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PetSmart Complaints 641

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8:19 pm EDT

PetSmart I find it distasteful and unethical at best

Our family has rescued and cared for abandoned and injured animals for at least 38 years now. Our youngest daughter Karina grew up helping us with these unfortunate creatures and as the years went by she grew to love them and our mission.

Karina has owned many diverse types of creatures including a red tail boa, she has cared for a baby dear in Georgia, and she has cared for horses and has owned dogs, cats and other furry creatures all her life. Therefore working at the local PetSmart in Medford at first seemed like the perfect fit for Karina.

Currently, Karina has adopted two dogs that have been abandoned and in the past two years has spent well over $2, 000.00 on them for medical care which she really can’t afford working at PetSmart for $8.70 per hour.
A person can see she loves the animals she bathes in the bathing room and the animals and their owners waiting in line to purchase pet friendly supplies. Karina knew what was best to feed your animals and which items you would need for pet problems such as dander or skin problems just to name a few.

However, in May of 2008 Karina injured her back while caring for animals as she always has. She saw the doctor and he provided her with a light duty work note. Karina provided this note to Manager Connie Hooper Leggett who told her there was no such thing as light duty work at PetSmart.

Karina not wanting to lose her job kept working even though her back was still injured even after resting and treating it for about a week. Manager Connie Hooper Leggett then told Karina she would cut her hours unless she sold more of their care products to customers.

At this point as her father and at her request I was now involved. I own and operate Martinez & Associates Investigations and after goggling http://www.indeed.com/forum/cmp/PetSmart/s-company-culture-at-PetSmart/t3889 and many other links regarding the PetSmart culture I knew my daughter Karina needed someone in her corner.

The Manger did in fact make good on cutting Karina’s hours down to between 13 and 18 hours per week. Karina told her Manager’s she needed at least 30 hours a week to pay her rent, care for her animal friends and buy food, gas and so forth. However the punishment continued in cut hours even though Karina has been with PetSmart at least 3 years and was selling as much as other employees.

I did in fact step in to investigate and bring my daughter her lunch. I never disturbed the customers but while I was trying to investigate the PetSmart in Medford, their corporate office sent me a letter stating I would be trespassing if I entered the store again.

On August 15, 2009 Karina was bitten by a large Akita dog while bathing the dog. During bathing the dog got its rear foot caught in the grate at the bottom of the bathing tub. Karina and three other employees tried to hold the Akita while they attempted to free the foot. The dog tried to attack one of the employees who let go, then the second employee let go leaving Karina to wrestle this large dog alone and try to free the foot. The Akita bit Karina ripping open her left arm and an employee from the Banfield Hospital next door came in to assist.
Karina has been treated unfairly, she asked the management if she could seek employment with the nearby Wal-Mart to compensate for her lost hours and she was told they would not adjust her hours or work schedule for another employer to allow her to work at another place.

Karina Martinez loves animals and animal owners as anyone can investigate and find out. However, Manager Connie Hooper Leggett has to face the District Manager about sales and she has continued to punish Karina with reduced hours.

As part of my investigation into this matter I found numerous disgruntled employees many for the same reason who have quit. I asked Karina about the sales and she explained that in this economy pet owners don’t always have the extra money. Upon further investigation I found that Star with PetSmart stated Karina’s sales were up with other employees.

It appears to me that the Manager Connie Hooper Leggett can continue to cut Karina’s hours, she can bring in new employees and give those 30 hours a week and this does not violate any labor laws because I have checked. However, I find it distasteful and unethical at best just another blog on the wall in goggle land for PetSmart.

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a1988
Buffalo, US
Jun 14, 2010 3:57 pm EDT

being bit and treated unfairly sucks, but dont you think your daughter should have brightened up and got another job to begin with. the salon managers make the schedule, not the store managers. and your daughter was wrestling an AKITA ... for god sake brighten up a bit!

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Korivus
Bronx, US
Apr 20, 2010 9:52 pm EDT
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that still doesn't mean that she cannot find out by the labor department if she can get a raise even with less hours. Either way she is injured and she really needs time to rest, from what the father stated from the manager "there is no light labor" in Petsmart, thus they really don't care about her condition less hours does not mean she is not doing light labor, she is putting strain in her body and at night she can be suffering from it. There are laws that even Petsmart can't go against. Just like there is a higher power in the United States, there is a higher power than Petsmart.

Also, she should, like I said before, try getting some government help with rent, and if she needs food she can apply for foodstamps. She is considered low income and does in fact qualify for public assistance and due to her back injury she can have either get full or temporary SSI assistance. It should ease her mind and body in not worrying about a very low paycheck.

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Korivus
Bronx, US
Apr 20, 2010 9:10 pm EDT
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that is in fact distateful and has no justice to your hard working daughter. Though, I must say, if this business is treating her like so and she has been working there for 3 yrs, why is it that they have not given her a raise? Why did she not file a complaint? and why does she not apply for any kind of government help that help assist her in rent? She gets paid $8.70 per hour so she qualifies for government help, and due to her back she can try to apply for SSI assistance. Hell, I'm surprised she didn't go for workmans com since she was injured at the job site, they are supposed to compensate her for that. That company is supposed to take responsibility of whatever is happening there. Granted, the dogs paw was stuck and he felt pain and retaliated, that doesn't mean she can not be compensated for the injuries. She needs to know her employee rights and the laws that the Department of Labor has for cases like that. The DoL has a section specifically for employees who need assistance in fighting for their rights and hourly wages. They can file a complaint against the company if they are Supposed to pay her more for working those years.

