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File Reference : SYDVA75624/04OCT/19/0808GMT. Flight/Date:VA859/04OCT. One brand Ragdoll dark blue 24" hardcase luggage from Melbourne airport to Sydney arrival 5:45pm was missing. There is no update at all and nobody pickup the phone.It caused very inconvenient for us. Please help to...
Recovered bags at Sydney Australia international airport to clear customs and recheck bags at the Virgin transfer counter. Our Lipault brown wheel bag was in complete working order. When we arrived in Brisbane and retrieved the from baggage carousel 1, the bag was open and one of the back...
Can you please explain why flights are more expensive when I try to use my velocity membership to redeem flights?
Without using my velocity membership, flights on two specific dates range from 125 to 159 one way
When I go through the "redeem your velocity points on flights" the minimum...
Hello,
On Tuesday 1 October at approximately 3.35pm the woman manning the Virgin priority (staff) baggage check at Brisbane airport was difficult, rude and patronising to the three people directly in front of me. I'm sorry I didn't get her name as I was being pushed through a busy baggage...
I was a passenger flying from Gold Coast to Adelaide Thursday September 26 leaving 1215. I was in seat 1 D. When we were asked about our meal choice within half hour of take off 2 other people before me ordered. I wanted a salad I was told by male host who had not introduced himself that...
On Friday the 13th of September on flight VA91 to Rarotonga, Flight Attendant Christine crashed the food trolley cart into my son's leg. Initially she apologised but then went on to make the following statement;
"but you need to to get your leg out of the way, we are busy here"
Christine didn't...
We just arrived on our flight from Melbourne to cairns flight VA1295, we flew Business Class
We were served our meal, 8 seats 2 occupied by children in business. I was ignored firstly & then when asked what I wld like (last, but that's not the problem) I had no choice but beef curry, ...
I thought I was happy to have booked on Virgin airlines ...your Australia line to be exact ...it appears I was mistaken.
How dare you not rebook customers before they leave Australia when you KNOW that they will miss their connecting flight...you should at least advise people that they will...
When I booked a flight ( Ref No:GGAQWI) I also booked the meet and greet service for my sister who suffers anxiety and has never travelled by herself. I was extremely disappointed to learn that the service was never received. My sister was looking for someone for help, don't offer a...
On the 19/Aug/2019 domestic flight No VA 539 booking reference VHWIFV, I checked in online and I choose 2 exit seats with a cost of 80 AUD and all was confirmed, when I reached to the airport I do baggage tagging and Printed boarding pass, when I reached to the drop baggage disk, Mr Felix...
Flight cancelled 15 mins before boarding cause pilot timed out. Told to wait in a 2 hour que to book a new flight for the next day. When I approached the original gate boarding desk attendant to explain this what not possible as a single dad with an autistic child, I was told,
"Everybody ha...
Hi,
I was on the Cairns to Melbourne 1pm flight yesterday. Our original flight was cancelled & we were put on a later flight which was fine. When we arrived to check in the lady told us that as the flight was full we were sitting apart as we were not a couple because our names weren't...
I forgot my Iphone in the flight from Townsville to Brinbaine and despite several calls and emails. nobody cares and I do not get any feedback. As soon as we left the airport I called and to report the forgotten iten and they told me to check again the next day as the airplane was not...
Flight VA810 from sydney to melbourne 7.15 am Tuesday July 9 2109
I was boarding this flight with 3 friends at 7 am...there was a man boarding immediately ahead of us and also someone behind us i.e. we were not the last to board, though admittedly running a bit late.
We were not seated...
Virgin Australia flight VA 0467 08:00 Perth to Brisbane 1st June 2019 - COMPLAINT
My wife, Yvonne Felix (age 78), and I, Charles Blanshard (age 67) were scheduled to fly from Perth to Brisbane on flight VA 467 at 08:00 1st June 2019. We arrived at Perth Domestic airport and checked in on...
My partner and I purchased a flight from Melbourne to Vanuatu with virgin and we are extremely disappointed with the service of the on board meal options. We are vegan and vegetarian and we don't get to choose this option for our meal. We have to pay extra on top of the flight price if we...
On a flight to from Sydney/Brisbane/Rockhampton QLD Thursday 18th April 2019, one of our suitcases was damaged and a swivel wheel came off, I purchased a new Samsonite suitcase for the return journey on Monday 22 April, upon landing we noticed that the security lock mechanism was damaged...
To Whom it May Concern,
I Matthew David Sproul was flying to Melbourne from the Auckland Airport on the 20th February Wednesday morning at 6:30am. My Flight was VA 164 seat 10a ticket number 7952153594025Y and my Booking Reference was ROQTKH. At around 4:45 at Auckland Airport I...
I have for the past four weeks been trying to retrieve about 700 missing points. I have had to call VA membership only to be on hold or waiting and each call taking well over 30 minutes, meaning I have to schedule time in my day to complete these calls.
I keep getting told that my issue...
My luggage did not arrive on my international flight, VA104 from Wellington NZ, to Brisbane Australia on Tuesday 22 of January 2019. I waited at the baggage carousel until the conveyer belt stopped and the message was displayed on the digital carousel sign saying "all baggage on carousel...
