The complaint has been investigated and
resolved to the customer's satisfactionResolved Planet DVD Store — frauds!
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
Do not buy anything from here ! I have made the mistake of doing so with along of many others there is no return address to get a refund or an exchange and most likel;y your going to need one. According to others the items you get from this company either do not play at all or the are bad recording from the television. Do not waste your time or money!!! If anyone has more information on this matter please let me know i feel like i need to take legal action. [protected]@hotmail.com
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Planetdvdstore.com is a bootlegged dvd maker out of china. Do not buy from these punks period!!!
Dvd of Golden Girls are home made and do not work! This is a scam I think I am out 102.00 for the set that doesn't even work and is home made to boot.
They are a total fraud!
I bought the "Simon & Simon" boxset! It is junk! False adevertisement! This seller is lying and is a crook! Somebody should stop them or sue them! No return address! No answers to e-mails! What I have received is junk: I can't even play one cd, nor one single episode!!! Shame on them! Never buy anything from that seller!
i spent almost 400.00 and not one set was in viewing condition. ive sent over 20 emails and not gotten even one reply. this is bullcrap. i cant find any way to contact them at all. if anyone else gets further than i have, please let me know. this is alot of money! [protected]@gmail.com
Why can't the FBI who is suppose to protect the copyright of such products (tv shows, movies etc), has not look into this matter? They arrest a kid who makes a couple of copies of films in his basement for his friends, but these people (Planet DVD Store and the other name they operate under) sell by the hundreds and hundreds, and they keep on going freely without any problem from the FBI or any other law agencies that is suppose to protect copyrights? That is totally innaccpetable! And weird! I have bought the box-set «Simon & Simon» from these people and it is crap, junk: I can't even play a single cd, nor a single episode... And the presentation is bootleg junk: bad photocopie of the first season dvd for an illustration on box-set, episodes not in chronological order as advertised, no listing of episodes, loads of commercials and bad sound and image... I could not play that pile of junk cds in any of my 5 dvd players!!! Please do not buy from Planet DVD Store and I hope that an American buyer will call the FBI and report them. I am a Canadian and do not know what to do... I have lost my money and that's it! I have written to these people but never received any answer: and I was not mean with them, I was just asking questions about the stuff they sent me. No answer whatsoever! Be aware! These are crooks and no moral, no ethic etc! ([protected]@sympatico.ca) Lucien.
I wish I would have read your comments prior to purchasing, I bought the Golden Girls and Carol Burnett sets and none will play, and one episode that does is such poor quality. DO NOT EVER BUY FROM THESE JERKS!
Same here there is no # to call all my Mash series skips and they have not responded back to me.Nowit is probally to late for exchange or refund
I wish I had found this page before I had ordered from Planet DVD, I spent $1, 000 (NZ money) & didn't get all the dvds I ordered. How can these ### get away with this. The dvds are rubbish or just don't play. They don't answer emails & there is no return address. I found another website that didn't charge postage & their dvds were cheaper than Planet DVD & they were genuine dvds. I wish I'd never seen Planet DVD, I am so mad at them & losing all that money. Now before ordering on a website I will see if somethings a scam before buying.
Vicky Clark
I bought the 6 season set of Third Watch, the first 6 disks were great. I was leary of bootlegged product and I inititially felt I got a great deal. Then I ran into problems with disk 7 which wouldn't load or play at all. Disk 8 booted up and the title screen looked fine but when I actually ran the show it is a crappy, grainy copy from the A&E channel. Best I can determine charges are made somewhere in Kentucky but the disks had Chinese markings on the label; meaning it was shipped from overseas where US law enforcment has no jurisdiction. I'm not sure what position, if any, Interpol takes on this type of activity. I think we all forgot the adage, Caveat Emptor. Six seasons of a program for 50 bux, it had to be too good to be true, and was. Planetdvd Store is a rip off of product and is ripping off it's customers. DO NOT SHOP AT THIS STORE.
a verified customer
Bryan Newkirk here Do NOT order anything!!! They have NO NO NO Phone # only E-mails no peerson to talk to
a verified customer
Bryan Newkirk here Do not buy from these people They have NO NO phone to reach people only E-mails
I, too, have been conned by this crowd. They offered the full 9 series (200 episodes) of one of my favourite shows- COACH- in "limited edition" on 25 DVDs for a price that turned out to be too good to be true. What I got was 36 DVDs in 2 brittle plastic boxes which didn't survive the journey from China to Ireland. The DVDs were numbered by hand in ballpoint pen! I played the first 3 (15 episodes)and they were just OK but I realised they were recorded direct from TV. The next 1 was too bad to play- the picture was breaking up. I tried the rest of the 36 then and found 7or 8 which were bad or wouldn't play at all. VANTONE, DUBLIN.
This company is a total sham! I bought the full house box set for my husbands birthday the set came incomplete the box was smashed, sent many emails and nooooo replies! When is this place going to get shut down, im in australia so no way of complaining... I believe in karma and this companies day will come, but in the meantime it was great to get this anger off my chest, i was in tears when i got this box set..
