Over the last two weeks I have purchased 7,000 credits. I have been sitting and waiting for 22 in fire trunk. And over a week never seen it until yesterday. I was doing great getting bingos at least one every game until it showed up and then didn’t get even 5 daubs on that game. Not even just that the game has been kicking us out, lagging really bad, and freezing during games causing people to loose out on credits and then having to go another week before seeing the ungiftable they need to finish.. I am so tired of complaining to the worthless customer service and being credited a lousy 200 credits. The only time the game allows you to get ahead even just a little bit is if you down over $100 on their packages which are not fair. It should never cost that much for 6500 credits. That’s insane. And then customer service sends you some random message saying this is by chance which is a blatant lie. They use algorithms to pre determine your winnings. So they choose to let you win or not. Which is crap. No one should ever have to go days, weeks, or months waiting on one sticker to win a game that you don’t even win real money on. You have a better chance with slot machines than you do bingo blitz. Or go spend your money to play real bingo. thus game is not even American owned. It was bought by a Chinese consortium. This game needs to be investigated for fair game play as well as the price of the cards to what you win back in return if you down bingo. It’s completely insane to purchase cards for 150
To win 38 credits back. At least make the win what the cards are being purchased for. So I am asking for the reimbursement of the $99 I spent or the 7,000 credits I purchased and then got stolen by unfair game play.
Claimed loss: $99 or the 7,000 credits from unfair game play, being kicked off, lagging, game freezing
Desired outcome: Reimburse credits I would love to continue playing but changes need made in game as well customer service. look on the complaint board you see my complaint is same as the others players are getting tired of being ripped off.
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