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Complaints & Reviews

I never signed up for the membership but they still took it out

I did indeed buy 4 movies for $1 but that was a few weeks ago and now this morning took out 27 something for it... Never got an email or something in the mail from them... I called them twice this morning and had an argument with them and I try canceling the membership and they can't do nothing bout it until they get there moves back than they will cancel them but clearly they haven't sent no movies out nor done anything they said they can't do anything but the order still says progressing it but here's the thing they have a comuper an they can cancel any time but no because they don't want to because they want money.. There luckily i'm not pressing charging against them... All they care bout is money... This world is [censored]ed up anymore all people care about is getting money.. I'm on a fixed income and they don't care I just want my money back they could be sued

gay jesus movie

You have created discord and great offence allowing a movie depicting Christ Jesus as a gay to be screen on Netflix! You have blasphemed against the Sovereign Being, God Almighty and your own judgment is upon you. God will Judge you and bring Shame and contempt upon your business platform.

Those that have passionately made Jesus their Lord and Saviour you have profoundly insulted and, you will receive the reward of your satanic inspired movie. God will Judge you!

funds

I want my money returned my name is Barry walburn 1401 East 21st Terrace apartment number 1 Lawrence Kansas 66046 just took money out of my account last night or first thing this morning and it's not supposed to be coming out I want that money back I'm not going to wait two weeks am I to wait 30 days I want my money back today in my account I was not authorized to take it out as I said I cancel the subscription already you guys are not authorized to take it out you stole from me I want my money back

this feels like some sort of scam

So I'm doing some surveys on the web, and I completed a few I think, and I get some rewards I have to choose. I choose Disneymovieclub, and buy 2 movies for $1 and a third for $14.99.
I wait a short while, and my package arrived. I open it, and the box didn't have any movies in it :( so, after that I just thought I got scammed, and now I still want my money back

Fast forward to today, and I notice $30 just got taken from my account from disneymovieclub??? I didn't want to have anything to do with the club after I figured it was a scam, so clearly I didn't purchase anything, but money is being taken out of my account.

I'm a lil bit freaking pissed

want to cancel and get my money back-can't get a person on the line

I picked this thru a survey-had to pick something, this was a $1.00- should have read the fine print I guess. Got these movies, then $ 40.39 came out of my account 7/31, I made...

says its declined

I signed up, and that's fine. I buy movies all the time. But I CANT LOG IN!! And I'm on vacation out of the country so I can not call to ask questions and stuff. And they don't have an email contact for anything. And I need to decline the featured title by the 16th because I do not want that specific movie. They need to have better customer service because I do not want to be charged for a movie that I DO NOT WANT! and If people are not in the country and can not call how are we supposed to get help. It is extremely frustrating. I also do not know why my account is declined. This is what it says: it looks like your web account has been disabled and you no longer have access to Disney Movie Club. Does that mean they will not charge me? Who knows. ugh! I'm just annoyed.

did not get a refund for a return

I sent 2 movies back on December 1st. I got an email on December 14th saying that my movies were received and that I would get a $40 credit on my credit card after they were processed. It is now February 11th and I still have no refund. Disney's automated messaging says that the credit was issued but I have all my credit card statements and I have called my credit card and there is no refund. Disney will not email me back and I can never get through on the phone. I would like my refund and I would like to cancel my membership and never order from them again.

membership

My husband signed up for DMC and in an effort to do something nice for a family, I signed up for one under their name and address but with my payment information.They refuse to honor the membership because that the billing address was used on another account.
A billing address is for payment and a mailing address is for the household. Disney apparently didn't like this ambiguity in their contract being brought to their attention so their advocate/legal office, instead of calling me like I requested, sent an email hiding behind the provision that lets them reject an account because they feel like it. Nice doing business with Disney. They charge outrageous prices but are crying foul over a few movies.
This is what I get for trying to do something nice.Lesson learned don't do nice things for people because businesses like Disney frown upon doing kind acts.

