CB Grocery Stores and Market Pick n Pay A very bad customer service

Pick n Pay review: A very bad customer service

nathimudau of Johannesburg, ZA

Mar 10, 2021 8:56 am EST

Verified customer

Today 10/03/2021 at 13:26 I went to do shopping at Pnp The Falls, Roodepoort JHb

The till didn't give a discount when they swiped the card I then went to the manager's podium looking for assistance I found a guy and a lady chatting there and I greeted firstly but the was no answer and then I said I hi again" can I please speak to the manager and then the guy replied and said 'ufunani' what do you want? With a very bad attitude, I then asked for help to this other lady they said she's a senior manager she also gave me an attitude by saying if you need help shout at me

The guys name is Tebogo he's a Bakery Manager

I finally addressed my complaint to the Store Manager Raymond, he was so apologetic kind and then said he will address this issue to his managers.

Desired outcome: Teach Managers Good Customer Service

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Pick n Pay Contacts

Pick n Pay phone numbers

+27 800 112 288
+27 800 112 288

Click up if you have successfully reached Pick n Pay by calling +27 800 112 288 phone number 37 37 users reported that they have successfully reached Pick n Pay by calling +27 800 112 288 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number 35 35 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 800 112 288 phone number

3%
Confidence score

Customer Care

+27 860 303 030
+27 860 303 030

Click up if you have successfully reached Pick n Pay by calling +27 860 303 030 phone number 8 8 users reported that they have successfully reached Pick n Pay by calling +27 860 303 030 phone number Click down if you have unsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number 20 20 users reported that they have UNsuccessfully reached Pick n Pay by calling +27 860 303 030 phone number

Online Shopping Help

Pick n Pay emails

customercare@pnp.co.za

100%
Confidence score: 100%

Support

Pick n Pay address

101 Rosmead Avenue, Kenilworth, Cape Town, 7708, South Africa

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Sep 08, 2025