Flight mnl-sgn, sgn-mnl
Ticket no. [protected]
Cancellation of my flight booking and getting my ticket payment refund
I would like to have a refund of an unused ticket, dated sept28, 2013, from vancouver, canada to manila, naia.. arrival sept30, 2013.. fare basis code:xlpr6mpv.. booking class: x... I purchased this eticket for my nephew, patrick arcilla.. I bought the ticket via metrobank visa card... my nephew decided to pursue his studies in canada, thus not using the ticket going back to the philippines.. I know there are penalties to be paid.. but im sure some amount can still be refunded. thank you.
I am trying to reschedule my flight and my ticket specifically says a $200 penalty fee but when I try to reschedule my flight the customer service says they have to upgrade my flight and have to charge me an additional $400 making my total charge $600. BUT the day I want to rebook for is the same price as my original ticket so when I tell them the price is the same, PAL customer service just says they don't have access to the internet price and have to raise my ticket the additional $400 to the higher fare...
If PAL, Philippine Airlines, is going state that there is a $200 penalty fee then they should honor that price if the changed date is available at the same price as the original ticket. But for them to force you into a higher fair simply because they don't enable you to change your flight on the internet is completely incompetent, dishonest, and bad business.
I will definitely be calling my credit card company to dispute the additional charges and possibly try to get a full refund.
And after this I don't know that I will use PAL again just to validate my concerns and not give them the privilege of getting my future business.
PAL is definitely the worst airline that I have ever dealt with on ticketing and customer service.
Attention: Kron 4 News Complaint Dept.
The last card I could think of because BOFA Dispute Department doesn’t want to open a dispute charged in my behalf for reason that I bought a non-refundable ticket. Please, help me to get a refund of $1, 254.90 from Philippine Airlines I have two bookings under my name one is paid by me and the other one is paid by Mr. Anupam Awasthi, CEO of the company I’ve been working for 4 years.
I summarize for you the detail of my flight schedule and provided you as well some documentations that the charged on my Boss credit card was authorized by him.
Follow up are all the supporting documents that may help you to understand and to see a clear picture in my case.
1) copy of our business cards - Anupam ( who authorized his cc to pay my airfare ), Maral ( who booked my flight on March 7th) and myself.
2) copy of Mr. Anupam Awasthi’s credit card and driver license which I need to present to PAL employees to register my ticket in compliance to their policy because someone is paying for my ticket..
3) copy of my bookings referencing #CEVGMB
4) copy of e-mail communication with PAL employees
5) copy of excel sheet detailing the information of my flight schedule in a comparative format 6) copy of approved vacation
The documentions above will serve as a proof that my bookings was legitimate. Also, this will give
you enough confidence that the purpose of my trip are on a fixed period approved by my Boss.
I am truly believe that my case is exemption to the existing policy of PAL because it doesn't fit and if it doesn't fit you must open the case and dispute the charged on my behalf …I am screaming for help...but BOFA dispute dept shut the door for me and give me a heart breaking news that they cannot open a claim because the ticket is a non-refundable.
I am a resident of USA known as the Champion of Justice where people are treat fair and morally right. But where is justice if I PAL will forfeit my money. I strongly believe that you can beat the system of PAL with the proper chose of words you will convince them to refund the full amount immediately because that is the right thing to do as this should be treat a duplicate payment. If PAL forfeit my payment I am winding up paying my ticket a whooping $2, 682.44 ($1, 254.90+37.64+$1, 389.90).
Where is the justice that I break the law/policy here? Yes, the ticket I bought is a non-refundable? Did someone paid for my ticket? Yes, under Mr. Awasthi and under my Bofa cc, so PAL is receiving two payment
For the same person, right? The same time frame although different booking so on May 8th I will be
at SFO airport then how can I used the ticket I bought on May 9th if I am already at PAL airplane?
Do you think that there is justice in my case if PAL won't refunded $1, 254.90 + $37.64 charged by BOFA
as foreign transaction fees.
