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Philippine Airlines review: Cancelled flight and refunds

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Author of the review
4:31 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

Our flight was cancelled because of a black out period as per the airline. We contacted customer service. They apologized and said not to worry, they would fix everything. They came back and said they could rebook us on the same flight, but it would cost us an extra U$1,500 each. When I complained for them charging us for their error, they said fine, the offer is no longer available. And, that our booking would automatically cancel and we would get no refund. When we called back in, we we're told they could give us a refund but, we had to pay a penalty of $500 for canceling.

Claimed loss: $500 cancellation fee$3,014 for difference between Philippine Air booking and having to rebook with Air Canada$10,000 for stress, inconvenience and discomfort

Desired outcome: Full compensation plus public acknowledgement of their inappropriate business practices.

Confidential Information Hidden: This section contains confidential information visible to verified Philippine Airlines representatives only. If you are affiliated with Philippine Airlines, please claim your business to access these details.

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  3. Philippine Airlines emails
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    Nov 20, 2025
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Philippine Airlines Category
Philippine Airlines is ranked 64 among 219 companies in the Airlines and Air Travel category
#62 Virgin Australia Airlines Virgin Australia Airlines #63 China Eastern Airlines Corporation China Eastern Airlines Corporation #64 Philippine Airlines Philippine Airlines #65 Vietjet Air / Vietjet Aviation Joint Stock Company Vietjet Air / Vietjet Aviation Joint Stock Company #66 Sun Express Sun Express

Most discussed complaints

fraud and cheating!
1
(opinions to this review)
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