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CB Fast Food Chains Pizza Hut Complaints #822-841
Pizza Hut

Pizza Hut review: safety/management

G
Author of the review
4:28 pm UTC

12/31/18. an attempt was made to order online. it often fails, but I digress with that, eventually it did go through this time. under a guest, not my member number, but that is another digression. I ordered 2 papas and 2 (1 topping) pies for delivery. the papas were (surprisingly) done very well, but the pies were overcooked. My son had a pepperoni and he was not unhappy with his, but mine had extra white sauce and Italian sausage on a thin crust and was horribly dry. I tried to call over the course of 15 minutes to no avail. My wife suggested we drive down there, it isn't far (3 miles) and since the pie was inedible, we had to do something. Of course, we were expecting that they were busy. What we weren't expecting was that the only workers there looked to be all related. the older lady at the front counter was quite pleasant. She called the manager up to look at our pie. She tried to argue that the pie was fine and that we just couldn't see the sauce because it was white sauce. It was absurd. My wife lifted the one half-eaten piece in the box and said, no...he tried it, it's dry and needs redone. The manager snapped that it would take 20 minuites to replace and asked if we really wanted to wait that long. (I used to work at a Pizza Hut 20+ years ago, we know re-firing a pie doesn't take that long, we just figured she was trying to discourage us and hoped we'd leave) We told her we would wait. Just before sitting in the waiting area, we noticed a toddler of about 3 IN THE KITCHEN AREA. As we arrived, a young man was also already waiting for his food. We had been sitting for 10 minutes before he got HIS order and it was missing pasta. they tried to argue with him that he didn't order pasta, even as he showed them the receipt! they finally conceded with him. He sat, but after a few more minutes he went to his car (he said upon his return he wanted to eat his pizza). During our long wait time, we noticed the phone constantly ringing. no one attempted to pick up the phone. Ever. Besides the lady at the counter and the manager (and the toddler) there was another lady BOH, a young teenager catching, cutting, and boxing pies, another slightly older teen wandering back and forth from the office to the kitchen and back, and the elderly delivery man. At some point, a young adult came it, went into the back, picked up the toddler for a while, but I don't think worked there, at least not in the time we were there. It seemed like the manager referred to herself as the baby's mother (she kept calling the child back into the kitchen, i'm not sure if she was saying come to mama or come to mawmaw), and with the teens having such a similar look to the manager and each other, I came to the assumption that she wasn't hiring anybody, they were just trying to run this on their own, and even with the factor that NYE is a hellish night anyway, there is really no reason that the store should be run the way I witnessed it. I haven't completely sworn-off Pizza Hut (we have another 2 miles in the other direction), but I can't in good conscience support the Georgetown, IN location.

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    7100 Corporate Dr, Plano, Kentucky, 75024-4100, United States
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    Jun 23, 2026
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