Philippine Airlines Customer Care Service


Philippine Airlines, Inc.

PO Box 1344

Customer Support Phone Numbers

+63 27 775 932(Philippines) 27 32
+1 800 435 9725(USA and Canada) 5 5
+61 130 088 7822(Australia) 3 5
+86 400 100 2752(China) 2 4
+63 437 798 988(Batangas) 1 0
+63 746 618 898(Benguet) 1 0
+63 449 198 800(Bulacan) 2 0
+63 464 198 900(Cavite) 1 1
+63 495 598 200(Laguna) 1 1
+63 776 008 888(Laoag) 1 0
+63 726 878 098(La Union, San Fernando) 1 0
+63 632 855 8888(Manila) 3 1
+63 449 607 888(Nueva Ecija) 1 0
+63 454 096 888(Pampanga) 1 0
+63 756 337 888(Pangasinan) 1 1
+63 487 165 188(Palawan) 1 1
+63 427 183 888(Quezon) 1 0
+63 456 068 898(Tarlac) 1 0
+63 476 026 888(Zambales) 1 0
+63 323 400 191(Cebu) 2 0
+63 344 586 888(Bacolod) 1 1
+63 355 329 888(Dumaguete) 1 0
+63 333 299 888(Iloilo) 1 0
+63 558 329 888(Samar) 1 0
+63 538 329 878(Tacloban) 1 0
+63 859 759 888(Butuan) 1 0
+63 888 648 788(Cagayan de Oro) 2 0
+63 645 218 078(Cotabato) 1 0
+63 822 877 788(Davao) 2 0
+63 659 188 888(Dipolog) 2 0
+63 838 879 888(General Santos) 1 0
+63 629 579 888(Zamboanga) 2 0
+63 27 775 928(Philippines) 2 0

Philippine Airlines Complaints & Reviews

Philippine Airlines / delayed cancellation of flight

Apr 22, 2019

Dear Madam/Sir, I booked thru Etihad Airways via Abu Dhabi to Cebu on May 18, 2019 to June 2, 3019, but I decided to cancelled it. As I contacted Etihad, they cant cancelled or issued a refund it due to manila -cebu flight was still open. Can you please cancel my manila-cebu flight . Ticket...

Philippine Airlines / wrong name on online ticketing

Mar 29, 2019

I booked a ticket today {Mar 29, 2019 @ about 7pm using online booking . The route is Bacolod-Manila on April 1, 2019 at 06:35 am. I paid it through payment center (7/11) at about 7:20Pm the same day in General Santos City Philippines. When I checked my e-mail after 15 minutes, i got two...

Philippine Airlines / wrong entry of the passengers name

Mar 15, 2019

March 15, 2019 Philippine Airlines Complaint Desk MCIAA, Lapu-lapu City, Cebu Sir/ Madame: Greetings! I'm Alan A. Nunez; purchaser of Mr. & Mrs. Alfredo Y. Lua's Socor Construction Corporation. I've been trying to contact your office but to no avail. Nobody answers my call. Could you...

Philippine Airlines / seat 41h

Feb 11, 2019

I paid an extra $100.00 each way on my trip back to Manila and back to Los Angeles, CA. On my trip back to Los Angeles, CA on 2/10/19 via PR 102 my seat on 41H was so uncomfortable. The tv/monitor was not working, the little table for meals was lopsided that I have to hold on to my tray so...

Philippine Airlines / I was asking for luggage assistance as I was only 4’11”

Feb 2, 2019

Last Feb 2, 2019 with flight number PR2345 bount to Davao from Cebu, i asked for assistance in putting my small handcarry to the overhead bin storage. He was right infront of me standing and asking for my seat number. I politely asked for his help as i am only 4'11". I had to ask him 3x...

Philippine Airlines / missing luggage

Jan 27, 2019

I am Judge Erlinda Sendino Tersol, retired Judge of the 12th Municipal Circuit Trial Court of Cabatuan- Maasin, Iloilo. My niece Clarice Sendino boarded PAL Flight PR 0127 from John F Kennedy Airport on January 24, 2019 at 1:45am, checked in two (2) suitcases. and arrived at NAIA Terminal...

