The complaint has been investigated and
resolved to the customer's satisfactionResolved PLDT — inefficient/poor service of dsl/landline
resolved to the customer's satisfaction
This is to air and let subscribers/future subscribers that the PLDTMy DSL is not as good as it is promoted. Most of the times, their Internet is not available and oftentimes get disconnected while you are using it. I subscribed to PLDT because of their advertisements -in prints, radio, TV etcs...this should be looked into the DTI-a lot of us are enticed to apply for their products/services, but it does not deliver what it is supposed to.
Everytime you complain to their customer Service units over the phone which actually takes a decade before you are able to to talk to their robot-like staff-you don't actually get the result, feedback or any worthy information about your complaint/s. Even the Supervisors that I've spoken to were simply a pain in the ###.
PLDT is known as the pioneer in the communication industry, but their products and services are antiquated...very backward... their technology coupled with their customer and technical staff do not have the heart to assist their customers...they are like driven to work just to get paid...nothing else; not even the genuine concern to make their clients satisfied.
Perhaps PLDT is not affected nor doesn't feel the pain yet beccause they still have a bigger market share-but I pray and hope that a competitor will soon rise to trample and overshadow them. And when the time comes "Good riddance" ###s.