The refund total of $1, 292.54 will be my pocket money for my 7 days vacation as my siblings in the Philippines are all broke. I am hoping that you and I have the same conclusion that my case is a special one. Who will say NO to a free ticket to the Philippines, this is a form of incentives because I did not get a raise last year. I was working when he ordered Maral to booked me using his credit card and I am so afraid if I told him that I already paid my ticket so I keep quiet thinking that I can refund it without any problem but I was wrong PAL was so greedy this is our lifestyle in the Philippines you cannot get a refund for any item you bought there is no 30 days grace period I hate Philippines but I have siblings and friends over there. Please, help me I know they will listen if you get involve in my case. That said, you will make my vacation a happy one and I am grateful for that.
Amelia R. Gregorio
A pleasant day to everyone concerned. I have been your recent passenger this March 7, 2013 from Manila to Los Angeles via PR 102. I must say that it was one of the friendliest crew I have ridden from all of my travels. There was an unfortunate incident though while enroute this particular flight. I have passed out twice on the plane;I was seated at 67F. I wasn't feeling very well so I decided to get up to have a better blood circulation and as soon as I hit the aisle I immediately lost consciousness. I have no idea how long I was out but when I started to regain myself I started heading towards north of the plane where the closest restroom was located. Right before reaching it I passed out again and unfortunately no one was there to help me until I slowly regained consciousness again. It was the worst feeling to be alone and helpless in an unfamiliar surrounding. I was still able to return to my seat and slept. When I was feeling better I went and seek help to the first flight attendant I encountered. I told her of my mishap and she said that a passenger actually saw me and reported the incident to her. She made her documentations and said that she checked on me but I was asleep when she saw me. I asked that my wound on my face be cleaned because I felt that I had a facial abrasion and that it needed to be cleaned. I was afraid that it'll get infected. She said that they have nothing onboard to clean it but offered her own personal antibiotic to at least use on my wound. 3 more other flight attendants were going in and out of that little space where they took me but no one had the knowledge on how to treat the situation. In the meantime I was asked to just leave it alone like that and it will heal faster that way. The good thing though that they were all courteous but what about the first-aid that I was trying to seek? Even the head attendant didn't address my situation but instead kept offering me food since part of the reason I passed out was from lack of sleep and maybe from not enough intake of food. My dad had just died and its been days that my family have been grieving from his demise. Anyhow, until this other steward came by the name of Dan who thankfully remembered having a betadine somewhere. When he came back with it they did not feel confident touching my wound because it was quite big and fresh. I had to do first-aid treatment to my own self while reassuring myself deep within that I'm going to be okay. They then asked me if I wanted to do an incident report in order that after disembarking the plane that I can get further assistance. So after all these I got to Los Angeles left the airport but no one approached me for any more medical assistance. This is where I start to worry because this is one of the most frequent incident that you will encounter. An international flight without a proper first-aid kit hence training on how to deal with situations I have just experienced. Mr. and Ms PAL officials it could have been a more grave situation and I just wish that someone had step in to have handled it better since obviously I wasn't even 100% all together to decide and to treat my own wound. Anyone who saw me and learned about my experience were all disappointed! I brought myself to an urgent care the next day because I just didn't want to chance any possible condition that could worsen after that accident. There is surely a lot of room for improvement that could be addressed based from this. I would like to know how any of the right officials would take the necessary steps so that this will not happen again. I will leave my contact information below and please use it because I would like to know. My agitation and apprehension about PAL worsens each time and that I hope these concerns get to the right person possible.
owing to the very poor serive and deceive that we received in january at Philippine Airlines office, i wish to air my complaints.i was unhappy with the counter staff' deceive and refunds office' attitude.
First, we bought a philippine airline ticket of 21-Nov-2012 from Manila to Beijing for my mother, Fu Feng Ying, in september of last year, but because of our work, we had to change schedule and return the airline ticket, but when we came Philippine Airlines' office before 21-Nov-2012 and told your company' counter that we need to return the airline ticket, your staff told us that my mother can not get refund because her visa is not enough 2 week, so her company can not return the ticket .i want to know it is really?
Second, when I felt the staff don’t want to return the ticket, I asked her to delay my mother’ ticket for two months, and once my mother renew’ her visa, we will get refund . she said ok and told us that she had already finished our delay and we can go now but she really didn’t do anything .
Third, when we came again for refund on 14 Jan of 2013 after renewing my mother ‘visa, the staff told us that our ticket have already become invalid because we didn’t delay before airplane take off .
I said, “do u remember we finished to delay and u said we can go.. why is invalid..”
“yes, I finished your delay in computer but you did’t pay on time ”, she said .
