DVDDonkey.com complaints 5
I ordered some dvd's got an order number with a shipping number, they took money from my credit card account but got nothing from them, I could not track the parcel, I contacted Canada post they said there was no such number, I've tried to contact DVDonkey but they won't reply to my e-mails and don't answer their phones. Like many others I think I've been...Read full review
I had ordered an item from this company. I had transposed figures on my zip code. I canceled the order and reordered the same item. I made it clear that I would pay for only one of the same item. I received an email saying my credit card had been charged. I received an email saying the item was on back order. I emailed them to ask for an approx. date...Read full review
DVDDonkey.com - Scam and rip off!
I placed an order on December 16th, 2007 for a DVD Boxed Set of the Wonder Years, priced at $58.99. On December 27th, I received confirmation that my credit card had approved the purchase and it would be shipping shortly. On January 8th, I received my bank card statement and saw that I had been charged twice for the purchase. I contacted DVDDonkey and requested that I be credited for the second charge. I received a message via e-mail that same day telling me that my account would be credited. I asked during my telephone conversation whether I have my shipment soon. I was told that it would be another 12-15 days. It is now January 24th and still no DVD's. I contacted the company this morning and requested that they return the call. Their customer service number tells me that they are now called DVDAVENUE and they are only available from 10-2 P.M. EST. I spoke with a representative who assured me that I would be receiving my package in another 10-14 days!
I asked to speak to a manager and was transferred to a customer service person, who promptly disconnected me. How's that for service! What a scam!
I ordered party of five box set from these rip off merchants. They have taken £90 from my account but have not sent confirmation of my order or replied to the numerous e mails i've sent. I am now trying to recoup the money from my bank and have had to change my account details because of this. Please be aware that this website is not to be trusted, i only wish i had read up on this website before ordering from them.Read full review
Odered the Red Green show Complete DVD. Charged my card for $163. Never sent items. They will not responed to any emails, phone calls, or talk to me on live chat. I have sent the information to my credit card company to have them refund the money to my card but who can I report this website to. This is obviously illegal and they need to be stopped. And...Read full review
We are here to help
- 16 years' experience in successful complaint resolution
- Each complaint is handled individually by highly qualified experts
- Honest and unbiased reviews
- Last but not least, all our services are absolutely free