She should take the time to do those things, it doesn't hurt to try, AND if she files a complaint, and the company fires her, she can sue the comapny for "Discrimination" and "Emotional and Physical Stress" especially when she has a written letter from a medical doctor and also bring X-rays that show proof and medical records, medications and such. That business is a multimillion dollar franchise, I'm sure they can fork up the millions for your daughter, and when she gets it...tell her to open up her own business and put Petsmart to shame. ^_~

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10:54 am EDT
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PetSmart return policy problems

I purchased a $14 pair of dog nail trimmers with my debit card. I went back four days later to return the unopened item. According to the terms and conditions regarding their return policy printed on the back of the receipt, I should have been given cash for my return. I was told by the manager that they could not put the refund back on my card because their registers were not encrypted and anyone could hack in and get my account information. If this is so, then why is it safe to make a purchase with your debit/credit card but not a return? He told me my options were for them to slide my card through the manual card reader and they would send off a copy of my return receipt with my card slip to Arizona and it would take 14 to 21 days to refund my money OR they could very conveniently put the refund amount on a gift card. Convenient for THEM! Here we are in the year 2010 and they don't have the technology to refund a purchase back on the card? On the back of the receipt it stated if the purchase was made with a credit card, they would put the money back on the card. If it's going to take 14 to 21 days to do this, they should mention that. But, I used a debit card and according to their terms they should have given me cash back.

So, I called the customer service line when I got home and told the woman what happened and that I felt I had been scammed to keep the money in their store instead of getting a refund. She told me some story about how they are having trouble with their machines and are trying not to give cash back for a debit purchase because what is happening is people are making returns, get cash back and then Petsmart tries to get the amount of the original purchase from the bank and people don't have the money in their accounts. Whatever.

She offered me a $10 gift card for my trouble which I accepted. Apologized for the inconvenience and promised that "upper management" would be in contact with me to resolve the issue and better explain their policy. It's been almost a week and no call from upper management. Surprise, surprise...

I'll spend my free $10 in their store, along with the $15 of my refund money they put on a different gift card and then I'm not shopping there anymore. I'm telling as many people as I can about this so it doesn't happen to them. Petco is getting my business from now on.

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Mary Higginbotham
US
May 30, 2019 10:43 am EDT

I know this is old and I wish I saw this prior but I bought grooming services from Petsmart a week ago the groomer couldn't finish so we came back to complete it a week later with no additional charge in the end groomer never got to my pet so I demanded a full refund of the services I pre-paid for and has already immediately cleared my bank because I used a debit card. When I demanded refund I got the manager to finally do it with his keys...I gave him my original receipt and used same card. He told me to enter my card with chip in the machine for a full refund. I did...but then I thought afterwards why didn't he give me the cash as I paid via debit... here it is two days later still no money credited back to my account on the card... and after reading your experience now I'm wondering if it will be a month before I even see that money... I will give them the basic retail policy of 10 business days for money to hit my account if it is not I will immediately contact my bank file for fraud and scam of refund towards Petsmart. Here it is 2019 your story was 2010 NINE YEARS AGO! They still are doing the same BS! I'm not happy!

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7:53 pm EDT
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My German shepherd was at the Lawnside New Jersey Petsmart for grooming. He was at that location from 11 to 3:30 in the afternoon. Upon arriving to pick him up the grooming manger Aimee told me he had a small spot with brush burn. When my dog was brought out He had brush burn so bad that he was bleeding! The brush burn covered 1/2 of his body including hi...

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10:09 am EDT
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PetSmart grooming salon

I brought my two happy and spunky Bichon Frises to PetSmart's grooming salon. Checked both in with a young and tired lady named Viviana. Explained my preferences so my dogs would not be cut too short and left them.

Upon my return 3 1/2 hours later, I was greeted by one of my dogs, Wilbur, with a happy demeanor. His cut was short and I was pleased. His groomer happened to be at the front, Jenna. I gave her a 20% tip.

When I saw Charlotte, she did not greet me with her usual happy tail wag. She was hunched over, with her tail between her legs. She was cut very, very short. I could see the freckles in her skin (YES, THAT SHORT) and viviana was no where to be found. She had left for the night.

All night, Charlotte was anti-social. She wanted to be left alone and even crawled under our bed covers and slept there all night. She would shake her head very often, as if something was in her ears. In addition to these signs & symptoms, she was constantly trembling/shaking.

She continued these behaviors all day the next day. Unfortunately I had been preoccupied with garage clean-up and did not really pay much attention to the shaking of her head and trembling... as I should have.

Sunday morning, early, I took both dogs out to 'relieve' themselves. Charlotte again, was trembling and shaking her head often. I looked down at her to pet her and noticed there was blood on her snout. I noticed blood around her right ear. When I lifted up her ear, it was red, inflamed and bloody.

I immeidately called PetSmart and asked to speak to the Grooming Salon. I spoke with JEnna, the groomer who took care of Wilbur. She stated that Viviana had mentionded that Charlotte had a lot of fur in her ear and she was unable to complete Charlotte's left ear b/c Charlotte could not take it anymore. (I guess they practice is pulling out ear hair with tweezers).

I asked to speak to the manager and they were just not that open to resolving my complaint.

Poor customer service with no regard for the pain my pet endured and continues to endure b/c of an incompetent groomer who just got "tweezer happy" on my dog's ear.

Poor Charlotte!

I will NEVER, EVER take my precious pets to PetSmart again.

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Reviewer61081
Aug 31, 2015 5:39 pm EDT

My mother and I have been taking our Yorkie to this PetSmart for grooming for about four years now. Normally, Rainbow or Erica takes very great care of my dog. They are sweet and accommodating which is what kept us coming back. But, last Sunday will be the last time PetSmart gets our business by us and our dog. We were about a few minutes late to the appointment, and apologized to the groomers. However, two new girls, Brenda and another lady, begun to scold my mother in front of me like a child. She was very disrespect, got smart and told me that she was not seeing my dog. Her words were, "We've dealt with you before and you and your dog do not belong here!" in front of other customers. My fourteen year old brother video taped her rant. I told her that we don't have time for this and immediately sought out a higher up. We spoke to the manager who apologized profusely and wanted to take my dog to the groom ASAP. I told her I was not comfortable with my dog being the care of two girls who just scolded. The manager begged us to not send out the videotape but we think we will. Our family has been loyal customers to PetSmart but we decided that a mobile groomer will be better for our Yorkie. Heed our warning and stay out of this grooming salon. I have had little troubles with them here and there but this, this incident takes the cake. PetSmart has been in hot water for mistreating dogs and poor customer service.

