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Planet DVD Store
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4.5 25 Complaints
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Planet DVD Store Complaints 25

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7:19 am EDT
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Planet DVD Store false advertising - fraud - buyer beware

Please do not buy from these crooks. They offer you a complete DVD box set of your favourite TV series for an unbelievably low price. But they do not send you the complete series. What you actually receive is a bunch of junk that is VCR taped from the TV and then transferred onto DVD. The disks are numbered by hand with a blue pen and put in plastic sleeves. I ordered what I thought was the complete series of The Love Boat. It was supposed to include all nine seasons on 16 DVDs - 245 episodes. What I received was 19 DVDs and there are only 4 episodes per disk. Since the complete series had 245 episodes I definitely did not receive the whole series. And it was taped from the TV Land network. I am going to contact my credit card company to see if the charges can be reversed and if they do not agree to reverse the charges I am going to tell the credit card company to cancel my credit card. If they are going to support the crooks then I obviously will not be able to deal with the credit card company anymore.

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Depwell88
Castaic, US
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Mar 31, 2009 12:55 pm EDT
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What did your credit card company do? My situation was identical to yours. I am waiting to hear from my credit card company.

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5:11 pm EDT
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Planet DVD Store tv copies from old tnn &bootleg&

Rip off! Ordered The Real McCoys, 1960's they are all copies from the TNN channel sent from China. Poor quality, dvd would stop and skip. Do not order from this company! Scam! Scam! They came with the CBS stamp on them. I Tried to contact planetdvdstore, they will not return my calls. I hope someone in CBS law department would read this and take action! I work too hard for my money for this crap to happen! -Ed

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blueaceerich
Nunya, US
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May 22, 2009 1:04 pm EDT

What is the phone number for Planet Dvd? Can anyone post a phone number for them..PLEASE!

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Steve Mastrangelo
Manchester, US
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May 12, 2009 9:56 pm EDT
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Yep, this is a scam. Ordered Becker, the complete series. It came from an Asian address, poor quality, some won't play. I tried to get a refund, took awhile to get a resonse and they offered my half my money back to keep them, but I asked for a total refund. No response on where to send them so I called my credit card company to dispute the charge and get my money back. They had the nerve to legally threaten me. I would like to meet the lawyer that would defend them!

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alex Honeycutt
Richmond, US
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Mar 31, 2009 5:51 pm EDT

they are still planetdvdstore.com i thought i tried to order from them saturday, luckily my card was declined, however they did call me to tell me that, then asked for another card number. I thought this was suspicious, so i researched them and found this site. glad I did! i can't believe i almost got taken like that! I alreadly blocked my credit card.anyways.. strangely enough they did call me.

any angry customers want the number? [protected] .

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Daniel J. Ynacay
Elk Grove, US
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Mar 31, 2009 2:39 pm EDT

I purchsed the following:
Amazing Stories
Seasons 1-2
All 45 episodes
6 DVDs
from Planet DVD Store Order # 1155914
SKU 510. Item price $49.95, shipping cost $7.99
Total USD $57.94 Paid by Visa Debit Card
Dated: March 24, 2009

I did not get a return e-mail reciet or any conformation of my order and would like to know if I can get my product or not or return my money!, Thank you for any information on this matter, Daniel. Ynacay 03-31-2009 1240HRS

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Laura
Mankato, US
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Mar 31, 2009 4:44 am EDT

I ordered from this planet dvd store and have yet to recieve my dvds a month later even though they charged my card that day. They have yet to respond to any of my emails and now when I look for the website they switched names to tv dvd.

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12:18 pm EDT
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Planet DVD Store pirated/fraud

This company is a Fraud I ordered both seasons of High Incident costed just over $100.00 to get here. The dvds are copied off of television "Fox 8" to be exaact, they are burnt copies and the dvds were put in an old vhs plastic case with a cheap graphic logo that was printed off a computer. I was sucked into this the pictures of the dvd cases looked nice on the website and it guaranteed best quality, brand new dvd sets. I hope no one else gets sucked into this because not all the episodes work they glitch and freeze. When searching i never found this complaint board and i wish i did so i wouldnt have lost 100$ and i deleted my account off there. I wish someone would shut this company/website down bc they are scandaling peoples money and the worst part is there is no return address to send it back to.