disney movie club

They sent me two of the same movie, and charged me twice, within a month apart. I called them. The girl I spoke with was rude. (This was after googling customer service, because the number they give you on the statement, you can not get through to anyone)She Said I must not have returned the card they mail you...even if this was true. Why would they send me two movies, two months apart? So, I sent one back and cancelled my membership. I also included $23.48 for one of the movies, and did keep one. That was November. In December I received a past due notice for the one movie I kept for $25.48 (now accruing late charges...which says on the statement $2.50, so obviously the system can't add either).. I called, spoke with Nichole, who told me they received my check, they just hadn't processed it but not to worry. December, another bill, for $27.48. Try to call the number on the statement...[protected]...you get two options...log in (which I no longer have access because I cancelled) or listin to their offers. You can't get ahold of anyone. I have now been on hold with Echo for 15 minutes and we still have no resolution...Echo tells me not to worry about the balance...it has been resolved...how is that? I asked what happened with the balance...He could not give me an answer...however, kept speaking over me. I did advise if they sent this to a collection agency, there would be legal action .Horrible, Horrible, Horrible Customer Service...I am pretty sure anything Disney I am boycotting...

money I didn't approve of coming off my card and im pissed

I am sending recent movies back as soon as they come in and I want a refund. There has been over 200 dollar worth of movies come off and I didnt approve. I am cancelling my order...

4 movies

1746 I paid for and ordered these movies 2 to 3 weeks ago and still have not received them. For this being my first order as a new customer, I am very unhappy. Far from being pleased...

dvds not received

I received a promo by mail about buying 5 DVDs for like $0.99 and then after that getting one or two discounted. There was also a promotion that if I signed up I would get a Moana blanket for free. I placed an order for 7 and mailed a check on 10/1. On my bank statement, the check was cashed on 10/10 and now it is 11/7 and I still haven't received any DVDs. I received the free blanket but no DVDs. I'm still very interested in the DVDs I paid for, however, I'm not very unsure about even wanting to continue a subscription. So it would be greatly appreciated if you could send me the DVDs that I already paid for.

too bad

What in the world did you do with a beautiful channel like this? You should find a different name for this because it's not a pure disney anymore. Not even these stupid H.Montana tv-series. Do modern children watch this crap? Stop brainwashing our children. Where are the old kind cartoons with legendary characters? The disney is all about them.
Shane on you. You ruined the channel.

unauthorized credit card charges

On 7/25/17 I was charged $33.90 for my subscription that I canceled months ago. I tried calling and that didn't help so now i am making a complaint. I enjoy disney movies and...

disney movie club

Disney Movie Club continues mailing letters and packages (w/ DVD & Blueray videos) to our business address, even though they have been notified on numerous occasions that they are...

fraud and not authorized by me

Someone frauded me and used my credit card online and would like to be refunded. In full and have already spoke to my bank which is Bank Of America and they said to contact disney...

customer service who behaves arrogantly...

I have been a member of the dm club for years & I have never spoken to anybody in customer service as arrogant that this this gentleman, zac (A phone call I have placed on 3/6/17...

star wars new movie

I'm very disappointed in the new movie not what I was expecting at all the force awakens was very good and I think every one was looking for the new one e to carry on from that...

the movies and accounts

I think that your company should allow movies to be free for the whole subscription and that your company should allow youtube to have the movies for people to watch so let the people who do not have enough money to get movies get the movies for free or you might lose coustomers cause of the money and i wanted to watch a movie and i had to pay for it and that does not seem right to me so please let the people who do not have money get a account for free

a disney movie

In the princess diaries movies (Princess Diaries and Princess Diaries 2) are completely different to the books (As I have read all of them). To start Princess Mia is not from San...

hannah montana

I hope after the VMA'S and Miley Smoking Pot on camera as if it's not a big deal at all and her Potty Mouth, that you will no longer be putting Hannah Montana back on the air...

won't let me cancel/unauthorized charges

won't let me cancel/unauthorized charges I called and canceled my membership Feb/2015. Returned all the DVD they sent to me, but they keep sending to me back DVD I...

returned to sender

I called to cancel my account so i would buy out the remaining movies to complete m contract. Ordered my movies to my work address, got my email that it was returned to sender...

charges for declined dvds

This is now the third time i received confirmation that i declined a featured dvd and they sent me the dvd anyway! I'm sick of wasting my time unnecessarily standing in line...