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groomingguru
Oceanside, US
Jun 06, 2012 6:02 pm EDT

Petsmart does not pull ear hair with tweezers! That was never mentioned in the phone convo. with her groomer. Petsmart also pulls ear hair with hemostats and ear powder. This is a vet recommended process that if not kept up with can become very painful to the dog. It is usually in their best interests, however, to have their ear hair plucked to prevent ear infections. If they turned the dog away it wasn't because they were being cruel, it was because the ears were so full of hair that to pluck them would have caused the dog more harm then leaving it. A vet would need to see the dog in this specific case. Petsmarts groomers at the Oceanside location are well trained, adhere to strict safety policies and pride themselves on being gentle with the pets in their care.

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ptsmrtgrmr
phx, US
Aug 24, 2010 2:59 am EDT

okay what ever ^that^ was. anyways as petsmart groomer, i hate hemostats ie...tweezers. they are dangerous and when i was taught to pluck ear hair it was only the lose dead hair. i am sorry that your little dog got hurt at petsmart but definitely not surprised.

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gbrovelli
AR
Apr 06, 2010 10:21 am EDT

he recibido un mail que he ganado y lo respondi, queria saber como hago para seguir y tener el premio

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9:54 pm EDT
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I trusted (so I thought) and dropped off my 2 dogs with a brand new manger Nina at Petsmart. She was not my groomer, as my groomer transferd to another location. Everytime I get use to a groomer or grooming manager they usually leave the store. This new manager Nina insisted that she knew how to groom my dogs and also insisted to groom both, which I felt...

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8:24 pm EDT
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PetSmart I was charged $40 for poor service

I had my puppy a yorkie groom in Petsmart Sunday 2 Aug. I asked to leave the hair on top but to trim the bottom and her feet. The groomer butcher the poor puppy.

When I went to get her. Her hair was on top of her head the little bit that she did have. She wasn't brushed at all. I was so upset that I just said this is unacceptable. They brought in a manager and all she said that she was sorry and the groomer only been grooming for two years. I didn't want to hear that... I won't be taking my dog there again. This isn't the first time this has happen. It happen to another customer the last time I was there. But maybe I should had pull my dog out then. I just gave them the benefit of the doubt. Now look where that gotten me. Something need to be done. Oh! by the way I was charged $40 for poor service.

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lunker
dfw, US
May 24, 2010 7:04 pm EDT

Your complaint doesn't even make sense. Is English your second language?

Assuming what you say is true and that the yorkie puppy was 'butchered, ' I can tell you why. It's a YORKIE PUPPY! We have a joke in my salon: how many people does it take to groom a yorkie puppy? Three!

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Manicinsanity
Westchester, US
May 23, 2010 10:57 pm EDT

This goes to the comment by Erin... I am a petsmart groomer (although I paid for my own training at a professional school) and I'm working there to gain experience. Where I live, there ARE a lot of grooming salons but most of the places do not offer health insurance which is a big issue for me. As for the salary, it isn't that amazing, however I'm friends with a lot of "real groomers" as you'd say and they aren't making that much more off of each dog (with the exception of hand-stripping and show cuts on Standard Poodles). I know $10 - $20 adds up over time but again, the insurance is such an issue. The grooming salons around here also request years of experience which quite frankly, I don't have. I could get an apprenticeship but the only places taking on anyone is near where I went to Grooming school (a state over). I know I'm a really good groomer because of the countless compliments and the client list I've built up, my killer portfolio and the fact that I ask for constructive criticism from clients. I'm also always continuing my education through InterGroom and GroomExpos and am aiming to eventually be a certified master groomer and after that an international certified groomer. So yes, for the most part I don't exactly adore the company I'm working for and there's always people who are just working in the salon because it's a job that pays, but there ARE people working for PetSmart and for Petco that are just trying to add on experience to our resumes while getting health insurance. Some of us truly care about animals and treat each dog that comes in like our own. I mean if you want to knock the company, feel free, but don't put down all of the groomers in it because certain individuals aren't evil and tormenting each dog that comes in or butchering their hair.

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3:37 pm EDT
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PetSmart bad care of animals

Keeps Conures in very small and inappropriate cages. When the worker clipped my birds wings he clipped them too far and they bled. They do not sell large enough cages for Conures and the worker claimed that the cage would be big enough. I think they know better and they need to take care of their animals.

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Cranky Old Lady
Mills, US
Jun 19, 2011 6:08 am EDT
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Poor lil birdie, Something like that really stresses them out, the travel, the stranger getting into their cage, the clipping of the wings, it's all very stressful if your a bird.Would think this place would be out of business with all the complaints.Is there someplace else you can take your bird to get wings clipped?Would think there would be.You could clip them yourself they sell the tool to do it with unless your afraid of doing the same thing?

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5:15 pm EST
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On 3/4/10 I went into PetSmart to buy a case of dog food (12 cans), it was 6 cans of beef and 6 cans of chicken. Well, the cashier, 408135, she tried ringing up the cans separately. When I asked her why she was doing that, her excuse was the cases normally don't ring up. I told her to take it off because I was not going to buy it because it was way higher...