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Nordrog
vancouver, CA
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May 02, 2009 7:14 pm EDT

I too just got robbed by these ###...
They are theives
Total crap copies
they do not work
i lost $88...
no return address
no response to my e-mails
they give on buying a bad name
i am pissed off and i wish i could do something

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AshleyAngry
US
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Apr 08, 2009 10:47 am EDT

Looks like I am too late too. I bought The Practice DVD series and I have yet to see it. I have contacted them several times and no response. Scam! Has anyone got money back from their credit card company?

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SCAMMED JIM
Chicago Heights, US
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Apr 07, 2009 9:05 am EDT

Has anyone turned these people into the better business buearu yet? I am at the end of my rope with these scam artists! I ordered the Cybill DVD set for my mothers birthday and got Caroline in the City, and can not get a hold of ANYONE to return this, I guess if I could read Chinese I could, Grrr. Calling my credit card company as I type this.

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GMiller
Mohnton, US
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Mar 31, 2009 9:28 pm EDT

I ordered the Laverne and Shirley TV series and when I got them some of the discs were exact burned copies of the released seasons right down to the menues and graphics and some of them were recorded from broadcast tv also they clam that they are unedited that is plain not true I have seen some of the unedited shows and there is things missing I have reported the copying to the MPAA

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skamkiller
Tallahassee, US
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Mar 15, 2009 12:30 pm EDT

Report them to the MPAA, which investigates film piracy (www.mpaa.org)

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1:48 pm EST
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Planet DVD Store pirated dvds from china

I ordered "Carol Burnett & Friends - The Complete Series" and got ripped off like everyone else. Package from China, no return address, surprise international service fee, program pirated from cable's TV Land, discs unplayable, $48.00 lost. I sent multiple emails to them but got no response. Then I Googled their alleged business name, DVD Mania LLC, and among the results was a link to this site and all the complaints posted by other people. My thanks to all of you for confirming that I've been duped - I cancelled my debit card immediately. DO NOT BUY ANYTHING FROM PLANET DVD STORE which is the same as DVD Mania, TV DVD mania, and Best DVD Series. Not only are consumers being ripped off, the products being sold are counterfeit copyrighted material. I filed a formal complaint online with the Internet Crime Complaint Center, http://www.ic3.gov/default.aspx, and encourage others to do the same. At least it's SOMETHING we can do and if they get enough complaints then maybe it will help put a stop to the criminal Planet DVD and all its fraudulent affiliates.

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swindled sooz
Aylesbury, GB
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Apr 10, 2009 3:23 pm EDT

I live in the UK, I bought the entire series of SISTERS from these people as I have never seen it for sale via a reputable site over here. They never showed the series in UK but I saw it when I lived in Norway 15 years ago. I missed the final episode as we had to leave to come back to England.

It was obvious when then the discs arrived that they were pirated copies. Made from very bad video recordings with a frayed bottom on the picture. The second disc I tried would not even play in my machine. There are 49 discs all useless.

I am contacting my credit card company to see if they can help me as the contract between the American advertised company was with them as I used their card. I was worried when the discs arrived with postage from China.

Does anyone know if the series Sisters was ever released on DVD by NBC?

swindled sooz

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TV-DVD man
Harrisburg, US
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Mar 29, 2009 11:05 am EDT

I just bought the full 11 seasons of 7 Heaven on DVD, but only got seasons 1-7 and some of the disk were bad; not to mention what I got looks nothing like the picture on TV DCD Mania website.

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ford06man
Yorkton, CA
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Mar 15, 2009 12:24 pm EDT

I was suckered into that as well i bought both seasons of High Incident and it was done off cable tv "fox8" to be exact i hope no one else gets sucked into this cause i lost 100$ on this one and it makes me angry someone can do that and take peoples money. I was surprised after reading these complaints that they sent out the product.

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5:24 pm EST
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Planet DVD Store frauds!

