Menu
ADVERTISIMENT
Home Business Services Pick n Pay Poor customer service

Pick n Pay review: Poor customer service

N
Author of the complaint
7:41 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought a laptop on the 7/03/2020 we experience problems from the beginning and we returned the laptop same day but the salesman claimed he fixed it while his hired to sell not to be a technician, he sent us home with the laptop and still same problem occurred, we kept on going back and forth to same store and he refused to refund until the 7th day was up than later he suggested that the laptop be sent for repairs and we were told it will take 21 days to effect repairs later we were informed that we have to pay for repairs which we did on 9/12/2020, follow up on repairs resulted numerous excuses with kuben why repairs are not completed, according to pick n pay policy if customers are not satisfied they are entitled to refund we were not given a refund we were forced by veeran to continue to wait for a repair for 2 months follow up with sales man proved unsuccessful and we were referred to kuben which he was forgetful with our follow up he managed to finally returned the laptop after we contacted head office which proves futile as well, poor customer service by all employees of pick n pay, customer service training is urgently required by all employees

ADVERTISIMENT
View 0 more photos

More Pick n Pay complaints & reviews

Pick n Pay - budget speach and cigarette prices
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Pick n Pay - back to normal
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pick n Pay - lack of interest in customer concerns
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Pick n Pay - bad attitude at pick 'n pay campus square
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
0 comments
Add a comment
ADVERTISIMENT

Learn how the rating is calculated

615 complaints
42 resolved 573 unresolved

Pick n Pay contacts

(added by reviewer)
Phone number
Address
101 Rosmead Avenue, Kenilworth, South Africa
Website
Category
ADVERTISIMENT