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1:51 pm EST
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PetSmart I am encountering nonsense and inconvenient delays

Went to Petsmart to pick up some more canned food for my pooch (Petco does not carry this brand) and some Frontline flea product with the arrival of Spring in mind. Our Petsmart has a Banfield Vet in the back of the store, this is where I found the Frontline hanging on a tabletop circular rack marked "Display Only". My thought, "ugh! making this more difficult for me to buy product", told the girl behind the counter what I needed and this Ordeal Began;

Asked to pay for it there, not at the front of the store with the rest of my purchases, give my personal info (name, add, phone...) when I responded I did not want to be on any more lists, was told it was to print an invoice... (grumble grumble) I pulled out my debit/credit card when she told me the price (knew it was higher by about $5, than my own vets, but I was already there), ran my card as debit, then her phone rang and she was otherwise occupied for the next several minutes occasionally using a condescending tone to the caller, as I stood there waiting for my receipt and product. Yep, this annoyed me - she hung up and announced that my debit card didn't go through and it was because I chose debit and not the credit option. "HUH?!"

I was told I needed to swipe it again and use credit option.

I just wanted to run in to the store and quickly pick up these two things, (fast paced, here in California). Now I am encountering nonsense (in my opinion) and inconvenient delays. Yes, I told her this and left the Banfield counter without flea product hearing her echo "have a nice day' in a sarcastic tone.

At the front of the store, as I paid for the dog food debit card worked fine! I did tell the employee. May be last visit to Petsmart and definitely to a Bandfield.

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Doll_87
Clovis, US
Feb 10, 2011 8:05 am EST

As already stated. Banfield is completely seperate from Petsmart, just a rented space. Also with frontline and advantage now being sold over the counter its no longer FDA approved. The only way it can have an FDA approval is being sold through a vet. Also the receptionist has to answer the phone regardless of who is at the counter, its their Job. The cashier at petsmart would also answer the phone at her register if its ringing even if she was in the middle of ringing out a customer.

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a1988
Buffalo, US
Jun 14, 2010 3:51 pm EDT

you do realize that petsmart only leases space out to banfield, right? they arent the same company, and do not share the same staff. you shouldn't penalize petsmart for another company's faults ...

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lunker
dfw, US
May 24, 2010 7:08 pm EDT

You act like Banfield was deliberately slowing you down by making you pay there for Frontline. Might be wrong, but didn't that used to be sold by vets only? So of course it was a 'display only' because you'd need to buy it through the vet, not at the Petsmart register. Banfield had nothing to do with that.

As for her taking a call, what was she supposed to do, let it ring off the hook? It might suck, but not every company can hire a person to strictly work phones. You wanna pay the salary of a reception for Banfield?

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amazed
ignorance, US
Apr 15, 2010 12:50 am EDT
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your problem is with banfield not petsmart. two seperate companies good news for you petsmart not sells frontline and advantage over the counter through the register. so its less inconvenient

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groomer
US
Feb 17, 2010 11:51 pm EST

Isn't this old news? I've read this stuff before! Still have the same opinion- the poster is a jerk.

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2:56 pm EST
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PetSmart killed my dog

took my dog for a teeth cleaning, she has a history of siezures of wicth they are aware and treating her for, got a phone call early afternoon that she was dead

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Update by liverpooliz
Jan 21, 2010 2:59 pm EST

wish i read it yesterday my dog may still be alive

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Jacque H. H.
Fort Worth, US
Jul 19, 2012 11:53 am EDT

Dear Pets Mart, You get on average $100.00 to $200.00 of my hard earned money MONTHLY. This feeds, cleans and insures that my pets are healthy. I attempt to have my little dog bathed and clipped twice a month. She has very sensative skin, I attempted to bring in my own OVER THE COUNTER shampoo and was told that I needed a doctors note (get real). Then I was told that they used baby shampoo and you want to charge ME $6.00 extra for them to use BABY SHAMPOO! That by the way is the cost for me to purchase 2 bottles of baby shampoo at a REASONABLY priced store. Does my loyalty and constant contributions to your wealth mean NOTHING! That $6.00 will feed my dog for a week! I am so disgusted with companies such as yours that I am ready to start making my own dog food, bathing and clipping my own dog, selling my fish and tank so that you will never get another cent from me. I am so very disgusted with trying to be nice to thieves!~!

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nanuk
US
Aug 09, 2009 11:53 am EDT

I took my 3 dogs in to Pets Mart to board for a week. I was gone 3 days when I got a phone call one of the dogs was sick and on the way to the emergency vet. No more than 15 minutes later I got a call from the vet saying the dog needed to be put down immediately. Temp was 105-106 and he was blue. Vet thought it was bloat, but some things didn't quite fit. Dog had been throwing up, dogs can't throw up with bloat. Dog had a extremely high fever, dogs don't get fever associated with bloat. Pets Mart said dog was fine an hour prior to the emergency. NO WAY! I have talked to 3 vets now as well as a number of well known dog breeders. None of them believe Pets Marts story. All concur severe heat stroke, and the neglegence of Pets Mart lead to my dogs death. This was a family member who had just turned 4 years old and have just been to my vet, he was a healty, strong and beautiful dog. There is no way he laid in a 3x5 dog kennel and got bloat. Pets Marts story just doesn't work. I called there coporate office in Phoenix. I was told someone would return my call in 3 to 5 days. Well don't hurry. I am seeking legal action with the help of vets and breeders. DON'T LET THIS HAPPEN TO YOUR LOVED ONES. NEVER NEVER BOARD YOUR DOGS AT PET'S MART!

chocturtle
chocturtle
n/a, US
Jul 19, 2012 7:46 pm EDT

I love Petco too. I have one 5 minutes from me and I agree they are very kind. I never heard of Pets Mart either, I just looked it up and it doesn't exist so it must be Petsmart.