Dis*disney Movie Club — unauthorized charges

There was a charged record at my credit card yesterday afternoon, about 30 dollars But I don't even know what the [censored] was happened because that time I was sleeping I...

incompetent customer service

Been a member for a few months now. Initially things went well, however, as of recent service has become pretty awful. Started when I recently ordered a DVD to complete my third of six DVD commitment to the group. Paid for and received movie and everything was good. Got a copy of another movie a few days later and a bill for it. It wasn't ordered, for one. Two, my credit card was on file. And three, I didn't want the movie. So following their instructions, I got new packaging ($), went to the post office (time) and paid the shipping to have it go back ($).
Another week goes by and I check online and see that I didn't receive credit for the first movie that I bought and had, so I emailed in to the group. They write back a few days later saying that I had to call in during certain hours (more time). Okay, fine. Spend a lunch HOUR on the phone dealing with an operator with broken English attempting to make her understand what happened. She keeps going back to saying that they haven't heard from me about the current month's selection and that they are getting ready to send it to me. I explain that I went online and elected not to receive it, but she sees otherwise and spends ten minutes obsessed with this aspect.
When we get back to the issue I called in about, she says that she sees no record of the purchase and there is nothing she can do. I search my email and find the notice from them letting me know that my DVD had shipped and been charged. I give her the information from that email and she puts me on hold again.
While waiting for her, I see in the email they sent me, they had the wrong account listed. Eventually she comes back and says that she spoke to a supervisor and will begin an investigation. I have to cut her off to explain that there is no need for an investigation as I have figured out that it was credited to another account. Several more minutes of being placed on hold when the operator comes back and explains their solution. And if you think that it would be something simple like that they will just credit it to the correct account, brace yourself. They explain that I have two account numbers: one for when I order a DVD, one for when I order a Blu Ray, and even though I ordered this movie (and got it) in the Blu Ray format, they have credited it to the wrong account number and their only solution was for me to box up my already opened and watched movie, ship it back to Disney who would then credit the account and then they would ship me a new, unwrapped copy of the same movie and credit it to the correct account.
I point out how this is a waste of my time, money and effort and their product and postage, but they fail to see this and explain this is my only option.

Needless to say, I intend to follow through on their stupid solution, order the required DVDs left on the contract then cancel and get the Hell away from these guys before they keep screwing up and asking me to keep running back and forth to the post office to fix their mess ups.

My advice to others is to stay away from DMC. The prices aren't that great, you can find better elsewhere online. All without the headaches.

  • Jessica Acreman Jan 02, 2014

    I keep canceling memberships and they either dont cancel them, open them back up someone stole my identity. Either way they keep taking my money

    0 Votes

charged for a declined movie

Since I joined the Disney Movie Club I have declined every feature. A movie came in the mail and when I called them to let them know that I declined it. They said that I missed to...

featured title

Even though I declined the featured title I was still charged for it, causing my credit card to be overcharged. When I contacted them they said it was to late for them to cancel, but they were still able to include a return envelope.

  • Mc
    mcbeevee Jul 11, 2013

    I very nearly ended up in the same position. I am always careful to go online and decline titles as soon as I get the monthly packet in the snail mail. This morning I received a notice by email that my credit card was declined for my latest purchase. WHAT? I hadn't ordered anything and had the confirmation email proving that I had declined the feature title. Luckily, a few weeks ago, I had a problem with another company that I had signed up for a free trial with. They charged my card after I cancelled during the free trial period so I notified the bank and that card was cancelled and I was issued a new card. That was the card that Disney Movie Club had on file so when they tried to charge my card, it was declined. Now that I see that they can't be trusted they will not be getting my new card number.

