Keeps Conures in very small and inappropriate cages. When the worker clipped my birds wings he clipped them too far and they bled. They do not sell large enough cages for Conures and the worker claimed that the cage would be big enough. I think they know better and they need to take care of their animals.
On 3/4/10 I went into PetSmart to buy a case of dog food (12 cans), it was 6 cans of beef and 6 cans of...
Went to Petsmart to pick up some more canned food for my pooch (Petco does not carry this brand) and some Frontline flea product with the arrival of Spring in mind. Our Petsmart has a Banfield Vet in the back of the store, this is where I found the Frontline hanging on a tabletop circular rack marked "Display Only". My thought, "ugh! making this more difficult for me to buy product", told the girl behind the counter what I needed and this Ordeal Began;
Asked to pay for it there, not at the front of the store with the rest of my purchases, give my personal info (name, add, phone...) when I responded I did not want to be on any more lists, was told it was to print an invoice... (grumble grumble) I pulled out my debit/credit card when she told me the price (knew it was higher by about $5, than my own vets, but I was already there), ran my card as debit, then her phone rang and she was otherwise occupied for the next several minutes occasionally using a condescending tone to the caller, as I stood there waiting for my receipt and product. Yep, this annoyed me - she hung up and announced that my debit card didn't go through and it was because I chose debit and not the credit option. "HUH?!"
I was told I needed to swipe it again and use credit option.
I just wanted to run in to the store and quickly pick up these two things, (fast paced, here in California). Now I am encountering nonsense (in my opinion) and inconvenient delays. Yes, I told her this and left the Banfield counter without flea product hearing her echo "have a nice day' in a sarcastic tone.
At the front of the store, as I paid for the dog food debit card worked fine! I did tell the employee. May be last visit to Petsmart and definitely to a Bandfield.
took my dog for a teeth cleaning, she has a history of siezures of wicth they are aware and treating her for...
My daughter who has been a faithful employee for Pet Smart, Manager of Pet Care, for over two years wa...
I'm really unhappy with petsmart's 'new' way of processing returns. Instead of using online computer method...
What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are burdened with having to audit their credit card statements to make sure their credit was indeed posted by a Petsmart's night clerk. There are other less expensive stores like Petco, Walmart and Target that sell pet products and treat customers better - so why go through refund inconvenience? I will never shop at Petsmart again.
What's up with Petsmart not processing refunds online in their stores anymore? I had an unpleasant time at the Petsmart Pasadena CA store today when I made a return and found they have gone backwards in time and no longer process refunds online. They are now doing it manually so customers are burdened with having to audit their credit card statements to make sure their credit was indeed posted by a Petsmart's night clerk. There are other less expensive stores like Petco, Walmart and Target that sell pet products and treat customers better - so why go through Petsmart's refund inconvenience? I WILL NEVER SHOP AT PETSMART AGAIN.
I am disgusted and appalled that Dr. Lennard Candela and his staff have intentionally, deliberately, in a reckless and careless fashion returned to his former business partner medical records and x-rays in petsmart shopping carts pushed out to the storefront curb in the blowing wind unsecured. It tells me that peoples pets really are not important to him and that all the money that he made off the backs of caring pet owners was not for the good of the owners and their pets but for selfishness and greed... My pets x-rays and records were included in that display of gross misconduct of a Veterinary Professional... I wonder then what he is doing when no one is watching???
I took my dog in to get groomed and saw petsmart offered nail painting. I knew it was a dumb idea but I was doing it to make a point to my B/F to get the dogs nails clipped on a regular basis. My dog went in at 5:30 & I got a call at 8:30 saying shes ready to be picked up but her nails are bad. I asked what they meant and they said I should just come in and look. I picked up non-acetone nail polish remover on the way just in case. I got there and saw her nails were a disaster. Polish on her fur, the nails weren't fully covered. I asked them why they kept going if the first nail was not working out. They didn't have an answer. I said FIX MY DOGS NAILS. They said they didn't know if they had the remover they needed and they weren't sure if regular non-acetone remover was toxic to the dog. I told them to figure something out that my dogs nails can't stay this way. After 45 min they had sort of removed polish from one foot. I found out they were basically scrubbing her feet with a brush for 45 minutes, I told them to stop torturing my dog and bring her to me. She was so stressed and scared and cold from being in water for so long. I said they had to call their general manager and the head groomer and figure out the safest way to fix my dogs nails and I would be back the next day. I noticed my dog was having a hard time standing up straight and she was limping on her front left foot. I took her to the emergency vet where they said she needed pain meds for overly worked and sore feet. I returned to petsmart where another groomer with better customer service helped me carefully remove the rest of the polish. I left a receipt for the vet to be paid by the store and I asked them to remove the nail polish from their shelves and list of services as they are not properly trained. I have not received reimbursement and the product is still on their list of services. DO NOT GET YOUR PET GROOMED AT PETSMART WOODLAND HILLS. THEY ARE POORLY TRAINED AND EXERCISE POOR JUDGEMENT WITH ANIMAL SAFETY.