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XenoMiang
Dallas, US
Jul 19, 2012 7:33 pm EDT

Is there a place called Pets Mart? or do you mean PetSmart? Anyways, yeah I go to Petco ... they've always been super nice to me there and I like the shopability of their stores better ... plus it's right around the block for me.

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Jacque H. H.
Fort Worth, US
Jul 19, 2012 12:06 pm EDT

whatthefrenchtoast...get your facts straight before you assult anyone, especially one that just lost a friend! MOST Petsmarts have vet services, Banfield as well as pet hotel, and groomers. I have heard horror stories from customers of all these services. My heart goes out to you. So very sorry liverpoolz that you lost your friend.

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Jacque H. H.
Fort Worth, US
Jul 19, 2012 12:02 pm EDT

With a handle that says IPUNCHBABIES of course you would not understand that a DOG = FAMILY! I also am reexaming Pets Mart and their motives. It seems that they have hired a bunch of kids to run the place and expect them to be responsible (no disrespect to the kids that are hard working and responsible)! As for their vets...I have met one or two good ones, the rest appear to be either retired of new the field with no experience. BE AWARE... especially at Pets Mart

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groomer
US
Jan 30, 2010 10:45 pm EST

Some PetSmart stores have Banfield. Banfield is a vet service. They are NOT PetSmart but have a part of the store.
I agree, with any surgery there is a risk, probably a slightly higher risk if the dog is prone to seizures. No one deliberately killed your dog.
I am sorry for your loss and hope your broken heart starts to heal soon.

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whatthefrenchtoast
Garden Grove, US
Jan 21, 2010 3:22 pm EST

Sorry to hear about your loss. But, I think you've got your companies mixed up. First of all, Petsmart, doesn't provide any veterinary service. I like said, check to make sure you don't have the companies name mixed up before you make a complaint. Secondly, going under any anesthetic procedure has it's cons, just like with people. My question is: where you aware of the cons before authorizing that procedure on your pet. I don't mean to be a jerk, but we have to be reasonable, and not just point the finger at someone without reasoning.

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puppal
Columbus, US
Aug 10, 2009 11:37 am EDT

OMG, I'm so sorry for your dog!

I didn't even know PetSmart boarded dogs?

It certainly sounds like they are covering up something as the symptoms don't match the diagnosis. Do they do autopsies on dogs? Is there any way to find out what really happened to your dog?

Good luck and keep us posted.

Again, so sorry. Of COURSE our companion animals are part of the family! I'm sure you are grieving for your poor doggie.

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805
US
Aug 09, 2009 12:35 pm EDT

I am so very sorry to hear of your loss! Sending healing thoughts your way.

I have had problems in past with Petsmart's Vet Section Banfield

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PetSmart termination

My daughter who has been a faithful employee for Pet Smart, Manager of Pet Care, for over two years was terminated Jan.12, 2010. The way she found this out was going through the morning emails at the beginning of her shift. This is totally unacceptable. The store manager was not even going to be in the store until 10 am that morning. She had an incident a few months back in which she was harassed by one of her subordinates at which time I pressed her to file harrassment charges against this fellow employee. Her manager felt that this was not necassary and that it would be handled at store level. It was not. From that time on they have been setting her up to finally find a wat to get rid of her. I have advised her to take her complaint to the Human Rights Commission in hopes that they can help her. Not to get her job back, but to expose Pet Smart for what they did.

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Whatajokelolololol
CA
Feb 11, 2010 11:19 pm EST

This is such a hilarious misunderstanding.

It's a miracle your daughter lasted as long as she did. In the time she was there she had 8 formal complaints from customers sent to head office. Her managment style resulted in more people quitting or leaving the department than stayed. She expected everyone else to do her work while she spent her time conversing with her guy du jour either on her cell phone (not permitted on the floor) or on the phone, or in person.

She was consistantly rude and ignorant to basically everyone in the store. Complaints were lodged by the majority of the stores employees but to no avail. What is rediculous is that she was never fired for all the complaints that were lodged against her long before her termination.

Oh, and from what I understand about the incident you mention, your daughter made the first innappropriate remark before she recieved one.

The greatest part of all? She walked out after reading about her own termination while reading OTHER MANAGERS EMAILS, not her own.

But that's a very funny take on the situation.

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I'm really unhappy with petsmart's 'new' way of processing returns. Instead of using online computer methods to expeditate the transactions, they have reverted back to the archaic mehod of paper processing as a 'security' measure for their clients. On Jan 6, I returned a heater. at the time, I was told that it would take a couple of days before I would see...

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PetSmart inconvenient return refunds

What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are burdened with having to audit their credit card statements to make sure their credit was indeed posted by a Petsmart's night clerk. There are other less expensive stores like Petco, Walmart and Target that sell pet products and treat customers better - so why go through refund inconvenience? I will never shop at Petsmart again.

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Rio
Santa Fe, US
Jul 27, 2010 11:25 pm EDT

They put the consumer more at risk by giving you a receipt with your full credit card number, expiration date, and signature on that return receipt. They can be sued.
http://www.ftc.gov/opa/2007/05/slipshowing.shtm

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rainbeau
Huntsville, US
Mar 12, 2010 10:41 am EST

PETSMART submits your refund immediately. Depending on how fast your bank decides to move, it may take a day, a week, or a month for them to accept the credited refund.

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kristen8183
US
Feb 19, 2010 2:02 pm EST

I have been waiting a week for my refund from petsmart...they sure do debit your account a WHOLE lot quicker than crediting it!