I am so angry in that tme and I said, “you did’t tell us at all about pay and my girlfriend can prove ”.
But She still insisted on that, so I called my girlfriend cellphone and my girlfriend prove it right off, so she agreed with refund but the invalid ticket can not refund too much like before taking off so we are very unhappy but we can get a little refund, it is better than no refund, so Philippine airlines company staff give us a refund application and tell us that after 15 days we can get refund from the number [protected] and email :[protected]@pal.com
But we called many times, no body answer us, when I email to the email address, only one email reply me for asking my ticket number .after I give the ticket number, I didn’t receive any email about refund anymore .
all these things considerd, i feel i need to be compendsated, i demand that you inprove the service at philippinne airlines.
please contact me at the address :[protected]@yahoo.com, i would love to hear from you as soon as possible.
i purchase ticket from your on line booking.., but at the time i choose a seat, the system prompted that their was a problem in the system, i waited for hours, but not fixed. I thought the transaction was not successful, so i purchased a ticket in the ticket outlet for cash.. I found out during my flyt back from manila to davao that i have double ticket for me and my husband... i want a refund ...ref. is MKXYSU... perlita r. seares
I would like to request a refunds regarding my two bookings in same dates, on January 2, 2013 flight 8:15 am Bacolod-Manila. Ticket No.[protected]
My other booking is Ticket no.[protected]. Flight 8:15 am. Bacolod-Manila on January 02, 2013.. My payment is thru a debit card..
Thanks for your consideration...
I have purchased air ticket from bohol to iioilo on april 26, 2012.For the price 281.57 and the air phil.Charged my visa two times for the same amount. My visa card no. Is [protected] my bank name is rbc royal bank. My name is josefina e. Evardo please correct the error and and notify me as soon as possible.
Terrible lack of professionalism and no care for the customer. I booked a round trip flight with them and noticed later that the connection time was not long enough for my wife to clear customs, immigration and be on the next flight. It is 90 minutes while the minimum standard is 2 hours. I called twice three months before the flight and 1. They would make no changes and 2 would offer no refund so ti could be re-booked. American express would no dispute so we hoped for the best. My wife again talked to them on the way back and for the third time they said no changes. Missed the connection and spent $450 for a new ticket. Still they say your problem you should make your connection even if it is 30 minutes. Just beware there are limited things you can do. Legal action against a company outside the US is next to impossible for any small amount. I wrote to the CEO, President and customer service and still get nothing or it is your problem.We owe you nothing not even an apology.
First double check connecting time before you buy a ticket, Do not think they know what they are doing as they do not.
Never fly PAL if you can help it. They have personnel issues, service issues that I have since found out plus a contempt for their customers. Our Expedia contact person said they are the worst airlines they deal with.
Left San Francisco on May 29, 2012 bound to Manila, Philippines then on to Laoag City, Philippines by May 31, 2012. Certain articles of clothing and products packed within the boxes were taken: branded athletic shorts, branded shirts, even brand new underwear, mostly things found on top of the packed boxes. As there were no safety measures in place before, the thieves could not be found, nor the missing articles. I would expect the airline to pay more attention to the security of the customers baggages as we may not ever choose to fly with Philippine Airlines again.
Mr. Bernie compay promised to return a call regarding our lost baggage last may 2, but they did not called us back. Mr. Ortiz even gave us the direct line of mr. Campos and told us to call after 2 mnutes. This is about our lost baggage that was reported to them last 2 days and we still didn't get to receive any feedback from them if they already traced It or not. This is mr. Jose gerry enriquez. I'm hoping for a quick response regarding this comPlain.
Oh my God! I just have the same problem. the [protected]@philarlines.com charge me twice. I hope...
I am posting this letter I sent to Philippine Airlines management, including the President (since he encourages passengers to write to him), because I have not heard from any of their office.
The emails to PR and customer service departments were not answered.
It does not make sense for a passenger to spend thousands of dollars for services that were not there.
Pictures are attached to judge for yourself.
I would say that there are issues that are acceptable and be deemed understood, but these are not one of them!
A VERY DISAPPOINTING EXPERIENCE!
Mr. Jamie J. Bautista
President and COO
I am writing as a response to your Mabuhay magazine message of seeking comments and suggestions on how to continue and improve service for Philippine Airlines.
