Planet Fitness
reviews and complaints

Good Afternoon,

I am currently a member of Planet Fitness in Succasunna, New Jersey. November of this year I signed up for your Amazon Halo promotion. I was a member of another gym for over 11 years and was interested in joining Planet Fitness and was offered your promotion. After almost two months I have not received anything your club advertised. Your assistant manager has tried to help with no avail. How can I resolve this issue? Please feel free to contact me.

Regards,

Lawrence M. Millus

I have been a member of Planet fitness for over 5 yrs. Absolutely no complaints till 12/23/2022. My routine is usually 4 times a week. I walked into planet fitness located on 360 Rhode Island Ave, Fall River Mass, to see 3 Planet Fitness employees seating on top of the left-hand side counter? Completely unprofessional then 2 other employees leaning on the counter one who was the manager NOT in ANY Planet Fitness shirt. AGAIN UNPROFESSIONAL. I explained I had forgot my fob-key to check in. I was then told by the MANAGER I needed to download PF app to my phone to check in, then the MANAGER asked for my phone "Give me your phone I will do it for you " I immediately responded back NO I am not giving you my phone NO I am not downloading ANY PF APP on my work phone due to the fact it's not my personal phone I cannot download ANYTHING. The MANAGER was so unprofessional to me he raised his voice loud enough for other people working out to hear. You're going to have to download the PF app moving forward to check in when you arrive. If I couldn't then maybe I should cancel my membership. I was so out raged I found this manager extremely intimidating & vulgar. Never in my contract or any year renewal does it say I have to download Planet Fitness app . I 59 yrs old, I will not be spoken to in this manner, nor will I feel intimidated threaten.

I have been stolen from two times in the past two months. Both times from my locker while it was locked. And I reported to the front desk both times and they did not even record the incidents.

These incidents occurred on 11/25/22 for $90 (believe it or not, they left $7); and then on 12/24/22 for $60 (this time they left $3).

The location of this Planet Fitness is:

3799 Broadway, NY, NY...

Going forward I will be hiding any cash I have in unique places to minimize any future thefts.

My name and address are:

Hank Stohr

14 Jumel Terrace

NY, NY 10032

I tried cancelling my membership and they said I have to go into my home store to do it and they shut down so I couldn’t even go there no one could help me, I kept getting charged and now they are saying I need to pay fees at another gym I don’t even go to before I can think about canceling. I have to drive to a completely out the way different store because they wouldn’t close my account before shutting down

Not sure why there is only one trashcan in the men’s room. Also, not sure why members are not reminded via signage to clean up after themselves at exercise stations, and the bathroom shower drains are filled with so much hair and clogged.

Most of all, I’m a charter member of this particular club. I have been there since you opened since that time you have only had four stairmaster machines. There are 7000 elliptical machines and treadmill‘s. At 4 AM in the morning all four stairmaster‘s are in use. There’s a total of 10 people in the whole gym, clearly you need to study the usage pattern of your machines removed. I don’t know for treadmills and replace them with stair masters. When I asked the regional rep about this she was annoyed, pretty flippant, and said there would be no new stair masters her name begin with the letter “a.” “That is the way we have always done things.” “That is our policy,” etc. Has never been the response to a customer inquiry that successful companies train their representatives to parrot

My wife and I have been BC members of PF since March 2015 in Cookeville, TN. The facility is spotless and the staff wonderful. We are RVers and use PF facilities all over the US. We are in Palmetto, FL this year. There are 2 facilities nearby in Bradenton; one at the corner of Cortez and 14 St. West and a second at 6605 Manatee Avenue.

We arrived in November and start using the 14 St. facility. We found the restrooms to be constantly dirty with paper on the floor and feces on the toilets. Additionally, the Handicapped stall in the Ladies area has been closed for weeks. A men's room urinal has be closed for at least 4 weeks. We usually visit between 7-8 AM. The desk personnel seem more interested in what is on their phones rather than who is coming/going. One morning I tried to ask a question and after asking 3 times I had to wave my hand in front on the individual to get his attention. I called one morning and asked to speak to the manager and was informed there was none.