Your right, they are a sham. I purchased "Then Came Bronson" Two out of nine disks worked. I was able to rip the disks to my hard drive and re-burn on quality disks. It made them playable, but the quality was still poor as these items are copies off the TV.
I called the credit card company and filed a dispute. At least the charges get reversed.
Just count me in as one more ripped off customer of planet dvd store. Lousy vhs recordings onto dvds. I ordered them in good faith also.
Don't count on the credit card charges being reversed. If the vendor challenges it the credit card companies will just charge you again. It's your word against theirs.
I ordered the Twilight Zone definitive colleciton for my husband's birthday. He just picked the order up at that Post Office literally this morning. [protected]) He opened the package to find hand writing on the spine of the disk covers to denote the volumes, the disks are two-toned on the back, meaning there is still space on these disks. The disks have been bootlegged. Oh yeah, the package came from CHINA!! I thought I ordered something from Canada. Then I read the fine print on the web site & they said that they outsource their products, but do everything they can to ensure quality. N O T!! Now, what are the odds that we can get our money back for unsatisfactory services and products?? Don't make the same mistake I did!!!
a verified customer
HERE IS THE LINK TO THESE CROOKS. http://www.planetdvdstore.com/ THEY LOOK LEGIT BUT THEY ARE SELLING JUNK. I BOUGHT WHAT WAS SUPPOSED TO BE THE COMPLETE SERIES OF PUNKY BREWSTER. WHEN I RECEIVED IT, I NOTED THE PACKAGE LOOKED STRANGE AND I SAW THE DVDS LATER NUMBERED BY A BALL POINT PEN. THE ART WORK IS PHOTO COPIED AND SO IS THE ART WORK ON THE DVD.
WHEN I TRIED THEM, I NOTICED THAT THE MAIN MENU WAS HOME MADE. I THEN SELECTED THE FIRST EPISODE AND FOUND IT TO PLAY BUT WITH SLP QUALITY LIKE AN OLD VHS.
I'VE TRIED TO EMAIL THEM SEVERAL TIMES SINCE LAST WEEK AND I STILL HAVE NOT RECEIVED A RESPONSE. THESE GUYS ARE NOTING BUT A BUNCH OF CROOKS AND THE FBI SHOULD LOOK INTO STOPPING THEM. THEY'RE SHIPPING FROM CHINA USING OUR USPS, THERE SHOULD BE SOME KIND OF WAY TO TRACK THEM DOWN.
I WILL TRY TO MENTION THESE FRAUDS ONLINE, IN PERSON, AND ANYWAY I CAN THINK OF, SO THAT SOMETHING CAN BE DONE. I HOPE ALL VICTIMS DUE TOO.
ANY SUGGESTIONS OR HELP WOULD BE APPRECIATED. PLEASE EMAIL ME AT [protected]@MSN.COM
a verified customer
EVERYONE WHO HAS BEEN A VICTIM SHOULD FILE A COMPLAINT HERE.
http://www.ic3.gov/default.aspx
Glad I googled this site before purchasing the Designing Women Complete set. Thank you all who posted a complaint. Hopefully you will recieve your money back & the site gets shut down.
I followed a direct link to them from Amazon. I have e-mailed them to say they should not be promoting their products and services on their site. Totally agree with above comments. They are a rip off! My credit card company ( a very well known one) won't let me file a dispute or help me because I have no return address. Caz
It's really hard to trust especially online. So beware and check them also on Scam Search.
I just ordered but have yet to receive an E-Mail stating they are shipping my DVBD's so I guess I am toolate but with banki of AMerica I should be fine if they reverse the charges i should be insured I believe I will never order from them anymore.
Thank you all for your posts. You saved me a ton of money as I was going to spend a couple hundred on a boxed set for my daughter. Now I won't. I really appreciate the time you all took to notify the rest of us. I hope you get your money back but if don't, good karma is surely coming to you in some other way!
I ordered the complete "Dark Shadows" series for $199.95. I was so excited to find the 1225 episodes for that amount because to buy it the way I was would be about $1, 200.00 . I didn't think to check the internet for complaints. I'll NEVER make that mistake again!!! Then I started seeing this site when I went to check on the number to call and freaked out! I had asked the lady (Brenda) if she was from up north, she acted kind of strange, like, hesitant to say. Then she said Canada. She had an accent that I recognized. The only reason I called was she called me first to say there was a problem with my access code numer of my credit card. I typed it wrong. Then I gave her the right one!! Like I said, I then saw these complaints and thought "oh no, I'm in deep doo with my husband for not checking them out first!" I prayed and prayed for it to be okay somehow. Never underestimate the power of prayer. For some reason, unknown to my bank, the card was declined! I'm not over my limit so we can't figure it out!! God knows I need to catch a break sometimes. I am going to ask my husband( he deals with this sort of thing on a state level) what everyone should or can do about locking these creeps up. I hope, too, that every can get their money back. I have since canceled my credit card. No telling what these people would do with it. You may want to do the same. I'll say this, I wouldn't want their karma!!! Blessings to All. Sincerely, Sam
Here the address to planet dvd for refund
Name: Lin SX
Address <street>: Guanghou shi sanyuan li 57 hao
postal code :510400
city: Guangzhou
Country: China
this how to call them
[protected]
I bought the complete series of space above and beyond from these guys and sofar i havent recived my order, i orderd them on the 4th of last month and they told me 10-14 days delivery, bah, i live in the Uk and it nearly impossible to get this series. Iam so let down
a verified customer
Once you make an order with this" company", forget getting in touch with them. Google should take the off and if anyone bought through Amazon and got these crooks then maybe they should go after Amazon too. This is high crimes and they should be taken off. In fact I can't believe that they are still on here. I bought the DVD set of Coach. If I had read these before buying, there's no way I would have ever purchased anything from Planet DVD. I agree the FBI should be on their case.