Philippine Airlines flight on 6 Jan 2019 / flight attendant/cabin member dumped hot meal into my lap

Jan 13, 2019

To Whom it may concern… My name is Phillips J. Laboy and 6 Jan 2019 on Philippine Airlines flight PR 654 from MNL to RUH flying BUSINESS CLASS I had one of the worst experiences I've had in my 60 years… I would like to say that up until 6 Jan 2019 I've greatly enjoyed my flying experience with...

Philippine Airlines / assigned seats

Dec 17, 2018

On Nov. 30, 2018 we have a flight from JFK NY ETD 1:45am to Manila, Philippines ETA 7:20am Saturday Dec. 1, 2018. Upon checking in at the PAL counter desk we showed our itinerary and our assigned seats 31C and 31B. Unfortunately, they said that those seats were already taken. We paid extra...

Philippine Airlines Ticketing Office, Dumaguete, Negros Oriental / request ticket refund

Dec 16, 2018

Hello, we booked a flight with PAL from Dumaguete to Manila at 10, 45 am on November 20, 2018. This flight was cancelled because of missing income flight. Since we had a connection flight from Manila the same day at 5, 00 pm, we had to book a flight with Cebu Pacific scheduled at 12, 30...

Philippine Airlines / ticket booking

Dec 16, 2018

I tried to book a flight in your mobile application last december 13. Your app prompted that my booking was unsuccessful. Because of that I booked a flight with a different airline. After a few minutes, I received an email from pal that my booking was successful. I called your customer...

Philippine Airlines / customer care

Dec 11, 2018

I booked a flight from Hong Kong to the Phillipines return in order to attend my brothers wedding. Two days later after booking I found out that I was unable to fly. Due to personal circumstances I am in a waiting list for egg donation and after speaking to the nurse just two days later I...

Philippine Airlines / downgrading of premium economy to economy with leg-room.

Dec 9, 2018

(NOTE: This complaint had already been emailed to [email protected] on Dec 1, 2018 but we have not received any reply nor acknowledgement.) TO: Philippine Airlines Complaint Department SUBJECT: Downgrading of Two Paid Premium Economy Seats to Economy with Leg-room Booking number VOVTMH...

Philippine Airlines / lost boarding pass

Nov 27, 2018

Name: CHRISTIAN LLOYD A. ROSARIO Address: Quirino Avenue, Davao City Agency: Department of Education, Quirino Avenue, Davao City Cp #: 09275787039 Email Address: [email protected] Flight date: November 4, 2018 Destination: Manila to Davao City PR 2823 Reference Number: BFAOUE Dear...

Philippine Airlines / lost boarding pass

Nov 26, 2018

Sir/Madame I would like to request an electronic copy of my boarding pass.I was lost on November 23, 2018.I need to used it to my liquidation of my travel. thank you Arpe R. Suan passenger Name: Mr. Arpe R. Suan Email address: [email protected] Flight Date: November 15, 2018 Time of Flight...

Philippine Airlines / charged again

Nov 22, 2018

Flew back today, checked in online and had seat reservations etc When we approached the check in area the lady said because we hadn't used our connecting flights there would be a charge of US$150 each ... we explained that we had contacted our travel agent and explained our travel agent in...

Philippine Airlines / very rude & arrogant pal check-in counter agent at sfo

Nov 21, 2018

We were in line to check-in for PAL flight 105 on 11/6/18 in San Francisco. When it was our turn, an agent gestured for us to approach the counter. My husband gave her our passports, but the agent made no effort to look at our passports. Instead, she proceeded to talk to the agent who wa...

Philippine Airlines / ground crew (departure)

Nov 6, 2018

We're 12 passengers depart from tagbilaran to clark flight pr 2873 nov 1, 2018 at 0655am. 2 senior, 1 child & 9 adults. We were there around 515am not even the checkin counter has opened. At the counter checkin I requested wheelchair for my mom (69 years old) & my aunt (77 years old) just...

