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Wink Bingo complaints 13

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4:19 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Over a week ago I won over 3000 pounds and as soon as I withdrew they blocked my account and said it was standard practice to do preliminary checks. A week later my withdrawal is still with them. They lied and tried telling me the date of birth I entered was erroneous which is in itself such a disgusting reason to block someone so I sent proof. They were...

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6:22 am EDT
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Wink Bingo The whole company

I won £32400 on Friday 9th June 2023 and the company are refusing to pay I have emailed all the email addresses given and they have all not got back to me which is one of the worse customer service going, I am not happy how this has been handled the account being used is Laurz4sm and they have now blocked the account which is not impressive, a lawyer has stated that I have won the money fairly and this money should still be paid out

Desired outcome: Funds and a apology

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Lawrence mcneill
Poole, GB
Mar 28, 2024 12:28 pm EDT
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Won £500 next.day account.blocked and they wont answer my emails.

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Rose Quartz
, US
Jul 12, 2023 8:20 am EDT
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Iam currently having exactly the same problem with wink bingo.

They really are terribly dishonest.

Many people have also reported their experiences on other platforms.

I have got to see my winnings as a loss now,

Like so many others.

Let’s hope they are investigated soon.

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8:50 am EDT
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Wink Bingo Account restrictions

Dear sir/madam

My account is singleladies,

name, Lisa Epsom,

d.o.b 25/04/1980

play regularly and today I put money on and won, I had to stop to do stuff in the house. Once I finished I tried to log back in to my account to which it says your account has been restricted. I win that money with my own money. I'm intitiled to that money as u won it off my own money. I have been a loyal customer for over 10 years for u to do this is terrible. U have has alot if money from myself. Please could someone help me resolve this please, if someone could continue asap it would be appreciated thank you.

Many thanks

Lisa epsom

Sent from Outlook for Android

Desired outcome: To have my account back and be able to withdraw my money I won, also keep my account as I enjoy playing, it's peace time as a mum

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Gabriela P
Bucharest, RO
May 15, 2023 9:29 am EDT
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Hello Lisa,

Thank you for reaching out to us.

I have reviewed your complaint and at the moment it is still under internal review and has been since the moment you reported it to us.

Your confusion is understandable and I am not trying to diminish the fact that the experience was not as smooth as it could have been, however I will kindly ask you to allow us the time to finish the review and provide you with what I hope to be a satisfactory resolution for both parties.

We will continue to update you via our regular communication channels. Rest assured this will not be ignored.

Please accept our apologies for any inconvenience this may have caused.

Your patience and understanding are very much appreciated.

Yours truly,

Gabriela

Wink Bingo Management Representative

Is Wink Bingo legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Wink Bingo to be a trustworthy company. Although there's a 30% resolution rate for customer complaints, which deserves attention, Wink Bingo is known for their high standards and safety. If you're thinking about dealing with Wink Bingo, it's wise to check how they handle complaints.

Wink Bingo earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Wink Bingo. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wink Bingo has claimed the domain name for winkbingo.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Winkbingo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Winkbingo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Wink Bingo as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Wink Bingo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Wink Bingo's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 0 complaints were resolved.
  • Wink Bingo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • While Wink Bingo offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
  • We conducted a search on social media and found several negative reviews related to Wink Bingo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:35 pm EST

Wink Bingo The live chat safer gambling

I was playing winkbingo i contacted chat to ask about withdrawl she sent a message which I scan red instead of taking my time I said sorry I have dyslexia and she has got my site blocked I have no problem reading writing communicating I am not disabled I have slight dyslexia double letters mainly scan reading was me being lazy but I can fill in passport forms job applications any card of letter just like your terms and conditions I take a bit extra time all I have to do is slow down I am not an at risk gambler this is really embarrassing and the reason for closing my amount is stupid this is not a problem I also have a green sheet I can use but ever need to as my problem is so small all I did was not notice she had replied while I was typing now site has blocked me and I have 453 withdrawl approved but not sent as of yet

Desired outcome: Site reopened and my money

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3:09 pm EDT
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Wink Bingo I have withdrawn 5000 from my account and now wink bingo have closed my account

