Jan 16, 2019

    What a [censored] service. Last March 10, 2018. I called PLDT Hotline 171 to request for a Plan upgrade from Fam Plan 990 to DSL Unli-Plan 1299. They advise that they will upgrade it my existing plan via online system upgrade. After their online system upgrade dated Mar 11, 2018, I've started experiencing intermittent internet connection, every few minutes, the internet line will cut again and again. I've raised a complaint via Hotline, they advised me that the Technician team will finished the 3-day line testing. What the [censored]! How come that you still need to perform a line testing when the services is unavailable. To continue, somewhere in December 2018, I' ve called them daily, then found out that as per their Technical Support, the upgrade plan that i have requested needs an ocular visit prior upgrade, also needs a latest modem to be replaced then the specifications of that modem should be suitable for DSL Unli Plan 1299, this is a [censored]! They performed an online system upgrade only. Finally, yesterday, PLDT Technician care of Fiberhome visited my area, then perform continuity test and replaced then replaced the existing modem with a latest model ( DSL Unli-Plan 1299 specification) . Services functionality was good yesterday. But today, i'm having a very bad experiences again, no internet landline, no signal on modem as of 10AM today. This is a very bad experiences, after they restored it yesterday, the services went down again today early in the morning. And the internet is very important to me because i'm using it during WORKING FROM HOME and i am having a remote connection via VPN (Virtual Private Network) to connect to Hongkong Telecom Network. Hopefully PLDT will fix this issues permanently. The problem has almost reached a year duration this March 2019.

    2 Votes
  • Po
    Poch555 Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Same here, No Dial Tone and Internet since Sept 14, 2018. Reported a ticket last Sept 15. Had no way to talk to their customer service other than their answering machine prompt. So I made follow ups with their Social Media Accounts (Twitter), been messaging them also for updates and follow ups. Turned out to be the ticket I reported was "closed and resolved" last October 09, 2018 as of 11PM without my knowledge or even a confirmation from them. Note that since day 1 I had my issue reported, I did not received a single call or text from them regarding my subscription account. I had to go to PLDT Commonwealth Branch (Which was near to me since I live in Novaliches area) To ask how it happened, they just told me that "They conducted an offsite line testing which resolved the issue" In which I replied that I'm still experiencing the same issue and that I did not receive a confirmation from their technician or customer service that my repair ticket is resolved. The representative said to me "Eh di mag report na lang kayo ng bagong ticket sir". It pissed me off, waiting in line for about 3 hours knowing that they can't do as much but I had to be calm. I had my issue again reported a new ticket. It's been 37 days since we had no dial tone and internet connection and 7 days since I had my new ticket reported.

    I'm having a hard time with my work since it's home-based as well as contacting my family abroad because of this. My Mobile data is the only thing I have as of the moment but this one's limited and slow depending on your area.

    I had the same issue that happened last June and it was fixed last July.

    What happened to PLDT? It's usually 24-72 hours before they can resolve issues like this before.

    1 Votes
  • Bu
    Buchacha Oct 17, 2018

    What's wrong with PLDT!!! They hired robots!! We lost out dial tone and internet, and I'm calling to their customer service and no one is talking to me except this robotic woman who kept on talking... And just gave me ticket number?! What's this? LOTTO?! Waiting for you to pick us? Shame on you! PLDT!!! I HATE YOU!

    0 Votes
  • Jo
    Joshua De Vera Sep 27, 2018
    This comment was posted by
    a verified customer
    Verified customer

    me too. we lost our connection last august. its almost 2months now that we dont have dial tone and internet

    0 Votes
  • Bk
    Bkrg Jun 22, 2018

    That’s what exactly happened to us. We even called some friends working at pldt to further assist us but still no one went to our house for the requested service . We have no dial tone for almost 2 months now and no internet for 2 weeks. They have bad service and poor customer care. 😤

    -1 Votes
  • Ch
    cheeseburger.ramen Jun 30, 2018

    @Bkrg We lost our internet connection and telephone dial tone since the evening of June 9, 2018. They always redirect us to the worthless reference ticket number in the PLDT repair portal. Up to this day (June 30) there is still no progress. This is a big disappointment since we're good payers.

    0 Votes
  • Ta
    Takara kim Nov 10, 2017

    We don't have internet access for a week now! I can't comprehend why you're always so slow to comply when were paying on time. Try putting yourself in our shoes. My sister is studying an online course now and most of us our college students so we are struggling so hard.

    -1 Votes
  • Al
    AllPLDT Dec 17, 2016

    No dial tone and no internet connection. the call center agent told me that it will be fixed within 72 hours. 72 hours without phone and internet? unacceptable. Hey PLDT send you technician now and Sunday is no excuse.

    -5 Votes
  • Tr
    trishhhhhhhhhh Jul 17, 2014

    Bad day! For about 3 days we've been suffering from no Internet access. Though the task bar indicate a strong or excellent signal yet as you browse at any browser log in portal shows over and over again. In the first day of this situation we already transact with PLDT hot line. As per customer service agent said we were given 48 hours to wait for their actions. As days past we encountered to be instructed to do this and do that still nothing happens? They said that they'll raise our complaint, yet no actions taken. Picture this out, i and my brothers and sister's have agenda's with our studies and work and business for my father. What's the use of having your own PLDT account if you still have to rent in a comp. Shop? You loose a transaction, grades, info, communication and in addition, highlight this one for more than 3 days of no Internet access you are still going to pay for that days of their Unused1 Internet service? see? if you were in my situation? I've been your long time patron, i pay my bills on time and yet what i'll have is this? please take actions. And never give lead time or any promise allowance time if you still couldn't make it in time..

    and please never let any of your customer wait for 3 days.. Cause in every passing second your customer might loose more than what i've stated .. Remember there's an effect in every action taken and an effect for every untaken actions ..

    If this always happen i won't wonder if someday you'll loose all your valued customer because of your unreliable and inconsistent services ..

    1 Votes
  • Me
    Melinda Ferolino Apr 27, 2017

    @trishhhhhhhhhh This is what's exactly happening to me now. Mine is worst, though. It's been 5 days without connection. The hotline CSRs keep telling me that a technician will be dispatched since Monday and today is already Friday.

    1 Votes

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