Philippine Airlines / inquiry

Nov 5, 2018

On December 22, 2017, I had a flight schedule from New Zealand to Manila. Philippines Air lines offered me to give up my set in return of a round trip ticket from New Zealand to Manila, Manila to New Zealand, to be used from January to November 2018. I was asking for the compensation voucher...

Philippine Airlines / requesting a copy of boarding pass

Oct 19, 2018

Name: ARNEL MIRANDA Agency: DepEd BANQUEROHAN NATIONAL HS Flight date/time:13:30 DATE: AUGUST 4, 2018 Phil Airlines Cebu-Legazpi Dear Sir/ Madam I would like to request for an electronic copy of my boarding pass which was lost last August 5, 2018 after my arrival in Legazpi.I need a copy to...

[Resolved] Philippine Airlines / dubai customer service agent named lora or loren

Oct 17, 2018

A very rude customer service agent named Lora or Loren! I called PAL on 17Oct2018 at 9:19am Dubai Time. We are a family of 4 and travelling to Manila. I asked if the tax and terminal fee is included in the ticket cost because there is a breakdown of "Adult/Kids Tax and Airline Fee." She asked...

Philippine Airlines / transport letter

Oct 16, 2018

Hi I am waiting for a letter from philippines airlines regarding our cancelled flight from manila to Melbourne in August 2018. I have contracted Philippine airlines in manila with little help from them so I contacted Philippine airlines in sydney and they referred me to the sales division...

Philippine Airlines / flight/luggage

Oct 4, 2018

They forgot to put our luggage on our connecting fligh! The solution is to put it on cargo and have it delivered the next day. Why not put it on the next flight; which I know there's one in a few hours. There are items in the luggage that are temperature/ heat sensitive. It's their fault and...

Philippine Airlines / online booking

Oct 3, 2018

I made a booking for a roundtrip ticket Melb-Manila-Melbourne last August using online booking. Due to changes in my itinerary, I tried to change the dates of my flight online. However, an error message on the PAL Manage Booking site kept me from finalising the changes. The website advised...

Philippine Airlines / electronic copy of boarding pass

Sep 27, 2018

Dear Sir/ Madam I would like to request for an electronic copy of my boarding pass which was lost last September 3, 2018 after my arrival in Manila.I need a copy to be attached for my liquidation in our office. Please send a copy of my boarding pass to [email protected] Thank you very much for your consideration. Yours truly; Jett Ray H. Osorio

Philippine Airlines / request a copy of boarding pass

Sep 17, 2018

Name: Rigie Limbo Encabo Agency: PNP Flight date/time: 4:00am sept 3, 2018 Phil Airlines Davao- Manila Dear Sir/ Madam I would like to request for an electronic copy of my boarding pass which was lost last September 3, 2018 after my arrival in Manila.I need a copy to be attached for my...

Philippine Airlines / flight ticket cancellation refund

Aug 23, 2018

I booked a ticket for sept4 flight but i need to cancel it coz my mom past away last july 4 and i really need the money to pay for my debt coz i need to fly back home right away for my mom's funeral. The agency where i purchased the ticket helped me to file a request for a refund submitted...

Philippine Airlines / flight pr-112 / dated - 8th aug 2018

Aug 20, 2018

I, KAUR SINGH DHANOA travelled as: Chinese Eastern Airlines (Dated : 7th Aug 2018 /Ningbo to Bangkok/Flight Number:MU 5083/Seat Number : 35 C) Philippine Airlines (Dated : 7th Aug 2018 / Bangkok to Manila / Flight Number : PR 733 / seat number 33C) Philippine Airlines (Dated : 8th Aug...

Philippine Airlines / flights cancellation and delay

Aug 20, 2018

PR 2778, 18th of August fromTagbilaran to Manila has been cancelled. I have been asked to go to Cebu airport to catch a flight for Manila the day after. So I did went to the ferry terminal in tagbilaran, spent 500 pesos plus taxi money to head to the terminal, took the last ferry for Cebu...