I open the account with wink bingo and I deposited money and I won 5000 pound as soon as I won the miney wink bingo closed my account and didnt inform me till I went in and it was closed and looked up the contact number amd phoned them the reason I got from them was that I need to send documents in to verify who I am like passport proof of address photos and my card so I emailed my all my documents and so I week theu were saying passport is wrong and for 9 days I was sending in passport photos and once my passport was verified now I am getting there is a card on rhe account that I need to proud to them irs mine but the card it's mine and rhat I havent use rhat card ever feel like they are trying all reason not to paid me my money so please can you help me I have done everythink they have asked and also they have told me rhat if I can't proud the card then it's be a third party and that they have wiped the money wen I know that not true

Desired outcome: The outcome I want is the withdrawal send to my account 5000 pound

Read full review of Wink Bingo and 1 comment
Update by Katie Price
Oct 13, 2022 6:18 am EDT

My case hasn't bin resolved and I still need further help plsase

Resolved

I have messaged back

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Rainbow 1986
PAIGNTON, GB
Dec 07, 2022 5:40 am EST
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This has also happened to me I have put in a complaint as its an absolute joke I sent all relevant documents they wanted and now my account is closed with 3800 in pending absolute con artists

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10:58 am EDT
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Wink Bingo wink bingo ripping me off

hi i have been a member of wink for over 10 years 3wks ago i played cup carnival got free spin symbols on every line all reels had stopped then a few seconds later nudged every1 off then 3 days ago i got free spins on same game got 3 of the wilds with matching symbols would of been £400-£600 then a few seconds later nudged all off again spoke to support and they said they will look into it but i wont be refunded any money im furious

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7:43 am EDT
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Wink Bingo Bingo site and slot games

How can it be possible that you can be member of this site for years and not have any significat wins? The same names appear time and time again as winners in each game and given the number of players, the winnings are a pittance (never enough to be able to cash out). The majority of players are NEVER able to cash out. I have played on average £80 per month for 3/4 years, sad, I know especially when I consider a game JP averages £30 Today having seen the same names come up time and time again, I came to my senses and have excluded myself from this site for 5 years with the intension of splitting £50 a month into my children's bank accounts. Hopefully, in time everyone will see this site for what it really is. It offers very little.

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6:54 pm EDT
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Wink Bingo closed my account and refused £40 refund i had used to open account

I rejoined wink bingo last night, after depositing forty pounds and winning on slots to boot it booted me off site.After talking to live help apparently i did not pass security, considering they had took £40 i was surprised toi say the least, is this legal? where do i make a serious complaint, they refuse to refund saying i had spent the cash, Is this company for real? this is pure theft, stay well away from this site, i play on many sites but this one is getting away with far too much, someone please close this site for good, banks dont get away with theft, why should these sites?.Amanda.

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Update by amanda165
May 19, 2013 6:48 pm EDT

I rejoined wink bingo last night, after depositing forty pounds and winning on slots to boot it booted me off site.After talking to live help apparently i did not pass security, considering they had took £40 i was surprised toi say the least, is this legal? where do i make a serious complaint, they refuse to refund saying i had spent the cash, Is this company for real? this is pure theft, stay well away from this site, i play on many sites but this one is getting away with far too much, someone please close this site for good, banks dont get away with theft, why should these sites?.Amanda.

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5:34 pm EST
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Wink Bingo closed my account when i withdrew money

i hold many accounts with casanova, i have an account with redbus bingo, tasty bingo, wink bingo and posh bingo, i never win on these sites and have never withdrawn off wink bingo before, however after spending £70 via paypal last night via paypal and withdrawing over £100 i log in today to be told my account has been blocked due to security reasons and my money wont be released until this matter is resolved, however the only communication is via email and i am still allowed to log into the other bingo sites that belong to this company, there were no security issues when they were taking hundreds of pounds off me but when i finally get abit back they block my account, i am a single parent and was so pleased to win my money back last night only to recieve an email first thing this morning, please help?