We switched to the Manatee location and found it to be spotless. We are greeted on entrance and exit. The location is a little farther for us in distance and time but worth our effort.

This account was opened without my knowledge. I have never been to the club debiting my account, I do not even live in the same city. I have been denied a refund and company is still debiting my account. Worst service and business practices ever!

Company is aware of this situation and continues to debit my account.

Kelley Lanier

[protected]

[protected]@gmail.com

I'm writing to strongly protest my treatment today at the Planet Fitness on Nolensville Road in Nashville, TN. I was waiting for a smith machine to become available when the young assistant manager asked me to come to the desk. He said that several people had complained that I had been staring at them while they exercised. And because of this, he must terminate my membership. He even went so far as to claim that I had committed sexual harassment. Let me express in the strongest of terms that this isn't remotely similar to the truth.

I was doing nothing more than patiently waiting for a smith machine to become available. I can assure you that if this young manager had come to me and explained that someone felt uncomfortable where I was waiting, I would have happily moved elsewhere. That would have solved the problem. As it stands, this young assistant manager has accused me of sexual harassment in the presence of two others...and this is defamatory. I urge Planet Fitness to contact me and speak to me about this grave situation. If not, I fully intend to speak with an attorney. Again, it is in your best interest to contact me and work with me to resolve this matter. I have never been more in earnest about my intentions.

My name is Joseph Way. I have a gym membership at the Planet Fitness, 35 Waukegan Road, Deerfield, IL [protected].

On Friday November 25th, 2022 at approximately 7:40am I went back to my locker in the locker room of this location and found my lock had been cut on my locker. I checked to see if anything was missing from my locker. My keys (which included my car keys and house keys) were missing. I immediately went out into the parking lot to see if my car was okay. Upon approaching my vehicle I saw a strange man sitting in the driver's seat of my vehicle. He was rummaging through my vehicles glove and interior compartments. The stranger noticed me and exited my vehicle. I asked him what he was doing. I asked for my keys, the stranger said he did not have the keys. I told him I was going to call the police. He then jumped into another vehicle and drove off. I called the Deerfield police and filed a police report. The police caught him a half hour later. He admitted to the crime but did not return my keys. I have left numerous messages for the manager of the gym, which did not call me back. Today I reached her when I called, she answered the phone. She said that Planet Fitness is not responsible for lost items, I explained that this was a crime that happened on the premises of the business, and that charges have been filed against the perpetrator, which was not a member of Planet Fitness.

The manager, Mariah Davis said Planet Fitness is not responsible for anything to do with this matter. I asked that don't you check for membership ID for everyone that walks through the door? I asked her to cover the cost of my replacement key for my car and to have my house locks changed. She kept talking over me saying that Planet Fitness is not responsible. Your website says"It’s our goal to provide a clean, safe, welcoming environment for anyone who walks through our door, and all the equipment, amenities and support you need once you’re here." This is not the response I was expecting based on the claims of your website. I do not feel safe at your gym or now in my own home, because of the criminal incident that occurred at your gym. It leaves me wondering how it happened, if there is always someone checking for membership IDs at your front desk? I will be taking this matter further. Please respond to this complaint.