    0 Votes

Dis*disney Movie Clubwhat should I do?

I have ordered DVDs from it once, but later, there were constant charges about $28~30 on me credit card record each month! what should i do to stop it?

  • Pe
    peguitar Sep 29, 2011

    it is happening the same thing on me, too!!

    0 Votes
  • Ga
    galathonredd Sep 29, 2011

    We didn't have any trouble ending our participation in the club; standard CD club stuff applies, they try to sneak themselves in on the bills, but really aren't a scam and are easy to get out of.

    0 Votes
  • Sh
    shyfulg82 May 09, 2013

    If your subscription to Disney Movie Club payment made electricity with a Vista, MasterCard, or Any Credit Card that your a personal holder of... Then you should be glad to know that your a VIP membership of Disney Movie Club read the fine lil print before signing up or adding a personal credit card card as a choice of payment. As a VIP MEMBER your are agreeing to whats in the fine print typed below sometimes it indicates an (*) or (++) before something typed as must read, IMPORTANT to know the fine printed facts.. . So You Agreed to the terms of Disney's Movie Club VIP which is 2yrs agreement contracted to pay for the full purchase(s) of regular regular movie(s) price thats not at club member ship price its at a rate price of any where from$19.99 to $29.99 plus all sales tax, shipping, state taxes sometimes including other state taxes due to where or from the shipment of product ship thru state to states. Beware that the price of product could change without notice of before hand, anything including price or product of 1st choice or 2nd is subject to change with/ or without correct notice if person tilted to membership does not contact in writing or by phone, web in the due date thats given with the respond back title feature choice by the date on the bill payment returned card, which also indicates if any changes to mailing address or payment methods send back before the date that indicates mail back before the expired due date or no action is required on Disney's sales policy right to service or refuse any unwanted service(s), so necessary they don't have to change any information if its mailed after the due date, they still have the right to bill whats in title as a payment towards a product or an any consumers/guests unable to meet there standards of the Contract!!!

    0 Votes
  • Jessica Acreman Jan 04, 2014

    But what if your personal info stolen and you didn't up it

    0 Votes

disney movie club

Ok. So I need to cancel my member ship because I am under 18. My mom has been getting very mad. We haven't bought anything for the commitment thing. And yet we don't want to buy anymore. So please just cancel my account.

  • Dm
    DMC Member Advoce Aug 30, 2011

    FoReal352,
    Give me a call, I can help! 800-459-7002.
    Priscilla, Member Advocate
    Disney Movie Club

    0 Votes

either disney movie club, or one of their affiliates signed us up for a fraudulent account

Either Disney Movie Club, or one of their affiliates signed us up for a fraudulent account. We had to cancel our credit card and they removed the charges from our account. But D.M.C. didn’t stop sending us bills and notices for many months (still coming as of today). The credit card company already notified them that it was fraud, but I guess they are ignoring it. In any case, it’s very irritating and they should have just canceled the membership when they were told it was fraud by the credit card bank. And then they should be dealing with whoever supplied them with the bad application or whatever it was since there was obviously some sort of kick back involved with the scam.

  • Dm
    DMC Member Advoce Aug 15, 2011

    Torma,
    I am here to help you! Please contact me directly so I can be sure this is resolved for you. My direct line is 800-459-7002 or by email at [email protected] I look forward to hearing from you!
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes

attempts to decline monthly featured selection

I can't find the featured selection on the site, so I can decline it! Also, there have been other misleading things the "club" has done.