Do not buy anything from here ! I have made the mistake of doing so with along of many others there is no return address to get a refund or an exchange and most likel;y your going to need one. According to others the items you get from this company either do not play at all or the are bad recording from the television. Do not waste your time or money! If anyone has more information on this matter please let me know i feel like i need to take legal action. [protected]@hotmail.com

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carebear0104
US
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Sep 03, 2009 9:05 am EDT
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I got a return address! Supposedly as soon as you let kathy connor (Storediscsmania@gmail.com) know that you've sent the dvd back via regular registered mail, your account will immediately be credited (Minus shipping charges). I looked up usps website & it looks like it's $10.60 to ship an item this way. Here's the address:

Name : lin sx
Address (Street) : guangzhou shi san yuan li 57 hao
Postal code : 510400
City: guangzhou
Country : china

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Frank Mazuca
lakeland, US
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Jul 02, 2009 12:29 pm EDT

I ordered the complete set of secret agent man aka danger man, which are 18 DVDs and marketed in the US. What i received was 13 pirated copies all bundled in paper sleeves in one large plastic case with hand labeled cd labels(eg 1, 2, 3. When confronted, Kathy from support desk mentioned and i quote
Please keep in mind an Official DVD Collection has never been released for this series and what you recxeived was a Collectors/Fan Version" which is guess is thier companies way of say illegally copied material.
The label on the outer case clearly states 18 DVDs but the Chinese pirate only included 13.
I havew the option after several e-mails of returning it to China registered mail at my expense to get a refund less their postage.
All in all, i get to pay twenty hard earned Americxan dollars for nothing but a cheap attempt on Planet DVD Store to make money selling inferior and illegal merchandise.

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JMay9907
Lexington, US
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Apr 11, 2009 10:55 pm EDT

I ordered third watch form this company and have already been charged for it and it has been deducted from my checking account and I haven't ever recived the dvd's I orderd. I have tried e-mailing them and they won't return my e-mails, in fact I had a notice that said failure to send email that the email adddress had been disconnected. Is there any way to get a class action lawsuit stared againest this company for all of those who have lost their money.

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Alice Espinosa
Lander, US
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Feb 25, 2009 8:38 pm EST

Dvd of Golden Girls are home made and do not work! This is a scam I think I am out 102.00 for the set that doesn't even work and is home made to boot.

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JCaraway
Vidalia, US
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Aug 12, 2016 7:37 am EDT

I WAS SCAMMED ALSO-ORDERED DUKES OF HAZARD DVDS-CHARGED TO MY CREDIT CARD AND NEVER RECEIVED THEM. THE TELEPHONE NUMBER GIVEN TO ME BY THE CREDIT CARD COMPANY IS AN ANSWERING MACHINE AND NO ONE CALLS BACK. THEY DO NOT ANSWER THE E-MAILS.

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Marv Wollam
Redmond, US
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Aug 12, 2016 7:37 am EDT

I thought this was illegal? Where is Interpol? These DVDs are both Recorded from TV and/or Copied from DVDs. I bought The Twilght Zone here because it was 75% off. They still made a killing because it cost them about $2 to copy the DVDs. The DVDs were in plastics sleeves all loose inside of these cases that were the size of VHS cases. This place is Ripping you off! Don't buy anything from them. The First thing to look for is in the CONTACT Section... the only contact is by e-mail, Not Legit! Back to the 'ol Cliche, "if it sounds too good to be true it probably is"!

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Sheila
Caldwell, US
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Aug 12, 2016 7:37 am EDT

I ordered complete seasons of Scarecrow and Mrs. king and Hart to Hart tv series. Dvds were poorly copied and edited. Dvds had Hallmark identified on them, commericals partially deleted and blue screen (blank areas), also very grainy ( poor resolution). Product came from China, invoice was in Chinese except for my mailing address. Also no information as how to return product if necessary. I am very disappointed due to no where on DvD Planet Store website did it indicate product was reproduced in China. I ordered new not used Dvds. I will not order from this company again. I hope everyone else will read these complaints before buying from Planet DvD Store, I wish I had.