The case number for this is #[protected] with the Deerfield Police, IL

The new club on S. Broadway in Tyler TX is a very nice club. I have a Black Card membership. Almost every time I go to workout, the showers are cold. I have been a new member since October 2022 and this has happened every time, one or more times per week that I have visited to workout on Monday and either Wednesday or Thursday Apparently, according to staff, there is a turn on/off for hot water, which is turned off by staff, but not turned back on correctly? Your staff is apparently unable to resolve this issue, as more often than not, the water is cold. Sometimes a staff member knows how to turn it on, other times, they are clueless. I love the new club, but would like to take a shower afterwards, as I'm trying to squeeze workouts in and often must go straight to work afterwards. This cold shower issue is not something I'm willing to continue to deal with, especially considering the hot water being turned off/on doesn't make sense, but if necessary, a simply protocol could prevent staff from not turning back on. I'm not sure why staff is unable to ensure hot water is available at all times for members, but am considering changing to a different club as a result of their lack of concern and attentiveness to the matter. I refuse to ask staff to turn on the water ever again, since it sometimes results in a fix and sometimes results in staff acting like they don't know how to fix. Fix the problem or I will be forced to seek a workout center which cares about members access to hot showers. Thank you for your timely attention to this matter.

Good day sir / Madam

I'm filling a complaint regarding the racial and degrading attitude i have recieved from planet fitness branch mentioned.

Sometime two months ago, I was working out with only one ear phone to avoid slamming weight without knowing your doing so. An employee of planet fitness work up to me as only person of colour present at the gym at that point in time singling me out saying I was slamming the weight. In her front a white guy that was actually slamming the weight was left alone.

today i was in the men's wash room when she walk straight to the wash room seeing me naked . Because I was just coming out of the shower. She said she ask if anyone was inside but that was lies, because i had someone inside as a witness. I felt degraded and disrespected.

I went to the manager to complain to her, all she has to say was only sorry. To me sorry is not enough for someone who think i can be treated without dignity because of the colour of my skin.

I have been trying to cancel my membership since July of 2022, I called the location and they told me to send an e-mail to a specific address and request cancellation, here we are in November and I am still being billed, trying to contact customer service is a nightmare, any calls are met with an automated machine that repeats the same line no matter which button you press, if you happen to get a live person on messenger they still repeat the same response as the automated lines. Now when I finally get some kind of an answer I find that the location is closed for renovations, so I can't even call them there, and I am now being told I need to mail a certified letter to get the membership cancelled!

a manager walked into the mens locker room and wanted to ask if i was sleeping overnight when the store is closed in the bathrooms and i said no then the manager raised his voice and asked if i were staying in the bathroom at night when the store is closed i said no i have never done that ive always been out about 5 mins after the store closes he said there were employees that said i was staying there around 7:30 i have always been out after about 7:05 he asked if i was hiding in the bathrooms at night then he asked again if i were staying there when the store is closed i told him that i wasnt sleeping in the bathrooms after the stoee is closed he raised his voice and walked closer to me and pointed his finger towards me i told him that i will talk to the regional manager i pointed my fingerat him and told him that he will be fired he walked out then i went to the grocery store i had some other tasks to do the manager had glasses and was a guy

A member named Peter wears workout gloves does not clean any machine that he uses. In addition, he goes to the bathroom and uses the urinal with his gloves on and then goes directly back to working out. He doesn't was his hands. Disgusting!

I have mentioned this mans behavior to the mgr. (Dee) Deidre numerous times and she does nothing about this man. There signs around the gym stating to clean equipment after each use. Maybe Peter is exempt from proper personal

hygiene. Another member said Peter told him that he didn't care about cleaning for the next person.

I joined planet fitness gym in June 2022. When joining there was no option for the 28th debit order. So, I opted for the 1st of every month instead. Somehow the information was not captured correctly, as the debit order went off on the 25th. I reached out to the branch manager to rectify; he advised me to reach out to the customer service. I sent an e-mail and called the customer service team. I have proof of the communication with both the branch and customer service. I was concerned because I needed to pay a penalty fee for this error, and my credit profile was going to be affected.

End of August, the debit order date was not amended, despite all my efforts, again I needed to pay a penalty fee. End of September was the same story, I tried to reach out to the branch again, with Zero assistance on their side, as shown on the communication.

This was a painful experience for me. Monthly I needed to pay a penalty fee for the bouncing debit orders due to the incorrect date that is not getting amended. My credit record is also affected by this error. No one from planet fitness is keen to assist.

