This is the first letter I emailed off to PLDT at Nov. 29- 7:45 pm. followed by another letter on Nov. 30... as aof now, I have not seen or heard from anyone from PLDT.
My business phone with DSL was connected Sept. 26, 2013 yet since then almost every day neither my phone line nor my DSL if not both does not work for several hours of the day. Either the phone has no dial tone or the DNS server is not responding.
I f you check on your complaint or tel. logs you will see that we have called several times for many days to complain about the problem over & over again. The odd thing is everyone else around (beside or in front ) my establishment has no such problem . Their PLDT or DSL works! All the time.
This is a business phone, my business depends on my telephone & DSL internet and my business is losing money because you can not provide the service I am paying PLDT for.
Please do something about this asap, get it fixed right & stop telling me whenever I call to complain that it will be attended to in 24 – 48 hrs., every minute I have no line I am losing money with your inefficiency to provide a service.
It is Nov. 29, 2013... I have not had a phone line or internet connection since Nov, 28. My first complaint/phone call to your 171 no. was at 9 a.m. of that day, its been more than 36 hours & i have had absolutely no phone or internet.
I have called several times & all your customer service has told me is they would send technicians...it's 7:25 pm of Sat & I have not seen a single technician!
Lastly make sure that my billing statement reflects the hours of the day that my phone is useless or inoperable.. THUS NOT CHARGE ME FOR THOSE HOURS….
Please I need my phone ASAP... can you get someone to do something about fixing it?
Lourdes de las Cagigas
ADD. 566 TIRONA HIGHWAY BACOOR, CAVITE
TEL. NO. [protected]
ACCT. NO. - [protected]
To SME CarePLDT Corporate Customer [protected]@pldt.com.ph and 1 More...
Today at 11:07 AM
It's Nov. 30 & my phone &internet is still not working. I have just talked to someone on 177 & it the same old story... "24 - 48 hrs & the report will be made to send a technician over". it's been more than 48 hrs, I have called to complain 3-4x everyday since the morning of the 28th. I have emailed a letter to you last night at 7:45 pm, I have not seen a shadow of any technician.
What am I suppose to do? I have been nice, patient & have now begin to rage, rave & rant at your customer service. This is crazy, I wonder what or how you will behave if this happened to you. In the meantime my business is close, I am losing money & all the aggravation I've had to go through for PLDT putting me in this position.
How in the world are you people able to get away with this kind of service?