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FYE Customer Service Contacts

+1 877 351 2131 (Customer Service)
+1 866 766 0251 (Spanish Language)
+1 877 813 4977 (Magazine Subscriptions)
1425 Central Avenue
Albany, New York
United States - 12205
Mon9:00 AM - 11:00 PM
Tue9:00 AM - 11:00 PM
Wed9:00 AM - 11:00 PM
Thu9:00 AM - 11:00 PM
Fri9:00 AM - 11:00 PM

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Use this comments board to leave complaints and reviews about FYE. Discuss the issues you have had with FYE and work with their customer service team to find a resolution.

Complaints & Reviews

Sep 10, 2019

FYE — monthly charges

I went to the store at the beginning of the year. (2019) probably purchased a item. And never bother to look...

Aug 05, 2019

FYE — rude and inappropriate behavior

Went into this location today (Aug. 5th '19' around 2pm) to trade in some movies. As soon as I approached the...

FYEa bill I get monthly from fye vip. they charge me $11.99 per month and I have no idea why.

My wife handles the bills and has noticed a monthly bill of $11.99 for fye vip. Well we didn't sign up for whatever the hell this is.
This has been going on for a year but because we moved she hadn't checked the account as closely as she usually does. Remodeling our house has been her focus because of the cost of repairs. I have looked on the internet and found this to be a problem for a lot of people. So how has this been happening?
How did our information get to fye? How can I join the class action lawsuit? I'm being ripped off and I'm disabled so I can't afford this crap.

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    Nov 16, 2018

    FYE — cd orders

    Order# [protected] I received a 99 cent used cd (never even heard of artist) instead of "We're not in Kansa...

    Oct 10, 2018

    Fye.com — received the wrong order.

    I received the wrong item. I order an CD from Fye .com. The address is Fulfillment Center, 300 Omicron Court...

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    Jul 03, 2018

    FYE — unfair treatments of workers

    I worked at fye I only ever called out once and I had a family's emergency and couldn't come into...

    Jun 12, 2018

    FYE Backstage VIP Pass — tried to cancel/ finally found it

    On june 8th, 2018 I purchased some things from an fye store in my local mall. Nothing big, and the total wa...

    Apr 24, 2018

    F.Y.E — store staff

    April 22, at town east mall in mesquite Texas, My husband wanted to try on a shirt and they do not offer a...

    Apr 16, 2018

    F.Y.E — employee behaviour

    On April 14, 2018, around 8:40 pm I entered the f.y.e Westfield mall with my daughter, we browsed around and...

    Apr 06, 2018

    F.Y.E — customer service

    While I found what I was looking for my presence was never acknowledged in store 7283 Tower City nor was I...

    Feb 01, 2018

    F.Y.E — fye backstage pass

    I am extremely upset at FYE backstage pass. I signed up on Black Friday knowing I had till Christmas to...

    Jan 01, 2018

    F.Y.E — rude associate

    Asked an associate named Emily at the Kingsport Tennessee town center fye store for the price on a item . She...

    F.Y.E — employees attitudes and poor customer service.

    My fiancé & I went to store 1606 looking to make multiple purchases of head phones as these were too be...

    F.Y.E — customer service

    This whole place is a joke, I was at a store asked the manager of the store about a movie I could not find...

    F.Y.E — too pushy on promotions

    This manager at the traverse city Fye kept pushing promotions at me and I didn't want any. After I kindly...

    F.Y.E — backstage pass

    I was told I should sign up for the backstage pass because I could save around $10 and then cancel the...

    F.Y.Estrange policies

    So-so experience.
    I purchased broken headphones. Found it out right after the purchasing. I was near the store and went back to refund or to replace. I was said that once I opened it the refund or replacement or return can not be done. Is that really your rule? This kind of policy gives you the right to sell crappy products? I think there's something wrong.

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      F.Y.E — waiting in line to purchase an item

      I was waiting to purchase a t shirt and me bring the only customer in line it shouldn't have taken long. One...

      F.Y.E — funko pop chase

      Hello I was just now in the grapevine mills mall in grapevine Texas and I was in there for about 30 minute...

      FYEunacceptable behavior

      I was shopping yesterday at FYE Concord Mills store, NC for my 7 yr. old daughter, and I must say this is not the first time for me. So I was surprised by a very slow moving line. Can’t say how long we were waiting, probably no less than 15 minutes. But what surprised me more is that the cashier didn’t care to do his job properly, he was just talking to a lady next to the counter. As I understood that was an employee of this store. Then he switched to a young man for a couple of minutes, then again to the woman. Jesus!
      There were only 3 customers ahead of me with little orders, so I guess you can imagine how disappointing it was. I said to the cashier that the providing service is incredibly slow and he even expressed a bit of regret. But after that another one answered in a rude manner or at least it looked like she took it as an offence (unfortunately didn’t remember her name), so she said that there were aсtually 2 employees in that store.

      I myself have been working for customer service for about 10 years and I believe that we must focus on clients. But I was only said that if I don’t like something I should call a manager. So that’s what I was going to do.
      The saddest part is that my daughter was very frustrated and even terrified by the tone of the employee’s voice. She’s scared of visiting the store again.

      Do you guys really think it’s ok to behave like that? What I can say is that the behavior like that is absolutely inadmissible when it comes to customers bringing money to your store. And of course this was really rude. Teach her how to talk to people, please.

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