I then sent a request to customer service to rather cancel my membership, as this whole exercise is ruining my credit record, and it's not worth it. I have spoken to a number of Planet Fitness personnel, and all the calls are recorded. None, could assist.

In October 2022, after 3 months of bouncing Debit orders, I reached out to my bank to cancel these debit orders, as Planet Fitness is unable to modify my date, also not responding to my membership cancellation.

My bank has now stopped these debit orders. Without any other assistance from Planet Fitness, I have now received a sms notifying that I have being handed over to their lawyers.

I request assistance for the below:

- Close my account (or cancel my membership) on their side and clear my name

- Clear my bill, I do not owe planet fitness. I stopped going to the Gym in September, when I requested my account to be cancelled, as my issue was not getting resolved.

PS. I am unable to attach the e-mails and WhatsApp chat. These are available on request.

This all happened in 3 days, with a small hurricane in between. My son and I have been bringing our boxing gloves and mitts to the Planet Fitness at

Darwin Square in Port Saint Lucie for the last almost 2 yrs twice a week. Nobody said a word. We walked by every manager and counter personnel multiple times without any interference. They actually supported it. On November 9th after our workout my son was approached by a female member who became interested in this form of exercise. Out of the kindness in his heart he went and got the equipment to work with her in the private area at the back of the club. I was on a treadmill minding my own business. I was approached by counter personnel who lied to me and told me someone saw my son bring in the equipment. He claims this someone saw this on a camera. He told me who had no equipment and was not spied on by some remote camera that this equipment was not allowed. Blamed it on safety? While other members bring in other sorts of personnel equipment for their workout. I was upset at the sudden change in policy. Made worse by someone who I think is a member? Telling me that management thinks I am skirting PF rules by providing personal training at a cost? He told me to open a boxing gym. This is not close to correct. We help others for the joy of exercise. There are members training members constantly. I don't know and don't care. I don't like being accused of doing something I'm not while other seem to be supported. I was insulted and wanted to speak to a manager. Of course, no one would help me. The next day was hurricane Nicole and the gym was closed. That day I wrote a letter (attached) and handed it to the counter personnel on Friday, Nov,11,2022. I completed my workout and still no explanation from anyone in charge. On my way out the door I saw Abbie, an asst manager I believe. She was walking in. I thought talking to her would be like talking to a manager. I was dead wrong. Not only did she not handle the conversation like a manager. She accused me of being some sort of whistle blower on other people personal training. This only made it worse. This is a manager? I made it perfectly clear with conviction that I was not the bad guy here. I am the victim. She obviously lied and made it seem like I threatened or intimidated her. I had my son and another member across the driveway. Curb to curb. I'm sure they will vouch that I didn't even raise my voice above my normal loud Italian upbringing. Later that day I received a phone call from the manager finally. His name is Kevin. He was investigating this instance. Investigating? Are you serious. His outcome later in the day was that PF was cutting ties with me as customer because as he said, (I raised my voice to Abbie). His reason for terminating my membership after over 2yrs of trouble-free daily usage of that gym. I want an apology from both Kevin and Abbie. I don't really care about any membership to PF in the future. I have the worst taste in my mouth put there by 2 of your managers mentioned above. Something really stinks there. For sure it's the lack of professionalism exhibited by Kevin an Abbie who behave like children. Abbie has offended me as a gentleman. Disrespected my mother, grandmothers and wife and daughter with her lying accusation. You can't find another woman on earth with a bad word about me. I'm insulted by your management team at this PF and reflects on the entire corporation. I'm defending myself against 2 false accusations. All I wanted was a gym to go to and stay healthy and have a good time. I expect to hear back. All PF management can't be acting like children. I was a manager. When your manager of a large corporation. You're a manager of that corporation 24/7 365. No matter which customer approaches you. Or where you're approached. I know! This stink! I am defending my gentlemanly character and want a apology from Kevin and Abbie. They need some coaching!

Sorry for taking your time. I'm livid. I have broken no rules and am above any behavior that would make a female uncomfortable.