I made an appointment for my dog for grooming. They told me none off the people that have groomed her...
You hire very rude people in your store!!! I will never shop there ever again!! Who is running these stores?...
I've bought 4 guinea pigs at this store. The first one dropped dead at a 1 and a half year old. One morning...
I left my dog Mandy at the Pet hotel in Columbia Maryland. Mandy is a very shy dog. She is as sweet as a dog can be. Even though she is a small dog I put her in the suite ($41.00) per day. I added the individual playtime since she is only a 20 pound dog and the group play areas seemed too rough for her.
We arrived to drop off Mandy and since I had been there several times before everything was ready to go. I was giving instructions to the person behind the counter about what Mandy needed. I repeated several important things since the employee seemed not to be paying attention. Most Importantly was that a particular cup was to be used for water. I can’t explain why but Mandy from puppyhood would only drink from this type of cup. I should have stopped right there and taken Mandy home.
I had arranged for a relative to call about Mandy each day since I was going to be out of the country. The first day the report was that Mandy was not eating or drinking much. That seemed normal as the change in environment may cause these issues. But each day the reports got worse. After several days of not eating much or drinking I called to be sure that the cup I had left for water was being used. I was shocked to hear that no one there knew about the cup.
Things got worse. The next day I got a call from my relative telling me that Mandy now was limping. Since I knew that Mandy had no injuries when I dropped her off I called Petsmart but no one there knew how this could happen. She was taken to the vet where x-rays were done. It was the diagnosis of the vet that Mandy had a sprain.
Things continued to get worse. The following day I was told that Mandy was again taken to the vet to be given fluids intravenously. I was also told that there was blood in her feces. At this point I could no longer stand the thought of Mandy being so miserable. Even though new travel arrangements needed to be made I decided that Mandy was more important than money. I took the first available flight and returned home that day.
Upon arriving at Petsmarts pet hotel, I found Mandy in terrible condition. She could not put any weight on her hind leg. She was dirty, covered in feces. I have never felt so guilty in my life. She saw me and I believe if dogs could talk, she would have asked why I would have left her there. My main function as a dog owner is to keep my dog safe. I failed in this case. I took her home and cleaned her up.
After several days with no improvement in her leg I took her to my vet to examine her. He immediately cringed when feeling her joint. His diagnosis was a torn ligament. I received a second opinion and decided to have surgery done to repair the injury.
I know that Mandy had no existing condition. I walk her everyday and certainly would have noticed any deterioration relative to her leg. I repeatedly inquired about how this could have happened but no one at the pet hotel could give me any explanation. A dog in a private suite with individual “playtime” somehow had this severe injury but no report was made? The behavior of Petsmart personnel has been shocking. I asked the store manager if he thought that since the injury occurred while she was in their care if he would take any responsibility and after rolling his eyes and shrugging told me that it’s just a dog and he would not take any responsibility.
Take this as a warning. Do not trust your beloved pet to Petsmart. Find a friend or relative to care for your pet. A pet sitter is an option too. I hope that no one ever has to look into their dogs eyes and see pain as I have. I will never forgive myself for my poor decision in this case. Don’t make the same mistake I did.
I took my 3 dogs in to Pets Mart to board for a week. I was gone 3 days when I got a phone call one of the dogs was sick and on the way to the emergency vet. No more than 15 minutes later I got a call from the vet saying the dog needed to be put down immediately. Temp was 105-106 and he was blue. Vet thought it was bloat, but some things didn't quite fit. Dog had been throwing up, dogs can't throw up with bloat. Dog had a extremely high fever, dogs don't get fever associated with bloat. Pets Mart said dog was fine an hour prior to the emergency. NO WAY! I have talked to 3 vets now as well as a number of well known dog breeders. None of them believe Pets Marts story. All concur severe heat stroke, and the neglegence of Pets Mart lead to my dogs death. This was a family member who had just turned 4 years old and have just been to my vet, he was a healty, strong and beautiful dog. There is no way he laid in a 3x5 dog kennel and got bloat. Pets Marts story just doesn't work. I called there coporate office in Phoenix. I was told someone would return my call in 3 to 5 days. Well don't hurry. I am seeking legal action with the help of vets and breeders. DON'T LET THIS HAPPEN TO YOUR LOVED ONES. NEVER NEVER BOARD YOUR DOGS AT PET'S MART!