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ShippingFunds
Truro, US
Jan 09, 2010 11:58 pm EST

Before you complain, do some research. PetSmart has acually done this in most of their stores with older software to protect you, ya YOU!. The software that PetSmart is using currently has encryption issues and while they update and purchase new software and get it installed in all stores they are manually doing credit card returns. But people like yourself with no education come online to complain about something you know nothing about. So instead of protecting your credit card information, tell the associate you want to get impersonated online and get thousands of dollars stolen. Ya this is a BIG burden, having a company trying to protect your credit card information. So now look back on that day you returned your items and remember how snappy you were with the cashier trying to make a honest buck, who was trying to protect you and please feel guilty. I am so sick of watching customers like yourself complain and treat employees of stores negatively because you think you are higher than god. Do some research and get some dignity.

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PetSmart inconvenient return refunds for customers

What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are burdened with having to audit their credit card statements to make sure their credit was indeed posted by a Petsmart's night clerk. There are other less expensive stores like Petco, Walmart and Target that sell pet products and treat customers better - so why go through Petsmart's refund inconvenience? I WILL NEVER SHOP AT PETSMART AGAIN.

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yourface
Washington, US
Jan 06, 2010 8:06 am EST

maybe you should just never return anything to petsmart again... or find out why they are doing it that way. I am sure it is not because it makes their lives eaiser. There must be a reason.

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PetSmart mishandling of patient records

I am disgusted and appalled that Dr. Lennard Candela and his staff have intentionally, deliberately, in a reckless and careless fashion returned to his former business partner medical records and x-rays in petsmart shopping carts pushed out to the storefront curb in the blowing wind unsecured. It tells me that peoples pets really are not important to him and that all the money that he made off the backs of caring pet owners was not for the good of the owners and their pets but for selfishness and greed... My pets x-rays and records were included in that display of gross misconduct of a Veterinary Professional... I wonder then what he is doing when no one is watching?

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Booooo
Galloway Township, US
Aug 05, 2010 9:24 am EDT

Wow, shopping carts. I'm so appalled. I'm sure people all over the store were just dying to get their hands on pet records. If the doctor picking up the records didn't like it, I think they would've said something ahead of time or hired someone to get them for them, like the President's armed guards. How else do you get records out of a building? Hey, the records were there, not thrown away or ruined. There's much worse out there than that. Get over it. Get another vet. Whatever. Just glad I work at another vet without weirdos like you.

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PetSmart injury to my dog from bad grooming

I took my dog in to get groomed and saw petsmart offered nail painting. I knew it was a dumb idea but I was doing it to make a point to my B/F to get the dogs nails clipped on a regular basis. My dog went in at 5:30 & I got a call at 8:30 saying shes ready to be picked up but her nails are bad. I asked what they meant and they said I should just come in and look. I picked up non-acetone nail polish remover on the way just in case. I got there and saw her nails were a disaster. Polish on her fur, the nails weren't fully covered. I asked them why they kept going if the first nail was not working out. They didn't have an answer. I said FIX MY DOGS NAILS. They said they didn't know if they had the remover they needed and they weren't sure if regular non-acetone remover was toxic to the dog. I told them to figure something out that my dogs nails can't stay this way. After 45 min they had sort of removed polish from one foot. I found out they were basically scrubbing her feet with a brush for 45 minutes, I told them to stop torturing my dog and bring her to me. She was so stressed and scared and cold from being in water for so long. I said they had to call their general manager and the head groomer and figure out the safest way to fix my dogs nails and I would be back the next day. I noticed my dog was having a hard time standing up straight and she was limping on her front left foot. I took her to the emergency vet where they said she needed pain meds for overly worked and sore feet. I returned to petsmart where another groomer with better customer service helped me carefully remove the rest of the polish. I left a receipt for the vet to be paid by the store and I asked them to remove the nail polish from their shelves and list of services as they are not properly trained. I have not received reimbursement and the product is still on their list of services. DO NOT GET YOUR PET GROOMED AT PETSMART WOODLAND HILLS. THEY ARE POORLY TRAINED AND EXERCISE POOR JUDGEMENT WITH ANIMAL SAFETY.

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DEAN H.
Los Angeles, US
Sep 23, 2010 9:25 am EDT

WELL YOU'RE AN IDIOT FOR GETTING YOUR DOGS PAINTED... YOU SOUND LIKE A PIECE OF WORK! I HAVE BEEN TAKING MY TWO PUGS THERE FOR 5 YEARS AND AM QUITE HAPPY WITH THEIR SERVICE! GET HELP!

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amazed
ignorance, US
Apr 15, 2010 12:55 am EDT
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you complaining about nail polish being unsafe is not going to get petsmart to remove it from their service list. what you probably should have done was dealt with the fact that the nail polish looked bad.. because unless your pet was completely 100% still its impossible for a dogs nails to loook like yours might after being done... and taken your pet home googled whether or not the polish remover was bad for your dog and removed it yourself and saved both you and your pet the trouble.

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CrazedKitty
Atlanta, US
Jan 06, 2010 8:11 pm EST

This is like the 3rd complaint from you on 3 different sites! You state right at the beginning that you knew it was a dumb idea, granted maybe there should have been better skill put into the painting, but, COME ON! It's a f*cking dog! Leave the nails alone! You wanted to prove a point to your b/f at the expense of your dog? Let me tell you, your dog suffered just as much getting the damn polish put on as it did getting it off! I feel sorry for your b/f. Seems like you wanted a problem to happen(hence you bought polish remover before coming back, which why didn't you offer it?) so you could take it out on someone since I'm sure your b/f probably wins all your two's spats. GTFO my NETZ!