  • Dm
    DMC Member Advoce Aug 15, 2011

    LaceyAmanda,
    I can certainly help you find the Featured Title on the Disney Movie Club website. It is always on the left hand side of your home page after you login. If you wish, we can walk through it over the phone. Give me a call at 800-459-7002. I hope this helps!
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes

wrongful billing

L'm wrongfully billed, l have receipts from payments since february - june2011. They are trying to bill me for dvds returned, dvds never received or ordered by me,

disappointed customer

I joined this club to obtain movies for my grandaughter. Placed first order in time for christmas - received nothing by jan. But they had cashed my check! Called them.. They sent my movies to someone else and had all my info incorrect! Finally got movies.. Then ordered more... This order they messed up also and then mailed me an over due notice! Finally ended my commitment, spoke to rep and told them how disappointed I was and to close out this account. I am still getting the "reply or it will be sent"! Fed up - rather go to walmart. Never again!

  • Mi
    MissElvira Jun 21, 2011

    Is this "club" actually ran or owned by Disney?

    0 Votes
  • Dm
    DMC Member Advoce Jul 11, 2011

    Droomer,
    Please contact me directly, I can help! I am the Member Advocate for the Disney Movie Club. My Email address is [email protected] and direct phone line is 800-459-7002. I would like to discuss your experience and make sure everything is taken care of with your account. I look forward to hearing from you!
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes
  • Dm
    DMC Member Advoce Jul 11, 2011

    MissElvira,
    The Disney Movie Club is owed by the Walt Disney Company. If you have any questions or concerns, please let me know I would be happy to answer them! My Email address is [email protected] and direct phone line is 800-459-7002. Thank you!
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes

fraud

Well I can tell you that my experience with the Disney Movie Club has been just awful. First I ordered my free movies, paying for just shipping of course, at the prodding of my boyfriend because it seemed like a good idea at the time to include some kid friendly movies into our collection for when kids visit. Okay I thought to myself it couldn't hurt, I did the Columbia House Movie thing before and it was fine... oh I have never been so wrong in my life! If I had some sort of time altering apparatus, I would travel back through time to that fateful conversation over brunch with that evil little movie club flyer and have said no way and thrown it in the trash. Since I don't have such an apparatus, my nightmare has been as follows. I go online and order my "Free" movies using my Debit/Credit card, and that was my FIRST mistake. So now somewhere in the bowls of hell, or should I say the Disney Movie Club, is my banking information lying there waiting for them to use it at their leisure for whatever they seem to want to charge to it. I get my first shipment of movies, and am happy with the choices, then the nightmare on Cherry Street begins, which is the street on which I live. I get a colorful email from them stating that I had to respond to my featured selection or they would send them and bill me for it. Okay well I don't really want to pay $50.00 for Bambi and Pinocchio, so I respectfully decline. Oh no I didn't according to them because low and behold a few days later I get a little surprise on my bank statement with an unauthorized charge from the Disney Movie Club. Huh I thought that is weird I didn't order anything, so like a patient person I wait to see what it is that they are sending me because maybe my boyfriend ordered something. A few weeks later I get a package in the mail and my boyfriend asks me what I ordered from them, nothing I say I thought you did. I open the package, and there staring me in the face, yup you guessed it Bambi and Pinocchio, funny I distinctly remember telling them I didn't want those movies, yet here they are and I have paid for them, so I package them up and go to return them and realize that I have to PAY for shipping it back to them after I told them that I didn't want it? OMG what is up with that? So they sit on my kitchen Island neatly packaged with the return label taunting me... I am a busy person so they sit there and sit there and I think well hell I already paid for them and they will fulfill my membership quicker, I could save them and use them as stocking stuffer's for Christmas... So I keep them. Next email comes, respond or we will send you your featured selection of Tangled. Nope don't want that one either, I make my selection of NO and delete the email, a few days go by guess what another charge for $25.00 from you guess it the DMC, now at this point I am starting to get a wee bit frustrated with them and since I don't want to fall back into the "well I already paid for it trap and I don't want to pay to ship them back on my dime" trap again, so I call them in attempts to thwart their evil plan, I had come to the conclusion that was what it was, Maleficent herself was behind this, and next they were going to send me a poison apple. Customer service proceeds to tell me that they already printed a shipping label so they can't cancel it, well I didn't order it so you have to cancel it and besides I never authorized you to charge my bank card, after 15 minutes of getting no where I decide to use my law school education and the court room mode kicked in. I proceeded to tell Miss Customer service that her company has committed fraud by using a card that I only authorized for a ONE time charge without my permission, and yes I thought that one would shut her up and make her come to her senses and see that she could in fact stop a shipment that has not actually GONE anywhere yet, throw the stupid label away... Uh no not a chance, she says well in the fine print it says that we can, okay so I am as guilty as the next person I never read the fine print, I just assume that they will be a respectable company, I mean it's Disney for Christ's sakes right? So to cut this little story short I am still to this day battling the evil DMC with the "Featured Selection" as the starring evil villain. But all is not lost I have only two more movies to buy and I found a monkey wrench to throw into their little evil cog-works, I found where on the site where you can DELETE your account information, oh glorious day. So the latests thing I got in the mail from them after I responded that I didn't want my "Featured Selection" was a bill... huh imaging that, they sent a bill instead of a movie with a nice letter attached to it stating they could not obtain proper authorization for my credit card I provided. Well hello of course you can't because you never had proper authorization in the first place for anything other than the original order... duh. So I can now pick my OWN movies instead of their awful featured selections, and I can do so at my own leisure, or within the alloted time frame that I have to fulfill my membership, I think I will make them wait a good 6 months before they get another dime out of me. Keep sending the letters DMC, they make great birdcage liners :) Bottom line is DON'T join, unless of course you want and enjoy dealing with these kind of people.