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8:49 am EST
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Wink Bingo closef account wont release winnings

hi
i joined wink bingo on the 27th october 2009 and played my free £15 bonus and won nothing. More than two months later a few days ago i deposited £50 into my account and won over £100 and cashed out my winnings. Now wink bingo have disabled my account wont let me withdraw wont let me deposit and have asked for personal documents. They say they cannot verify the ownership of the card! What [censored]! Why didnt they stop me from depositing when i put on £50? They had over two months to verify my card but they didnt and now when i have tried to withdraw they are being difficult! I was victim of fraud a few years ago when over £1700 of my student and bank loan was ripped out of my account! I will not send my personal and private documents to a bingo site. It does not state anywhere on their site that we have to disclose our personal information to them and i beleive we should have that choice. I have been playing on other online bingo sites for months with the same card and they have not had any problems. I have deposited and withdrawn numerous times without any hassle. I am disgusted with them. I have lost out on £50 and my winnings of £110 and am very depressed. I am student and barely get by and this is very unfair. Posh bingo their sister site has done the same to me too. My account does not even exist on there. Why is it not a risk to them whilst depositing. They gladly let you deposit but when it comes to withdrawing they ask for very private documents. There is no way in the world they are getting any of my personal documents. I have suffered enough in the past.They say they do it to every player but the friend that refered me to the site has never verified anything. He was even shocked! I beleive they have ripped off alot of people and this is probably the only site that has so many complaints. I dont plan on sitting back and letting them take my money. I either want my winnings or what i deposited. Has this happened to anyone? I will be informing my friends who play on there too as to what a scam this site is. Where wa sthe verification when i joined. my card has been registered to their site for over two months. Why didnt they stop my deposit. They are greedy con artists who dont like newbies withdrawing and like to cause problems as they know not everyone will disclose their personal identity documents.
Please help!

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poppyhoppy
Kirkcaldy, GB
Oct 18, 2012 4:25 am EDT

i want a 20 pound refund and i want it now. superlagers@hotmail.co.uk

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ms h
, GB
May 02, 2010 9:27 am EDT
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hi all, i joined wink on 25/4/2010, i was told if i deposited 10 pounds i would get the chance to spin a wheel and win anything from 15 to 1000 pounds guarenteed to myself within 24 hours, a week later this still wasnt possible, after endless emails, phonecalls live chat iwas told the same thing, the problem will be sent to the technicians.absolutly nobody seemed interested, i explained id joined due to the inncentive of the wheel, , and in all fairness to get that promotion i deposited the 10pounds required, i tried the approch of an email to see if they were prepared to come to an agreed settlement with me and explained that it would give me the trust to enjoy there site due to the fail in the promotion, they refused my offer...in one last attempt i spoke again to somebody by the name of martin on live chat support, again went over the whole scenario and he asked me if 1000 pounds would help, but first he said i have to promise that i have no debts as this was a responsible site! i replied to him that if that question was relevant then why wasnt i asked on joining, he also denyied offering me the 1000pounds, i have evidence of this conversation on email transcript, he then said he was ending the conversation and cut me off.

also earlier in the conversation he asked me to foward an email of my complaint to him and he, d foward it to the appropriate team, i declined this as i wanted higher authority to take my complaint, apparently this isnt possible and all emails go to them first!

i have since contacted them asking them to close my account and reassure me that my bank details will no longer be available on there site, iwas asked if the mistake was on there behalf, i explained once last time the situation and my reply was..."OK HUN WE, LL CLOSE IT, how unproffesional.just shows the level of seriousness they take in your complaints.

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5:43 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wink Bingo appear to be closing players accounts without warning & for no reason. They will not enter into any discussion, but if you manage to speak to a human being they tell you its being looked at by "higher management" and they will get back to you - they never do, This seems to have just started this last month (December 09) and I know Im not the...