My wife and I took PR112 from Manila to Los Angeles last Feb. 15, 2012 and we were disappointed to see the deteriorating condition of the plane's interior. The plane is obviously old and outdated. For an international flight, it is totally unacceptable to subject your passengers to these inconveniences:
- Lack of individual entertainment monitors. There was only one small obsolete CRT monitor in front for about 50 to 75 people in our section to share. Another monitor in the middle of the section came down but was not working. It was eventually pulled back up.
- Ripped magazine insert in our seats. I could see that this goes from one seat to another. Very discouraging!
- Some side night lights were busted.
- And more (without pictures) such as condition of bathroom, etc.
The attached pictures are signs of PAL's neglect and inefficiency.
It is difficult to imagine for PAL to be patronized and take its pride as the first airline in Asia if it continues to be like this.
Fraud information is decipitated by their online site. When I purchased my ticket last february 2012(heaven knows if it was a promo or not, march 2011 flights) for a regional flight and wanted to have it rebooked to a different date(may 2012) by calling the phone number specified in their site, the agent i talked to gave a higher fare price - the so called fare-adjustment (compared to the i actually bought online). Although it was not specified in the fare rules that the tickets cant be booked to the same booking class, they refuse opted for an upgrade even if the it has the same fare price online. I am so frustrated that buying a new ticket is even better than rebooking a ticket, had I know.. I should have just booked the non-refundable/non-rebookable ticket before. They should just specify in the discounted/special regional fare prices that ii can be rebooked with a fare upgrade only, that way its not confusing to the customers. The worst airlines ever, I wonder why people are not complaining about this.
On january 17, 2012, I boarded on your airplane, from vancouver (yvr) to manila. Before I checked in my bag...
Flight 102, leaving from Manila to Los Angeles, first they said we were going to be delayed for an hour, then as we were suppose to board, gates already opened the elderly were already on line ready to board, we saw the captain and the stewardess leaving the plane, they didn't tell us what was going on, after an hour they announce that the flight is cancelled until the next day at 1pm.that we will be enrouted to different hotels for the night. so that was it, while in the hotel, they told us that we were going to be pick up by the bus around 9am, while waiting again they said that they will pick us up at 11am, 2 hrs delayed.finally we got pick up, at the airport we experince another 1hr delayed, finally we got to our destination here in Los Angeles then another problem, the door couldnt connect to the bridge another hr waiting in the plane, imagine all the discomfort and worries we had, i was scheduled to go back to work the next day, i couldnt because of the delay you cause me, I think you owe us at least to refund our ticket or we deserve a ticket free of charge to compensate what we all went through, hoping for aresponse on this matter.
cancellation of e-ticket done on december 19th, on follow up with the airline regarding refund i was told on 21 december 2011 to send an email. I got a response saying the refund will happen in 15 working days. I have been following up since and now its now more than 21 days the refund has yet not come to me. The airline call centre just diverts the response saying i need to contact refunds department. The phone #s given provide no response what so soever. I fear i have been cheated and i will be forced to lodge a police complaint locally which will result in arrest of local officials of philippine airlines, which i believe will be a hard call i will take. I have already started telling my network not to use philippine airlines consideration absolutely ridiculous response and service delivery standards. DO NOT FLY PHILIPPINE AIRLINES FOR YOUR OWN BENEFIT, ITS NOT WORTH THE RISK . i can be contacted on [protected]@hotmail.com
i was delayed for more than a day. i lost more than a day and i had to use public transportation going to subic zambales, i spent money to rent a van to pick me up but never got to ride in it because i was in guam delayed overnight. i filed a complaint when i got to .philippines but the airline never got back, i tried calling them when i was in philippines but they gave me a run around, i want my money back and a free round trip ticket to philippines next year.
Last 16 june 2011, I tried online booking for manila-bangkok, bangkok-manila (Round trip). Unfortunately reply booking was that; booking cancelled due no cc payment details. The following day I made online booking again and this time iam successfully booked, please find bpgnpf as my booking reference. Yesterday I received my psbank credit card account details and found out that I was charged twice of the said flight booking.in this regard, please refund or reverse excess payment you made in my account and maintain my confirm booking scheduled for 18 july with reference number bpgnpf. Please reply in my email ad. [protected]@yahoo.com. Ph