  • Cl
    clkeeler Mar 25, 2011

    I have cancelled with Disney movie club several times...they keep sending movies and billing my credit card. I finally called my credit card company and put a "merchant block" on them. I hope this info helps anyone else having this same problem with this company. This is a complete FRAUD! Please warn others to avoid this scam.

    0 Votes
  • Hb
    hbgguy11 Mar 27, 2011

    You have to cancel the subscription for them to stop sending stuff and if i were you i would continue to check my online account 3 months after i cancelled the subscription to make sure it was cancelled. I used it and had no problems at all with it you just need to read the terms and do what it says to do, they are sneaky if you dont keep up with it but they send you emails and all that to help.

    0 Votes
  • Dm
    DMC Member Advoce Apr 04, 2011

    clkeeler,
    Please contact me directly so I may assist you with this. I am the Disney Movie Club Member Advocate. My direct email is [email protected] or phone 800-459-7002. I look forward to working with you towards a resolution. Thank you!
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes
  • Dm
    DMC Member Advoce May 09, 2011

    Rachpj,
    I regret the bad feelings you have about your Disney Movie Club Membership. Give me a call or email me so I can look into your account. I would be happy to help you! [email protected] 800-459-7002
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes

fraudulant charge on cc

I received a fraudulent charge on my CC, never signed up for anything nor have I ever signed up for a club like this, I know how they work. I went through my Visa card fraud protection and they refunded the charge and I thought that I was finished with them but then I received another shipment. This time it had a 920 number that I could actually get a human on the other end. I am frustrated that they did not close the account when they should have and now I have more hassle to go through to close the account. I am wondering if anyone has started a class-action lawsuit for this? It seems like there should be one since there are no other avenues to help consumers and it is our word against theirs. Because many join without understanding the terms the real fraud cases get the same mistreatment. May have to move the family back to Finland if this is the kind of place America is becoming!

