Philippine Airlines Customer Service Contacts
Marilyn D. Howe Donald W. Howe I purchased our PAL tickets in October almost two weeks before our supposed...
Philippine airlines cancelled my flight so I requested a refund 2 months ago and they will not refund me. Can you please help me
Booking# W88MNS, Chariemae Jang Passenger
Flight# and date
Please help me [protected]
I purchased excess luggage on my flight from kul to mnl on 1 mar online and have been requesting for my ereceipt for excess baggage for the past 2 months. Each time I call the help hotline, they ask me to contact a different email and none of those emails send any sort of acknowledgement or estimated time for when the received can be provided.
Ive also called the hotline atleast 6 times and all they do is ask me to continue to send the same followup emails. For an airline that advertises itself as a 5 start airline, this is unacceptable service!
I purchased 2 tickets for my wife and son a couple of hours ago and saw that the salutation said MR for my wife. I'm simply trying to change the salutation but it's been 1 whole day but still no answer. The annoying piano classical music just keeps on repeating. I've had issues with their service before but had no choice due to certain issues in the world right now. I would like to request a refund but can't even get a hold of 1 person but this damn music! I know there's a rule about 24 hours to get a refund. Unfortunately, they won't answer your call to make sure you surpass your alloted time. Bad business!
Nag book ako ng ticket online for my vacation nung Feb. 6, 2020 Yung flight ko ay Feb 18, 2020 to March 2, 2020.
Nung nag book ako ng ticket at nag confirm same day and time they charge me for the ticket 1620aed. Then dumting ung vacation day hanggang s nkabalik na ko dto sa Dubai. Tapos kahapon March 8, 2020 nacharge ulet ako with the same price pero this time wlang email n dumting. nkipagcoordinate ako s bank ko Emirates NBD. Sabi Nila 2x akong n deduct ng PAL with the same amount. Even though ung pag book ko ng ticket ay nung Feb 6 pa. Khapon lng daw knuha Yung payment which is so impossible.. So pls PAL irefund nyo Yung isang payment ko. That's too much. Thanks.
I am sick and really scared to go to Japan now in this corona virus situation. I have been calling the customer care to resolve the issue everyday and your team does not care. They are not willing to refund or waive rebooking fee for future flight. I would appreciate if you really care about human lives.
Booking reference UI752A
Issue Date: January 26, 2020 (Sunday)
Main contact: Ms Anika Sharin
Mobile number: [protected]
Email address: [protected]@g.ucla.edu
NAME TICKET NUMBER
1. Ms Anika Sharin 079-[protected]
This is Atty. Paisalin P. Tago, a registered passenger of flight 2522 from Cagayan de Oro to Manila this morning of February 24, 2020 at 1130am flight. I am filing a formal complaint against one of your flight steward crew under the name of Mr. Ong for inappropriate behaviour and such acts inimical in the service of your clienteles. The fact is that Mr. Ong has threatened to offload me in the flight or transfer me to another. I could have argued to him on his authority but my action can create commotion or scene and it my delay the departure of your plane which can affect some passengers in the plane. I am sitting qualifiedly on the exit as i have been doing before. My seat number is 10c. Mr. Ong is very arrogant, rude and discorteous in his approach to me. Hence, this formal complaint. If needed be, a confrontational meeting can be made with him to determine the veracity of my complaint. My email add is [protected]@yahoo.com.ph
Praying that this complaint will be acted upon the soonest. Thanks...
Sir/ma'am, i would like to request for an e-copy of my boarding pass because i lost it 2 days after my arrival at Tacloban City at my email. Now, i needed it for my liquidation in our office with ticket no. [protected]; flight date Dec. 14, 2018 - Dec. 16, [protected]@ PR 2239. Hoping for an immediate action for this matter thanks.
Name: AURILLE MAE O. LOPIDO
We arrived timely at the airport on the night of our flight from Manila back to the states, We checked in, went through security, and sat in the waiting area when suddenly Philippine Airlines made the unilateral decision that I and my family would need to be bumped from this flight and take a future flight. My kids had to sleep on the airport chairs all night while we waited for the ticketing office to re-open the following morning. When they did re-open, they decided that in order to put us on a new flight, we would need to pay a change of flight fee of $2, 000. If it was Philippine Airlines decision to have us take a new flight, why are we paying this fee?!!! I asked to escalate the matter, and their manager / supervisor was conveniently out of town for the next week. So we either spend a week in Manila (a place where none of us knows anyone) or we pay an extra $2, 000 to get out of the Philippines. This is extortion, plain and simple.
I would like to request an electronic copy of my boarding pass. I was lost on December 15, 2019. I need to used it to my liquidation of my travel.
Daryl Cloyd T. Estante
Name: Mr. Daryl Cloyd T. Estante
Email address: [protected]@gmail.com
Flight Date: December 15, 2019
Time of Flight: 8:35 AM
Destination: MANILA to Davao city
Ticket Number: [protected]
Tour Code: NCWKQE
I booked and paid for seat assingments 52H, 53H, 53J & 53K
but when we boarded, we were given 33C, 51H, 53H and 53J. Hence, 2 of my family members were seated somewhere else. The 33C was so far away and she was very uncomfortable sitting there for 17 hours. The family member who was seated at 51H also was uncomfortable a row down and close to the bathroom and no place to put her stuff under her seat.
Please explain how the seat assignments were re-assigned, the reason and if we can be compensated for the inconvenience and refund for the additional amounts paid.
Confirmation numbers JXYCWR & JXM9C0
i am complaining with regard to our family booking status. We made a return bookings from a voucher the...
I lost one gray pearl dangling earrings from flight PR 102 from Los Angeles to Manila arrived in Manila last Nov 23 at 4am I was seated at 32C. I have attached a picture of the earrings and I am willing to give a reward for returning as the earrings was a gift from my mom. My contact will be my email address. len .[protected]@yahoo.com thank you and I hope to hear a favorable response
One of your FA's just posted one of your passengers ID. on her instagram account. (see attached photo).
One of their primary duty is to protect this kind of information of the passengers, so why posting it without the consent of the passenger?
Pls. Take action! At pagsabihan ang FA na yan, pwedeng gamitin ang litrato na pinost nia online ng kung sino sino!
I spoke with a customer service agent over the phone to make a wheelchair request for my senior passenger and...
My sister booked an online ticket for my parents to Australia, from Dipolog City Airport to Manila International Airport, they had connecting flight, but suddenly the Philippine Airlines cancelled the flight on that day, that's why my sister had to booked another flight for my parents in order to reach their connecting flight from Manila to Melbourne Tullamarine Airport. We are asking for the refund but they kept on pushing us to different offices to claim it. I just don't understand why it's hard for them to refund the said amount while in fact they are the one who cancelled the flight.
Need help in getting a copy of a boarding pass or a certificate of travel for liquidation purposes. Thank you!
Jelriz Joi Lanip
Ticket number: 079-[protected]
Flight: PR 2813
Date: 21 October 2019 10:15
Maria Veronica Angeles
Ticket Number: 079-[protected]
Ticket Number: 079-[protected]
Flight: PR 2814
Date: 25 October 2019 13:05