Good Morning
My name is Elizabeth Haythornthwaite, and yesterday I purchased a business class flight from PERTH to Melbourne- Flight VA680
I purchased a business class ticket to enjoy a pain free flight which would accommodate my health needs due to knee injury. I was horrified to find that...
Booked online which I provided my contact details of mobile number and email address as that's how I received the booking details. Departure flights out of Port Macquarie to Sydney weren't until 540pm. Went to leave the hotel at 9:58AM as we had planned out our day when I received a missed...
When we left Melbourne flight delayed over 2hrs and gate changed 3 times from Gate 4 to 19 then gate 3. Now our return flight has no gate number we are left in limbo with an hr to leave. I was under my weight quota and wanted to add an item 3kgs and was charged $130 for my $20 item to be...
The damage started when travelling Brisbane -Wellington and worsened on flight wellington- Sydney- Brisbane (our direct flight the day before was cancelled by Virgin Australia) one week later. Phoned airline at airport and also notified the airline manager (Carla Wilson) in Wellington...
I have no obligation to inform any airline that I suffer psychogenic non-epileptic seizures as there is no medication or medical assistance required.
However as a curtesy I do inform airlines that I suffer PNES and I also have a ‘safe to fly certificate' from my GP.
At Sydney airport I produced...
Re. Lost luggage VA227132
I flew from Cairns to Christchurch (via Melbourne) on Sumday 18th November and my bag did not arrive in Christchurch. I was without my bag for the full 2 weeks that I was in New Zealand. I was advised that my bag arrived at Christchurch airport on the 22nd November...
I was very thirsty and i asked for a cup of water but was told to wait for the meal to be served together with water. About 45 mins went by I was still not served meal nor water. If you want to improve your service please serve water at the beginning of the flight before serving meal...
22 Ada Place
Ultimo
Sydney
NSW 2007
30/11/18
Complaint regarding flight VA 141 22nd November 2018
I travelled on flight VA 141 Sydney to Auckland on 22nd November 2018 seat number 21C - see attached boarding pass. On the printed ticket it states a departure time of 1000 and an arrival...
Was about to make a booking via an another associated company. But decided to try get price match thru you since I'm a volicity member([protected]) I was told this couldn't be done even though I had proof a flight price. Please see attached photo of flight times and price it also shows the...
Wednesday 14th November. I was due to catch flight 0834 departing Sydney to Melbourne at 11 am and arriving 12.35 and leaving Melbourne and due in at Launceston at 2.15 pm. This was cancelled early in the morning I got notification
I left at 2.30 pm from Sydney and arrived Late at 4.15. no...
On the 7/11/2018 at 4.30am my husband and I checked in for our flight to Perth which left at 6.40am flight VA 713.
The service counter was free from anyone lining up to check in so we decided to go to the counter instead of the self check-in machines.
The woman at the counter asked me sternly...
I wish to make a complaint this morning in regards to my connecting flight from Melbourne to Hobart today.
I was on the 6.05 am flight VA204 from Adelaide to Melbourne.
When we landed in Melbourne at 7.54am and just before disembarking from the plane, there was an announcement that passenger...
I was traveling from Sydney to Melbourne in 12/11/18 3pm flight and checked in with my husband with one suitcase weighing 27kg. Because we had one bag we were charged $70 even though we were technically 21kg under the combined weight of allowed luggage .
We believe this is grossly unfair...
My wife and I are Velocity FF members. We object to the proposal to honour "veterans" on Virgin Australia flights. This is an American cultural practice, not Australian. Even the term "veteran" is American. The returned service men and women of Australia are honoured in different ways e.g...
First complaint made Saturday 9pm. On Saturday 20 th October I was to be on a flight from Canberra to Sydney at 4-05, on arrival at the check out I was advised that the flight would be delayed till 4-40, due to the storms( I advised the attendant that I needed to be in Sydney for a family...
I was booked on Virgin Flight VA688 From Perth to Melbourne...
My mind has not been where it should be as my sister is about to pass away from Cancer in the next week or two. I read the E Ticket as the flight leaving at 3.00pm Saturday 13th October... but it was actually 1.00pm.. 13.00pm ...
I arrived at check in over 2 hours early and requested to purchase an upgrade to business class the customer service agent at check in said I would have to call to purchase an upgrade and checked me in.
I then called the number he provided and they told me I could not purchase an upgrade to...
My two brothers and auntie were not able to drop off their checked in bags on time and missed their original flight yesterday morning due to the self-serve check in problems of my brother, Jericho Tabu. Their actual flight was VA 211 from Melbourne to Adelaide, 7:05AM to 8:00AM, October 8...
To Customer Service Department Virgin Australia.
I am writing on behalf of my partner Annette Shone who along with five other family members traveled on the following flights from Canberra, Australia to Queenstown, New Zealand on 04 October 2018:
VA633 - CBR to SYD
VA163 SYD to ZQN
All...
My husband and I recently flew Virgin from Sydney to Denpasar. On the outbound flight my husband had a window seat (he is a little claustrophobic) but there was no window! Just a plastic panel and the seats were very tight. I am 5'2" and 55kg and found it difficult. We spent the entire...
