Pick n Pay review: Disrespectful customer service from manager at pnp liquor chillilane

My name is Sibahle Madlala, and I have just come back from PnP Liquor at Chilli Lane in Sunning Hill.
I would like to express my extreme disappointment for the way I was treated and the most unprofessional manner in which I was spoken to by the manager of the store, Langalibalele.

As I was making my way to the main store PnP right next to the liquor store, I was stopped by a lady who was promoting Brutal fruit, she told me they are running a special for a non-alcoholic bevarage and if I buy it today, I can get 2 for the price of 1, I decided to go inside and buy it. I went to the isle and took 2 6 packs and there was a guy who said to me he THINKS the special is not on anymore, I responded by saying I was just let in by the people who are promoting the special outside, and they said the special is running and he says okay. Immediately after speaking to him I go to the till and I ask again about the special and I was told by the same lady who was outside that it is still running but to her surprise when she scans the product the promotion doesnt come up, the lady whose name is Zinhle Shabangu (promoter) confirms to the lady assisting me at the till (Zama Mhlungu) that the special is indeed still running, Zama who was very helpful says to me she will have to call the manager to come and assist me, I say to Zama that I can go inside the main shop in the meantime while she assists other customers because I don't to hold up the queue, she insists that I wait, after about 10 min of waiting Langalibalele comes and says there is nothing he can do about this as the promotion is finished, I then ask but why is there a promotion outside because the reason why people are coming in to buy this product is because of the promotion outside. After a very uncomfortable back and forth, Langalibalele says to me in these exact words and " Listen to me, I am in charge, I am telling you that the special is finished, dont worry about the lady who is outside (the promoter) she doesnt know what she is doing" basically throwing the promoter under the bus and making her look incompetent.

Now, to me this was very uncalled for, you absolutely cannot as a manager be speaking to customers like that, and people who report to you as well. This man spoke to us as in a belittling manner, instead of trying to find an amicable way to try and resolve this or just apologize on behalf of the store and or promoter, which I really would have accepted. The lady at the till said I should wait for the manager as she could tell that there has been some kind of miscommunication between the store and the promoter, the promoter also insisted to the lady at the till that the manager should come and override the price because the promotion was still ongoing, it was now a back and forth between the Brutal Fruit promoter and the manager, with the manager of course instilling fear on the promoter, the issue was not resolved, no apology from the promoter or the manager regarding this, and I ended up wasting my time and leaving the store upset.

I have a video that I took while the manager was trying to explain in a very rude manner that he is the one in charge after I asked for a number or email address for a person to contact regarding this, it took quite some time for me to even get the email address for the store.
As someone who shops on a regular basis at PnP, to say I am disappointed is an understatement, is this the customer service means to PnP? the manager could have done better to manage or dissolve this situation, he didn't even try. This was clearly a miscommunication error between the promoter and the store or the person in charge (Langalibalele) and it had nothing to do with me as the customer, this should have been sorted out between the store and promoter without me even realizing that there's clearly a problem here.

I would appreciate your response regarding this matter, and I do not want an apology from the person in charge of the store (Langalibalele) he is a dismal failer when it comes to dealing with customer service, the worst I've ever received!

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