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11:29 am EDT
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Wink Bingo they are conning gits

starts off great i got £15 free won a bit so i deposited a fiver it didnt say at the time to have successful withdrawels that i would need £20 in there and to have played it so as i was saying i have toateld £265 in winnings now and will they let me have it NO they say i need to deposit more £15 and play it thought it was fair as i wanted me winnings so trys to deposit and they wouldnt let me said it was a error on banks side but there is nothing wrong with bank as i was saying i read other complaints here and found out they took money and wanted details they shouldnt actually need so my advice to anyone cut ya losses and get away i have now cancelled my card on the website but this is stupid wink bingo is quite a big site and it sponsers tv programs so why cant they be fair and let real people win.
thanks for reading my rabble its a warning from Emma who is very mad

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aph10073
, GB
Nov 07, 2013 1:15 pm EST

biggest con merchants next to jpj these gibralter run sites need closing just scammers

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chattanoga
Royston, GB
Oct 18, 2009 8:27 am EDT

its ur choice to play on there, and its ur choice how much u found.
it called gambling,

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6:11 pm EDT

Wink Bingo Ripped off

Hi I hope I writing to the right people. I am very upset at the way I've been treated by WINK BINGO. I complained to our Gambling commission and they sent me to you. Anyhow I"ve spent many hundreds of pounds at WINK BINGO. Everything seemed great until after not winning for the 100th time I noticed that I NEVER EVER GOT The Jackpot on a few of their machines. These are written in Flash. I have a postgraduate in Multimedia and know how easy it would be to do that in a FLASH game. Never have a jackpot. I thought surely the money I've played on these machines with a ten pence and twenty pence stake I would have got a jackpot it wasn't even for that much just ten or twenty pounds. So I wrote to them about this and said about having the post grad and so on and how I couldn't understand why I hadn't had a jackpot and how it must be fixed. DID they reply and tell me off for saying such a scandalous thing about their website?NO! They ignored me for ages then they sent me an email saying I couldn't be found on their database! Then when I kept emailing they said I didn't exist. I tried logging in as they owed me money and I was told I didn't exist. When I tried to set up a new account they said that my card was registered to another player. They said I'd never been with them.

I COULDN'T Believe this I thought that they may give me some free plays, or tell me something like of course you can win the jackpot etc. but surely their behaviour stinks of GUILT! I have the emails to prove I was a member plus all their others to say I don't exist even though I'd had an email a few days before off them!

PLEASE HELP! They must be ripping people off like they did me and it's a fixed fruit machine. It must be or they wouldn't have acted the way they did. I can't think of anyone else to turn to.

SO I ask for your help now.

THANKS

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Loz1234
Poole, GB
Apr 13, 2024 9:15 am EDT
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Joined up Deposited £200 won £500.withdrew the £500 .next day my account was closed.they wont answer my emails.no help when i call l.Avoid like the plague am not the only one either look up wink bingo wont pay me on google there are lots more people they have not payed

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Loz12345
Poole, GB
Apr 14, 2024 3:04 am EDT
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Joined on the 18th march deposited £200 Won £500 withdrew £500 next day account closed and the wont pay me.or answer my emais.tried calling hut no help avoid like the plague.have heard of others people this has happend to. Do not use them

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Naveen konakanchi
, IN
Oct 14, 2018 9:17 pm EDT
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I m searching about today petrol price
But it's showing 6 months. Back details

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Luckyformexxx
, GB
Mar 01, 2018 7:34 am EST
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Been playjng wink for about 6years. I have constantly played Twinspin for over 3years and never had a jackpot.
Last week I played over £400 and never had a full feature. The play has changed and you never get all reels the same.

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maureenarm
, US
Jan 25, 2017 3:46 am EST

Hi I won over a hundred pounds last week and asked for pounds to be transferred into my account and I'm still waiting.ive trued to get back on the site and I have been blocked what can i do

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karla
hull, GB
Jun 12, 2009 6:12 am EDT

i would like to complain to you about glorious and wink bingo, on the 21st may i loged into my account and there was 800 pounds in it i thought i had won i played a while next time i loged in there was more i went into transactions and so all the deposits .there was three 500 pounds and two 200 pounds in two days .the most i ever deposit at one time is 10 0r 20 pounds.nobody knows my password and i never deposited this i have now got bank fraud onto this but i would like people to know this can happen i still havent got my money back yet 1900 in glourious and 300 in wink.but both sites are aqua bridge end were you deposit.. if this has happend to anyone else i would love to know thankyou karla phillips