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TKBK
Troy, US
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Aug 12, 2016 7:37 am EDT

ON DECEMBER 9TH 2010 I HAD MADE A PURCHASE OF THE COLLECTIONS CALLED THE HONEYMOONERS COMPLETE COLLECTION, 57 DVD 225UNCUT SHOWS AND EXTRAS, I RECEIVED THE DVDS ON DEC23, 2010, ON DEC 25TH, 2010 WE OPEN THE CASE AND PLAYED THE FIRST DVD, WOULD NOT PLAY, WENT TO THE 2ND DVD, WOULD NOT PLAY, THE THIRD DVD PLAYED BUT SKIPPED LIKE CRAZY, SO I CALLED THE NUMBER THAT WAS ON MY BANK STAMENT [protected] ORDER NUMBER DC340495, AND LEFT A MESSAGE THAT THE DVDS WHERE NOT WORKING AND LEFT MY NAME AND NUMBER. NEVER HEARD BACK, WE THEN STARTED TO LOOK AT THE PACKAGING THAT THE DVD WERE IN AND THE NAME ON THE PACKAGE WAS MISPELLED. SO I TRIED TO CALL THE NUMBER AGAIN FROM MY HOUSE AND NOW A BUSY SIGNAL IS THERE, I TRIED THE NUMBER ON MY CELL AND I GOT THROUGH BUT NO ANSWER JUST A MACHINE THAT SAYS TV/DVD STORE. I SPENT $160 FOR THIS DVD COLLECTION AND I AM TRULY UPSET. THEY HAVE MY CREDIT CARD NUMBER AND EVERYTHING AND I AM VERY WORRIED PLEASE HELP ME IN THIS MATTER, THANK YOU SO MUCH TARA POLTO

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carebear0104
US
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Aug 12, 2016 7:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I ORDERED A TV SERIES "COLLECTION" FROM THIS WEBSITE. WHEN I FINALLY RCVD THE PRODUCT, I REALIZED THAT THEY WERE RECORDED FROM THE TV, NOT IN ANY KIND OF CHRONOLOGICAL ORDER, & MISSING ABOUT 1/2 OF THE EPISODES. THE DVD'S ARE HANDWRITTEN ON & THE QUALITY IS PISS POOR TO SAY THE LEAST. I HAVE SENT AN EMAIL EVERY DAY SINCE AUG 30TH, SOMEONE NAMED KATHY IS RESPONDING BACK EACH TIME. BUT I KEEP ASKING FOR THE RETURN ADDRESS TO SEND THEM BACK & SHE'S IGNORING THE QUESTION. SHE IS PUSHING TO DO A $60 PARTIAL REFUND IF I WANT TO KEEP THE DVDS. I WANT MY ENTIRE $131.95 BACK. ANY SUGGESTIONS ON WHAT TO DO? DOES ANYONE HAVE A PHONE # OR RETURN ADDRESS?

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hayk
colquitt, US
Send a message
Aug 12, 2016 7:37 am EDT

I wished that I had read your complaints before helping my 73 yrs old mother place an order. This company is a complete rip off. DO NOT BUY FROM THEM.
The first clue should have been that they do not have a phone number posted on their website for customer service. Then after I emailed them THREE times as to the status of my mothers order, they finally reply stating order was on the way. After I read all the complaints, I told my mother that it was best to try and get her $$ back from the bank and refuse the order IF it was ever delivered. She did just that.
A few days ago, the packages were delivered with no company name on them but it did have Chinese writing all over the package. My mother refused the packages and we guess they are on a slow boat back to China! FRAUDS!

Overview of Planet DVD Store complaint handling

Planet DVD Store reviews first appeared on Complaints Board on Mar 1, 2009. The latest review DVD purchase was posted on Mar 22, 2022. The latest complaint false information was resolved on Sep 30, 2011. Planet DVD Store has an average consumer rating of 5 stars from 25 reviews. Planet DVD Store has resolved 22 complaints.
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  1. Planet DVD Store Contacts

  2. Planet DVD Store phone numbers
    +1 (630) 919-2249
    +1 (630) 919-2249
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    +1 (800) 818-9693
    +1 (800) 818-9693
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  3. Planet DVD Store emails
  4. Planet DVD Store address
    17822 Gillette Ave STE A, Irvine, California, CA 92614, United States
  5. Planet DVD Store social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 30, 2025
  7. View all Planet DVD Store contacts
Planet DVD Store Category
Planet DVD Store is ranked 7 among 23 companies in the DVD Order and Rentals category

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What are Planet DVD Store working hours?

Mon 9:00 am - 5:00 pm Tue 9:00 am - 5:00 pm Wed 9:00 am - 5:00 pm Thu 9:00 am - 5:00 pm Fri 9:00 am - 5:00 pm Sat Closed Sun Closed