You people got exactly what you paid for. You tried to buy copys of DVDs that don't exist and complain when they deliver what you paid for. They explain what they do on their site. Take some responsibility for your own actions.
It's funny... I suspect you would be fine supporting piracy had the quality been better.
Also report them to the MPAA - they are always investigating bootleggers and film pirates.
This really is a fraud. I bought the What I Like About You series and they are all in bad condition and some don't even work. I wish I had seen this post before buying them because now I can't get my money back. This definitely a scam and I am surprised no one had looked into it.
I recieved a total refund when I tracked them to their address in canada and gave them the names of the local fraud agents on our police department letterhead. I don't recall the particulars but you can reverse search the website to the purchaser and then get the name and then whitepages search the phone number. I got His home phone number eventually, if I find it I will post it here!
this store took me on a dvd set for my kids, they did not hesitate to take money from my credit card, cannot contact them or call them.they need to be reported, i have the invoice number and a computer receit but alot of good it does.this was the angry beavers dvd collection, i just wish i could get my money back so i can go somewhere else and buy my kids this collection.i have not worked in over a year because of a injury so money is tight but i always sacrifice for my kids, this is what really pees me off is when people take advantage of other people.
Hi,
Thanks for all your comments I saw malcolm in the middle box set but thought that $40.00 US dollars was to cheap also i checked the contact us and noticed no phone number or return address so googled it and found all these comments.
It is extremley annoying in this day and age that consumers can still so easily be ripped off.
government consumer affairs departments really needs to provide somehow a safety net that when a complaint is received and there is no contact details that sites gets shut down until proven innocent.
Someone that has experienced this should file a complaint with BBB. I was about to purchase something from Planet DVD and searched them on BBB first (they were nowhere to be found). I then googled them and found this page (thank goodness!) At least if you file a BBB complaint someone there will begin investigating this company.
I agree with everyone. We ordered the Maverick DVDs and most of them are very poor quality like some sat and recorded them on an old VCR machine. Some don't play and some are missing episodes. There is no phone or return address and they do not answer email. I wonder if you just dispute the charge with the credit card company and if they would fight it. Does anyone know?
I too have been conned. I purchased the complete set of Little House on the Prairie for a snitch. The dvds are in 3 vhs boxes and as for everyone else shoddily packaged and numbered by ballpoint pen. This was one of my all time favorite shows when growing up so was devastated that i hadn't received the beautiful box set that I was expecting. I too followed a direct link from Amazon so thought I was buying from a reputable company. I have tried a few discs and they seem to be ok, but will have to see after viewing all 71 but that's not the point. Will definitely stick to amazon from now on. I feel really angry for being so stupid should have guessed it was too good to be true.
a verified customer
hello jeffroman, you evidently work for this company. I sure didn't get what I paid for, nor did I get it because it was cheap. It wasn't! Coach is presented in a professional box, different from what you recieve. That is deception. I went to google and checked where to get a complete set of the Coach TV Series. This Planet DVD Store was the first advertisement for the whole set. It even says Limited Set. That's false, because they are homemade. Also says Brand New. How can a homemade set be Brand New. AND if these people are legent, why can't you contact them in any way? You can't! One person on here said that the Credit Card Co. would not help them because they do not have an address or phone number listed. Why doesn't the CRedit Card co. deny the purchase then since there is no address or phone number. Like I said Amazon doesn't need to give this place business because Amazon does just well. You can always reach Amazon. This will hurt them. I purchase from Amazon all, of the time, but will rethink after reading that Two customers got screwed because they were sent here by Amazon. This is Currupt, Fraudulent and theft, because you have no way of reaching the Planet DVD Store after you have purchased. BTW, after you purchase, they tell you to look for your purchase from the bank for family.com, not Plant Dvd Store. This whole thing should be investigated by the FBI. They say contact them, and they will get back to you in 24 to 48 hours. That is also a lie. It may happen before you purchase but not after you have received your purchase. There is no way to reach them. They will not answer you. If you paid by credit card get in touch with them.
I was already suspicious, thank you all for posting your comments and helping others.
I have been really cautious of sites like this since finding one that said if they caught you selling copies of the disks on e-bay they would charge your card again. Scary and Ironic.
a quick check shows that the domain is on go daddy.com
you may not get your money back but companies frown on people using there services for illegal business, you may be able to send your complaints to them. putting this site out of business may not stop them but it will cost them.
http://who.godaddy.com/WhoIs.aspx?domain=planetdvdstore.com&prog_id=godaddy