Philippine Airlines / a philippine airlines employee (no 105) from the transfer section dropped my bag which has rendered it unusable

Aug 15, 2018

We arrived on flight PR 737 from Bangkok on the 15th August and due to missing our connecting flight we were sent to the Belmont Hotel in Manilla to wait for our connecting flight the next day. Upon leaving the airport your employee placed my bag onto a trolley and walked to a taxi...

Philippine Airlines / delayed flight

Aug 4, 2018

Yesterday. My parents are scheduled to arrived in toronto around 19:07 according to their interary. Manila to shanghai then shanghai to toronto. I went to airport to pick them up around 19:00 (excited). I waited for almost 3 hours but no one show up. I aksed airport information but they...

Philippine Airlines / flight cancellation

Jul 26, 2018

today july 26 2018 at 545am doors opened we checked in for 705am flight busuanga to cebu -davao, we asked if flight was not cancelled we were told it was not, our luggages checked thru all 16 of us including 2 senior citizens and 2 toddlers. at 715am flight was the time we got...

Philippine Airlines / canceled flight

Jul 16, 2018

My flight was canceled on the 29th of June from Manila to Denpasar due to the volcano eruption. Manila was a stop over for me, as I was traveling from Sydney, Denpasar airport was closed from the night before, that's why I asked to the Philippine Airlines staff in Sydney before doing the...

Philippine Airlines / unethical behaviour and payment for my broken luggage

Jul 8, 2018

30 June 2018 Philippine Airlines, Inc. Customer Relations Dear Sir/Madam: This is to formally report my complaint to Philippine Airlines Inc. the handling procedures and how they treated me with regard to my experienced with my luggage claim upon my arrival at Terminal 2 on June 7...

Philippine Airlines / online booking

Jun 29, 2018

I booked a flight yesterday June 28, 2018 for my Coron trip with my bf. The first flight we choose have failed to submit due to system error. I have not received any booking confirmation or any references on my email. Upon checking to their website, the flight I've choose no longer offered...

Philippines Airlines / cancelled flight/ refund issue / rude supervisor, manager and ticketing officer

Jun 28, 2018

Hi, I spoke to different agent and manager but they are not helpful, they are charging me 34, 000 for rerouting my flight after they cancelled it due to boracay closure. Everytime I called, I am getting different information. An agent name Sabina and Manager Emilia hanged up the line with...

Philippine Airlines / very rude pilot

Jun 27, 2018

My friends and I are staying at Marco Polo Plaza Cebu on June 27. We were at the aisle of the 6th floor when a captain of PAL went out of his room, seeming like he's bound for duty. My friends and I are a bit loud, we admit. The pilot rudely scolded us saying "Psht! Wag kayong maingay. May...

Philippine Airlines / check-in luggage (specifically the wheels)

Jun 20, 2018

I would like to file for a complaint due to the negligence from one of the check-in baggage attendant from PAL which is stationed in Terminal 2 Hong Kong International Airport last June 18, 2018 at 3:30pm. While I was weighing my luggage for check-in, she immediately pulled my bag for...

Philippine Airlines / baggage delayed and damaged

Jun 17, 2018

During my trip with my wife, from Dubai Fri,  May 04 to Porto Princesa Sat,  May 05, passing true Manila, I faced many inconvenients The flight from Dubai to Manila was delayed and probably for that reason our baggage was not boarded in the flight to Porto Prices. Therefore when we arrived in...

Philippine Airlines / refund

Jun 13, 2018

Refund Application NBR HIA 1801585 Passengers: Timoteo P de la Paz Aurora E de la Paz Filed at PHILIPPINE AIR LINES, Diosdado Macapagal Avenue, CCP Complex, Pasay City Date Filed: 26 April 2018 1. We were told processing should start immediately. Expect refunds June 8 2018. 2. Did not...

Philippine Airlines / endangering lives of the passenger

Jun 11, 2018

6th of june 2018 pr720 manila - london. We're supposed to arrive 19:30 in london heathrow airport but instead landed 21:57. It may seem not much of the difference but we have almost exhausted our fuel circling around the air for more than an hour before russian airspace border. The pilot...