  • Dm
    DMC Member Advoce May 09, 2011

    Aaron,
    Please contact me directly with more information, I can help you resolve this! member[email protected]
    I look forward to hearing from you and assisting you.
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes

not quite sure what to think

OMG- hillarious! Here is my exprience with the Disney movie club. Then you decide either way. I went online & ordered my 2 movies on April 6th. I was looking for an Easter present for my 6 year old daughter. Gave it plenty of time to be shipped by Easter-right? I ordeded Snow White and Alice in Wonderland- the total for the 2 movies + costs was $103.00. I thought well, that was pricey, so I checked again and the Alice in Wonderland was over $60.00 itself (because it was some sort of special edition). So, I thought, pricey, but... I'll pay it cause it will even out (5 free movies, right?) in the end. So I submitted payment, then the order was being processed, but it (the messgae after PAYMENT & DC # was already submitted) said that I could not pick the 5 free movies because an account was already in my name. Weird, I thought... I recieved a confirmation email, but then when I got my bank statement- I had used my debit card and no charge was on there-Disney movie club was not on there. Anyways, so I was under the impression that they dropped it or whatever and went on about my life. Then I got my child support put on the card last Tues. (April 19-)and I had desperately needed it cause I was broke- I had spent every dime BESIDES this 120.00 for csupport which was credited into my account cause I had just started a new job as a make-up artist ($67/hr)and am getting my first paycheck May 1st. Anywasy, I called and checked my account balance- and I had $120.00- csright/- So me and the kids pack up, go to the store, & spend about $100.00 on groceries, Easter baskets and presents, diapers, ect and when we go to check out the girl tells me (after waiting in a long line with a 6 yr old and a screaming 13 month old) my card was declined and the balance on my debit card was $16. and some change. Long story short- the Disnay movie club had FINALLY processed my order and took the 103.00 for the two movies and left me up **** creek. I almost cried- I was so embarassed and now was dead broke in a line with two little ones. I called customer service and they told me they could not cancel the order because there had already been a shipping label created and that there was NO OTHER ACCOUNT in my name- omfg. But they will ship the movies, cancel my account, and send me a label to return them as soon as I get them ( I'm sure if I don't... it'll be curtains-lol) and they have stopped the "hold" payment and the money should be on my card teh beginning of next week (April 25, 2011). Hopefully, this will all work out - they seem to be working with me, but NEVER, NEVER again will I be enticed by a "Disney Deal"-lol! All this drama for a cool Easter present ( she loves ALL Disney movies)- I'll never even get to give her-ha.Thanks!

  • Dm
    DMC Member Advoce May 09, 2011

    LexandJojosmommy,
    Please contact me directly so I can help you resolve your concerns. My direct email address is [email protected] I look forward to hearing from you and helping!
    Member Advocate
    Disney Movie Club

    0 Votes

Dis*disney Movie Clubunauthorized transactions

I have noticed three unauthorized transactions on my postepay visa electron card from dis*disney movie club us of which I do not know anything about. They started with a 0, 77 € charge in january. Then another 18 € unknown bill was charged in february and finally a 28 € one in march. Then I blocked the card.

  • Dm
    DMC Member Advoce Apr 19, 2011

    Massimiliano,
    I would love to help you resolve this! Please contact me directly at [email protected] with more information. I look forward to hearing from you soon!
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes

ships movies I didn't order!!!

Disney Movie Club emailed me today to confirm an order I never even placed! And it's for a movie I wouldn't order in 100 years! I've had trouble with them in the...

accused me of not paying, well l did pay, and I have a receipt

Nco financial services - disney movie club has a bad acccountant, they are accusing me of not making a payment, we'll l got news for them, because l did make an early payment of twelve dollars on december 27, 2010. And yes l have a receipt of payment.

I think that was ignorant and uncalled for and l demand a apology from the manager of disney movie club, because l always make payments at the end of each month, also, l'm diabetic, meaning that most of my small pension goes to diabetic supplies, vitamins etc. Iappreciate no further harrasment from them, and l will make a another payment this week.

  • Dm
    DMC Member Advoce Mar 30, 2011

    I regret the unfortunate experience you had with the Disney Movie Club! I would like to fix this and make sure this does not happen again. Please contact me directly with information so I can work on your account personally. My direct email is [email protected] and phone is 800-459-7002. I look forward to working with you to resolve this.
    Priscilla
    Member Advocate
    Disney Movie Club

    0 Votes