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shauna090886
Harwich, GB
Nov 28, 2010 7:01 pm EST
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i have been playing wink bingo for a while now and have enjoyed it untill now when on the 26th november 2010 i deposited 70 pound and won 200 pound which was good and straight away i withdrew this so it would be processed into my bank, on the 27th this money was reversed back into my bingo account and 140 pound was deposited out of my bank account, i found this out on the 28th because the last time i was on the site was the 26th when i had won the money. i spoke to the live help chat to a lady called megan she basically said that it was me because it was done on my account, and that on the 27th the same games were played that i normally play and that no one can access my account other than me. when i was arguing my point that it wasnt me she told me that my account would be closed and the security team would contact me, i asked what would happen about my money i was then told that a decision would be made by the security team. so at the moment im down by 340 pound and my bingo account has now been closed. has this happened to anyone else and what do i do next?

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phillip turner
, US
Feb 23, 2013 3:38 am EST

After depositing some money to play on the online bingo site Wink Bingo, A few days later I checked my online banking and noticed that a total of £35 extra had been taken out than I had deposited. I contacted Wink Bingo and did what they asked and sent copies of my bank statements.
Every time I contacted the security dept. who are based in Gibraltar, I had a reply from a different person each time and they obviously hadn't read my previous emails properly as the kept asking me things that I'd already explained before.
I then noticed a further £10 going from my bank account that I hadn't authorized therefore I asked them to suspend my account until this matter was resolved. The matter was resolved by them telling me that someone else in my household must of used my bingo account (that is password protected) to deposit money. This isn't true and therefore I am taking the matter further to the gaming standards agency and warning people not to deal with Wink Bingo as you could end up losing money without your knowledge instead of trying to win some!

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baz619
, US
Aug 31, 2016 5:11 pm EDT

iv put 80 pound on and was gone in about 7 mins I was playing 1 pound ago and the most I won was 3.70 what a joke of a site its been this way for months the money goes in seconds put 20 quid on and you will be lucky to have 5 mins play on the slots the sight use to be grate its all updated now but gone really down hill

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kelli1991
, GB
Feb 11, 2016 12:15 pm EST

Joyjoy68
I only recently a week ago signed up to wink bingo. Deposited a fiver of that I won 432 yes when I tried to withdraw it said I needed to wager atleast 20 to make withdrawal so I put another 15 in it and played with that then won again and eventually withdrew 1000 2 days to process then the day after it was processed was in my bank. No hassle. It's not a fix. Gambling is a game of chance and luck. It's a mugs game. U have to be in the right place at the right time to win.

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Overview of Wink Bingo complaint handling

Wink Bingo reviews first appeared on Complaints Board on Sep 30, 2008. The latest review Withdrawl was posted on Nov 12, 2023. The latest complaint I have withdrawn 5000 from my account and now wink bingo have closed my account was resolved on Oct 05, 2022. Wink Bingo has an average consumer rating of 2 stars from 13 reviews. Wink Bingo has resolved 4 complaints.
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  1. Wink Bingo contacts

  2. Wink Bingo phone numbers
    800 901 2508
    800 901 2508
    Click up if you have successfully reached Wink Bingo by calling 800 901 2508 phone number 0 0 users reported that they have successfully reached Wink Bingo by calling 800 901 2508 phone number Click down if you have unsuccessfully reached Wink Bingo by calling 800 901 2508 phone number 2 2 users reported that they have UNsuccessfully reached Wink Bingo by calling 800 901 2508 phone number
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    +44 203 794 3049
    +44 203 794 3049
    Click up if you have successfully reached Wink Bingo by calling +44 203 794 3049 phone number 18 18 users reported that they have successfully reached Wink Bingo by calling +44 203 794 3049 phone number Click down if you have unsuccessfully reached Wink Bingo by calling +44 203 794 3049 phone number 6 6 users reported that they have UNsuccessfully reached Wink Bingo by calling +44 203 794 3049 phone number
    50%
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    International
  3. Wink Bingo emails
  4. Wink Bingo address
    601-701 Europort, Gibraltar
  5. Wink Bingo social media
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