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raineydayrainbow8-0
Plattsburgh, US
Dec 06, 2009 10:35 pm EST

I was just wondering what kind of dog you have? If it was a long haired dog I would have suggested that you not get that service. But if not and they got it all over your dog? I am just not understanding why they wouldn't just stop? Sorry that happened to you, and your little buddy. Normally nail polish comes right off the fur with one bath, even human nail polish. I hope she is ok, and doing better

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PetSmart injury to my dog

I made an appointment for my dog for grooming. They told me none off the people that have groomed her previously are working there anymore. I explained I wanted the most experienced person to take care of her, she has been hurt be a previous groomer. They set it up with the grooming manager. While I was talking to them I heard a dog yelping several times but didn. t think anything of it at the time. Later, when I went back to complain about my dog's injury and told him of the yelping I heard when I was setting up the appointment, the store manger stated that happens all the time. I have been using the grooming dept. for about 2 years and except for the cut was a little short or she still looked and smelled dirty after her grooming I never complained. The girl that took her in looked her over then proceeded to try and up sale me with a different kind of shampoo. I said no. About 20 minutes later the manager called me stated she would be working on Mitzi and again try to up sell me. again I said no, I told them I could bring her shampoo in that I had purchased at their store she said that was not allowed (I was able to do this before). Four hours later she was done. When I picked Mitzi up there was no one working in the dept. except for guy that carried her to me. I carried her out. I went next door to visit my daughter I put Mitzi down to walk we noticed she was limping. My daughter said maybe they clipped her toe nails too short. I chalked it up to that. I had errands to do so I just carried her everywhere with me. We got home several hours later I noticed sje was limping very badly. I called the groomer told them she was limpimg and asked if anything had happened during the groom. They said no the manager had done the grooming but wasn't there right now, and if it persisted bring her back in and they would have the Banfield Vet look at her. I bought her in 2 hours later she seemed to be getting worse. I told the grooming manager she jumped down my throat "We didn't do anything wrong she was fine when they had her and she wasn't the one grooming her anyway" she said she would talk with the store manger. First she spoke with him out in the parking lot and he came in looked at Mitzi said he would have Banfield check her out I explained I could go to my vet it would probably be cheaper. he explained Petsmart would be responsible for the bill and he gave his signature as authorization. While I was waiting for the vet the store manager went into speak with the grooming manager. I could hear her shouting obscenities and looking in my direction. She denied even grooming Mitzi. While I was waiting I start feeling Mitzi's paw I had looked all over the bottom of her paw, nothing. Then I felt a big red inflamed bump on the top of her paw (it turned out to be a cyst0. I later found out it can happen genetically or through an extreme injury. They had used a razor on her paw to cut the hair. They never use scissors always a razor for everything. I called the manager back out and explained there is no way they would have missed this big bump during washing her or especially during shaving the hair down on her paw. They are very careful with checking dogs in, that there is nothing wrong that they could be responsible for. Mitzi wasn't limping when she went in. The manager asked didn't I notice when they walked her out to me? I said they carried her out to me. he said they never do that for this such reason. He went back and spoke with the guy who check her out. He said, she had been sleeping and he didn't want to disturb her and with the other grooming going on he didn't want her to get dirty again walking through the hair on the floor. There was no grooming going on and the floor had just been swept completely when I was there. The vet said she had a cyst and an infection she geve me medicine to give to Mitzi for the next two weeks she asked if I wanted a Rx for her constant itching I said no, that I thought Petmart would only pay for current paw problem she said it's ok they have signed and agreed to pay for this visit I said ok and got the medicine. I must have asked the vet 2-3 times if Petsmart was going to be responsible for this bill, each time the vet said yes. Later I received a call from the Vet stating I owed $150 for the visit. I said Petsmart promised to pay for it.
They are denying their at fault. We went back and forth I explained I never signed anything saying I was responsible. I went in to talk to the store manager and I explained I am sure there are people out there that would take advantage and knowing that their dog was hurt try and blame it on the groomer, but I was not one of those people. I told him they have safe guards in place when they check the dog in they examined her thoroughly, while washing her or shaving the fur there is no way they would have missed that big cyst on her paw. They know they are at fault they just don't want to step up and take responsibility for it. She had to have made an awful yelp when it happened. and they tried to cover it up and make me responsible for it. That is what makes me the maddest, first they injure my dog and then they try and blame me for it. I should have asked for my grooming fee back, but I didn't. When I asked to get the regional manager, the store manager called and said they were willing to split the bill with me and give me their discount so I would only owe $50. I told them no. I have not heard from Petsmart or Banfield since then. Hopefully it has been taken care of.
I would warn anyone that wants to take their dog to Petsmart in Ventura not to do it if you love your dog. Petsmart grooming has a big turn over when it comes to their employees. They have had at least 3-4 managers and I don't recognize any of the groomers there are different faces every few months. That's got to say something about the work place. I wish I will never take her back to the groomers at Petsmart now she is afraid to go to any groomer I have to try and do it myself. I had gone to Petsmart almost monthly for the past 2 years now I won't even go in there to buy a dog bone.

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groomrgirl
York Springs, US
Jan 19, 2010 9:53 pm EST

I don't think you should judge a groomer by where they work. Petsmart has its good groomers and its bad ones. I think you should let your dog decide what groomer he likes and go from there. Grooming is a very difficult job and to see a dog on the table shake is natural. The dog is scared. Wouldn't you be scared if you were dropped off where you had no clue where you were at the people didn't speak your language and you don't know what is going to happen to you. It is like a alien on a new planet. I recommend when you drop your dog off don' t get upset if they are nervous the first time. Alot of times the dogs feeds off you and if you say "all its ok" it is like telling them its ok to be scared. Then it just makes it worse.When you pick them up check them over make sure that everything is alright. Let the groomer know what you think. I good groomer becomes better from learning from mistakes. If you were happy ask for the same groomer. When you go back next time pay attention to how your dog is bahaving. Is he more nervous or better. If he is acting worse when you go to drop him off than the first time there I would be wondering why. He should be a little more comfortable the second time since he has already been there and knows what is going to happen. Just remember not to praise him when he is scared.