dog groomed 6/09/a=used chemical to remove dog hair/dog has had allergy for yrs but PS has no records for past 4yrs/german shep looks like wire dog/did not agreed to any such treatment/mgmt staff rude, hungup, gave no ans. for missing files nor chem use/abuse of my pet unacceptable.
recd coupon on 8/22/09 for furminator.. reduce shedding is what was used on my sheba w/o regard for her history of allergies to plastic, sprays etc. that they has but can't find/they show 6/09 as my only visit and no charge for the treatment... how convenient for them.. I need someone to help me and my sheba... photos can be sent later.
My neice bought three mice (as pets) from petsmart and had them for two months when they displayed variou...
I used to work at Petsmart but quit because of how rude and # the manager was there. She would boss around all of the other groomers and bathers and give nasty looks or make remarks when things weren't goin her way. She thought she was so much better then the rest of us but look around you honey you have no friends and every one talks about you in the store behind your back they're just afraid to say it to your face. It was a BS job and I'm so glad a quit so I'd never have to see her again. And she acted like she was "all about policy and procedure in front of cliets and mangers", but when the ppl in the salon were just there, it was all put to waste! Bernadette you treat everyone like hell and you know it!!!
* Never take your dog to her she is the worst
Don't like the way the puppy is obviously shoved across the floor in the commercial. The poor thing looks scared, his ears are down, that's a sign of fright.
We got Harley for free from a women who didn't want the puppies from her dog's litter. He didn't have his first round of shots at six weeks, he didn't have his tail or ears docked, or his dew claws removed. He was just a mutt puppy who lived under a shed. But those blue eyes, red hair, and spots made him a darn cute mutt puppy. ;)
Since we've owned Harley, he has become an inside dog. He lives in an air conditioned apartment, and he gets trips to the park. He's allowed on the couch and the bed (during the day) and has bunches of toys to chew on and to play with. He's very smart. Harley learned "sit" in half an hour followed by "stay", "shake", "high five", and "lay down". He picked up all of those in an afternoon, easily.
We've gotten him all of his shots (about $75), and recently had to pay $600 because he swallowed a fish hook on the sidewalk at the park. He's even gone to be groomed already, even if he is a short haired dog.
My point to all of this is that while Harley might have been just a free mutt, that doesn't mean that I don't love him any less because he doesn't have papers, and he's not AKC registered. He's just a good a friend as a dog who's been breed from the finest of the fine. He learns just as quick. He doesn't bark (literally), and he loves me back. Harley is still a good dog, no matter where he comes from.
Just because Harley is a Pit Bull doesn't mean HE is mean. Pit Bulls are just dogs who, like other breeds, when treated unfairly, will loose trust in people and defend themselves. They're just built stronger and tougher. If you treat them like crap, they'll end up treating you like crap. I don't run an underground dog fighting ring. I don't teach him to be a guard dog. He doesn't even understand the concept of being mean.
And now, when I want to finally pay to have my dog socialized with other dogs, when I want my baby to go have fun with other puppies, I'm not allowed. He's a "bully breed". PetSmart's Doggy Day Care says they screen all dogs before hand to make sure they're well tempered enough to be around other dogs. But if they're a "Bully Breed" or wolf/ wolf hybrid mix, they don't even get the shot. Aside from the fact that he doesn't even LOOK like a pit bull (definitely more Blue Heeler), and never once, since I've EVER owned him has he demonstrated any mean characteristics. Even so, a dog is still a dog, and if someone is willing to pay that much money to let their dog just HAVE FUN, chances are they also care enough about them to make sure that they're well trained and tempered.
Now, my mother was bitten by a pit bull when she was younger, so I too was raised as "Pit Bulls are bad. Don't play with them, you'll get bitten." So I understand more than anyone the bad rep that pit bulls get and how people would be nervous around them. I guess that it's just another reflection of small minded-ness that apparently rules our world. But if my dog didn't try to attack you (except maybe lick you to death), then he's not gonna suddenly get red eyes and slobbering jowls and huge teeth.
I just want my puppy to be treated well. That's all.