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Westie Mom
US
Dec 15, 2009 1:32 pm EST

I have had my dogs both get skin infections from Petsmart groomers that were very difficult to clear up. My vet assistant said that she once worked there and that they do not sanitize their clippers between dogs, as they should always do. She said taht she could not recommend them. I have not gone back. My dog is way over do for his grooming and because his hair is so long and he is in need of 'the works' I am a bit nervous about taking him back there. I have heard bad things about Petsmart and Petco as well. I did hire a mobile groomer but she knew nothing about how to groom a Westie, so I haven't called them again.

I wish there was a reliable groomer in my area (that I knew about) that I could take my dogs to. It's very sad. Is it really that difficult to groom dogs with caring and integrity? Even the vet's onsight groomer was caught drying off a dog with a box fan rather than a true dryer that would dry them with warmer air, and when I walked in and saw it, she said that the dog 'had issues' with the warm dryer. It was shivering and whining. I have never gone back there either. My advice is, if you have found a good, reliable, safe and compassionate groomer for your dogs, keep them!

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You hire very rude people in your store!!! I will never shop there ever again!! Who is running these stores? Weren't customers right, wasn't that the way owners used to run a bussiness? We had no idea the store was closing, one of the employees just stood there staring at us? Then she went on to say "we are closed" very rudely! Then the cashier had an...

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PetSmart guinea pigs

I've bought 4 guinea pigs at this store. The first one dropped dead at a 1 and a half year old. One morning we went to feed her and she was already gone! The next one I got was fine at first then I noticed she was urinating a lot and drinking a lot of water. I took her to the vets and it turned out she has diabetes, she was 9 months old. At this point she seems to be doing fine with her medicine and special diet. The 3rd one I got wasn't eating properly, she kept her head tilted while eating and she lost weight. I took her to the vet and she had malocclusions of the teeth they told me the best thing to do would be to put her to sleep. I only had her for 2 months. She was 4 months old. The 4th one I got, soon after I got her had a cold I didn't think she was going to make it. After several weeks of worrying she finally got better and I still have her. I also got a hamster from this store that only lived to be 4 months old because she had a cold and didn't recover.

We are a family who care very much about our pets and treat them like a member of the family. There have been pets purchased from local non chain pet stores that have lived normal lives, and given us years of enjoyment. As a matter of fact the first pair of guinea pigs we’ve purchased was from one of these non chain stores, and we kept one of the babies from the litter and he lived to be 6 years old. I find it interesting that none of my other guinea pigs have lived passed 3 years of age that have been purchased at chain pet stores.

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WTHReally?
Detroit, US
Aug 17, 2010 6:16 pm EDT

Petsmart and Petco use the same vendors. You can look it up on line. It's called Rainbow exotics.

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7001
Troy, US
Apr 25, 2010 7:48 pm EDT
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this is the first complaint i actually believe. It sounds like a vendor issue with Petsmart. Sometimes pet vendors will knowingly push things out that they know is not 100% a quality pet. Petsmart also does not have high standards in their vendors like PETCO does. Now i'm not saying that PETCOs animals are better because you could be at a petsmart that uses the same vendor PETCO does. I remember when there was a bird recall or something due to a disease and it was traced back to all of petsmarts vendors the article mentioned it use to be PETCOs vendor but they parted ways when PETCO came in to do their surprise inspection a few years earlier and the vendor failed.

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I left my dog Mandy at the Pet hotel in Columbia Maryland. Mandy is a very shy dog. She is as sweet as a dog can be. Even though she is a small dog I put her in the suite ($41.00) per day. I added the individual playtime since she is only a 20 pound dog and the group play areas seemed too rough for her. We arrived to drop off Mandy and since I had been...

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About PetSmart

Screenshot PetSmart
Petsmart is a leading pet retailer in the United States, offering a wide range of pet products and services to pet owners. The company was founded in 1986 and has since grown to become one of the largest pet retailers in the country, with over 1,650 stores across North America.

Petsmart offers a vast selection of pet products, including food, toys, bedding, grooming supplies, and more. The company carries products for a variety of pets, including dogs, cats, birds, fish, reptiles, and small animals. Customers can shop for their pets in-store or online at petsmart.com, where they can browse through thousands of products and have them delivered right to their doorstep.

In addition to its retail offerings, Petsmart also provides a range of pet services, including grooming, training, and veterinary care. The company's grooming services include baths, haircuts, nail trims, and more, while its training services help pet owners teach their pets basic obedience and behavior modification. Petsmart also operates veterinary clinics in many of its stores, providing pet owners with access to affordable, high-quality veterinary care.

Petsmart is committed to the health and well-being of pets, and as such, the company carries a wide range of high-quality pet food brands, including its own private label brand, Authority. The company also offers a range of natural and organic pet food options, as well as prescription diets for pets with specific health needs.

Overall, Petsmart is a one-stop-shop for all things pet-related, offering a vast selection of products and services to pet owners across North America. With its commitment to pet health and well-being, Petsmart is a trusted and reliable source for pet owners looking to provide the best possible care for their furry friends.
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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with PetSmart in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with PetSmart.
- Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.

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Overview of PetSmart complaint handling

PetSmart reviews first appeared on Complaints Board on Mar 21, 2007. The latest review Grooming was posted on Jul 21, 2024. The latest complaint grooming/unethical behavior was resolved on Aug 25, 2018. PetSmart has an average consumer rating of 2 stars from 3049 reviews. PetSmart has resolved 96 complaints.
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    +1 (623) 295-3238
    +1 (623) 295-3238
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    Financial Management
    +1 (623) 587-2177
    +1 (623) 587-2177
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    Media Contact
    +1 (888) 839-9638
    +1 (888) 839-9638
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    More phone numbers
  3. PetSmart emails
  4. PetSmart address
    19601 N. 27th Avenue, Phoenix, Arizona, 85027, United States
  5. PetSmart social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 15, 2024
PetSmart Category
PetSmart is ranked 2 among 47 companies in the Pet Stores category

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